This is a 20 question assessment that focuses on the most major concepts in the training material.
Visio
Internet Explorer
Adobe Flash
MS Forefront
None of the above
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Press ctrl+alt+delete and select Open task manager
Right click Computer>Select Properties
Go to Control Panel> Select Action Center
It cannot be verified
It can only be verified by an Network Administrator
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Refresh, Accelerated
LTS Capture, Upgrade CD
Walking up to LTS, calling the service desk
LTS-facilitated upgrade, customer self-upgrade
Software.Accenture.com
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Refresh
Capture
Restore
New
Archived
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Office Plug-ins
IPass
Installed printers
All of the above
B and c
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Shake
Split
Compatibility View
None of the above
All of the above
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Www.microsoft .com
ESupport
Window Help and Support
The Managed PC End User Wiki
Local Support
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Pin
Accelerators
Flash
A and b
All of the above
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Directory.accenture.com/changepassword
Directory.com/changepassword
Portal.accenture.com
Myearnings.accenture.com
Managed PC End User Wiki
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Direct Access
Configuration Manager
UAG
Active Directory
Change Manager
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Active Directory, UAG/Direct Access, Configuration Manager
Exchange Server, Active Directory, Configuration Manager
UAG, Firewall, Active Directory
Configuration Manager, Group Policy, Exchange Server
Incident Management, Problem Management, Change Management
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Windows
Exchange Server
Enterprise
Token PIN
Office Communicator
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At directory.accenture.com/changepassword
By going to MyAccess and selecting Change Password
By calling the service desk
Within windows, pressing Ctrl+Alt+Del and selecting ‘Change a password’
Launching the VPN
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32-bit
64-bit
Any device driver is compatible with Managed PC
Both a and b
None
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BitLocker to Go
WinZip
Forefront
IPass
Firezone
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Change scan schedule or Disable Forefront
Uninstall Forefront and Download Updates
Disable or Uninstall Forefront
Disable Forefront or launch a manual scan
None of the above
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Tier 1 does only log and refer for Managed PC calls
GDN customers are in scope for Managed PC
Managed PC users must walk up to LTS
No changes have been made
Managed PC users can do everything on their own
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Applications J – Q > Managed PC Windows 7
There is no special path for Managed PC
Applications W > Windows 7
There is a Managed PC section added to each application
None of the above
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July 2010
January 2011
September 2010
October 2010
December 2012
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