Empower Responsible Beverage Service Program

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Quizzes Created: 2 | Total Attempts: 316
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Empower Responsible Beverage Service Program - Quiz


Questions and Answers
  • 1. 

     What is the legal age to serve alcohol in California?

    • A.

      16 years old

    • B.

      20 years old

    • C.

      18 years old

    • D.

      21 years old

    Correct Answer
    C. 18 years old
    Explanation
    In California, the legal age to serve alcohol is 18 years old. This means that individuals who are 18 years or older are legally allowed to work in establishments that serve alcohol and can serve alcoholic beverages to customers. It is important to note that the legal drinking age in California is 21 years old, so even though someone may be able to serve alcohol at 18, they cannot consume it until they reach the age of 21.

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  • 2. 

     One of the potential consequences of compensatory damages is:_______

    • A.

      Administrative liability

    • B.

      Civil liability

    • C.

      Criminal liability

    • D.

      All of the above

    Correct Answer
    B. Civil liability
    Explanation
    Compensatory damages are a type of financial compensation awarded to a party who has suffered harm or loss due to another party's actions. They aim to restore the injured party to the position they were in before the harm occurred. Civil liability refers to the legal responsibility one party has towards another in a civil lawsuit. Therefore, the potential consequence of compensatory damages is civil liability, as it holds the responsible party accountable for their actions and requires them to provide financial compensation to the injured party.

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  • 3. 

    In California, it is illegal to sell alcohol from:

    • A.

      8:00am to 2:00am

    • B.

      9:00am to 12:00am

    • C.

      2:00am to 6:00am

    • D.

      5:00am to 1:00am

    Correct Answer
    C. 2:00am to 6:00am
    Explanation
    In California, it is illegal to sell alcohol from 2:00am to 6:00am. This time period is commonly known as the "last call" or "closing time" for alcohol sales. It is a regulation implemented to prevent excessive alcohol consumption during late-night hours and to ensure public safety. This restriction aims to reduce the risk of alcohol-related incidents, such as drunk driving accidents, by limiting the availability of alcohol during early morning hours when people are more likely to be intoxicated.

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  • 4. 

    80 percent of alcohol consumed is absorbed in:

    • A.

      The lining of the mouth

    • B.

      The stomach

    • C.

      The small intestine

    • D.

      None of the above

    Correct Answer
    C. The small intestine
    Explanation
    Alcohol is primarily absorbed in the small intestine. Once consumed, it passes through the stomach and enters the small intestine where most of the absorption takes place. The small intestine has a large surface area and a high number of blood vessels, allowing for efficient absorption of alcohol into the bloodstream. This is why alcohol is quickly distributed throughout the body after consumption. The lining of the mouth and the stomach also play a role in absorption, but the majority of alcohol absorption occurs in the small intestine.

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  • 5. 

     A standard pour of wine (one drink) is equal to:__________

    • A.

      3 fl oz

    • B.

      5 fl oz

    • C.

      8 fl oz

    • D.

      6 fl oz

    Correct Answer
    B. 5 fl oz
    Explanation
    A standard pour of wine (one drink) is typically equal to 5 fluid ounces. This is the generally accepted serving size for a glass of wine in many countries. It is important to note that this standard pour may vary depending on the establishment or individual preferences, but 5 fluid ounces is the most commonly recognized measurement for a standard serving of wine.

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  • 6. 

     Which method will most effectively slow the absorption of alcohol?

    • A.

      Offer deserts

    • B.

      Offer coffee or another non - alcoholic beverage

    • C.

      Offer chicken wings, beef nachos, meatballs

    • D.

      Offer pasta

    Correct Answer
    C. Offer chicken wings, beef nachos, meatballs
    Explanation
    Offering chicken wings, beef nachos, and meatballs can effectively slow the absorption of alcohol because these foods are high in protein and fat content. Protein and fat take longer to digest compared to other food types, which can help slow down the absorption of alcohol into the bloodstream. This can potentially reduce the effects of alcohol and prevent rapid intoxication.

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  • 7. 

    When verifying if an ID is valid, which of the following elements are signs that the ID is counterfeit? (Click all that apply)

    • A.

