Tier 1 Quiz
All Questions are Compulsory
Each Question carries 1 mark
Only 1 correct answer possible
A) Payroll
B) Core data
C) Document Management
D) People services
Rate this question:
A) Open
B) In process
C) Customer Replied
D) Customer Action
Rate this question:
A) Create new ticket
B) Link the object id with the existing ticket
C) Reopen the completed ticket
D) Simply complete the object id
Rate this question:
A) Mail back to requestor without creating ticket
B) Create ticket and assign to processing team
C) Mail back to requestor for authorisation after creating ticket
D) Forward email to payroll
Rate this question:
A) Send Email to Rewards for Approval
B) Send Email to the customer asking for the new position id
C) Send to Core Data Team and Payroll for processing as it is a Promotion Case
D) Both A&B
E) None of the Above
Rate this question:
A) Create a new Ticket with Naming Convention “Signed Acceptance_Employee Name”
B) No Changes as we are linking it to the existing ticket
C) None of the Above
Rate this question:
A) Assign ticket to core data
B) Forward email to payroll
C) Assign ticket to Document management
D) Mail back to requestor for Mat B1 form
E) All of the Above
Rate this question:
A) Document management
B) People services
C) Help desk
D) Onboarding
Rate this question:
A) Core Data Team as They update Salary
B) Tier 1 Offshore Team
C) Help desk Team
D) Payroll Team as they have all Salary Details of an Employee
Rate this question:
A) Create a new ticket and assign to On-boarding by selecting status as “New Action”
B) Create a new ticket and assign to Frontline Recruitment by selecting status as “New Action”
C) Create a new ticket and assign to On-boarding by selecting status as “Open”
D) Create a new ticket and assign to Frontline Recruitment by selecting status as “Open”
Rate this question:
A) Create a new ticket and assign to Core Data in “Open” for processing
B) Link with existing ticket and assign to Core Data in “New Action” status and send email to Payroll
C) Assign to follow-up team as it is their job
D) Link with existing ticket and assign to Core Data in “Open” status and send email to Payroll
E) Assign to Tier 1 Offshore Team
Rate this question:
A) Assign to On-boarding as they process fleet forms
B) Assign to Fleet Team as it is related to Fleet
C) Chase with Customer for an Employment Change form with reason for submitting fleet form
D) Chase with Rewards Team for Approvals
Rate this question:
A) INFORMATION REQUIRED_EIC request number_Employment Change_employee name
B) EIC request number _INFORMATION REQUIRED_Employment Change
C) SAP Number_Employment Change
D) None of the above
Rate this question:
A. Create a new ticket and assign to On-boarding by selecting status as “Open”
B. Link PDC Form Object ID with existing ticket and change status to “Customer Replied”
C. Chase with the Employee for the Reference form, create a “Customer Action” Ticket in Tier 1 and when new information received, Link Object ID with existing ticket and change status to “Customer Replied”
D. Check if Ticket is New Hire or Pre-Employment and if New Hire then chase with the Employee for the Reference form, create a “Customer Action” Ticket in Tier 1 and when new information received, Link Object ID with existing ticket and change status to “Customer Replied”
E. None of the above
Rate this question:
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Wait!
Here's an interesting quiz for you.