BPO-call Center Operations Test - Cultural Differences Of People

16 Questions | Total Attempts: 172

SettingsSettingsSettings
Please wait...
BPO-call Center Operations Test - Cultural Differences Of People

Instructions: You are required to check the most appropriate response to each of the following statements/questions:


Questions and Answers
  • 1. 
    Culture is:
    • A. 

      A. The way of life of a people

    • B. 

      B. The values, opinions and habits of a set of people

    • C. 

      C. The invisible hand that guides our lives

    • D. 

      D. All of the above

  • 2. 
    Sub-culture is:
    • A. 

      A. The substantive culture of a large group of people

    • B. 

      B. A smaller culture within a larger culture

    • C. 

      C. The substitute culture demonstrated by immigrants

    • D. 

      D. The way of life of foreigners

  • 3. 
    The following statements about culture are true, except:
    • A. 

      A. Cultural diversity is not good for organisations

    • B. 

      B. It is learnt

    • C. 

      C. It is adapted naturally

    • D. 

      D. Organisations have their own culture

  • 4. 
    The USA could be considered to possess a/an
    • A. 

      A. Collectivist culture

    • B. 

      B. Individualistic culture

    • C. 

      C. Low power distance

    • D. 

      D. Culture of lazy people

  • 5. 
    Cultural barriers may come in the form of:
    • A. 

      A. Language

    • B. 

      B. Food

    • C. 

      C. Beliefs and opinions

    • D. 

      D. All the above

  • 6. 
    A country that has high ethnocentrism….
    • A. 

      A. Is proud of what their neighbouring countries produce and sell

    • B. 

      B. Believes in supporting imports from other countries

    • C. 

      C. Rates its own products as the best

    • D. 

      D. Has a high volume of ethnic religions and cultures

  • 7. 
    The five major regions of the USA are:
    • A. 

      A. West, middle west, north-east, south-west and south-east

    • B. 

      B. Mid west, north-west, south-west, middle-east and north-east

    • C. 

      C. North-west, north-east, south-east, west, and north

    • D. 

      D. North, north-east, south-east, south-west and mid-west

  • 8. 
    From the map below, and answer the next two questions
  • 9. 
    If it is 7:00pm in Jamaica now, it is _______ in Arizona:
    • A. 

      A. 5:00pm

    • B. 

      B. 6:00pm

    • C. 

      C. 7:00pm

    • D. 

      D. 8:00pm

  • 10. 
    If it is 5:00pm in Jamaica in June, it is ___________ in New York.
    • A. 

      A. 4:00pm

    • B. 

      B. 5:00pm

    • C. 

      C. 6:00pm

    • D. 

      D. None of the above

  • 11. 
    Daylight Saving Time occurs when practicing countries and states
    • A. 

      A. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 2nd Sunday in November

    • B. 

      B. Set their clocks backward by one hour on the 2nd Sunday in November and one hour forward on the 2nd Sunday in March

    • C. 

      C. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 1st Sunday in November

    • D. 

      D. Set their clocks backward by one hour on the 1st Sunday in November and one hour forward on the 1st Sunday in March

  • 12. 
    Daylight Saving Time causes residents
    • A. 

      A. In the USA to set their clocks forward by one hour

    • B. 

      B. In some states of the USA to push back their clocks by one hour

    • C. 

      C. In the USA and Canada to push back their clocks by one hour

    • D. 

      D. In the USA to gain an extra hour of daylight in the mornings

  • 13. 
    The correct format for writing a USA address is:
    • A. 

      A. Name of recipient on 1st line, street address on 2nd line, city & state on 3rd line, and ZIP code on 4th line

    • B. 

      B. Name of recipient on 1st line, street address on 2nd line, PO Box on 3rd line, city & state on 4th line, and ZIP code on 5th th line

    • C. 

      C. Name of recipient on 1st line, street address and PO Box on 2nd line, city & state on 3rd line, and ZIP code on 4th line

    • D. 

      D. Name of recipient on 1st line, street address or PO Box on 2nd line, city, state & ZIP code on 3rd line.

  • 14. 
    The USA Federal holiday that falls on the 4th Thursday in November is_______day.
    • A. 

      A. Thanksgiving

    • B. 

      B. Columbus

    • C. 

      C. Memorial

    • D. 

      D. Labour

  • 15. 
    The following statement is the most accurate about US holidays:
    • A. 

      A. The Federal government gives neither Good Friday nor Easter Monday as holiday

    • B. 

      B. The Federal government gives Good Friday & Easter Monday as holiday

    • C. 

      C. Boxing Day is one of the biggest holidays in the USA

    • D. 

      D. After Thanksgiving, there is only ONE public holiday before Christmas day.

  • 16. 
    A “dime” in the USA is:
    • A. 

      A. A one-dollar coin

    • B. 

      B. Ten cents

    • C. 

      C. A 50 cent note

    • D. 

      D. Five cents

  • 17. 
    The highest currency (note) in the USA is the ______________ note
    • A. 

      A. $1,000

    • B. 

      B. $500

    • C. 

      C. $200

    • D. 

      D. $100

Back to Top Back to top