Fsi: Managing CACS, Disbursing Orders, And Case Files- Assessment A

25 Questions | Total Attempts: 145

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Assessment Quizzes & Trivia

INSTRUCTIONS: The questions on this assessment are multiple choice. Read each question slowly and carefully. Choose the best answer. YOU MUST SCORE AT LEAST 80 PERCENT (20 CORRECT ANSWERS) TO RECEIVE A CERTIFICATE.


Questions and Answers
  • 1. 
    Which of the following is not a primary responsibility of the FSI Service Associate?
    • A. 

      Distribute and account for the usage of Disbursing Orders and Client Assistance Cards

    • B. 

      Maintain confidential client case files

    • C. 

      Process, gather and consolidate statistical information for Red Cross leadership

    • D. 

      Process staff expense reports and travel vouchers

  • 2. 
    You have a question concerning a Disbursing Order.  Your Supervisor is not available to help you. Your best resource for technical guidance would be a(n)—
    • A. 

      Client Casework Supervisor

    • B. 

      FSI Manager

    • C. 

      IP Chief.

    • D. 

      Chapter DRO Director.

  • 3. 
    In the DSHR system, a specific job that is performed within an activity is called a—
    • A. 

      Criteria.

    • B. 

      Task.

    • C. 

      Job description

    • D. 

      Competency.

  • 4. 
    Which form would you use to record the transfer of Disbursing Orders from FSI to the caseworker?
    • A. 

      Daily Record of Disbursing Orders Issued (Form 2034)

    • B. 

      Identification Log

    • C. 

      Disbursing Order Charge-Out Record (Form 5740)

    • D. 

      Disaster Operations Control (Form 5266)

  • 5. 
    Which one of the following tasks is not performed by FSI workers during the Disbursing Order process?
    • A. 

      Assigning Disbursing Orders to caseworkers

    • B. 

      Returning unused Disbursing Orders to inventory.

    • C. 

      Recording basic caseworker information onto the Identification Log.

    • D. 

      Issuing Disbursing Orders to clients

  • 6. 
    When different expense classifications appear on the same Disbursing Order—
    • A. 

      Record the entire amount of the Disbursing Order under the expense class with the largest dollar amount on Daily Record of Disbursing Orders Issued (Form 2034).

    • B. 

      Notify your supervisor so that he or she can locate the caseworker who made the error.

    • C. 

      Notify the caseworker’s supervisor and inform him or her about the mistake.

    • D. 

      Record each expense class on separate Daily Record of Disbursing Orders Issued (Form 2034).

  • 7. 
    You must complete a separate Daily Record of Disbursing Orders Issued (Form 2034) for—
    • A. 

      Each expense classification.

    • B. 

      Each county affected by the disaster.

    • C. 

      Each break in the numerical sequence of Disbursing Order numbers.

    • D. 

      Each set of Disbursing Orders assigned to a caseworker.

  • 8. 
    Select the statement below that most accurately describes the Client Assistance Card.
    • A. 

      The Client Assistance Card is similar to a credit card and is another way of providing financial assistance to clients.

    • B. 

      The Client Assistance Card is similar to a debit or gift card and replaces the Disbursing Order.

    • C. 

      The Client Assistance Card is similar to a debit or gift card and can be issued alone or in combination with a Disbursing Order.

    • D. 

      The Client Assistance Card is a stored value card that can be used with most merchants where Visa® is accepted.

  • 9. 
    When you issue Client Assistance Cards to a caseworker, what should the caseworker do first?
    • A. 

      Verify that all cash-enabled cards have PIN numbers.

    • B. 

      Verify that the numbers listed on the Charge-Out Record (Form 1032) match the envelope numbers.

    • C. 

      Sign the CAC Authorization Form (Form 1030).

    • D. 

      Sign the Charge-Out Record (Form 1032).

  • 10. 
    What number goes in the “Identification of worker receiving cards” field on the Charge-Out Record?
    • A. 

      The number assigned to the caseworker from the left-side column on the Identification Log

    • B. 

      The caseworker’s driver’s license number

    • C. 

      The caseworker’s Red Cross ID number

    • D. 

      The caseworker’s Disaster Services Human Resources number recorded on the Identification Log

  • 11. 
    At the end of his shift, a caseworker gives you five unused Client Assistance Cards and the original copy of the Charge-out Record. He says he will be returning the next day. What do you do next?
    • A. 

      Check the caseworker’s identification to ensure the same person is in possession of the cards and documentation

    • B. 

      Have the caseworker sign the Charge-Out Record

    • C. 

      Verify that every Client Assistance Card on the Charge-Out Record is properly recorded

    • D. 

      Place the caseworkers’ unused cards, materials and envelope into a secure storage place to reissue to the same caseworker the next day.

  • 12. 
    A caseworker returns four unused Disbursing Orders and an original copy of the Charge-Out Record. While comparing the number of unused Disbursing Orders against the information on the Charge-Out Record, you discover that one Disbursing Order is missing. What do you do next?
    • A. 

      Record on the Charge-Out Record that one Disbursing Order is missing.

    • B. 

      Ask the caseworker to check her paperwork to determine if a Disbursing Order has been issued but not recorded on the Charge-Out Record.

    • C. 

      Notify the caseworker’s supervisor so that he or she can take steps to remediate the caseworker.

    • D. 

      Notify FSI at DRO headquarters so they can stop payment on the missing Disbursing Order.

  • 13. 
    When reassigning Client Assistance Cards to another caseworker, you should—
    • A. 

      Reassign CACs with the highest card numbers first.

    • B. 

      Reassign CACs with the highest envelope numbers first.

    • C. 

      Reassign CACs with the lowest card numbers first.

