John Deere Core Training Test

ESR's will have delivery location, C-TPAT seal numbers, Supplier information, and container information for all arriving C-TPAT shipments.

All Perspective reports are required to be reviewed prior to being entered into the system.

The approving party will put 'Reviewed and Approved by (Name of Supervisor) on (Date)'

Any vehicle damage is REQUIRED to be reported immediately to your Supervisor. Failure to report damage will result in disciplinary action up to and including termination of employment.

If you are unsure what to do during an emergency after checking the procedures contact your Supervisor or Manager. If you are unable to contact either and the issue requires immediate resolution contact ESOC. They can assist you with contacting AU Security Management or the National Accounts Portfolio Manager.

Follow the instructions in the 'Actions to Take' section.
If at any point you feel threatened or the individual acts aggressive you should push the duress button and contact 911.

All Mandatory ESOC Notification Events require a Perspective report to be completed as soon as possible. If the incident occurs during the off hours reports can be sent to ESOC for review and approval.

You are REQUIRED to check the badge tab in Lenel for ALL Deere/Contract/Contingent Employees to confirm that they have an 'ACTIVE' Badge Status before issuing a Temporary badge.



If the Contractor/Contingent Employee's badge is set to System Deactivated Use or Lose follow your procedures before reactivating or issuing a Temp Badge. 

If you experience a non life threatening emergency at work you are REQUIRED to contact your manager to report the injury. If a serious injury occurs contact 911 first and then your manager.

All Lost & Found items that are turned in or found are required to be documented in the Lost & Found log. If an item is returned to the owner we are required to update the log and have the owner sign.

It is never acceptable to skip steps in the C-TPAT process, for any reason.

Please remember that one of our primary responsibilities at John Deere is Customer Service. If, and when, you experience a difficult customer follow our three step compliance procedure.
1. Explain the rule and the reason for the rule.
2. Repeat your original statement word for word.
3. Contact your Supervisor for assistance. (This is not to be treated as a threat to the customer)

Perspective Descriptions are always written in a specific three line format. These descriptions are what are shared with ES&P leadership daily.
How the officer became involved or aware of the incident.
The specific action the officer took to resolve the incident.
How the incident was resolved.

In the event of an active shooter threat at your facility, it is important to take immediate action to ensure your safety. Pressing the Duress Button, if available, can alert security personnel or law enforcement to the situation. Retreating to a secure area can provide a safe space and minimize the risk of encountering the shooter. Calling 911 as soon as it is safe to do so allows for immediate emergency response and assistance. Therefore, all of the above actions should be taken to ensure personal safety during an active shooter threat.

Security is responsible for enforcing John Deere's Access Control policy. It is NEVER acceptable to give a badge to anyone without having them provide appropriate credentials and entering all their information into PassagePoint (Including which badge they were issued).

ALL visitors are required to be escorted into and out of Deere facilities by a current badge holder. We are never to provide a badge to the visitor until their host arrives to escort them in.

A C-TPAT shipment is shipment across an international border that was secured with a numbered bolt that meets Customs & Border Protection standards.

All C-TPAT seals are required to have a serial number. You will use this information to confirm the seal against your ESR.

If a Suspicious Package is located, DO NOT TOUCH IT!
Isolate the area immediately and move everyone away.

You are required to grab the Bomb Threat checklist, ask the questions, and fill out all other information. Gather as much information as possible from the caller to assist Law Enforcement. Bomb Threat Checklists are located at each post and in the back of your post orders. Familiarize yourself with where yours is located.

Only contractors with a Green flag in Avetta are authorized to enter a Deere facility to preform work. Contractors with a Yellow or Red flag require additional approval prior to being allowed to enter the facility to conduct work.

ALL Avetta variances require a Perspective report that includes documentation on who authorized the contractor to enter without a Green Avetta status.

An Avetta variance refers to the authorization given by an approved party for a contractor to enter a facility and conduct work, even if they do not have the correct Avetta flag color. This means that the contractor is allowed to proceed with their work despite not meeting the specific flag color requirement.

The correct answer is "All of the above". This means that all of the listed steps are required to resolve a Workplace Violence incident. Not escalating the situation is important to prevent further harm or aggression. Using communication skills to defuse the situation can help calm the individuals involved and find a peaceful resolution. Assisting management in following Deere Policy ensures that the incident is handled according to the company's guidelines and protocols.

After initially identifying someone in the Description section of your Perspective Report you only would refer to them by their last name all in CAPS if you have to reference them again.

Example:
At 1304 JONES and MILLS arrived on scene and found Deere Employee Betty L. LYONS (bl5324) Factory Line Supervisor sitting on the ground next to column 57 complaining of chest pains.
At 1311 hours the Medic Alert ambulance (#32143) arrived at Gate 8 and WILLIAMS escorted them to Column 57 where they examined LYONS.
At 1337 hours Medic Alert transported LYONS to the hospital.