      Magnetic strip

    • B.

      A hologram with the word 'valid'

    • C.

      Blurry photo

    • D.

      Ghost photo

    Correct Answer(s)
    A. Magnetic strip
    C. Blurry photo
    Explanation
    The presence of a magnetic strip and a blurry photo are signs that the ID is counterfeit. A magnetic strip is commonly found on legitimate IDs for security and data storage purposes. However, counterfeit IDs may also include a magnetic strip to make them appear more authentic. A blurry photo is another indication of a counterfeit ID as it suggests poor quality and lack of attention to detail in the manufacturing process. A legitimate ID would typically have a clear and high-quality photo.

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  • 8. 

     Who will become intoxicated the quickest?

    • A.

      125 lb woman

    • B.

      175 lb man

    • C.

      175 lb woman

    • D.

      250 lb man

    Correct Answer
    A. 125 lb woman
    Explanation
    The 125 lb woman will become intoxicated the quickest because alcohol affects individuals differently based on their body weight. Since she weighs less than the others, the same amount of alcohol will have a greater impact on her. This is because alcohol is distributed throughout the body based on the total amount of water present, and individuals with lower body weight have less water to dilute the alcohol, leading to a higher concentration in their bloodstream.

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  • 9. 

    A customer is born on March 23rd, 1995 and today is March 25th 2016. Can you serve them alcohol?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The legal drinking age in most countries is 18 or 21. Since the customer was born on March 23rd, 1995, they would be at least 21 years old by March 25th, 2016. Therefore, it would be legal to serve them alcohol.

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  • 10. 

     In California, serving alcohol to a pregnant woman is considered illegal.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    There is no specific law in California that makes it illegal to serve alcohol to a pregnant woman. However, it is widely recognized that consuming alcohol during pregnancy can have harmful effects on the developing fetus. Many establishments and individuals may choose not to serve alcohol to pregnant women as a precautionary measure, but it is not illegal.

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  • 11. 

    If a guest makes irrational or argumentative statements and starts buying drinks for strangers, they are exhibiting:

    • A.

      Impaired motor coordination

    • B.

      Slowed reaction time

    • C.

      Relaxed inhibitions

    • D.

      Impaired judgement

    Correct Answer
    D. Impaired judgement
    Explanation
    When a guest makes irrational or argumentative statements and starts buying drinks for strangers, it indicates impaired judgement. Impaired judgement refers to a diminished ability to make rational and logical decisions. In this scenario, the guest's behavior of making irrational statements and buying drinks for strangers demonstrates a lack of sound judgement and decision-making skills.

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  • 12. 

     All of the following are behavioral effects of alcohol except:______

    • A.

      Signs of aggression

    • B.

      Impaired coordination

    • C.

      Reckless behavior

    • D.

      Flushed face

    Correct Answer
    D. Flushed face
    Explanation
    Alcohol consumption can lead to various behavioral effects, such as signs of aggression, impaired coordination, and reckless behavior. However, a flushed face is not considered a behavioral effect of alcohol. Flushed face is a physical symptom that occurs due to alcohol's vasodilatory effects, causing blood vessels to expand and resulting in a red or flushed appearance on the face. While it is a common physiological response to alcohol, it is not directly related to behavior.

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  • 13. 

     When a guest's face becomes red after having a few drinks the cause is?

    • A.

      Loss of body heat

    • B.

      Increased heart rate

    • C.

      Slowed reactions

    • D.

      Impaired motor skills

    Correct Answer
    A. Loss of body heat
    Explanation
    When a person consumes alcohol, it causes the blood vessels in the skin to dilate, leading to an increase in blood flow to the skin. This can result in a flushed or red face. However, this does not mean that the person is actually losing body heat. In fact, alcohol consumption can actually impair the body's ability to regulate temperature, leading to a decrease in body temperature rather than heat loss. Therefore, the explanation provided in the answer is incorrect.

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  • 14. 

     If a guest becomes intoxicated and tries to get in their car to drive, you should?

    • A.

      Grab them

    • B.

      Do nothing

    • C.

      Give them a ride

    • D.

      Warn guest that you will call the police if they drive away.

