Lean Six Sigma Black Belt Certification - Mock Test

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Lean Six Sigma Black Belt Certification - Mock Test - Quiz

This is a Mock Test administered by eXample Consulting Group for "Lean Six Sigma Black Belt Certification" level.
This test should be taken by students or participants that have completed a formal Lean Six Sigma Black Belt Level curriculum training.
eXample Consulting Group is the leader in Six Sigma and Lean Excellence consulting, advisory, training and certification programs.


Questions and Answers
  • 1. 

    Six Sigma helps to improve:

    • A.

      Speed and Product Tolerance

    • B.

      Business growth and risks

    • C.

      Customer Satisfaction and Profits

    • D.

      Reputation and reach

    Correct Answer
    C. Customer Satisfaction and Profits
    Explanation
    Six Sigma is a methodology that focuses on reducing defects and variations in processes, ultimately leading to improved customer satisfaction and increased profits. By implementing Six Sigma principles and tools, organizations can identify and eliminate sources of customer dissatisfaction, resulting in improved product quality, on-time delivery, and overall customer experience. This, in turn, leads to higher customer satisfaction levels and increased customer loyalty, which ultimately translates into higher profits for the business. Therefore, the correct answer is Customer Satisfaction and Profits.

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  • 2. 

    Small/Mid sized Six Sigma projects are executed by professionals titled as:

    • A.

      Champion

    • B.

      Green Belt

    • C.

      Black Belt

    • D.

      Site Champion

    Correct Answer
    B. Green Belt
    Explanation
    Green Belt professionals are responsible for executing small to mid-sized Six Sigma projects. They have a good understanding of the Six Sigma methodology and tools, and they work under the guidance of Black Belt professionals. Green Belts are typically subject matter experts in their respective areas and play a crucial role in implementing process improvements within their organizations. They are trained in the DMAIC (Define, Measure, Analyze, Improve, Control) methodology and use statistical analysis to identify and solve problems. Green Belts are an important part of the Six Sigma team and contribute to the overall success of the project.

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  • 3. 

    3 Sigma standard implies a defect level of:

    • A.

      60,000 ppm

    • B.

      66,000 ppm

    • C.

      68,807 ppm

    • D.

      69,000 ppm

    Correct Answer
    C. 68,807 ppm
    Explanation
    The defect level associated with 3 sigma standard is approximately 66,807 ppm (parts per million). This is calculated as 3 standard deviations from the mean in a normal distribution, which covers about 99.73% of the data, leaving approximately 0.27% or 2,700 parts per million as defects. Therefore, the closest option is 68,807 ppm.

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  • 4. 

    Which of thest is a cross functional business process?

    • A.

      Quality testing

    • B.

      Cheque Issuing

    • C.

      New Product Development

    • D.

      Employee Induction

    Correct Answer
    C. New Product Development
    Explanation
    New Product Development is a cross-functional business process because it involves multiple departments and functions working together to develop and launch a new product. This process typically includes activities such as market research, product design, prototyping, testing, marketing, and sales. It requires collaboration and coordination between departments like research and development, marketing, manufacturing, and finance.

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  • 5. 

    Which of the following helps to convey where the data is centered?

    • A.

      Mean

    • B.

      Median

    • C.

      A and B above

    • D.

      Range

    Correct Answer
    C. A and B above
    Explanation
    The mean and median both help to convey where the data is centered. The mean is the average of all the data points and is influenced by extreme values, while the median is the middle value of the data set and is not affected by extreme values. Therefore, both measures provide information about the central tendency of the data.

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  • 6. 

    If you got a longer working time between re-charges than expected from your mobile phone battery, which category of need does it well meet? (as per Kano Model)

    • A.

      Cost saving feature

    • B.

      Basic feature

    • C.

      Performance feature

    • D.

      Excitement feature

    Correct Answer
    C. Performance feature
    Explanation
    If you get a longer working time between re-charges than expected from your mobile phone battery, it would fall under the category of a performance feature according to the Kano Model. This is because the longer battery life exceeds the customer's expectations and enhances the overall performance of the phone.

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  • 7. 

    Which of the following are examples of Internal Failure costs?

    • A.

      Defects and rework

    • B.

      Inspection and audits

    • C.

      Warranty and returns

    • D.

      Purchasing and accounting

    Correct Answer
    A. Defects and rework
    Explanation
    Internal Failure costs refer to the costs incurred within an organization due to defects and errors in its processes and products. These costs include the expenses associated with identifying and rectifying defects, reworking faulty products, and addressing customer complaints. Therefore, defects and rework are examples of Internal Failure costs. Inspection and audits, warranty and returns, and purchasing and accounting are not examples of Internal Failure costs as they are related to other types of costs such as Appraisal costs, External Failure costs, and Prevention costs respectively.

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  • 8. 

    The Six Sigma framework for driving speed (or agility) of business is called:

    • A.

      DMADV or DFSS

    • B.

      Lean

    • C.

      Balanced Scorecard

    • D.

      DMAIC

    Correct Answer
    B. Lean
    Explanation
    Lean is the correct answer because it is a framework within the Six Sigma methodology that focuses on eliminating waste and improving efficiency in business processes. It aims to increase speed and agility by streamlining operations and reducing non-value-added activities. Lean principles include continuous improvement, just-in-time production, and reducing defects and errors. By implementing Lean practices, organizations can optimize their processes and deliver products or services faster, resulting in improved customer satisfaction and competitive advantage.

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  • Current Version
  • Mar 13, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 05, 2009
    Quiz Created by
    Examplecg
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