Hsi Tech Quiz 1

The function of mail servers is similar to that of an electronic post office. They handle the sending and receiving of email messages, just like a post office handles the sending and receiving of physical mail. Mail servers are responsible for storing and delivering emails to the intended recipients, ensuring that messages are properly routed and delivered to the correct mailboxes. They also handle tasks such as spam filtering, virus scanning, and managing user accounts and mailboxes.

The given statement is true because as a Cogeco Internet Technical Support agent, one of the tasks is to assist customers in setting up their email in Outlook Express. This implies that the agent has the necessary knowledge and expertise to guide customers through the process successfully. Therefore, the correct answer is true.

The DHCP server is responsible for assigning a unique IP address to each computer connected to the Cogeco network. This allows the computers to communicate with other devices on the network and access the internet. Without DHCP, network administrators would have to manually assign IP addresses to each computer, which would be time-consuming and prone to errors. The DHCP server automates this process, ensuring that each computer has a unique IP address and simplifying network management.

The DNS server operates like a phone book by mapping domain names (such as www.yahoo.ca) to their corresponding IP addresses. When a user types a domain name into their browser, the DNS server is responsible for looking up the IP address associated with that domain name and connecting the user to the correct website.

As a Cogeco Internet Technical Support agent, the agent is not able to assist a customer with setting up their Cogeco email address on their new iPhone.

Based on the information provided, the most likely scenario is that the EMTA is unable to sync to the network. This is indicated by the fact that there are 3 lights on the EMTA, which suggests that it is receiving power but not able to establish a connection. The suggested solution is to have the customer check connections and perform a pin reset of the EMTA, as these steps can help troubleshoot and resolve the syncing issue.

The most likely cause for the customer not being able to get online is that they may have accidentally hit the 'modem lock' button on the front of the modem. By lightly tapping the on/off button on the front of the modem, it can potentially resolve the issue and allow the customer to regain internet access.

The most likely cause for the elderly gentleman's inability to get online is that the EMTA is running off of battery. This is indicated by the presence of two lights on the EMTA. To resolve the issue, the customer should try plugging the EMTA into another power outlet.

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As a Cogeco Internet Technical Support agent, it is not within their scope of responsibility to walk a customer through the setup of their wireless router. Their role is to provide technical support and assistance for any issues or problems related to the internet service provided by Cogeco. The setup of a wireless router is typically the responsibility of the customer or an IT professional.

The most likely scenario is that the ethernet cable may not be plugged in. This is because if the cable is not connected properly, the modem will not be able to establish a connection to the network, resulting in the lights showing on the modem.

These items are required for validation because they provide necessary information to verify the identity and contact details of the account holder. The name on the account helps in confirming the ownership of the account, while the full address including street type and city is important for verifying the residential address. The phone number is needed for communication purposes and to ensure that the account holder can be reached.