Fsi: Managing CACS, Disbursing Orders, And Case Files- Assessment A

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| By Atrobinso
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Atrobinso
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INSTRUCTIONS: The questions on this assessment are multiple choice. Read each question slowly and carefully. Choose the best answer. YOU MUST SCORE AT LEAST 80 PERCENT (20 CORRECT ANSWERS) TO RECEIVE A CERTIFICATE.


Questions and Answers
  • 1. 

    Which of the following is not a primary responsibility of the FSI Service Associate?

    • A.

      Distribute and account for the usage of Disbursing Orders and Client Assistance Cards

    • B.

      Maintain confidential client case files

    • C.

      Process, gather and consolidate statistical information for Red Cross leadership

    • D.

      Process staff expense reports and travel vouchers

    Correct Answer
    D. Process staff expense reports and travel vouchers
    Explanation
    The primary responsibility of the FSI Service Associate is to distribute and account for the usage of Disbursing Orders and Client Assistance Cards, maintain confidential client case files, and process, gather, and consolidate statistical information for Red Cross leadership. However, processing staff expense reports and travel vouchers is not listed as a primary responsibility of the FSI Service Associate.

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  • 2. 

    You have a question concerning a Disbursing Order.  Your Supervisor is not available to help you. Your best resource for technical guidance would be a(n)—

    • A.

      Client Casework Supervisor

    • B.

      FSI Manager

    • C.

      IP Chief.

    • D.

      Chapter DRO Director.

    Correct Answer
    B. FSI Manager
    Explanation
    In the given scenario, when you have a question about a Disbursing Order and your Supervisor is not available, the best resource for technical guidance would be a FSI Manager. The FSI Manager is responsible for overseeing the financial operations and transactions within an organization, including disbursing orders. They have the knowledge and expertise in this area, making them the ideal person to provide guidance and assistance in resolving any queries or issues related to disbursing orders.

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  • 3. 

    In the DSHR system, a specific job that is performed within an activity is called a—

    • A.

      Criteria.

    • B.

      Task.

    • C.

      Job description

    • D.

      Competency.

    Correct Answer
    B. Task.
    Explanation
    In the DSHR system, a specific job that is performed within an activity is called a task. A task refers to a specific activity or assignment that needs to be completed as part of a larger job or project. It is a discrete unit of work that contributes to the overall goal or objective. In the context of the DSHR system, tasks are likely to be defined and assigned to individuals or teams to ensure efficient and effective execution of activities.

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  • 4. 

    Which form would you use to record the transfer of Disbursing Orders from FSI to the caseworker?

    • A.

      Daily Record of Disbursing Orders Issued (Form 2034)

    • B.

      Identification Log

    • C.

      Disbursing Order Charge-Out Record (Form 5740)

    • D.

      Disaster Operations Control (Form 5266)

    Correct Answer
    C. Disbursing Order Charge-Out Record (Form 5740)
    Explanation
    The correct answer is Disbursing Order Charge-Out Record (Form 5740). This form would be used to record the transfer of Disbursing Orders from FSI to the caseworker. It is specifically designed for keeping track of the charge-out and return of Disbursing Orders, ensuring accountability and proper record-keeping. The other options, such as the Daily Record of Disbursing Orders Issued (Form 2034), Identification Log, and Disaster Operations Control (Form 5266), are not specifically designed for this purpose.

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  • 5. 

    Which one of the following tasks is not performed by FSI workers during the Disbursing Order process?

    • A.

      Assigning Disbursing Orders to caseworkers

    • B.

      Returning unused Disbursing Orders to inventory.

    • C.

      Recording basic caseworker information onto the Identification Log.

    • D.

      Issuing Disbursing Orders to clients

    Correct Answer
    D. Issuing Disbursing Orders to clients
    Explanation
    FSI workers perform various tasks during the Disbursing Order process, including assigning Disbursing Orders to caseworkers, returning unused Disbursing Orders to inventory, and recording basic caseworker information onto the Identification Log. However, they do not issue Disbursing Orders to clients. This task is typically performed by caseworkers or other authorized personnel who directly interact with the clients.

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  • 6. 

    When different expense classifications appear on the same Disbursing Order—

    • A.

      Record the entire amount of the Disbursing Order under the expense class with the largest dollar amount on Daily Record of Disbursing Orders Issued (Form 2034).

    • B.

