BPO-call Center Operations Test - Cultural Differences Of People

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  • 1/16 Questions

    Cultural barriers may come in the form of:

    • A. Language
    • B. Food
    • C. Beliefs and opinions
    • D. All the above
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BPO-call Center Operations Test - Cultural Differences Of People - Quiz
About This Quiz

Instructions: You are required to check the most appropriate response to each of the following statements/questions:

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  • 2. 

    The highest currency (note) in the USA is the ______________ note

    • A. $1,000

    • B. $500

    • C. $200

    • D. $100

    Correct Answer
    A. D. $100
    Explanation
    The correct answer is $100. In the USA, the highest currency note is the $100 bill. This is the largest denomination of paper currency that is currently in circulation.

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  • 3. 

    Sub-culture is:

    • A. The substantive culture of a large group of people

    • B. A smaller culture within a larger culture

    • C. The substitute culture demonstrated by immigrants

    • D. The way of life of foreigners

    Correct Answer
    A. B. A smaller culture within a larger culture
    Explanation
    Sub-culture refers to a smaller culture that exists within a larger culture. It represents a distinct group of people who share common beliefs, values, and practices that differentiate them from the dominant culture. These sub-cultures can be based on various factors such as ethnicity, religion, age, or interests. They often have their own unique language, traditions, and social norms that set them apart from the larger culture.

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  • 4. 

    The USA Federal holiday that falls on the 4th Thursday in November is_______day.

    • A. Thanksgiving

    • B. Columbus

    • C. Memorial

    • D. Labour

    Correct Answer
    A. A. Thanksgiving
    Explanation
    Thanksgiving is the correct answer because it is a USA Federal holiday that is celebrated on the 4th Thursday in November. It is a day for giving thanks and is traditionally associated with a feast and spending time with family and loved ones. Columbus Day is celebrated in October, Memorial Day is in May, and Labor Day is in September, so they are not the correct answers.

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  • 5. 

    The following statements about culture are true, except:

    • A. Cultural diversity is not good for organisations

    • B. It is learnt

    • C. It is adapted naturally

    • D. Organisations have their own culture

    Correct Answer
    A. A. Cultural diversity is not good for organisations
    Explanation
    Cultural diversity is actually beneficial for organizations as it brings in a variety of perspectives, ideas, and skills. It helps in fostering creativity, innovation, and problem-solving. It also enhances employee satisfaction, engagement, and productivity. Therefore, the statement that cultural diversity is not good for organizations is incorrect.

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  • 6. 

    The following statement is the most accurate about US holidays:

    • A. The Federal government gives neither Good Friday nor Easter Monday as holiday

    • B. The Federal government gives Good Friday & Easter Monday as holiday

    • C. Boxing Day is one of the biggest holidays in the USA

    • D. After Thanksgiving, there is only ONE public holiday before Christmas day.

    Correct Answer
    A. A. The Federal government gives neither Good Friday nor Easter Monday as holiday
    Explanation
    The correct answer is a. The statement accurately states that the Federal government does not give Good Friday or Easter Monday as holidays. This means that these days are not recognized as official public holidays by the Federal government in the USA.

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  • 7. 

    Culture is:

    • A. The way of life of a people

    • B. The values, opinions and habits of a set of people

    • C. The invisible hand that guides our lives

    • D. All of the above

    Correct Answer
    A. D. All of the above
    Explanation
    Culture encompasses the way of life of a group of people, including their values, opinions, and habits. It is also considered the invisible hand that guides our lives, as it shapes our behavior, beliefs, and interactions. Therefore, the correct answer is d. All of the above, as it includes all the aspects mentioned in options a, b, and c.

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  • 8. 

    The five major regions of the USA are:

    • A. West, middle west, north-east, south-west and south-east

    • B. Mid west, north-west, south-west, middle-east and north-east

    • C. North-west, north-east, south-east, west, and north

    • D. North, north-east, south-east, south-west and mid-west

    Correct Answer
    A. A. West, middle west, north-east, south-west and south-east
    Explanation
    The correct answer is a. West, middle west, north-east, south-west and south-east. This answer accurately identifies the five major regions of the USA. The west region includes states such as California, Oregon, and Washington. The middle west region includes states such as Illinois, Ohio, and Michigan. The north-east region includes states such as New York, Massachusetts, and Pennsylvania. The south-west region includes states such as Texas, Arizona, and New Mexico. The south-east region includes states such as Florida, Georgia, and North Carolina.

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  • 9. 

    A country that has high ethnocentrism….

    • A. Is proud of what their neighbouring countries produce and sell

    • B. Believes in supporting imports from other countries

    • C. Rates its own products as the best

    • D. Has a high volume of ethnic religions and cultures

    Correct Answer
    A. C. Rates its own products as the best
    Explanation
    A country that has high ethnocentrism rates its own products as the best. Ethnocentrism refers to the tendency to view one's own cultural or ethnic group as superior to others. In this context, it means that the country believes that its own products are superior to those produced by other countries. This mindset can lead to a preference for domestic products and a reluctance to import goods from other countries.

