PFC Safeguards Campfire Detail

2.

Attention to detail, teamwork, anticipation of needs & troubleshooting are the four pillars to successful protective operations.

True
False

Correct Answer

A. True

Explanation

The statement suggests that attention to detail, teamwork, anticipation of needs, and troubleshooting are essential elements for successful protective operations. These pillars highlight the importance of being thorough and meticulous, working collaboratively, being proactive in identifying potential issues, and effectively resolving problems. By acknowledging and implementing these principles, protective operations can be carried out successfully.

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3.

When communicating with guests, their family and/or associates , language should be __________.

Directive
Aggressive
Passive
Descriptive

Correct Answer

A. Descriptive

Explanation

When communicating with guests, their family and/or associates, it is important to use descriptive language. This means providing clear and detailed information, using descriptive adjectives, and avoiding ambiguity. Descriptive language helps to ensure effective communication, as it allows the recipient to fully understand the message being conveyed. It also helps to create a positive and professional impression, as it shows attentiveness and a willingness to provide helpful information. Using directive, aggressive, or passive language can be off-putting and may lead to misunderstandings or conflicts.

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4.

What is acceptable while working for PFC Safeguards?

Asking for Photographs of Principals/Clients/Celebrities
Asking for Autographs of Principals/Clients/Celebrities
Maintain Professional Demeanor "Act like you've been there before"
Post your current location/activity on Social Media

Correct Answer

A. Maintain Professional Demeanor "Act like you've been there before"

Explanation

Maintaining a professional demeanor is acceptable while working for PFC Safeguards. This means acting in a manner that shows professionalism, confidence, and experience. It is important to conduct oneself in a way that reflects the company's values and standards, treating principals, clients, and celebrities with respect and professionalism. Asking for photographs or autographs may be seen as unprofessional and may compromise the security and privacy of individuals. Posting current location or activities on social media may also be considered unprofessional and may potentially compromise the confidentiality of the job.

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5.

Operational Security (OPSEC) as it pertains to PFC Safeguards means:

All observations and information viewed remains internal PFC Safeguards Employees
All observations and information viewed is treated as "need to know"
No social media posting of your current activities, to include postings made by family and associates
"Loose Lips Sink Ships"

Correct Answer(s)

A. All observations and information viewed remains internal PFC Safeguards Employees
A. All observations and information viewed is treated as "need to know"
A. No social media posting of your current activities, to include postings made by family and associates
A. "Loose Lips Sink Ships"

Explanation

Operational Security (OPSEC) is a set of principles and practices that aim to protect sensitive information from being disclosed to unauthorized individuals. In the context of PFC Safeguards, OPSEC means that all observations and information viewed by employees should remain internal and not be shared with anyone outside the organization. Additionally, this information should be treated as "need to know," meaning that only individuals who require the information for their job responsibilities should have access to it. Furthermore, employees should refrain from posting their current activities on social media platforms, including any posts made by their family and associates, as this could potentially compromise the security of the organization. The phrase "Loose Lips Sink Ships" emphasizes the importance of not revealing sensitive information, as it can have serious consequences.

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6.

PFC Safeguards definition of Team Work includes "One Team, One Fight"

True
False

Correct Answer

A. True

Explanation

The given answer is true because the statement "One Team, One Fight" is mentioned as part of the definition of Team Work in PFC Safeguards. This phrase implies that all members of the team should work together as a united front, supporting and helping each other, rather than working individually or against each other. It emphasizes the importance of unity and collaboration within the team to achieve common goals.

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7.

Personal presentation speaks volumes about an individual and their organization. Poor grooming, dress or physical condition is unacceptable. With this in mind, which choices below are acceptable.

PFCS employees and contractors will arrive ready for work clean-shaven, free of cologne/perfumes, with hair styled conservatively.
Mustaches & beards are allowed if kept in a conservative manner.
Jewelry will be kept to a bare minimum and conservative in nature.
Males wearing earrings

Correct Answer(s)

A. PFCS employees and contractors will arrive ready for work clean-shaven, free of cologne/perfumes, with hair styled conservatively.
A. Mustaches & beards are allowed if kept in a conservative manner.
A. Jewelry will be kept to a bare minimum and conservative in nature.

Explanation

The correct answer is a combination of the choices that promote a clean and conservative appearance. Employees and contractors are expected to be clean-shaven, without excessive use of cologne or perfumes, and with hair styled conservatively. Mustaches and beards are allowed as long as they are kept in a conservative manner. Jewelry should be kept to a minimum and conservative in nature. The choice about males wearing earrings is not acceptable as it goes against the expectation of a conservative appearance.