    Correct Answer
    D. Warn guest that you will call the police if they drive away.
    Explanation
    If a guest becomes intoxicated and tries to get in their car to drive, the appropriate action to take is to warn the guest that you will call the police if they drive away. This is the responsible course of action to prevent the guest from potentially causing harm to themselves or others on the road. By issuing this warning, it emphasizes the seriousness of the situation and may deter the guest from attempting to drive while intoxicated.

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  • 15. 

     A standard pour for beer is equal to:_________

    • A.

      8 fl oz

    • B.

      10 fl oz

    • C.

      12 fl oz

    • D.

      16 fl oz

    Correct Answer
    C. 12 fl oz
    Explanation
    A standard pour for beer is typically equal to 12 fluid ounces. This is a common serving size for a standard beer in many bars and restaurants. It allows for a moderate amount of beer to be consumed without being excessive.

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  • 16. 

     If an intoxicated guest is trying to leave the premises, you should:

    • A.

      Report them to the authorities immediately

    • B.

      Restrain them

    • C.

      Ask them if you can call them a cab

    • D.

      All of the above

    Correct Answer
    C. Ask them if you can call them a cab
    Explanation
    The correct answer is to ask the intoxicated guest if you can call them a cab. This option is the most appropriate and responsible course of action when dealing with an intoxicated guest who is trying to leave the premises. By offering to call them a cab, you are ensuring their safety and the safety of others by preventing them from driving under the influence. It is important to handle such situations calmly and professionally, prioritizing the well-being of the guest and those around them.

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  • 17. 

     The ______ metabolizes most of the alcohol a person consumes.

    • A.

      Kidneys

    • B.

      Small intestine

    • C.

      Liver

    • D.

      Capillaries

    Correct Answer
    C. Liver
    Explanation
    The liver is responsible for metabolizing most of the alcohol a person consumes. When alcohol enters the body, it is broken down by enzymes in the liver into substances that can be eliminated from the body. The liver plays a crucial role in detoxifying alcohol and preventing its harmful effects on the body. It is the primary organ involved in alcohol metabolism and is able to process alcohol at a relatively constant rate. The kidneys, small intestine, and capillaries do not have the same level of involvement in alcohol metabolism as the liver does.

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  • 18. 

    If you become aware of illegal activity in your establishment you should:

    • A.

      Tell a manager

    • B.

      Explain the law to the guest

    • C.

      Not stop serving nor confront the guest

    • D.

      Suggest that the involved guests leave the establishment

    Correct Answer
    A. Tell a manager
    Explanation
    If you become aware of illegal activity in your establishment, it is important to inform a manager. Managers are responsible for handling such situations and taking appropriate actions. They have the authority and knowledge to deal with illegal activities and ensure the safety and compliance of the establishment. It is not the employee's role to confront or explain the law to the guest, as this may escalate the situation. Instead, involving a manager allows for a professional and effective response to the illegal activity.

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  • 19. 

     Which of the following strategies can help you manage intoxicated guests?

    • A.

      Alert other team members

    • B.

      Calling law enforcement

    • C.

      Pretending to forget their drink order

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the above strategies can help you manage intoxicated guests. Alerting other team members is important as it allows everyone to be aware of the situation and work together to handle it. Calling law enforcement may be necessary if the situation escalates or if the guest becomes a danger to themselves or others. Pretending to forget their drink order can be a way to limit their alcohol consumption and prevent further intoxication. By using all of these strategies, you can effectively manage intoxicated guests and ensure the safety and well-being of everyone involved.

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  • 20. 

     An incident report is:__________

    • A.

      A record of any disturbance in the regular operations of establishment

    • B.

      A warning issued by the California Department of Alcoholic Beverage Control

    • C.

      A report of any physical fights that may have taken place at the establishment

    • D.

      None of the above

    Correct Answer
    A. A record of any disturbance in the regular operations of establishment
    Explanation
    An incident report is a record of any disturbance in the regular operations of an establishment. It is used to document any incidents or disruptions that occur, such as accidents, injuries, thefts, or any other incidents that may affect the normal functioning of the establishment. This report is important for maintaining safety, identifying potential risks or issues, and taking appropriate actions to prevent future incidents. It helps in keeping a record of incidents and serves as a reference for investigations or legal purposes if needed.