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  • 10. 

    If it is 7:00pm in Jamaica now, it is _______ in Arizona:

    • A. 5:00pm

    • B. 6:00pm

    • C. 7:00pm

    • D. 8:00pm

    Correct Answer
    A. A. 5:00pm
    Explanation
    Jamaica is in the Eastern Standard Time (EST) zone, which is 5 hours behind Coordinated Universal Time (UTC-5). Arizona, on the other hand, does not observe Daylight Saving Time and is in the Mountain Standard Time (MST) zone, which is 7 hours behind UTC-7. Therefore, if it is 7:00pm in Jamaica, it would be 5:00pm in Arizona.

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  • 11. 

    Daylight Saving Time occurs when practicing countries and states

    • A. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 2nd Sunday in November

    • B. Set their clocks backward by one hour on the 2nd Sunday in November and one hour forward on the 2nd Sunday in March

    • C. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 1st Sunday in November

    • D. Set their clocks backward by one hour on the 1st Sunday in November and one hour forward on the 1st Sunday in March

    Correct Answer
    A. C. Set their clocks forward by one hour on the 2nd Sunday in March and reverts to normal time on the 1st Sunday in November
    Explanation
    Daylight Saving Time is a practice where countries and states adjust their clocks to make better use of daylight during the summer months. The correct answer states that countries and states set their clocks forward by one hour on the 2nd Sunday in March. This means that they move their clocks ahead by one hour to extend daylight in the evening. The answer also states that Daylight Saving Time reverts to normal time on the 1st Sunday in November. This means that on this day, the clocks are set back by one hour to return to standard time.

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  • 12. 

    Daylight Saving Time causes residents

    • A. In the USA to set their clocks forward by one hour

    • B. In some states of the USA to push back their clocks by one hour

    • C. In the USA and Canada to push back their clocks by one hour

    • D. In the USA to gain an extra hour of daylight in the mornings

    Correct Answer
    A. A. In the USA to set their clocks forward by one hour
    Explanation
    Daylight Saving Time is a practice where clocks are adjusted forward by one hour during the summer months to extend evening daylight. This allows residents to make better use of natural daylight and conserve energy. Therefore, the correct answer is a. In the USA, residents set their clocks forward by one hour during Daylight Saving Time.

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  • 13. 

    A “dime” in the USA is:

    • A. A one-dollar coin

    • B. Ten cents

    • C. A 50 cent note

    • D. Five cents

    Correct Answer
    A. B. Ten cents
    Explanation
    In the USA, a "dime" refers to a coin that has a value of ten cents. This is the correct answer because a dime is commonly used in everyday transactions as a unit of currency, and it is widely recognized as being equal to ten cents.

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  • 14. 

    If it is 5:00pm in Jamaica in June, it is ___________ in New York.

    • A. 4:00pm

    • B. 5:00pm

    • C. 6:00pm

    • D. None of the above

    Correct Answer
    A. C. 6:00pm
    Explanation
    In June, Jamaica is in the Eastern Daylight Time (EDT) zone, which is UTC-4. New York is also in the EDT zone, so the time in New York would be the same as in Jamaica, which is 6:00pm. Therefore, the correct answer is c. 6:00pm.

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  • 15. 

    The correct format for writing a USA address is:

    • A. Name of recipient on 1st line, street address on 2nd line, city & state on 3rd line, and ZIP code on 4th line

    • B. Name of recipient on 1st line, street address on 2nd line, PO Box on 3rd line, city & state on 4th line, and ZIP code on 5th th line

    • C. Name of recipient on 1st line, street address and PO Box on 2nd line, city & state on 3rd line, and ZIP code on 4th line

    • D. Name of recipient on 1st line, street address or PO Box on 2nd line, city, state & ZIP code on 3rd line.

    Correct Answer
    A. D. Name of recipient on 1st line, street address or PO Box on 2nd line, city, state & ZIP code on 3rd line.
    Explanation
    The correct answer is d because it states that the name of the recipient should be on the 1st line, followed by the street address or PO Box on the 2nd line, and then the city, state, and ZIP code on the 3rd line. This format ensures that all necessary information is included and organized in a logical manner for easy identification and delivery of mail.

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  • 16. 

    The USA could be considered to possess a/an

    • A. Collectivist culture

    • B. Individualistic culture

    • C. Low power distance

    • D. Culture of lazy people

    Correct Answer
    A. B. Individualistic culture
    Explanation
    The USA could be considered to possess an individualistic culture because it values independence, personal achievement, and individual rights. This can be seen in its emphasis on individual freedom, competition, and the pursuit of individual goals and success. In an individualistic culture, people are expected to take care of themselves and their immediate family, and there is less emphasis on group harmony or collective goals.

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  • 17. 
    From the map below, and answer the next two questions - ProProfs

    From the map below, and answer the next two questions

Quiz Review Timeline (Updated): Mar 20, 2023 +

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 05, 2018
    Quiz Created by
    Michael
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