Certification Test - Part 2

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Quizzes Created: 3 | Total Attempts: 1,320
Questions: 15 | Attempts: 869

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Certification Test - Part 2 - Quiz


Questions and Answers
  • 1. 

    You are working on GDS Failed Cases. Passenger booked flights IEV -> MAD -> GRU via Kiwi.com website. Flight MAD -> GRU is reserved via Consolid AR Travelport, flight IEV -> MAD is already booked and ticketed via Aviacenter API. You have found reservation for flight MAD -> GRU in Travelport and see that ticket has been already issued but price is over booking price limit. Anyway as tkt has been issued 1 hour ago, void is still possible. What will you do?

    • A.

      I will just write my comment in Podio as it does not matter that price is over booking price limit. Will update e-tkt with internal PNR, airline locator, ticket number and send it to pap. Then I will add payment in NEST and remove GDS category.

    • B.

      I will void ticket as it is over booking price limit and cancel reservation. I will write my comment in Podio and pass case to BO via Finish Booking category to try to book flight elsewhere.

    • C.

      I will write my comment in Podio with info that ticket is already issued but price is over booking price limit. Will calculate the price difference and pass case to CS to inform pap that he has to pay the amount which is over booking price limit.

    • D.

      I will void ticket as it is over booking price limit and cancel reservation. I will write my comment in Podio and pass case to Kiev Team via Urgent Cancellation category to cancel flight IEV -> MAD.

    Correct Answer
    B. I will void ticket as it is over booking price limit and cancel reservation. I will write my comment in Podio and pass case to BO via Finish Booking category to try to book flight elsewhere.
    Explanation
    The correct answer is to void the ticket as it is over the booking price limit and cancel the reservation. The reason for this is that the price of the ticket exceeds the allowed limit, making it necessary to void the ticket. Additionally, the reservation should be canceled to ensure that the passenger is not charged for a ticket that cannot be used. Writing a comment in Podio and passing the case to the BO via the Finish Booking category is the appropriate course of action to try to book an alternative flight for the passenger.

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  • 2. 

    There is BID with 3 flights. First flight JFK -> ATL is booked via RHT Amadeus, second flight ATL -> CPH is booked via Mystifly and third flight CPH -> OTP is booked via Aviacenter API. Passenger would like to have a window seat for all his flights and asking us to find out the price for allocated seating. You have already find out price for window seat for GDS flight, the prices for rest of the flights are still not known. What will you do? 

    • A.

      I will write down my comment in Podio with price for seat + margin. Create payment link via NEST and inform pap about price for seating just for GDS flight. I will not pass case anywhere and just remove GDS category.

    • B.

      I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - AS Price Check.

    • C.

      I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - AS Price Check and Aviacenter Additional Services.

    • D.

      I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - Add Seat and Aviacenter Additional Services

    Correct Answer
    C. I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - AS Price Check and Aviacenter Additional Services.
    Explanation
    The correct answer is to write down the comment in Podio with the price for the seat and margin, without creating a payment link. Since the prices for the flights booked via Mystifly and Aviacenter API are still unknown, it is necessary to pass the case to BOT1 - AS Price Check and Aviacenter Additional Services in order to obtain the prices for seating for all flights. This will ensure that the passenger receives accurate information about the prices and can make an informed decision.

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  • 3. 

    In case of AS Failed Cases we always have to send confirmation that baggage has been added via Emailing template Additional services - Orders to process.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. In case of AS Failed Cases, we do not always have to send confirmation that baggage has been added via Emailing template Additional services - Orders to process.

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  • 4. 

    There is BID with just one flight Mexico City -> Panama. Flight has been booked today (Friday 13th July) via Downtown Travel US - Amadeus. Pap is asking for refundable amount and you find out that void is still possible. What is the deadline for refundable amount within void period which we will inform pap about?

    • A.

      Friday 13th July 23:59 of New York time

    • B.

      Saturday 14th July 23:59 of New York time

    • C.

      Monday 16th July 23:59 of New York time

    • D.

      Friday 13th July 19:59 of New York time

    • E.

      Saturday 14th July 19:59 of New York time

    • F.

      Monday 16th July 19:59 of New York time

    • G.

      Friday 13th July 18:59 of Mexico City time

    • H.

      Saturday 14th July 18:59 of Mexico City time

    • I.

      Monday 16th July 18:59 of Mexico City time

    Correct Answer
    I. Monday 16th July 18:59 of Mexico City time
    Explanation
    The correct answer is Monday 16th July 18:59 of Mexico City time. This is because the flight was booked on Friday 13th July, and the void period is typically 72 hours. Therefore, the deadline for a refundable amount within the void period would be 72 hours after the booking, which falls on Monday 16th July at 18:59 Mexico City time.