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  • 21. 

      The only way to become sober is to:

    • A.

      Drink Coffee

    • B.

      Wait for the body to break down the alcohol

    • C.

      Exercise

    • D.

      Take a cold shower

    Correct Answer
    B. Wait for the body to break down the alcohol
    Explanation
    The correct answer is "Wait for the body to break down the alcohol." This is because the body metabolizes alcohol over time, and the liver processes it at a rate of about one standard drink per hour. Therefore, waiting for the body to break down the alcohol is the only way to become sober. Drinking coffee, exercising, or taking a cold shower may temporarily make a person feel more alert, but they do not speed up the body's metabolism of alcohol.

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  • 22. 

     In California it is illegal to drive a motor vehicle with a BAC level of:__________

    • A.

      0.18% or higher

    • B.

      0.008% or higher

    • C.

      0.08% or higher

    • D.

      None of the above

    Correct Answer
    D. None of the above
    Explanation
    The correct answer is "none of the above" because the given options do not include the correct BAC (Blood Alcohol Concentration) level for driving a motor vehicle in California. In California, it is illegal to drive with a BAC level of 0.08% or higher, which is not listed in the options.

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  • 23. 

     A manager should always be informed when a:

    • A.

      Group involves a minor

    • B.

      A party arrives with a designated driver

    • C.

      A guest switches to soda

    • D.

      A guest is being cut off.

    Correct Answer
    D. A guest is being cut off.
    Explanation
    A manager should always be informed when a guest is being cut off because it is a responsible decision that affects the guest's safety and well-being. Cutting off a guest means refusing to serve them any more alcohol due to intoxication or inappropriate behavior. This decision can potentially lead to conflicts or negative reactions from the guest, so it is important for the manager to be aware of the situation and handle it appropriately. Additionally, the manager may need to intervene or provide assistance if the guest becomes agitated or refuses to leave the premises.

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  • 24. 

     Alcohol proof is the measure of:

    • A.

      The strength of the drink

    • B.

      Alcohol content

    • C.

      The purity of the drink

    • D.

      None of the above

    Correct Answer
    B. Alcohol content
    Explanation
    Alcohol proof is a measure of the alcohol content in a drink. It indicates the percentage of alcohol by volume (ABV) in the beverage. The higher the alcohol content, the higher the proof. For example, a drink with 40% ABV would be considered 80 proof. Therefore, the correct answer is "Alcohol content."

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  • 25. 

    In California, IDs issue to minors can be defined by:

    • A.

      Micro print

    • B.

      Vertical layout

    • C.

      Hologram with the word 'minor'

    • D.

      All of the above

    Correct Answer
    B. Vertical layout
    Explanation
    The correct answer is "Vertical layout" because in California, IDs issued to minors are distinguished by having a vertical layout. This means that instead of the traditional horizontal orientation, the ID card for minors is designed to be taller than it is wide. This visual difference helps to easily identify IDs issued to minors and distinguish them from IDs issued to adults.

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  • 26. 

     Alcohol is classified as a :_________

    • A.

      Depressant

    • B.

      Stimulant

    • C.

      Warming agent

    • D.

      Blood sugar stabilizer

    Correct Answer
    A. Depressant
    Explanation
    Alcohol is classified as a depressant because it slows down the central nervous system, resulting in a decrease in brain activity and a relaxation of the body. It inhibits the communication between nerve cells, leading to impaired judgment, coordination, and cognitive function. This classification is based on the physiological effects that alcohol has on the body, including sedation, drowsiness, and a general decrease in physical and mental functioning.

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  • 27. 

     As a server, you are not required to ask for an ID again if the bouncer already checked it prior to allowing entry to the establishment.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    As a server, you may still be required to ask for an ID even if the bouncer has already checked it prior to allowing entry to the establishment. This is because the server is responsible for verifying the age and identity of the person ordering alcohol or entering a restricted area, and cannot solely rely on the bouncer's previous check. It is important for the server to independently confirm the ID to ensure compliance with legal requirements and to prevent any potential issues.

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  • 28. 

     In California, the strict liability dram shop law applies to any person who:______

    • A.

