Certification Test - Part 2

15 Questions | Total Attempts: 104

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Certification Test - Part 2 - Quiz


Questions and Answers
  • 1. 
    You are working on GDS Failed Cases. Passenger booked flights IEV -> MAD -> GRU via Kiwi.com website. Flight MAD -> GRU is reserved via Consolid AR Travelport, flight IEV -> MAD is already booked and ticketed via Aviacenter API. You have found reservation for flight MAD -> GRU in Travelport and see that ticket has been already issued but price is over booking price limit. Anyway as tkt has been issued 1 hour ago, void is still possible. What will you do?
    • A. 

      I will just write my comment in Podio as it does not matter that price is over booking price limit. Will update e-tkt with internal PNR, airline locator, ticket number and send it to pap. Then I will add payment in NEST and remove GDS category.

    • B. 

      I will void ticket as it is over booking price limit and cancel reservation. I will write my comment in Podio and pass case to BO via Finish Booking category to try to book flight elsewhere.

    • C. 

      I will write my comment in Podio with info that ticket is already issued but price is over booking price limit. Will calculate the price difference and pass case to CS to inform pap that he has to pay the amount which is over booking price limit.

    • D. 

      I will void ticket as it is over booking price limit and cancel reservation. I will write my comment in Podio and pass case to Kiev Team via Urgent Cancellation category to cancel flight IEV -> MAD.

  • 2. 
    There is BID with 3 flights. First flight JFK -> ATL is booked via RHT Amadeus, second flight ATL -> CPH is booked via Mystifly and third flight CPH -> OTP is booked via Aviacenter API. Passenger would like to have a window seat for all his flights and asking us to find out the price for allocated seating. You have already find out price for window seat for GDS flight, the prices for rest of the flights are still not known. What will you do? 
    • A. 

      I will write down my comment in Podio with price for seat + margin. Create payment link via NEST and inform pap about price for seating just for GDS flight. I will not pass case anywhere and just remove GDS category.

    • B. 

      I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - AS Price Check.

    • C. 

      I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - AS Price Check and Aviacenter Additional Services.

    • D. 

      I will write down my comment in Podio with price for seat + margin. I will not create any payment link as we need to know price for seating for all flights. I will pass case to BOT1 - Add Seat and Aviacenter Additional Services

  • 3. 
    In case of AS Failed Cases we always have to send confirmation that baggage has been added via Emailing template Additional services - Orders to process.
    • A. 

      True

    • B. 

      False

  • 4. 
    There is BID with just one flight Mexico City -> Panama. Flight has been booked today (Friday 13th July) via Downtown Travel US - Amadeus. Pap is asking for refundable amount and you find out that void is still possible. What is the deadline for refundable amount within void period which we will inform pap about?
    • A. 

      Friday 13th July 23:59 of New York time

    • B. 

      Saturday 14th July 23:59 of New York time

    • C. 

      Monday 16th July 23:59 of New York time

    • D. 

      Friday 13th July 19:59 of New York time

    • E. 

      Saturday 14th July 19:59 of New York time

    • F. 

      Monday 16th July 19:59 of New York time

    • G. 

      Friday 13th July 18:59 of Mexico City time

    • H. 

      Saturday 14th July 18:59 of Mexico City time

    • I. 

      Monday 16th July 18:59 of Mexico City time

  • 5. 
    Calculate possible refundable amount for this ticket.
    • A. 

      78.07 EUR

    • B. 

      52 EUR

    • C. 

      39.18 EUR

    • D. 

      26.07 EUR

    • E. 

      23.07 EUR

  • 6. 
    Calculate refundable amount for this ticket if fare base is 13010 RUB and there are taxes: ZL 42  RUB       GR 882 RUB WQ 111 RUB       TR 953 RUB.
    • A. 

      14998 RUB

    • B. 

      7598 RUB

    • C. 

      1988 RUB

    • D. 

      13010 RUB

  • 7. 
    You have found PNR on Schedule change queue. Ticket has been issued via F-ness Amadeus. What will you do? (Hint: Do not forget to work with Podio, you can even open PNR via F-ness Amadeus or Kiwi Amadeus but please, do not change anything and do not write any comment in Podio)
    • A. 

      As schedule change is less than 24 hours and minimum layover time in GRU is met, we can accept it but as tkt is not revalidate/reissued I will pass case to Ticketing Team.

    • B. 

      As schedule change is less than 24 hours and and minimum layover time in GRU is met, we can accept it but as tkt is not revalidate/reissued I will ask F-ness to do it.