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  • 5. 

    Calculate possible refundable amount for this ticket.

    • A.

      78.07 EUR

    • B.

      52 EUR

    • C.

      39.18 EUR

    • D.

      26.07 EUR

    • E.

      23.07 EUR

    Correct Answer
    D. 26.07 EUR
    Explanation
    The possible refundable amount for this ticket is 26.07 EUR.

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  • 6. 

    Calculate refundable amount for this ticket if fare base is 13010 RUB and there are taxes: ZL 42  RUB       GR 882 RUB WQ 111 RUB       TR 953 RUB.

    • A.

      14998 RUB

    • B.

      7598 RUB

    • C.

      1988 RUB

    • D.

      13010 RUB

    Correct Answer
    B. 7598 RUB
  • 7. 

    You have found PNR on Schedule change queue. Ticket has been issued via F-ness Amadeus. What will you do? (Hint: Do not forget to work with Podio, you can even open PNR via F-ness Amadeus or Kiwi Amadeus but please, do not change anything and do not write any comment in Podio)

    • A.

      As schedule change is less than 24 hours and minimum layover time in GRU is met, we can accept it but as tkt is not revalidate/reissued I will pass case to Ticketing Team.

    • B.

      As schedule change is less than 24 hours and and minimum layover time in GRU is met, we can accept it but as tkt is not revalidate/reissued I will ask F-ness to do it.

    • C.

      As schedule change is affecting connecting flight in GRU, I will ask F-ness to search for alternative flight.

    • D.

      As schedule change is affecting connecting flight in GRU, I will try to search for alternative flight. If I am not able to find anything, I will contact AL with ask if full refund is possible and pass case to Guarantee Team via category More than 48 hours.

    Correct Answer
    D. As schedule change is affecting connecting flight in GRU, I will try to search for alternative flight. If I am not able to find anything, I will contact AL with ask if full refund is possible and pass case to Guarantee Team via category More than 48 hours.
    Explanation
    The correct answer is to search for an alternative flight and if unable to find one, contact the airline to inquire about a full refund. The case should then be passed to the Guarantee Team via the "More than 48 hours" category. This is because the schedule change is affecting the connecting flight in GRU, and if no alternative flight is available, a refund may be the best option for the passenger.

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  • 8. 

    You have found PNR on Schedule change queue. Ticket has been issued via AerTicket Amadeus. What will you do? (Hint: Open the case in Podio & Amadeus (real mode) in order to obtain all necessary information. Do not write any comments to Podio) 

    • A.

      As schedule change is more than 24 hours, I will try to search for alternative flight. If I am not able to find anything, I will pass case to Guarantee Team.

    • B.

      As schedule change is less than 24 hours but the minimum connecting time in HND is not met, I will try to search for alternative flight. If I am not able to find anything, I will pass case to Guarantee Team.

    • C.

      As schedule change is less than 24 hours, nothing is affected and ticket is already revalidated by Delta, I will just confirm schedule change, update e-ticket and inform pap via email from Pure Cloud.

    • D.

      As schedule change is less than 24 hours, nothing is affected and ticket is not revalidated/reissued, I will ask AerTicket via email to do it.

    • E.

      As schedule change is less than 24 hours, nothing is affected and ticket is not revalidated/reissued, I will pass case to Ticketing Team to do it.

    • F.

      As schedule change is less than 24 hours, nothing is affected and ticket is not revalidated/reissued, I will ask AerTicket to do it - sent PNR via queue QE/BERAE2101/39.

    Correct Answer
    C. As schedule change is less than 24 hours, nothing is affected and ticket is already revalidated by Delta, I will just confirm schedule change, update e-ticket and inform pap via email from Pure Cloud.
    Explanation
    The schedule change is less than 24 hours, and the ticket has already been revalidated by Delta. Therefore, there is no need to search for alternative flights or pass the case to the Guarantee Team. The appropriate action in this situation is to simply confirm the schedule change, update the e-ticket, and inform the passenger via email from Pure Cloud.

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  • 9. 

    For Hahn Air tickets (ticket stock 169) we do not process no show refunds unless it is requested by passenger.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is saying that for Hahn Air tickets (ticket stock 169), they do not process refunds for passengers who do not show up for their flights unless the passenger specifically requests it. This means that if a passenger does not show up for their flight, they will not automatically receive a refund unless they ask for it. Therefore, the statement is true.

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  • 10. 

