1.
How many days before the customer needs to request if he wants to activate the Safe Pay?
Correct Answer
D. 6 Days before due date
Explanation
The customer needs to request to activate the Safe Pay 6 days before the due date. This allows enough time for the request to be processed and for the necessary arrangements to be made before the due date.
2.
What is payment updation TAT of Airtel Mode?
Correct Answer
C. 24 hrs
Explanation
The payment updation TAT of Airtel Mode is 24 hours. This means that it takes a maximum of 24 hours for the payment to be updated and reflected in the Airtel Mode system.
3.
Someone receives the call and immediately call got disconnected?
Correct Answer
B. Call disconnected Non RPC
Explanation
The given correct answer "Call disconnected Non RPC" suggests that the call was abruptly ended without any specific reason related to Remote Procedure Call (RPC). This means that the call was not terminated due to any technical issue or error in the communication system. It could have been disconnected by either party intentionally or unintentionally, or due to a poor network connection. The reason for the disconnection remains unknown, but it was not caused by a failure in the RPC mechanism.
4.
Customer said he did not pay the amount after create urgency and customer did not gave any valid reasons so what is the disposition?
Correct Answer
B. Refuse to Pay Intention
Explanation
Based on the given information, the customer has stated that they did not pay the amount even after being urged to do so. Additionally, the customer did not provide any valid reasons for not paying. Therefore, the appropriate disposition would be to refuse to pay due to the customer's intention not to pay.
5.
If customer said he will be pay the amount on next month and he disconnect the call so what will be the disposition we need to selected?
Correct Answer
A. Pay Later
Explanation
If the customer said they will pay the amount on the next month and then disconnected the call, the appropriate disposition to select would be "Pay Later." This indicates that the customer has agreed to pay at a later date and the call was disconnected without any issues or concerns.
6.
What is the payment TAT for India post office?
Correct Answer
C. 3 to 4 days
Explanation
The correct answer is 3 to 4 days. This means that the payment TAT (Turnaround Time) for India post office is expected to be completed within a period of 3 to 4 days. This includes the time taken for the payment to be processed and delivered to the intended recipient.
7.
What is covered in extended warranty?
Correct Answer(s)
A. Electrical Covered
B. Mechanical covered
Explanation
The extended warranty covers electrical and mechanical issues. This means that if there are any problems with the electrical components or mechanical parts of the item, the warranty will cover the cost of repairs or replacements. However, it does not cover accidental damage or theft protection.
8.
Which code we have to use while sending HC app link?
Correct Answer
C. 999991
Explanation
The correct answer is 999991. This code should be used while sending the HC app link.
9.
If a customer makes the payment at the Vodafone store so which code is used to inform the retailer while making payment?
Correct Answer
C. M-Pesa
Explanation
M-Pesa is the correct code used to inform the retailer when a customer makes a payment at the Vodafone store. M-Pesa is a mobile money transfer service that allows customers to make payments and transfer money using their mobile phones. It is a widely used and popular service, especially in countries where traditional banking services are limited. Therefore, it is the most suitable code to inform the retailer about the payment made by the customer at the Vodafone store.
10.
Should we canceled safe pay service if customers last payment is remaining?
Correct Answer
B. No
Explanation
The correct answer is "No" because canceling the safe pay service when a customer's last payment is remaining would not be appropriate. Safe pay service ensures the security of payments and protects both the customer and the business. By canceling the service before the last payment, the customer's payment may be at risk, and the business may face potential financial loss. Therefore, it is recommended to continue the safe pay service until the customer's last payment is made.