Managed PC (Windows 7) Assessment
This is a 20 question assessment that focuses on the most major concepts in the training material.
- 1.
Which of the following is/are key strategic improvements with Managed PC?
- A.
Improve security compliance
- B.
Improve customer experience
- C.
Improve procurement process
- D.
Both a and b
- E.
All of the above
Correct Answer
D. Both a and bExplanation
The key strategic improvements with Managed PC include improving security compliance and customer experience. By implementing Managed PC, organizations can enhance their security measures and ensure compliance with industry regulations. Additionally, Managed PC also focuses on improving the customer experience by providing reliable and efficient IT support, reducing downtime, and enhancing user satisfaction. Therefore, the correct answer is "Both a and b."Rate this question:
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- 2.
Which of the following is not a component of MPCWin7?
- A.
Visio
- B.
Internet Explorer
- C.
Adobe Flash
- D.
MS Forefront
- E.
None of the above
Correct Answer
A. VisioExplanation
Visio is not a component of MPCWin7. MPCWin7 is a software developed by Microsoft for managing and controlling multimedia files on Windows 7. Visio, on the other hand, is a separate software application used for creating diagrams and flowcharts. While Internet Explorer, Adobe Flash, and MS Forefront are all components or software that can be found in MPCWin7, Visio is not included in this package.Rate this question:
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- 3.
What is the path to verify the customer has a PC with the Accenture image?
- A.
Press ctrl+alt+delete and select Open task manager
- B.
Right click Computer>Select Properties
- C.
Go to Control Panel> Select Action Center
- D.
It cannot be verified
- E.
It can only be verified by an Network Administrator
Correct Answer
B. Right click Computer>Select PropertiesExplanation
To verify if the customer has a PC with the Accenture image, one can right-click on "Computer" and select "Properties". This action will open the system properties window, where information about the PC, including the Accenture image, can be found.Rate this question:
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- 4.
What are the two ways a customer may be upgraded to MPCWin7?
- A.
Refresh, Accelerated
- B.
LTS Capture, Upgrade CD
- C.
Walking up to LTS, calling the service desk
- D.
LTS-facilitated upgrade, customer self-upgrade
- E.
Software.Accenture.com
Correct Answer
D. LTS-facilitated upgrade, customer self-upgradeExplanation
The two ways a customer may be upgraded to MPCWin7 are through an LTS-facilitated upgrade or a customer self-upgrade. This means that the customer can either have the upgrade facilitated by LTS or they can perform the upgrade themselves.Rate this question:
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- 5.
Which upgrade process is used by a customer doing a self-upgrade?
- A.
Refresh
- B.
Capture
- C.
Restore
- D.
New
- E.
Archived
Correct Answer
A. RefreshExplanation
A customer doing a self-upgrade would use the "Refresh" process. This process involves updating or renewing the existing system or software without losing any data or settings. It is a common method used for upgrading operating systems, software applications, or firmware. Unlike the "Capture" or "Restore" processes which involve copying or restoring data from backups, the "Refresh" process focuses on updating the existing system to a newer version or release. The options "New" and "Archived" do not accurately describe the upgrade process used by a customer doing a self-upgrade.Rate this question:
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- 6.
Which of the following previously installed items will the customer NOT have after upgrading to Managed PC?
- A.
Office Plug-ins
- B.
IPass
- C.
Installed printers
- D.
All of the above
- E.
B and c
Correct Answer
D. All of the aboveExplanation
After upgrading to Managed PC, the customer will not have any of the previously installed items mentioned in the options. This means that they will not have Office Plug-ins, iPass, or any installed printers. The phrase "All of the above" indicates that all the options mentioned are correct and the customer will lose all of these items after the upgrade.Rate this question:
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- 7.
Which Windows 7 feature allows the user to focus on a single window while simultaneously minimizing all other open windows?
- A.
Shake
- B.
Split
- C.
Compatibility View
- D.
None of the above
- E.
All of the above
Correct Answer
A. ShakeExplanation
The Shake feature in Windows 7 allows the user to focus on a single window by minimizing all other open windows. By clicking and dragging the title bar of the window, the user can shake it, causing all other windows to minimize. This feature is useful for quickly decluttering the desktop and focusing on a specific task or window.Rate this question:
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- 8.
Where is the first place you should direct users who want to learn more about the ‘Cool Features in Windows 7’?
- A.
Www.microsoft .com
- B.
ESupport
- C.
Window Help and Support
- D.
The Managed PC End User Wiki
- E.
Local Support
Correct Answer
D. The Managed PC End User WikiExplanation
The Managed PC End User Wiki is the first place where users should be directed to learn more about the 'Cool Features in Windows 7'. This is because the Managed PC End User Wiki is specifically designed to provide information and resources for end users of Windows 7, making it the most relevant and comprehensive source for learning about the cool features of the operating system.Rate this question:
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- 9.
Which of the following is / are features of Internet Explorer 8?
- A.
Pin
- B.
Accelerators
- C.
Flash
- D.
A and b
- E.
All of the above
Correct Answer
B. AcceleratorsExplanation
Accelerators are features of Internet Explorer 8. Accelerators allow users to perform actions such as mapping an address, searching for a selected word, or emailing content without navigating away from the current page. This feature enhances the browsing experience by providing quick access to commonly used tasks. Therefore, the correct answer is "Accelerators."Rate this question:
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- 10.
Which existing password maintenance website should MPCWIn7 users never use?”
- A.
Directory.accenture.com/changepassword
- B.
Directory.com/changepassword
- C.
Portal.accenture.com
- D.
Myearnings.accenture.com
- E.
Managed PC End User Wiki
Correct Answer
A. Directory.accenture.com/changepasswordExplanation
Users of MPCWIn7 should never use the website directory.accenture.com/changepassword for password maintenance.Rate this question:
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- 11.