      Serves a complimentary drink to an intoxicated customer

    • B.

      Is caught under the influence

    • C.

      Serves alcohol to a visibly intoxicated minor

    • D.

      None of the above

    Correct Answer
    C. Serves alcohol to a visibly intoxicated minor
    Explanation
    The correct answer is "Serves alcohol to a visibly intoxicated minor." In California, the strict liability dram shop law holds any person responsible for serving alcohol to a visibly intoxicated minor. This means that if someone serves alcohol to a minor who is visibly intoxicated, they can be held liable for any damages or injuries caused by the minor's intoxication. This law is in place to discourage the serving of alcohol to minors and to protect them from the potential harm that can result from their intoxication.

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  • 29. 

     If you fail to exercise reasonable care of an intoxicated person that results in a person being injured it is called:

    • A.

      Negligence

    • B.

      Administrative liability

    • C.

      Civil liability

    • D.

      Compliance

    Correct Answer
    A. Negligence
    Explanation
    Negligence refers to the failure to exercise reasonable care or caution, resulting in harm or injury to another person. In this scenario, if someone fails to exercise reasonable care of an intoxicated person and it leads to another person getting injured, it can be considered negligence. This means that the person responsible for taking care of the intoxicated individual did not fulfill their duty of care, which resulted in harm to someone else. Administrative liability, civil liability, and compliance are not relevant in this context.

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  • 30. 

     If you question someone's ID, what is the best question to validate that the ID is theirs?

    • A.

      How old are you?

    • B.

      Does this ID belong to you?

    • C.

      How do you spell your first name?

    • D.

      What is your address?

    Correct Answer
    D. What is your address?
    Explanation
    The best question to validate someone's ID is "What is your address?" This question is effective because the person should know their own address if the ID belongs to them. It is a specific and personal detail that is not easily guessed or obtained by someone else. Therefore, asking for the address helps to confirm the identity of the person in question.

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  • 31. 

     If the guest doesn't have a photo ID what should you do?

    • A.

      Ask for a club card

    • B.

      Ask to see a birth certificate

    • C.

      Refuse service

    • D.

      Ask to see a credit card with their name on it

    Correct Answer
    C. Refuse service
    Explanation
    If the guest doesn't have a photo ID, the appropriate action would be to refuse service. This is because a photo ID is typically required for identification and verification purposes, especially in situations where the guest's identity needs to be confirmed. Without a photo ID, it may not be possible to ensure the guest's identity and therefore it would be necessary to refuse service to maintain security and compliance with regulations.

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  • 32. 

     When checking IDs, you should: (Select all that apply)

    • A.

      Check for any damage to the ID

    • B.

      Ask the guest to take the ID out of their wallet

    • C.

      Notice if the guest is nervous

    • D.

      Glance at ID

    Correct Answer(s)
    A. Check for any damage to the ID
    B. Ask the guest to take the ID out of their wallet
    C. Notice if the guest is nervous
    Explanation
    When checking IDs, it is important to check for any damage to the ID because a damaged ID may indicate that it has been tampered with or is fake. Asking the guest to take the ID out of their wallet allows for a closer inspection of the ID and reduces the chances of a fake ID being used. Noticing if the guest is nervous can also be an indication of potential fraudulent activity, as someone using a fake ID may exhibit signs of nervousness. Glancing at the ID alone may not provide enough information to determine its authenticity or detect any potential issues.

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  • 33. 

    Which is a good way to control alcohol service?

    • A.

      Not measuring shots

    • B.

      Varying alcohol recipes

    • C.

      Standard glassware, and measured shots

    • D.

      Serving double sized drinks

    Correct Answer
    C. Standard glassware, and measured shots
    Explanation
    Standard glassware and measured shots are a good way to control alcohol service because they ensure consistency in the amount of alcohol being served. By using standard glassware, bartenders can accurately measure and pour the appropriate amount of alcohol for each drink, reducing the risk of over-pouring. Measured shots also help to regulate the alcohol content in each drink, preventing excessive consumption and promoting responsible drinking. This method helps establishments maintain control over alcohol service, ensuring that customers are served drinks with consistent alcohol levels and preventing excessive consumption.

