IWM CSC June Quiz

1. Where can advisors access the Online Transactions Portal? (1 mark)

Repsource

SMART

Client Manager

FundServ

Advisors can access the Online Transactions Portal through Repsource.

Explanation

Advisors can access the Online Transactions Portal through Repsource.

2. An online trade can be cancelled by the user after 4:00 p.m.. True or False? Type your answer below. (1 mark)

The statement "An online trade can be cancelled by the user after 4:00 p.m." is false. This implies that a user can cancel an online trade after 4:00 p.m., which is not true. The cancellation window for an online trade typically ends before 4:00 p.m. Therefore, the correct answer is false.

Explanation

The statement "An online trade can be cancelled by the user after 4:00 p.m." is false. This implies that a user can cancel an online trade after 4:00 p.m., which is not true. The cancellation window for an online trade typically ends before 4:00 p.m. Therefore, the correct answer is false.

Submit

3. When is it acceptable for a user to add deposits using the Portal? (1 mark)

Internal Transfers without cheques in hand

Cheque is in users hand for deposit

Client is on their way to the office with the cheque

Transfer company is sending the cheque using overnight courier

It is acceptable for a user to add deposits using the Portal when the cheque is in the user's hand for deposit. This means that the user physically has the cheque and can input the necessary information into the Portal for deposit processing.

Explanation

It is acceptable for a user to add deposits using the Portal when the cheque is in the user's hand for deposit. This means that the user physically has the cheque and can input the necessary information into the Portal for deposit processing.

4. MGA and National Account Advisors are able to submit their transactions directly to Manulife Head Office using Online Transactions. True or False? Type your answer below. (1 mark)

MGA and National Account Advisors are not able to submit their transactions directly to Manulife Head Office using Online Transactions.

Explanation

MGA and National Account Advisors are not able to submit their transactions directly to Manulife Head Office using Online Transactions.

Submit

5. If an advisor cannot see their client's information on inSight, it might be related to their Repsource Profile. True or False? Type your answer below. (1 mark)

If an advisor cannot see their client's information on inSight, it might be related to their Repsource Profile. This means that the statement "If an advisor cannot see their client's information on inSight, it might be related to their Repsource Profile" is true. The Repsource Profile could potentially have settings or permissions that restrict the advisor's access to certain client information on inSight.

Explanation

If an advisor cannot see their client's information on inSight, it might be related to their Repsource Profile. This means that the statement "If an advisor cannot see their client's information on inSight, it might be related to their Repsource Profile" is true. The Repsource Profile could potentially have settings or permissions that restrict the advisor's access to certain client information on inSight.

Submit

6. A user can process a $49,000 withdrawal on a Jointly owned plan using Online Transactions (STP). True or False? Type your answer below. (1 mark)

A user cannot process a $49,000 withdrawal on a Jointly owned plan using Online Transactions (STP).

Explanation

A user cannot process a $49,000 withdrawal on a Jointly owned plan using Online Transactions (STP).

Submit

7. A user will be able to see trades processed using online transactions the next day on inSight? True or False? Type your answer below. (1 mark)

The statement is true. A user will be able to see trades processed using online transactions the next day on inSight. This implies that inSight provides real-time updates and displays the trades that have been successfully processed through online transactions within a day.

Explanation

The statement is true. A user will be able to see trades processed using online transactions the next day on inSight. This implies that inSight provides real-time updates and displays the trades that have been successfully processed through online transactions within a day.

Submit

8. What type of CSD is created on AWD for every online transaction submitted? (1 mark)

ADJ

ACCTG

WORK

APPHISTORY

The correct answer is WORK because in the question it is mentioned that a CSD (Customer Service Document) is created on AWD (Automated Work Distributor) for every online transaction submitted. Therefore, the CSD created for every online transaction is called WORK.

Explanation

The correct answer is WORK because in the question it is mentioned that a CSD (Customer Service Document) is created on AWD (Automated Work Distributor) for every online transaction submitted. Therefore, the CSD created for every online transaction is called WORK.

9. On which screen does the SEND button appear in the portal? (1 mark)

Documents Required

Investments

Contract Summary

Monthly Deposits

The SEND button appears on the Contract Summary screen in the portal.

Explanation

The SEND button appears on the Contract Summary screen in the portal.

10. What is the sub-category on the logger to be used for Escalated Online Transaction Support Calls? (1 mark)

InSight

Online Transactions

System

Escalated Online Transactions

The sub-category on the logger to be used for Escalated Online Transaction Support Calls is "Online Transactions". This category is specifically designated for handling support calls related to online transactions that require escalation.

Explanation

The sub-category on the logger to be used for Escalated Online Transaction Support Calls is "Online Transactions". This category is specifically designated for handling support calls related to online transactions that require escalation.

Iwm CSC June Quiz