BPO-call Center Operations Test - Cultural Differences Of People
Instructions: You are required to check the most appropriate response to each of the following statements/questions:
- 1.Culture is:
- A.
A. The way of life of a people
- B.
B. The values, opinions and habits of a set of people
- C.
C. The invisible hand that guides our lives
- D.
D. All of the above
- 2.Sub-culture is:
- A.
A. The substantive culture of a large group of people
- B.
B. A smaller culture within a larger culture
- C.
C. The substitute culture demonstrated by immigrants
- D.
D. The way of life of foreigners
- 3.The following statements about culture are true, except:
- A.
A. Cultural diversity is not good for organisations
- B.
B. It is learnt
- C.
C. It is adapted naturally
- D.
D. Organisations have their own culture
- 4.The USA could be considered to possess a/an
- A.
A. Collectivist culture
- B.
B. Individualistic culture
- C.
C. Low power distance
- D.
D. Culture of lazy people
- 5.Cultural barriers may come in the form of:
- A.
A. Language
- B.
B. Food
- C.
C. Beliefs and opinions
- D.
D. All the above
- 6.A country that has high ethnocentrism….
- A.
A. Is proud of what their neighbouring countries produce and sell
- B.
B. Believes in supporting imports from other countries
- C.
C. Rates its own products as the best
- D.
D. Has a high volume of ethnic religions and cultures
- 7.The five major regions of the USA are:
- A.
A. West, middle west, north-east, south-west and south-east
- B.
B. Mid west, north-west, south-west, middle-east and north-east
- C.
C. North-west, north-east, south-east, west, and north
- D.
D. North, north-east, south-east, south-west and mid-west
- 8.
![From the map below, and answer the next two questions
- ProProfs]( "From the map below, and answer the next two questions")
From the map below, and answer the next two questions - 9.If it is 7:00pm in Jamaica now, it is _______ in Arizona:
- A.
A. 5:00pm
- B.
B. 6:00pm
- C.
C. 7:00pm
- D.
D. 8:00pm
- 10.If it is 5:00pm in Jamaica in June, it is ___________ in New York.
- A.
A. 4:00pm
- B.
B. 5:00pm
- C.
C. 6:00pm
- D.
D. None of the above
- 11.Daylight Saving Time occurs when practicing countries and states
- A.
A. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 2nd Sunday in November
- B.
B. Set their clocks backward by one hour on the 2nd Sunday in November and one hour forward on the 2nd Sunday in March
- C.
C. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 1st Sunday in November
- D.
D. Set their clocks backward by one hour on the 1st Sunday in November and one hour forward on the 1st Sunday in March
- 12.Daylight Saving Time causes residents
- A.
A. In the USA to set their clocks forward by one hour
- B.
B. In some states of the USA to push back their clocks by one hour
- C.
C. In the USA and Canada to push back their clocks by one hour
- D.
D. In the USA to gain an extra hour of daylight in the mornings
- 13.The correct format for writing a USA address is:
- A.
A. Name of recipient on 1st line, street address on 2nd line, city & state on 3rd line, and ZIP code on 4th line
- B.
B. Name of recipient on 1st line, street address on 2nd line, PO Box on 3rd line, city & state on 4th line, and ZIP code on 5th th line
- C.
C. Name of recipient on 1st line, street address and PO Box on 2nd line, city & state on 3rd line, and ZIP code on 4th line
- D.
D. Name of recipient on 1st line, street address or PO Box on 2nd line, city, state & ZIP code on 3rd line.
- 14.The USA Federal holiday that falls on the 4th Thursday in November is_______day.
- A.
A. Thanksgiving
- B.
B. Columbus
- C.
C. Memorial
- D.
D. Labour
- 15.The following statement is the most accurate about US holidays:
- A.
A. The Federal government gives neither Good Friday nor Easter Monday as holiday
- B.
B. The Federal government gives Good Friday & Easter Monday as holiday
- C.
C. Boxing Day is one of the biggest holidays in the USA
- D.
D. After Thanksgiving, there is only ONE public holiday before Christmas day.
- 16.A “dime” in the USA is:
- A.
A. A one-dollar coin
- B.
B. Ten cents
- C.
C. A 50 cent note
- D.
D. Five cents
- 17.The highest currency (note) in the USA is the ______________ note
- A.
A. $1,000
- B.
B. $500
- C.
C. $200
- D.
D. $100
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