      Notify your supervisor so that he or she can locate the caseworker who made the error.

    • C.

      Notify the caseworker’s supervisor and inform him or her about the mistake.

    • D.

      Record each expense class on separate Daily Record of Disbursing Orders Issued (Form 2034).

    Correct Answer
    A. Record the entire amount of the Disbursing Order under the expense class with the largest dollar amount on Daily Record of Disbursing Orders Issued (Form 2034).
    Explanation
    When different expense classifications appear on the same Disbursing Order, it is recommended to record the entire amount of the Disbursing Order under the expense class with the largest dollar amount on the Daily Record of Disbursing Orders Issued (Form 2034). This ensures that the highest expense is properly accounted for and recorded.

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  • 7. 

    You must complete a separate Daily Record of Disbursing Orders Issued (Form 2034) for—

    • A.

      Each expense classification.

    • B.

      Each county affected by the disaster.

    • C.

      Each break in the numerical sequence of Disbursing Order numbers.

    • D.

      Each set of Disbursing Orders assigned to a caseworker.

    Correct Answer
    B. Each county affected by the disaster.
    Explanation
    The correct answer is "Each county affected by the disaster." This is because the Daily Record of Disbursing Orders Issued (Form 2034) needs to be completed separately for each county that has been impacted by the disaster. This is important for tracking and documenting the disbursing orders specific to each county and ensuring accurate record-keeping.

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  • 8. 

    Select the statement below that most accurately describes the Client Assistance Card.

    • A.

      The Client Assistance Card is similar to a credit card and is another way of providing financial assistance to clients.

    • B.

      The Client Assistance Card is similar to a debit or gift card and replaces the Disbursing Order.

    • C.

      The Client Assistance Card is similar to a debit or gift card and can be issued alone or in combination with a Disbursing Order.

    • D.

      The Client Assistance Card is a stored value card that can be used with most merchants where Visa® is accepted.

    Correct Answer
    C. The Client Assistance Card is similar to a debit or gift card and can be issued alone or in combination with a Disbursing Order.
    Explanation
    The correct answer describes the Client Assistance Card as being similar to a debit or gift card. It also states that the card can be issued alone or in combination with a Disbursing Order. This suggests that the Client Assistance Card can be used as a form of financial assistance for clients, similar to a credit card, but with the added flexibility of being able to be issued in combination with a Disbursing Order.

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  • 9. 

    When you issue Client Assistance Cards to a caseworker, what should the caseworker do first?

    • A.

      Verify that all cash-enabled cards have PIN numbers.

    • B.

      Verify that the numbers listed on the Charge-Out Record (Form 1032) match the envelope numbers.

    • C.

      Sign the CAC Authorization Form (Form 1030).

    • D.

      Sign the Charge-Out Record (Form 1032).

    Correct Answer
    B. Verify that the numbers listed on the Charge-Out Record (Form 1032) match the envelope numbers.
    Explanation
    The caseworker should first verify that the numbers listed on the Charge-Out Record (Form 1032) match the envelope numbers. This ensures that the correct cards are being issued to the clients and helps in maintaining accurate records.

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  • 10. 

    What number goes in the “Identification of worker receiving cards” field on the Charge-Out Record?

    • A.

      The number assigned to the caseworker from the left-side column on the Identification Log

    • B.

      The caseworker’s driver’s license number

    • C.

      The caseworker’s Red Cross ID number

    • D.

      The caseworker’s Disaster Services Human Resources number recorded on the Identification Log

    Correct Answer
    A. The number assigned to the caseworker from the left-side column on the Identification Log
    Explanation
    The correct answer is the number assigned to the caseworker from the left-side column on the Identification Log. This is because the "Identification of worker receiving cards" field on the Charge-Out Record requires the number assigned to the caseworker, which can be found on the left-side column of the Identification Log.

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  • 11. 

    At the end of his shift, a caseworker gives you five unused Client Assistance Cards and the original copy of the Charge-out Record. He says he will be returning the next day. What do you do next?

    • A.

      Check the caseworker’s identification to ensure the same person is in possession of the cards and documentation

    • B.

      Have the caseworker sign the Charge-Out Record

    • C.

      Verify that every Client Assistance Card on the Charge-Out Record is properly recorded

    • D.

      Place the caseworkers’ unused cards, materials and envelope into a secure storage place to reissue to the same caseworker the next day.