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  • 34. 

     Which of the following contains the most alcohol?

    • A.

      8 oz glass of wine

    • B.

      1 oz 100 proof liquor

    • C.

      32 oz beer

    • D.

      Mixed drink 1/1/4 oz 80 proof

    Correct Answer
    C. 32 oz beer
    Explanation
    The 32 oz beer contains the most alcohol compared to the other options listed. This is because the volume of the beer is significantly larger than the other choices, allowing for a higher amount of alcohol to be present. The wine, 100 proof liquor, and mixed drink all have smaller volumes, resulting in lower alcohol content.

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  • 35. 

    When should you write an incident report?

    • A.

      One day after the incident occurs

    • B.

      At the end of your shift

    • C.

      If a criminal charge is filed

    • D.

      Immediately after the incident

    Correct Answer
    D. Immediately after the incident
    Explanation
    An incident report should be written immediately after the incident occurs to ensure accurate and timely documentation of the event. Writing the report promptly allows for the details of the incident to be fresh in the writer's memory, reducing the chances of important information being forgotten or misrepresented. Additionally, immediate reporting enables swift action to be taken to address any issues or concerns related to the incident, ensuring the safety and well-being of all parties involved.

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  • 36. 

     Call police if:

    • A.

      A guest exhibits threatening or abusive behavior

    • B.

      A guest is shut off

    • C.

      A minor presents a fake ID

    • D.

      A guest is complaining about being shut off

    Correct Answer
    A. A guest exhibits threatening or abusive behavior
    Explanation
    If a guest exhibits threatening or abusive behavior, it is important to call the police. This is necessary to ensure the safety and security of everyone present at the location. Threatening or abusive behavior can escalate quickly and pose a risk to other guests, staff, or property. By involving the police, trained professionals can handle the situation appropriately and potentially prevent any further harm or damage.

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  • 37. 

     Liquor licenses are governed by:

    • A.

      National codes

    • B.

      State and local liquor codes

    • C.

      The national transportation safety board

    • D.

      International codes

    Correct Answer
    B. State and local liquor codes
    Explanation
    Liquor licenses are governed by state and local liquor codes. These codes outline the regulations and requirements for obtaining and maintaining a liquor license within a specific state or local jurisdiction. They cover aspects such as age restrictions, operating hours, zoning laws, and alcohol sales regulations. Unlike national or international codes, state and local liquor codes are specific to the jurisdiction in which they are implemented, ensuring that the licensing process and regulations are tailored to the needs and preferences of the local community.

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  • 38. 

    Three drinks are metabolized in about:

    • A.

      One hour

    • B.

      Two hours

    • C.

      Three hours

    • D.

      Four hours

    Correct Answer
    C. Three hours
    Explanation
    The correct answer is three hours because it takes approximately three hours for the body to metabolize three drinks. Metabolism refers to the process by which the body breaks down and eliminates substances like alcohol. Each drink typically contains a certain amount of alcohol, and it takes the body a certain amount of time to process and eliminate that alcohol. In this case, it takes approximately three hours for the body to metabolize the alcohol from three drinks.

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  • 39. 

     Last call should be scheduled:

    • A.

      At closing time

    • B.

      Several hours before closing time

    • C.

      About an hour before closing time

    • D.

      A few minutes before closing time

    Correct Answer
    C. About an hour before closing time
    Explanation
    Scheduling the last call about an hour before closing time allows enough time for customers to enjoy their drinks and finish up before the establishment closes. It ensures that the staff has enough time to clean up and close the bar or restaurant without rushing or inconveniencing the customers. Additionally, it helps to prevent any potential issues or conflicts that may arise if customers are still present at closing time.

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  • 40. 

    What is the legal age to drink alcohol in California?

    • A.

      16 years old

    • B.

      20 years old

    • C.

      18 years old

    • D.

      21 years old

    Correct Answer
    D. 21 years old
    Explanation
    In California, the legal age to drink alcohol is 21 years old. This is the legal drinking age across the United States as mandated by the National Minimum Drinking Age Act of 1984. This law was enacted to reduce the number of alcohol-related accidents and to promote responsible drinking habits among young adults.

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