Historia De LA Calidad

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Bernardo
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Quizzes Created: 1 | Total Attempts: 257
Questions: 15 | Attempts: 257

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Historia De LA Calidad - Quiz

Questions and Answers
  • 1. 

    La calidad la define ....

    • A.

      El cliente

    • B.

      El productor

    • C.

      Los proveedores

    • D.

      El empleado

    Correct Answer
    A. El cliente
    Explanation
    The correct answer is "El cliente" because quality is ultimately determined by the customer. The customer's satisfaction and perception of the product or service determine its quality. The customer's expectations, preferences, and feedback play a crucial role in defining the quality standards that the producer, suppliers, and employees should meet. Ultimately, it is the customer who decides whether the product or service meets their needs and expectations, making them the ultimate judge of quality.

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  • 2. 

    La multiplicidad de acercamientos al termino de calidad es debido a que este concepto esta asociado a la noción de .... 

    • A.

      Valor

    • B.

      Necesidad

    • C.

      Precio

    • D.

      Cantidad

    Correct Answer
    A. Valor
    Explanation
    The multiplicity of approaches to the concept of quality is due to its association with the notion of value. Quality is often defined as the degree of excellence or worth of a product or service, and value is an essential component of this definition. Different perspectives and interpretations of value can lead to varying understandings and approaches to quality, resulting in the diversity of viewpoints on the subject.

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  • 3. 

    La importancia de la calidad para la humanidad radica en que esta  permite ....

    • A.

      El mejoramiento de las condiciones materiales y sociales

    • B.

      La creación de nuevos productos para el cliente

    • C.

      Generar valor, según las necesidades del cliente

    • D.

      Que las empresas desarrollen procesos mas eficientes 

    Correct Answer
    A. El mejoramiento de las condiciones materiales y sociales
  • 4. 

    Entre las culturas de la antigüedad en las cuales es posible encontrar registros de acciones humanas hacia la calidad o el control de esta destacan.....

    • A.

      Los tupamaros

    • B.

      Babilonica

    • C.

      Francesa

    • D.

      Germana

    Correct Answer
    B. Babilonica
    Explanation
    The correct answer is "Babilonica." This answer is correct because the question is asking about ancient cultures that had records of human actions towards quality or control. The Babylonian culture is well-known for its advancements in various fields, including mathematics, astronomy, and engineering. They also had a system of laws and regulations that aimed to maintain quality and control in society. Therefore, it is reasonable to conclude that the Babylonian culture had records of actions towards quality or control.

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  • 5. 

    En esta cultura antigua la calidad estaba considerada en su más importante código legal, el Código Hammurabbi.....

    • A.

      Fenicia

    • B.

      Germana

    • C.

      China

    • D.

      Babilónica

    Correct Answer
    D. Babilónica
    Explanation
    The correct answer is Babilónica. The explanation is that in this passage, it is mentioned that quality was considered in their most important legal code, the Code of Hammurabi. The Code of Hammurabi was a set of laws created in ancient Babylon, which suggests that the culture being referred to is the Babylonian culture.

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  • 6. 

    En las culturas antiguas, los conocimientos sobre calidad se heredaban. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In ancient cultures, knowledge about quality was passed down from one generation to another. This means that people in those cultures learned about quality from their ancestors and continued to practice and value it. This suggests that quality was an important aspect of their culture and was considered essential for various aspects of life, such as craftsmanship, agriculture, and societal organization. This tradition of inheriting knowledge about quality highlights the significance placed on maintaining and improving the standards of products and practices in ancient cultures.

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  • 7. 

     En la cultura egipcia, el énfasis de la calidad estaba en: 

    • A.

      Inspección del producto final

    • B.

      Sistema centralizado de comtrol

    • C.

      Medición para la estandarización

    • D.

      Capacitación de los trabajadores

    Correct Answer
    C. Medición para la estandarización
    Explanation
    En la cultura egipcia, el énfasis de la calidad estaba en la medición para la estandarización. Esto significa que se valoraba la precisión y la consistencia en la medición de los productos para garantizar que cumplieran con los estándares establecidos. La medición era una herramienta importante para lograr la uniformidad y la calidad en la producción. Además, la medición permitía comparar y evaluar los productos, lo que ayudaba a identificar posibles mejoras y mantener altos niveles de calidad en la cultura egipcia.

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  • 8. 

    Cultura que consideró la calidad personal por primera vez como un elemento necesario de la calidad en la producción (Juran, 1995).

    • A.

      Fenicia

    • B.

      Israelita

    • C.

      Hindú

    • D.

      China

    • E.