    • D. 

      Reassign CACs with the lowest envelope numbers first.

  • 14. 
    When packaging the Daily Record of Disbursing Orders Issued (Form 2034) and Disbursing Orders for transmittal, the first step you should take is to—
    • A. 

      Remove the yellow copy of the Daily Record of Disbursing Orders Issued (Form 2034).

    • B. 

      Complete the bottom portion of the yellow copy of the Daily Record of Disbursing Orders Issued (Form 2034).

    • C. 

      Attach the white, pink and green copies of the Daily Record of Disbursing Orders Issued (Form 2034) to the yellow copies of the Disbursing Orders.

    • D. 

      Send the package to FSI at DRO headquarters.

  • 15. 
    A caseworker returns a voided CAC card to you. The first step you should take is to—
    • A. 

      Write the word “VOID” on the Charge-Out Record in the area designated for the case name and number.

    • B. 

      Remove the original Charge-Out Record from the caseworker envelope

    • C. 

      Ensure that the voided CAC card number is reflected in the CAC Tracking Spreadsheet.

    • D. 

      Place the CAC card in the designated location for further processing.

  • 16. 
    Where does the information for completing the Daily Record of Value of Client Assistance Cards Issued (Form 1031) come from?
    • A. 

      Part of the information comes from the CAC Charge-Out Record; part of it comes from the CAC Authorization.

    • B. 

      All of the information comes from the CAC Charge-Out Record.

    • C. 

      Part of the information comes from the Register of Purchases envelope; part of it comes from the CAC Authorizations.

    • D. 

      All of the information comes from the CAC Authorizations.

  • 17. 
     In order to complete the Daily Record of Value of Client Assistance Cards Issued (Form 1031) you must:
    • A. 

      Sort CAC Charge-Out Records by CAC numbers

    • B. 

      Sort CAC Charge-Out Records by envelope numbers and CAC Authorizations by county

    • C. 

      Sort CAC Authorizations by county

    • D. 

      Sort Register of Purchases envelopes by amounts and CAC Authorizations by county

  • 18. 
    Which form is used to record the information necessary to meet the client’s needs and to track the progress of the case?
    • A. 

      Disaster Registration and Case Record (Form 901)

    • B. 

      Disaster Case Emergency Assistance Card (Form 5868)

    • C. 

      Identification Log

    • D. 

      Disaster Operation Control (Form 5266)

  • 19. 
    Your supervisor gives you a stack of “901s” and asks you to set-up a file for each case. What is the first step you should take?
    • A. 

      Check to see if the case is entered into the Client Assistance System (CAS) by looking to see if the CAS Case number is written by hand on the front of the 901.

    • B. 

      File the case in alphabetical order by the client’s name in the master case file.

    • C. 

      Check for Duplicate Files.

    • D. 

      Enter the case into CAS.

  • 20. 
    A caseworker approaches you and asks for John Robert’s case file. You notice that the file has a red asterisk. What should you do next?
    • A. 

      Record the name of the individual requesting the file on the status card and place the status card in the space previously occupied by the case file

    • B. 

      Check to see if the case file is cross referenced and pull all related files.

    • C. 

      Contact caseworker’s supervisor to get permission to give the file to the caseworker

    • D. 

      Inform the caseworker that the case she requested is restricted and can only be given to a supervisor or a service delivery site manager.

  • 21. 
    You receive a call from a Client Casework supervisor. He tells you that two different caseworkers opened a “901” for members in the same household and that both forms need to be combined into one case file. After pulling the hard copy of each case file, the next step is to —
    • A. 

      Draw a horizontal line across the top portion of the hard copy directly underneath the block containing the case number.

    • B. 

      Draw a vertical line through the top portion of the hard copy directly to the left of “Cross Reference” block.

    • C. 

      Identify which hard copy has been declared as the “master file” by the Client Casework supervisor and write the word “Master” at the top of this 901 file.

    • D. 

      Fold the hard copies so that the master copy appears on the outside.

  • 22. 
    What information can go in the Identification Log?
    • A. 

      The caseworker’s driver’s license number

    • B. 

      The caseworker’s signature and printed name

    • C. 

      The caseworker’s Disaster Services Human Resources (DSHR) number

    • D. 

      All of the above

  • 23. 
    A caseworker gives you a voided Disbursing Order. The first step you should take is to—
    • A. 

      Ensure that all four copies of the Disbursing Order are present.

    • B. 

      Notify the Client Casework Supervisor.

    • C. 

      Write the word “VOID” on the Charge-Out Record in the area designated for the case name and number.

    • D. 

      Place the Disbursing Order in the designated location for further processing.

  • 24. 
    When packaging the Daily Record of Value of Client Assistance Cards Issued (Form 1031) and CAC Authorizations for transmittal, the first step you should take is to —
    • A. 

      Remove the yellow copy of the Daily Record of Value of Client Assistance Cards Issued (Form 1031).

    • B. 

      Complete the bottom portion of the yellow copy of the Daily Record of Value of Client Assistance Cards Issued (Form 1031).

    • C. 

      Attach the white, pink and green copies of the Daily Record of Value of Client Assistance Cards Issued (Form 1031) to the yellow copies of the CAC Authorizations.

    • D. 

      Send the package to FSI at DRO headquarters.

  • 25. 
    The purpose of the Financial & Statistical Information (FSI) course is to—
    • A. 

      Train you to complete the Disaster Registration and Case Record (Form 901).

    • B. 

      Train you to issue Disbursing Orders and Client Assistance Cards to clients.

    • C. 

      Prepare you to perform the tasks of an FSI Service Associate on a DRO.

    • D. 

      All the above.

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