Incident Management Check-up

15 Questions | Total Attempts: 1738

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Incident Report Quizzes & Trivia

This is a short check-up quiz on your knowledge about out Incident Management Process (and some procedures). These are just super easy questions. You have 30 minutes to answer 15 questions. Passing grade is 85%. If you get a passing grade, I'll give you 1-piece Hello Vanilla Chocolate plus a 2-piece Dewberry Blueberry pack. (",)Remember, what's important here is not the prize but your knowledge in answering the questions. Go, go, go!


Questions and Answers
  • 1. 
    What is Incident Management and how does it apply to our team?
  • 2. 
    Incident Management is responsible for _______________, _______________, ______________, ______________ and ________________ incidents.
    • A. 

      Identifying, notifying, classifying, mitigating, resolving

    • B. 

      Detecting, recording, mitigating, classifying, investigating

    • C. 

      Detecting, recording, classifying, investigating, resolving

    • D. 

      Identifying, notifying, preventing, investigating, resolving

    • E. 

      None of the above

  • 3. 
    How many process steps does Incident Management have?
    • A. 

      8

    • B. 

      7

    • C. 

      6

    • D. 

      5

    • E. 

      None of the above

  • 4. 
    How is our team referred to in the 6 roles of Incident Management?
    • A. 

      First Level Support

    • B. 

      Case Administrator

    • C. 

      Incident Manager

    • D. 

      Support Specialist

    • E. 

      None of the above

  • 5. 
    What other processes can Incident Management be an input to?
    • A. 

      Problem Management and Change Management

    • B. 

      Problem Management and Release Management

    • C. 

      Change Management and Release Management

    • D. 

      Problem Management and Configuration Management

    • E. 

      None of the above

  • 6. 
    Our team uses two tools to record, update, and access Incidents. Give one.
  • 7. 
    True or False: All attempts of resolving an Incident must be reflected in the Incident Record?
    • A. 

      True

    • B. 

      False

  • 8. 
    In which process step does Engaging the Incident Manager for Major Incident Handling fall?
  • 9. 
    True or False: When we request for Authorized End Users to do certain workarounds, it falls under the Investigation and Diagnosis process step.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is the last process step in Incident Management?
  • 11. 
    Who is/are in charge of updating the Incident Record?
    • A. 

      Authorized End User

    • B. 

      First Level Support

    • C. 

      Support Specialist

    • D. 

      Incident Manager

    • E. 

      None of the above

  • 12. 
    Yes or No: Do we consider ESL as an important tool for Incident Management?
    • A. 

      Yes

    • B. 

      No

  • 13. 
    Yes or No: When setting an Incident Ticket to Waiting for Other Party, does the TTO SLO stop?
    • A. 

      Yes

    • B. 

      No

  • 14. 
    When an Incident is tagged as P1 or P2, our team must inform and work closely with who?
  • 15. 
    Identify 1 out of the 4 in-scope Incident Management process steps to our team.
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