All issues that occur at the site outside of normal operations are required to be reported in Perspective. Common incidents that require reporting are injuries, accidents, maintenance issues, lost & found, Avetta variances, facility issues, etc.

If your facility uses Avetta and a Contractor comes to the desk and informs you that they are scheduled to come into or onto Deere property to perform work that involves tools of any kind we are REQUIRED to verify the contractors status in Avetta prior to allowing them to enter.

Valid Identification must be State or Government issued and must have a photo.

If a visitor forgets their ID in their vehicle you are to politely inform them that you require a photo ID to gain entry into the facility and that you can't check them in without one.

If there are any issues contact your Supervisor/Manager for assistance.

Security Officers DO NOT have the authority to order an evacuation of the building.

Officers will follow the direction of John Deere Management, or in their absence instructions given by the ES&P Leadership.

If there is an issue with the C-TPAT bolt, or the trailer is able to be entered without removing the C-TPAT seal, or the officer does not feel comfortable with the situation then the shipment should be treated as a Suspicious Load.

We are required to collect FOUR key pieces of information from ALL visitors and enter it into PassagePoint.
1. Photo ID
2. Business telephone number
3. Name of the Company they are representing
4. Name of their host

Our THREE primary responsibilities at John Deere are to 1. Provide exceptional customer service. 2. Enforce John Deere's access control policies. 3. Respond to Emergencies and Report them.

The name of the Security Company is NOT to be included in your Descriptions or Activity note.
Example : Security Officer John R. Smith (JS12345)

1. Request to see ID and have the individual claiming the item sign the Lost & Found log.
2. Update Perspective and document that the item was claimed.

No other steps are required.

If the shipping container has a CBP seal and we confirm it's integrity we can allow the truck entry even though the CBP seal doesn't match the numbers on the ESR.

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If a Lost & Found item is turned in or found we are required to:
Document the item in the Lost & Found Log
Attempt to contact the owner
Secure the item where Lost & Found is located
Create a Lost & Found Perspective report

False - Ray Robinson is not a 'LINKED PERSON'. All individuals who are involved in an incident are required to be listed in the 'Involvements' section and EVERYONE is required to be a 'LINKED PERSON'.

Everyone involved in an incident completes their own narrative for the Perspective report detailing their response. The officer who originally received the information will add all additional narratives to their report.

During a C-TPAT seal inspection, the acronym VVTT stands for View, Verify, Tug, Twist. This means that the inspector should first visually examine the seal, ensuring that it is intact and has not been tampered with. Then, they should verify the seal's identification number against the documentation to ensure it matches. After that, they should give the seal a tug to check its strength and ensure it is properly secured. Finally, they should twist the seal to ensure it is not loose or easily removable. This sequence of actions helps to ensure the integrity and security of the seal.

Names, times, dates are not to be included in the 'Description' section of a Perspective report. Only Employee statuses or Deere departments should be named in the Description section.

Security is only authorized to add access for ONE DAY. If a employee requires more than a single day of access they should be directed to the Access Control SharePoint page, or you previously received an authorization email, or they must visit the Security desk each day during their visit.

When referencing a Deere, Contract, or Contingent Employee for the first time in the Description section of your Perspective report you need to include the following information.
- Full Name with Middle Initial
- RACFID
- Employee Status
- Title
- Name of Employer (If Contract or Contingent)

When entering an employee (Deere, Contractor, Contingent) who has forgotten their badge into PassagePoint we must:
First confirm that they are still an active employee in Lenel
Then start with the HOST look up and select them at the visitor
Change the Category to Contractor
Representing = Self
Business Phone = Last Five of their desk phone or a cell number if they don't have a phone
DL# Last 4 = Last 4 on their ID or list Lenel
Put your cursor into the Access Card box and scan the access card number you're giving them
Change the Security Level to 'No Escort Required'

911 is required to be called first after all Bomb Threats. The call order is listed on the Bomb Threat Checklist.

If you have a C-TPAT shipment that is going to another location after leaving your facility you are required to put YOUR NAME, YOUR LOCATION, and YOUR POST PHONE NUMBER so the second stop can contact you to verify C-TPAT compliance. Failure to do so may result in delays or treating the shipment as a Suspicious Load.

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PassagePoint = Visitor Management System
Lenel = Access Control Software
Milestone = Video Surveillance Program
Perspective = Incident Reporting Software
Avetta = Contractor Management Program

The SIX approved Employee Statuses are Deere Employee, Security Officer, Security Supervisor, Contractor, Contingent, and Visitor.

The ONLY three individuals within John Deere who can authorize a contractor to enter without a Green Avetta status are Safety Representative, Facilities Controller, or a Director level manager.

All Mandatory ESOC Notification events also require a Perspective report. If there is ever a question on if you should contact ESOC you should always call. (309) 748-8888