    Correct Answer
    D. Place the caseworkers’ unused cards, materials and envelope into a secure storage place to reissue to the same caseworker the next day.
    Explanation
    After the caseworker gives you the unused Client Assistance Cards and the original copy of the Charge-out Record, the next step is to securely store the caseworker's unused cards, materials, and envelope. This is done to ensure that they can be reissued to the same caseworker the next day. By doing this, the organization can maintain a proper record and ensure that the caseworker has access to the necessary resources when they return for their shift.

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  • 12. 

    A caseworker returns four unused Disbursing Orders and an original copy of the Charge-Out Record. While comparing the number of unused Disbursing Orders against the information on the Charge-Out Record, you discover that one Disbursing Order is missing. What do you do next?

    • A.

      Record on the Charge-Out Record that one Disbursing Order is missing.

    • B.

      Ask the caseworker to check her paperwork to determine if a Disbursing Order has been issued but not recorded on the Charge-Out Record.

    • C.

      Notify the caseworker’s supervisor so that he or she can take steps to remediate the caseworker.

    • D.

      Notify FSI at DRO headquarters so they can stop payment on the missing Disbursing Order.

    Correct Answer
    B. Ask the caseworker to check her paperwork to determine if a Disbursing Order has been issued but not recorded on the Charge-Out Record.
    Explanation
    If one Disbursing Order is missing, the next step would be to ask the caseworker to check her paperwork to determine if a Disbursing Order has been issued but not recorded on the Charge-Out Record. This is the most logical and practical course of action to take in order to locate the missing Disbursing Order. Notifying the caseworker's supervisor or FSI at DRO headquarters may be necessary depending on the outcome of the caseworker's investigation, but it is not the immediate next step.

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  • 13. 

    When reassigning Client Assistance Cards to another caseworker, you should—

    • A.

      Reassign CACs with the highest card numbers first.

    • B.

      Reassign CACs with the highest envelope numbers first.

    • C.

      Reassign CACs with the lowest card numbers first.

    • D.

      Reassign CACs with the lowest envelope numbers first.

    Correct Answer
    D. Reassign CACs with the lowest envelope numbers first.
    Explanation
    When reassigning Client Assistance Cards (CACs) to another caseworker, it is recommended to reassign CACs with the lowest envelope numbers first. This approach ensures that the caseworker receives the CACs in a sequential order, allowing for easier organization and tracking of the cards. By starting with the lowest envelope numbers, it also ensures that any urgent or time-sensitive cases are addressed promptly.

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  • 14. 

    When packaging the Daily Record of Disbursing Orders Issued (Form 2034) and Disbursing Orders for transmittal, the first step you should take is to—

    • A.

      Remove the yellow copy of the Daily Record of Disbursing Orders Issued (Form 2034).

    • B.

      Complete the bottom portion of the yellow copy of the Daily Record of Disbursing Orders Issued (Form 2034).

    • C.

      Attach the white, pink and green copies of the Daily Record of Disbursing Orders Issued (Form 2034) to the yellow copies of the Disbursing Orders.

    • D.

      Send the package to FSI at DRO headquarters.

    Correct Answer
    A. Remove the yellow copy of the Daily Record of Disbursing Orders Issued (Form 2034).
    Explanation
    The correct answer is to remove the yellow copy of the Daily Record of Disbursing Orders Issued (Form 2034). This is the first step because it is necessary to separate the yellow copy from the other copies before completing any further actions. By removing the yellow copy, it allows for the completion of the bottom portion and the attachment of the other copies to the Disbursing Orders. Once this step is completed, the package can then be sent to FSI at DRO headquarters.

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  • 15. 

    A caseworker returns a voided CAC card to you. The first step you should take is to—

    • A.

      Write the word “VOID” on the Charge-Out Record in the area designated for the case name and number.

    • B.

      Remove the original Charge-Out Record from the caseworker envelope

    • C.

      Ensure that the voided CAC card number is reflected in the CAC Tracking Spreadsheet.

    • D.

      Place the CAC card in the designated location for further processing.

    Correct Answer
    B. Remove the original Charge-Out Record from the caseworker envelope
    Explanation
    The correct answer is to remove the original Charge-Out Record from the caseworker envelope. This is the first step that should be taken when a voided CAC card is returned.

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  • 16. 