    • C. 

      As schedule change is affecting connecting flight in GRU, I will ask F-ness to search for alternative flight.

    • D. 

      As schedule change is affecting connecting flight in GRU, I will try to search for alternative flight. If I am not able to find anything, I will contact AL with ask if full refund is possible and pass case to Guarantee Team via category More than 48 hours.

  • 8. 
    You have found PNR on Schedule change queue. Ticket has been issued via AerTicket Amadeus. What will you do? (Hint: Open the case in Podio & Amadeus (real mode) in order to obtain all necessary information. Do not write any comments to Podio) 
    • A. 

      As schedule change is more than 24 hours, I will try to search for alternative flight. If I am not able to find anything, I will pass case to Guarantee Team.

    • B. 

      As schedule change is less than 24 hours but the minimum connecting time in HND is not met, I will try to search for alternative flight. If I am not able to find anything, I will pass case to Guarantee Team.

    • C. 

      As schedule change is less than 24 hours, nothing is affected and ticket is already revalidated by Delta, I will just confirm schedule change, update e-ticket and inform pap via email from Pure Cloud.

    • D. 

      As schedule change is less than 24 hours, nothing is affected and ticket is not revalidated/reissued, I will ask AerTicket via email to do it.

    • E. 

      As schedule change is less than 24 hours, nothing is affected and ticket is not revalidated/reissued, I will pass case to Ticketing Team to do it.

    • F. 

      As schedule change is less than 24 hours, nothing is affected and ticket is not revalidated/reissued, I will ask AerTicket to do it - sent PNR via queue QE/BERAE2101/39.

  • 9. 
    For Hahn Air tickets (ticket stock 169) we do not process no show refunds unless it is requested by passenger.
    • A. 

      True

    • B. 

      False

  • 10. 
    Ms. Anna Kovalsky has booked flights PRG -> CPH -> JFK with Kiwi.com. All flights are booked under one PNR via Aviacenter Amadeus, marketed and operated by SK Scandinavian Airlines. Pap has contacted us with request for name correction as her name is incorrect. Correct name is Ms. Anna Kowalszki. What will you do?
    • A. 

      Update SSR DOCS, insert OSI and SR CKIN. Update name in NEST and remove GDS category.

    • B. 

      Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction is possible free of charge and inform pap via Pure Cloud.

    • C. 

      Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction is possible against 65 EUR + 10 EUR service fee. Will create payment link for 75 EUR via Portalo and inform pap via Pure Cloud.

    • D. 

      Update SSR DOCS, insert OSI and SR CKIN. Write my comment in Podio, even with information that name correction with Scandinavian Airlines is not possible. Then I will inform pap about situation via Pure Cloud.

  • 11. 
    Passenger has requested flight change for 16th August. You have run ATC to find out the price for flight change. Check print screen and specify the price for flight change which pap has to pay.
    • A. 

      32293 RUB converted to EUR + margin 10 %

    • B. 

      32366 RUB converted to EUR + margin 10 %

    • C. 

      32543 RUB (including 250 RUB ATC fee) converted to EUR + margin 10 %

    • D. 

      32616 RUB (including 250 RUB ATC fee) converted to EUR + margin 10 %

  • 12. 
    Choose the correct entry how to request wheelchair in Amadeus for passenger who cannot walk for long distances but does not have any problem with stairs.
    • A. 

      SR WCHC-pax eldery cannot walk for long distances/P1

    • B. 

      SR WCHH-pax eldery cannot walk for long distances/P1

    • C. 

      SR WCHR-pax eldery cannot walk for long distances/P1

    • D. 

      SR WCHS-pax eldery cannot walk for long distances/P1

  • 13. 
    Select correct enty to insert CKIN remark in Galielo if the correct name of passenger is Smith/John and he is flying with Air France (AF).
    • A. 

      SR CKIN-the correct name of pap is Smith/John

    • B. 

      SI.P1/CKIN*the correct name of pap is Smith/John

    • C. 

      SI.P1*the correct name of pap is Smith/John

    • D. 

      SI.AF*the correct name of pap is Smith/John

    • E. 

      OS AF the correct name of pap is Smith/John

  • 14. 
    Open PNR VY3TNG in real mode - Aviacenter Amadeus and try to find out if any meal is included on flight IST -> AMS.
    • A. 

      No meal is included.

    • B. 

      There is meal included - meal (non-specific)

    • C. 

      There is meal included - breakfast

    • D. 

      There is meal included - hot meal

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