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8.

PFC Safeguards maintains the highest standards of service to its clients. Team members who fail to meet these standards or conduct themselves in a manner that places the company’s reputation in jeopardy will be dismissed. Full attention must be paid to meeting the clients’ needs in an anticipatory, helpful manner. As such the forefront of our corporate values include:

Politeness
Friendliness
Accommodation
Flexibility
Customer service

Correct Answer(s)

A. Politeness
A. Friendliness
A. Accommodation
A. Flexibility
A. Customer service

Explanation

The answer includes the key corporate values that are important for PFC Safeguards in maintaining the highest standards of service to its clients. These values are politeness, friendliness, accommodation, flexibility, and customer service. By adhering to these values, team members can ensure that they meet the clients' needs in an anticipatory and helpful manner, thereby safeguarding the company's reputation.

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9.

Eye contact is essential to customer service and incident prevention; attempts should be made at every opportunity to engage each person with eye contact & a pleasant smile and when appropriate to engage them verbally.

True
False

Correct Answer

A. True

Explanation

Eye contact is essential in customer service because it helps to establish a connection and build rapport with the customer. It shows that the service provider is attentive and interested in the customer's needs. Additionally, maintaining eye contact can help prevent misunderstandings or miscommunication by allowing both parties to gauge each other's reactions and understanding. A pleasant smile and verbal engagement further enhance the customer service experience by making the customer feel valued and respected. Therefore, it is important to make every effort to engage customers with eye contact, a smile, and verbal communication whenever appropriate.

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10.

Team members must present a demeanor of being actively (albeit relaxed) engaged in safeguarding the client’s interests at all times. Congregation and socializing does not support this. Regular patrolling, as well as fixed positioning and over-watch, will create both the greatest deterrent effect and client satisfaction.

True
False

Correct Answer

A. True

Explanation

The explanation for the given correct answer is that team members need to actively and relaxedly engage in safeguarding the client's interests at all times. Congregation and socializing are not conducive to this as they do not prioritize the client's safety. Regular patrolling, fixed positioning, and over-watch are effective methods that not only deter potential threats but also ensure client satisfaction. Hence, the statement is true.

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11.

PFCS primary means of communications are _, , , and ___. It is imperative that all employees maintain constant contact in anticipation of updates, pertinent information dissemination and changes to a security plan.

Voice/Cell, text, email, radio
Text, hand signals, handheld flashlight, encrypted radio
Email, Snapchat, Facebook, Pinterest
Radio, radio, radio, radio

Correct Answer

A. Voice/Cell, text, email, radio

Pfc Safeguards "Campfire Detail"

What actions below are authorized while on-duty?

Quiz Preview

Attention to detail, teamwork, anticipation of needs & troubleshooting are the four pillars to successful protective operations.

When communicating with guests, their family and/or associates , language should be __________.

What is acceptable while working for PFC Safeguards?

Operational Security (OPSEC) as it pertains to PFC Safeguards means:

PFC Safeguards definition of Team Work includes "One Team, One Fight"

Personal presentation speaks volumes about an individual and their organization. Poor grooming, dress or physical condition is unacceptable. With this in mind, which choices below are acceptable.

Eye contact is essential to customer service and incident prevention; attempts should be made at every opportunity to engage each person with eye contact & a pleasant smile and when appropriate to engage them verbally.

PFCS primary means of communications are _, , , and ___. It is imperative that all employees maintain constant contact in anticipation of updates, pertinent information dissemination and changes to a security plan.

Pfc Safeguards "Campfire Detail"

What actions below are authorized while on-duty?

Quiz Preview

Attention to detail, teamwork, anticipation of needs & troubleshooting are the four pillars to successful protective operations.

When communicating with guests, their family and/or associates , language should be __________.

What is acceptable while working for PFC Safeguards?

Operational Security (OPSEC) as it pertains to PFC Safeguards means:

PFC Safeguards definition of Team Work includes "One Team, One Fight"

Personal presentation speaks volumes about an individual and their organization. Poor grooming, dress or physical condition is unacceptable. With this in mind, which choices below are acceptable.

Eye contact is essential to customer service and incident prevention; attempts should be made at every opportunity to engage each person with eye contact & a pleasant smile and when appropriate to engage them verbally.

PFCS primary means of communications are ___________, ____________, ____________, and _____________. It is imperative that all employees maintain constant contact in anticipation of updates, pertinent information dissemination and changes to a security plan.

PFCS primary means of communications are _, , , and ___. It is imperative that all employees maintain constant contact in anticipation of updates, pertinent information dissemination and changes to a security plan.