Which infrastructure component provides the capability for compliance reporting?
- A.
Direct Access
- B.
Configuration Manager
- C.
UAG
- D.
Active Directory
- E.
Change Manager
Correct Answer
B. Configuration ManagerExplanation
Configuration Manager is the correct answer because it is an infrastructure component that provides the capability for compliance reporting. Compliance reporting is the process of ensuring that an organization's systems and processes adhere to regulatory requirements and industry standards. Configuration Manager allows organizations to track and manage the configuration of their systems, ensuring that they are compliant with the necessary regulations and standards. It provides features such as inventory management, software distribution, and patch management, which are essential for maintaining compliance.Rate this question:
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- 12.
What are the three back-end components that constitute the managed portion of Managed PC?
- A.
Active Directory, UAG/Direct Access, Configuration Manager
- B.
Exchange Server, Active Directory, Configuration Manager
- C.
UAG, Firewall, Active Directory
- D.
Configuration Manager, Group Policy, Exchange Server
- E.
Incident Management, Problem Management, Change Management
Correct Answer
A. Active Directory, UAG/Direct Access, Configuration ManagerExplanation
The correct answer is Active Directory, UAG/Direct Access, Configuration Manager. These three components are part of the managed portion of Managed PC. Active Directory is a directory service that stores information about network resources and enables users to access those resources. UAG/Direct Access provides secure remote access to the network for managed PCs. Configuration Manager is a software management tool that allows administrators to deploy, manage, and monitor software on managed PCs.Rate this question:
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- 13.
Which ID and password are locally cached and used to logon to MPCWin7 machines?
- A.
Windows
- B.
Exchange Server
- C.
Enterprise
- D.
Token PIN
- E.
Office Communicator
Correct Answer
C. EnterpriseExplanation
The locally cached ID and password used to logon to MPCWin7 machines are the Enterprise credentials. This means that users can log in to these machines using their Enterprise ID and password, which are stored locally on the machines for convenience. This allows for a seamless and efficient logon process without the need for constant authentication with a central server.Rate this question:
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- 14.
How should MPCWin7 users change their enterprise password while connected to the Internet?
- A.
At directory.accenture.com/changepassword
- B.
By going to MyAccess and selecting Change Password
- C.
By calling the service desk
- D.
Within windows, pressing Ctrl+Alt+Del and selecting ‘Change a password’
- E.
Launching the VPN
Correct Answer
D. Within windows, pressing Ctrl+Alt+Del and selecting ‘Change a password’Explanation
Users should change their enterprise password while connected to the Internet by pressing Ctrl+Alt+Del within Windows and selecting 'Change a password'.Rate this question:
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- 15.
What type of device drivers are required for the MPCWin7 operating system?
- A.
32-bit
- B.
64-bit
- C.
Any device driver is compatible with Managed PC
- D.
Both a and b
- E.
None
Correct Answer
B. 64-bitExplanation
64-bit device drivers are required for the MPCWin7 operating system. This is because the operating system itself is a 64-bit system, meaning it is designed to work with 64-bit hardware and software. Therefore, any device drivers used with this operating system must also be 64-bit in order to be compatible and function properly.Rate this question:
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- 16.
Which application, introduced with MPCWin7, is used to encrypt external storage devices?
- A.
BitLocker to Go
- B.
WinZip
- C.
Forefront
- D.
IPass
- E.
Firezone
Correct Answer
A. BitLocker to GoExplanation
BitLocker to Go is the correct answer because it is an application introduced with MPCWin7 that is specifically designed to encrypt external storage devices. It provides enhanced security by encrypting the data stored on these devices, ensuring that unauthorized individuals cannot access the information. This feature is particularly useful for protecting sensitive data when using external hard drives, USB flash drives, or other portable storage devices.Rate this question:
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- 17.
What two things can users do with Forefront that would cause them to be out of compliance?
- A.
Change scan schedule or Disable Forefront
- B.
Uninstall Forefront and Download Updates
- C.
Disable or Uninstall Forefront
- D.
Disable Forefront or launch a manual scan
- E.
None of the above
Correct Answer
C. Disable or Uninstall ForefrontExplanation
Users can be out of compliance with Forefront if they disable or uninstall the software.Rate this question:
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- 18.
What changes have been made to the workstation support model to accommodate Managed PC?
- A.
Tier 1 does only log and refer for Managed PC calls
- B.
GDN customers are in scope for Managed PC
- C.
Managed PC users must walk up to LTS
- D.
No changes have been made
- E.
Managed PC users can do everything on their own
Correct Answer
D. No changes have been madeExplanation
The explanation for the given correct answer is that no changes have been made to the workstation support model to accommodate Managed PC. This means that the support model remains the same and there are no specific adjustments or modifications made to cater to Managed PC users.Rate this question:
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- 19.
What is the AIDU path to access process maps specific to MPCWin7?
- A.
Applications J – Q > Managed PC Windows 7
- B.
There is no special path for Managed PC
- C.
Applications W > Windows 7
- D.
There is a Managed PC section added to each application
- E.
None of the above
Correct Answer
A. Applications J – Q > Managed PC Windows 7Explanation
The correct answer is "Applications J – Q > Managed PC Windows 7". This answer suggests that to access process maps specific to MPCWin7, one should navigate through the Applications J – Q section and then select the Managed PC Windows 7 option. This indicates that the process maps for MPCWin7 can be found within this specific section of applications.Rate this question:
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- 20.
When does (did) the global deployment of Managed PC begin?
- A.
July 2010
- B.
January 2011
- C.
September 2010
- D.
October 2010
- E.
December 2012
Correct Answer
C. September 2010Explanation
The global deployment of Managed PC began in September 2010.Rate this question:
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