    Ms. Anna Kovalsky has booked flights PRG -> CPH -> JFK with Kiwi.com. All flights are booked under one PNR via Aviacenter Amadeus, marketed and operated by SK Scandinavian Airlines. Pap has contacted us with request for name correction as her name is incorrect. Correct name is Ms. Anna Kowalszki. What will you do?

    • A.

      Update SSR DOCS, insert OSI and SR CKIN. Update name in NEST and remove GDS category.

    • B.

      Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction is possible free of charge and inform pap via Pure Cloud.

    • C.

      Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction is possible against 65 EUR + 10 EUR service fee. Will create payment link for 75 EUR via Portalo and inform pap via Pure Cloud.

    • D.

      Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction with Scandinavian Airlines is not possible. Then I will inform pap about situation via Pure Cloud.

    Correct Answer
    C. Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction is possible against 65 EUR + 10 EUR service fee. Will create payment link for 75 EUR via Portalo and inform pap via Pure Cloud.
    Explanation
    The correct answer is to update SSR DOCS, insert OSI and SR CKIN, write a comment in Podio, and inform the passenger via Pure Cloud that the name correction is possible against a fee of 65 EUR + 10 EUR service fee. A payment link for 75 EUR will be created via Portalo. This option addresses the passenger's request for a name correction and provides the necessary information about the fee and payment process.

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  • 11. 

    Passenger has requested flight change for 16th August. You have run ATC to find out the price for flight change. Check print screen and specify the price for flight change which pap has to pay.

    • A.

      32293 RUB converted to EUR + margin 10 %

    • B.

      32366 RUB converted to EUR + margin 10 %

    • C.

      32543 RUB (including 250 RUB ATC fee) converted to EUR + margin 10 %

    • D.

      32616 RUB (including 250 RUB ATC fee) converted to EUR + margin 10 %

    Correct Answer
    D. 32616 RUB (including 250 RUB ATC fee) converted to EUR + margin 10 %
    Explanation
    The correct answer for the price of the flight change that the passenger has to pay is 32616 RUB (including 250 RUB ATC fee) converted to EUR + margin 10%. This is because the price includes the ATC fee of 250 RUB and the conversion to EUR with a margin of 10%.

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  • 12. 

    Choose the correct entry how to request wheelchair in Amadeus for passenger who cannot walk for long distances but does not have any problem with stairs.

    • A.

      SR WCHC-pax eldery cannot walk for long distances/P1

    • B.

      SR WCHH-pax eldery cannot walk for long distances/P1

    • C.

      SR WCHR-pax eldery cannot walk for long distances/P1

    • D.

      SR WCHS-pax eldery cannot walk for long distances/P1

    Correct Answer
    C. SR WCHR-pax eldery cannot walk for long distances/P1
    Explanation
    The correct entry to request a wheelchair in Amadeus for a passenger who cannot walk for long distances but does not have any problem with stairs is SR WCHR-pax eldery cannot walk for long distances/P1. This entry specifies that the passenger is elderly and requires a wheelchair due to difficulty walking long distances. The "R" in WCHR indicates that the passenger does not have any problem with stairs.

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  • 13. 

    Select correct enty to insert CKIN remark in Galielo if the correct name of passenger is Smith/John and he is flying with Air France (AF).

    • A.

      SR CKIN-the correct name of pap is Smith/John

    • B.

      SI.P1/CKIN*the correct name of pap is Smith/John

    • C.

      SI.P1*the correct name of pap is Smith/John

    • D.

      SI.AF*the correct name of pap is Smith/John

    • E.

      OS AF the correct name of pap is Smith/John

    Correct Answer
    B. SI.P1/CKIN*the correct name of pap is Smith/John
    Explanation
    The correct answer is "SI.P1/CKIN*the correct name of pap is Smith/John". This option includes the correct format for inserting the CKIN remark in Galileo, as it specifies the passenger number (P1) and the correct name (Smith/John). The other options either do not include the correct passenger number or do not specify the correct airline.

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  • 14. 

    Open PNR VY3TNG in real mode - Aviacenter Amadeus and try to find out if any meal is included on flight IST -> AMS.

    • A.

      No meal is included.

    • B.

      There is meal included - meal (non-specific)

    • C.

      There is meal included - breakfast

    • D.

      There is meal included - hot meal

    Correct Answer
    B. There is meal included - meal (non-specific)
    Explanation
    The correct answer is "There is meal included - meal (non-specific)". This means that a meal is included on the flight from IST to AMS, but the specific type of meal is not specified. It could be any type of meal, such as breakfast or a hot meal.

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