    Where does the information for completing the Daily Record of Value of Client Assistance Cards Issued (Form 1031) come from?

    • A.

      Part of the information comes from the CAC Charge-Out Record; part of it comes from the CAC Authorization.

    • B.

      All of the information comes from the CAC Charge-Out Record.

    • C.

      Part of the information comes from the Register of Purchases envelope; part of it comes from the CAC Authorizations.

    • D.

      All of the information comes from the CAC Authorizations.

    Correct Answer
    D. All of the information comes from the CAC Authorizations.
    Explanation
    The correct answer is "All of the information comes from the CAC Authorizations." This means that the information needed to complete the Daily Record of Value of Client Assistance Cards Issued (Form 1031) is sourced entirely from the CAC Authorizations. No information is obtained from any other source such as the CAC Charge-Out Record or the Register of Purchases envelope.

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  • 17. 

     In order to complete the Daily Record of Value of Client Assistance Cards Issued (Form 1031) you must:

    • A.

      Sort CAC Charge-Out Records by CAC numbers

    • B.

      Sort CAC Charge-Out Records by envelope numbers and CAC Authorizations by county

    • C.

      Sort CAC Authorizations by county

    • D.

      Sort Register of Purchases envelopes by amounts and CAC Authorizations by county

    Correct Answer
    C. Sort CAC Authorizations by county
    Explanation
    To complete the Daily Record of Value of Client Assistance Cards Issued (Form 1031), it is necessary to sort the CAC Authorizations by county. This step is important in order to organize and group the CAC Authorizations based on their respective counties. By sorting them in this manner, it becomes easier to calculate and record the total value of client assistance cards issued for each county accurately. Sorting the CAC Authorizations by county helps in maintaining a systematic and organized record of the value of client assistance cards issued.

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  • 18. 

    Which form is used to record the information necessary to meet the client’s needs and to track the progress of the case?

    • A.

      Disaster Registration and Case Record (Form 901)

    • B.

      Disaster Case Emergency Assistance Card (Form 5868)

    • C.

      Identification Log

    • D.

      Disaster Operation Control (Form 5266)

    Correct Answer
    A. Disaster Registration and Case Record (Form 901)
    Explanation
    The correct answer is Disaster Registration and Case Record (Form 901). This form is used to record the necessary information to meet the client's needs and to track the progress of the case. It allows for the efficient management of disaster-related cases and ensures that all relevant information is properly documented and accessible.

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  • 19. 

    Your supervisor gives you a stack of “901s” and asks you to set-up a file for each case. What is the first step you should take?

    • A.

      Check to see if the case is entered into the Client Assistance System (CAS) by looking to see if the CAS Case number is written by hand on the front of the 901.

    • B.

      File the case in alphabetical order by the client’s name in the master case file.

    • C.

      Check for Duplicate Files.

    • D.

      Enter the case into CAS.

    Correct Answer
    A. Check to see if the case is entered into the Client Assistance System (CAS) by looking to see if the CAS Case number is written by hand on the front of the 901.
    Explanation
    The first step to take is to check if the case is entered into the Client Assistance System (CAS) by looking for the CAS Case number written by hand on the front of the 901. This step ensures that the case is already documented and avoids duplicating efforts.

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  • 20. 

    A caseworker approaches you and asks for John Robert’s case file. You notice that the file has a red asterisk. What should you do next?

    • A.

      Record the name of the individual requesting the file on the status card and place the status card in the space previously occupied by the case file

    • B.

      Check to see if the case file is cross referenced and pull all related files.

    • C.

      Contact caseworker’s supervisor to get permission to give the file to the caseworker

    • D.

      Inform the caseworker that the case she requested is restricted and can only be given to a supervisor or a service delivery site manager.

    Correct Answer
    D. Inform the caseworker that the case she requested is restricted and can only be given to a supervisor or a service delivery site manager.
    Explanation
    If the case file has a red asterisk, it indicates that the file is restricted and can only be given to a supervisor or a service delivery site manager. Therefore, the correct action to take is to inform the caseworker that the case she requested is restricted and cannot be given to her.

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  • 21. 

    You receive a call from a Client Casework supervisor. He tells you that two different caseworkers opened a “901” for members in the same household and that both forms need to be combined into one case file. After pulling the hard copy of each case file, the next step is to —

    • A.

      Draw a horizontal line across the top portion of the hard copy directly underneath the block containing the case number.

