Friday Fun - Tier 1 Quiz

15 Questions | Total Attempts: 21

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Friday Fun - Tier 1 Quiz

Tier 1 Quiz All Questions are Compulsory Each Question carries 1 mark Only 1 correct answer possible


Questions and Answers
  • 1. 
    What EIC channel we will select if we receive request from [email protected]
    • A. 

      A) Phone

    • B. 

      B) E-mail

    • C. 

      C) Portal

    • D. 

      D) Fax

  • 2. 
    If we receive Statutory Sick Pay we will assign ticket to:
    • A. 

      A) Payroll

    • B. 

      B) Core data

    • C. 

      C) Document Management

    • D. 

      D) People services

  • 3. 
    If we receive Pre-employment form on existing ticket and after linking what status you will select
    • A. 

      A) Open

    • B. 

      B) In process

    • C. 

      C) Customer Replied

    • D. 

      D) Customer Action

  • 4. 
    If we receive acceptance letter, but the existing ticket is completed with proper notes mentioned by the Onboarding team we will
    • A. 

      A) Create new ticket

    • B. 

      B) Link the object id with the existing ticket

    • C. 

      C) Reopen the completed ticket

    • D. 

      D) Simply complete the object id

  • 5. 
    In case we receive an Employment change form without an approval from the Authorising manager we will
    • A. 

      A) Mail back to requestor without creating ticket

    • B. 

      B) Create ticket and assign to processing team

    • C. 

      C) Mail back to requestor for authorisation after creating ticket

    • D. 

      D) Forward email to payroll

  • 6. 
    If pay increase is more than 5% and it is a promotion without the new position id we will
    • A. 

      A) Send Email to Rewards for Approval

    • B. 

      B) Send Email to the customer asking for the new position id

    • C. 

      C) Send to Core Data Team and Payroll for processing as it is a Promotion Case

    • D. 

      D) Both A&B

    • E. 

      E) None of the Above

  • 7. 
    What naming convention you out of the below will we use while forwarding email to Onboarding in case of a Signed Document Received
    • A. 

      A) Create a new Ticket with Naming Convention “Signed Acceptance_Employee Name”

    • B. 

      B) No Changes as we are linking it to the existing ticket

    • C. 

      C) None of the Above

  • 8. 
    If we receive a Return to work form we will
    • A. 

      A) Assign ticket to core data

    • B. 

      B) Forward email to payroll

    • C. 

      C) Assign ticket to Document management

    • D. 

      D) Mail back to requestor for Mat B1 form

    • E. 

      E) All of the Above

  • 9. 
    If manager or employee is asking for Personal file, which team you will assign the ticket to
    • A. 

      A) Document management

    • B. 

      B) People services

    • C. 

      C) Help desk

    • D. 

      D) Onboarding

  • 10. 
    If we receive a query regarding Salary of an Employee, we will assign to
    • A. 

      A) Core Data Team as They update Salary

    • B. 

      B) Tier 1 Offshore Team

    • C. 

      C) Help desk Team

    • D. 

      D) Payroll Team as they have all Salary Details of an Employee

  • 11. 
    If we receive a Offer Checklist for a new hire, we will
    • A. 

      A) Create a new ticket and assign to On-boarding by selecting status as “New Action”

    • B. 

      B) Create a new ticket and assign to Frontline Recruitment by selecting status as “New Action”

    • C. 

      C) Create a new ticket and assign to On-boarding by selecting status as “Open”

    • D. 

      D) Create a new ticket and assign to Frontline Recruitment by selecting status as “Open”

  • 12. 
    When we receive a response to missing information from a customer we will
    • A. 

      A) Create a new ticket and assign to Core Data in “Open” for processing

    • B. 

      B) Link with existing ticket and assign to Core Data in “New Action” status and send email to Payroll

    • C. 

      C) Assign to follow-up team as it is their job

    • D. 

      D) Link with existing ticket and assign to Core Data in “Open” status and send email to Payroll

    • E. 

      E) Assign to Tier 1 Offshore Team

  • 13. 
    If we receive a Fleet Form without any Employment Change Form, we will
    • A. 

      A) Assign to On-boarding as they process fleet forms

    • B. 

      B) Assign to Fleet Team as it is related to Fleet

    • C. 

      C) Chase with Customer for an Employment Change form with reason for submitting fleet form

    • D. 

      D) Chase with Rewards Team for Approvals

  • 14. 
    What naming convention will we use in case of chasing for missing information
    • A. 

      A) INFORMATION REQUIRED_EIC request number_Employment Change_employee name

    • B. 

      B) EIC request number _INFORMATION REQUIRED_Employment Change

    • C. 

      C) SAP Number_Employment Change

    • D. 

      D) None of the above

  • 15. 
    If we only receive a Personal Detail Change form and not the reference form through an External Employee, we will  Link PDC Form Object ID with existing ticket and change status to “New Action”
    • A. 

      A. Create a new ticket and assign to On-boarding by selecting status as “Open”

    • B. 

      B. Link PDC Form Object ID with existing ticket and change status to “Customer Replied”

    • C. 

      C. Chase with the Employee for the Reference form, create a “Customer Action” Ticket in Tier 1 and when new information received, Link Object ID with existing ticket and change status to “Customer Replied”

    • D. 

      D. Check if Ticket is New Hire or Pre-Employment and if New Hire then chase with the Employee for the Reference form, create a “Customer Action” Ticket in Tier 1 and when new information received, Link Object ID with existing ticket and change status to “Customer Replied”

    • E. 

      E. None of the above