      Opcion 5

    Correct Answer
    C. Hindú
    Explanation
    This answer suggests that the Hindu culture was the first to consider personal quality as a necessary element of quality in production, according to Juran in 1995. The other options (Phoenician, Israelite, Chinese) are not mentioned in the given information and therefore cannot be considered as the correct answer.

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  • 9. 

    La evolución de los procesos de manufactura hacia el American System of Manufacturing o Sistema Americano de Manufactura, ponen de manifiesto los cambios constantes en cuanto al control de la calidad. Aún cuando el sistema lleva el nombre de “americano”, sus orígenes se encuentran en diversos países europeos. Este sistema estuvo fuertemente influenciado por:

    • A.

      Estándares de calidad de los gremios 

    • B.

      Alta precisión de las manufacturas en Francia

    • C.

      Bloques de patron de longitud suizos

    • D.

      Manufactura repetitiva inglesa. 

    Correct Answer
    B. Alta precisión de las manufacturas en Francia
    Explanation
    The American System of Manufacturing, despite its name, was actually influenced by the high precision of manufacturing in France. This suggests that the French manufacturing industry had a significant impact on the development of the American manufacturing system.

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  • 10. 

    En la Edad Media los conocimientos sobre la calidad eran difundidos ampliamente a través de los maestros artesanos hacia los aprendices.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    During the Middle Ages, knowledge about quality was widely spread from master craftsmen to apprentices. This suggests that there was a system in place where experienced artisans would pass down their expertise and teachings to the next generation. This method of knowledge transfer was crucial in maintaining and improving the quality of craftsmanship during that time period.

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  • 11. 

    Desde el punto de vista de la economía, la calidad puede ser considerada en términos de...

    • A.

      Retorno sobre la inversión 

    • B.

      Herramienta que permite reducir la variabilidad

    • C.

      Comprensión de las necesidades del cliente

    • D.

      Conocimiento generado

    Correct Answer
    A. Retorno sobre la inversión 
    Explanation
    The correct answer is "Retorno sobre la inversión". From an economic perspective, quality can be considered in terms of the return on investment. This means that the quality of a product or service should be evaluated based on the financial benefits it brings, such as increased sales, cost savings, and customer loyalty. By measuring the return on investment, businesses can determine if the quality efforts are worth the resources invested and if they are contributing to the overall success of the organization.

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  • 12. 

    Dimensión de la calidad, según Garvin,  que se refiere a las características principales del producto que permiten que este opere en la forma esperada.

    • A.

      Conformidad

    • B.

      Calidad percibida

    • C.

      Desempeño

    • D.

      Fiabilidad

    Correct Answer
    C. Desempeño
    Explanation
    The dimension of quality referred to as "Desempeño" by Garvin relates to the main features of a product that allow it to operate as expected. This dimension focuses on the product's functionality and how well it performs its intended tasks. It is about meeting or exceeding the performance expectations of the customers.

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  • 13. 

    Esta dimensión está relacionada de forma estrecha con la conformidad, que es el grado en que el diseño y las características operativas de un producto cumplen con los estándares establecidos.

    • A.

      Durabilidad

    • B.

      Estética

    • C.

      Capacidad de servicio

    • D.

      Confiabilidad

    Correct Answer
    D. Confiabilidad
    Explanation
    The given answer, "Confiabilidad", is the correct answer because it is related to the degree to which the design and operational characteristics of a product meet established standards. Reliability refers to the consistency and dependability of a product to perform its intended function without failure. It is an important aspect of product quality and customer satisfaction, as a reliable product is more likely to meet the expectations and needs of the users. Therefore, in the context of the given information, reliability is closely related to conformity and the adherence to established standards.

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  • 14. 

    La calidad está relacionada con aspectos de ética y de valor que forman parte de la construcción de estándares.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because quality is indeed related to ethical and value aspects that are involved in the establishment of standards. Quality is not solely determined by technical specifications or physical attributes, but also by the ethical principles and values that guide the construction of standards. These aspects ensure that products or services meet the expectations and needs of customers while also considering the broader impact on society and the environment.

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  • 15. 

    ¿Por qué es posible trabajar con calidad cuando no existe un acuerdo sobre lo que es la calidad?

    • A.

      Porque existe la calidad como excelencia y esto impulsa a las personas

    • B.

      Existen ciertas convenciones que se traducen en especificaciones 

    • C.

      Porque la calidad es un concepto facilmente traducible en hechos

    • D.

      La calidad es relativa y depende de cada miembro dentro del sistema

    Correct Answer
    B. Existen ciertas convenciones que se traducen en especificaciones 
    Explanation
    It is possible to work with quality even when there is no agreement on what quality is because there are certain conventions that can be translated into specifications. These conventions provide guidelines and standards that can be followed to ensure a certain level of quality in work. By adhering to these specifications, individuals can work towards achieving excellence and producing high-quality outcomes.

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