    • B.

      Draw a vertical line through the top portion of the hard copy directly to the left of “Cross Reference” block.

    • C.

      Identify which hard copy has been declared as the “master file” by the Client Casework supervisor and write the word “Master” at the top of this 901 file.

    • D.

      Fold the hard copies so that the master copy appears on the outside.

    Correct Answer
    C. Identify which hard copy has been declared as the “master file” by the Client Casework supervisor and write the word “Master” at the top of this 901 file.
    Explanation
    The correct answer is to identify which hard copy has been declared as the "master file" by the Client Casework supervisor and write the word "Master" at the top of this 901 file. This step is important because it designates one of the case files as the main or primary file for the combined case. It helps in organizing and distinguishing the files, ensuring that the correct information is easily accessible and that any updates or changes are made to the designated master file.

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  • 22. 

    What information can go in the Identification Log?

    • A.

      The caseworker’s driver’s license number

    • B.

      The caseworker’s signature and printed name

    • C.

      The caseworker’s Disaster Services Human Resources (DSHR) number

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The Identification Log is a record that contains important information about the caseworker. It includes the caseworker's driver's license number, which is used to verify their identity. The log also includes the caseworker's signature and printed name, which serves as a confirmation of their involvement in the case. Additionally, the caseworker's Disaster Services Human Resources (DSHR) number is included in the log, which allows for easy identification and tracking of the caseworker's assignments and responsibilities. Therefore, all of the options mentioned above can be included in the Identification Log.

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  • 23. 

    A caseworker gives you a voided Disbursing Order. The first step you should take is to—

    • A.

      Ensure that all four copies of the Disbursing Order are present.

    • B.

      Notify the Client Casework Supervisor.

    • C.

      Write the word “VOID” on the Charge-Out Record in the area designated for the case name and number.

    • D.

      Place the Disbursing Order in the designated location for further processing.

    Correct Answer
    A. Ensure that all four copies of the Disbursing Order are present.
    Explanation
    The first step you should take is to ensure that all four copies of the Disbursing Order are present. This is important because if any of the copies are missing, it could lead to complications in the processing of the order. By verifying that all four copies are present, you can ensure that the order is complete and ready for further processing.

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  • 24. 

    When packaging the Daily Record of Value of Client Assistance Cards Issued (Form 1031) and CAC Authorizations for transmittal, the first step you should take is to —

    • A.

      Remove the yellow copy of the Daily Record of Value of Client Assistance Cards Issued (Form 1031).

    • B.

      Complete the bottom portion of the yellow copy of the Daily Record of Value of Client Assistance Cards Issued (Form 1031).

    • C.

      Attach the white, pink and green copies of the Daily Record of Value of Client Assistance Cards Issued (Form 1031) to the yellow copies of the CAC Authorizations.

    • D.

      Send the package to FSI at DRO headquarters.

    Correct Answer
    A. Remove the yellow copy of the Daily Record of Value of Client Assistance Cards Issued (Form 1031).
    Explanation
    The first step in packaging the Daily Record of Value of Client Assistance Cards Issued (Form 1031) and CAC Authorizations for transmittal is to remove the yellow copy of the Daily Record of Value of Client Assistance Cards Issued (Form 1031).

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  • 25. 

    The purpose of the Financial & Statistical Information (FSI) course is to—

    • A.

      Train you to complete the Disaster Registration and Case Record (Form 901).

    • B.

      Train you to issue Disbursing Orders and Client Assistance Cards to clients.

    • C.

      Prepare you to perform the tasks of an FSI Service Associate on a DRO.

    • D.

      All the above.

    Correct Answer
    C. Prepare you to perform the tasks of an FSI Service Associate on a DRO.
    Explanation
    The correct answer is "Prepare you to perform the tasks of an FSI Service Associate on a DRO." This answer is correct because the purpose of the Financial & Statistical Information (FSI) course is to provide training and preparation for individuals to perform the tasks of an FSI Service Associate on a Disaster Recovery Operation (DRO). The other options mentioned in the question, such as completing the Disaster Registration and Case Record (Form 901) and issuing Disbursing Orders and Client Assistance Cards, may be tasks that are part of the role of an FSI Service Associate on a DRO, but the main purpose of the course is to prepare individuals for this role.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 08, 2010
    Quiz Created by
    Atrobinso
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