2.
Give the answer in one word (कृपया एक शब्द में उतर दें):
The act of cleaning the rooms and furnishings.
[ कमरे और सामान की सफाई का कार्य. ]
Explanation
Housekeeping or housekeeping refers to the act of cleaning and maintaining the rooms and furnishings in a building or establishment. It involves tasks such as dusting, vacuuming, mopping, and organizing. Housekeeping is essential for maintaining cleanliness and hygiene in a space, ensuring a comfortable and pleasant environment for its occupants.
3.
Give the answer in one word (कृपया एक शब्द में उतर दें):
The agent used on white articles only.
[ केवल सफेद कपड़ों पर इस्तेमाल किया जाने वाला एजेंट. ]
4.
Give the answer in one word (कृपया एक शब्द में उतर दें):
A vertical structure, usually solid, that defines and sometimes protects an area.
[ एक लम्बवत संरचना, आमतौर पर सॉलिड (ठोस), जो कि एक क्षेत्र को परिभाषित और कभी कभी रक्षा करता है. ]
Explanation
A wall is a vertical structure that is usually solid and serves to define and sometimes protect an area. It is commonly made of materials such as bricks, concrete, or stone. Walls are commonly used in buildings and other structures to divide spaces, provide privacy, and act as a barrier or boundary. They can be decorative or functional, and they play a crucial role in defining the layout and structure of a space.
5.
Fill in the blanks (खाली स्थान भरो):
_____________________ plants seeds and saplings as per conditions and concept prescribed.
[ _____________________ निर्धारित स्थितियों और अवधारणा के अनुसार बीज और पौधे को बोता है. ]
Explanation
A gardener is someone who plants seeds and saplings according to the prescribed conditions and concept. They have the knowledge and skills to understand the requirements of different plants and create an environment suitable for their growth. They play a crucial role in maintaining and beautifying gardens and landscapes.
6.
Fill in the blanks (खाली स्थान भरो):
A _____________________is a liquid that dissolves a solid or liquid solute, resulting in a solution.
[ _____________________एक ऐसा लिक्विड है को कि सॉलिड या लिक्विड सौलुट को घोलता है, जिसका परिणाम एक सोलुशन होता है. ]
Explanation
A solvent is a substance that has the ability to dissolve other substances, such as solids or liquids, to form a solution. When a solvent interacts with a solute, the solute particles become dispersed and evenly distributed throughout the solvent, resulting in the formation of a homogeneous mixture called a solution. Solvents play a crucial role in various chemical processes, such as dissolving medications in pharmaceuticals, extracting compounds in organic chemistry, and cleaning agents in household products.
7.
Fill in the blanks (खाली स्थान भरो):
____________________ is a stiffening agent used to impart a better crease and appearance to the fabric.
[ ____________________ किसी वस्तु को और अधिक कड़ा बनाने वाला एजेंट जो कि कपड़ों को बेहतर क्रीज और रूप प्रदान करने के लिए प्रयोग किया जाता है. ]
Explanation
Starch is a stiffening agent used to impart a better crease and appearance to the fabric. It is commonly used in laundry and textile industries to add stiffness and structure to clothing items. When applied to fabric, starch creates a thin layer that helps to hold the fabric in shape and prevent wrinkles. It also gives a crisp and polished look to the fabric, making it appear more neat and professional. Starch can be applied to various types of fabrics, including cotton, linen, and synthetic materials, to enhance their appearance and improve their overall quality.
8.
Fill in the blanks (खाली स्थान भरो):
____________________ refers to removing obvious imperfection in one’s appearance.
[ किसी व्यक्ति के स्पष्ट दोष को या कमी को दूर करने को ________________कहते है. ]
Explanation
Grooming refers to removing obvious imperfection in one's appearance. It involves activities such as personal hygiene, dressing well, and maintaining a neat and tidy appearance. Grooming helps individuals present themselves in a polished and professional manner, enhancing their overall image and confidence. It is an important aspect of personal care and can have a significant impact on how one is perceived by others.
9.
Fill in the blanks (खाली स्थान भरो):
_____________________ assigns duties to the floor housemen and room attendants.
[ _____________________ फ्लोर के हाउसमेन और कमरे के परिचारक को उनके कर्तव्य प्रदान करते हैं. ]
Explanation
The Floor Supervisor assigns duties to the floor housemen and room attendants. They are responsible for delegating tasks and ensuring that they are carried out efficiently and effectively. The Floor Supervisor plays a crucial role in maintaining the cleanliness and organization of the floor, as well as coordinating with other departments to meet guest needs and requests.
10.
Fill in the blanks (खाली स्थान भरो):
The full form of TQM is _____________________.
[ टी क्यू एम का पूरा नाम _____________________ होता हैं ]
Explanation
TQM stands for Total Quality Management. The full form of TQM is Total Quality Management.
11.
Fill in the blanks (खाली स्थान भरो):
The chemical compounds designed to kill, repel, attract, or mitigate any pest problem are known as ____________________.
[ केमिकल कंपाउंड्स जो कि किसी भी कीट समस्या को मारने, पीछे हटाने, आकर्षित करने के लिए या कम करने के लिए डिज़ाइन किया जाता है, ____________________ के रूप में जाना जाता है. ]
Explanation
The chemical compounds designed to kill, repel, attract, or mitigate any pest problem are known as pesticides or pestisides. These compounds are specifically created to address pest issues and are used in various fields such as agriculture, public health, and household pest control. They can be in the form of sprays, powders, baits, or traps, and are used to control or eliminate pests like insects, rodents, weeds, and fungi. Pesticides play a crucial role in protecting crops, preventing the spread of diseases, and maintaining a healthy environment.
12.
Identify the following laundry equipment given in the below diagram (नीचे चित्र में दिए गए कपड़े धोने वाले उपकरणों को पहचानें):
13.
Give the answer in one word (कृपया एक शब्द में उतर दें):
A set of practices performed for the preservation of health.
[ स्वास्थ्य के संरक्षण के लिए प्रदर्शन प्रथाओं का एक सेट. ]
14.
Fill in the blanks (खाली स्थान भरो):
A ______________________ is high-pressure hose used to carry water or other fire retardant (such as foam) to a fire to extinguish it.
[ एक उच्च दबाव वाली नली जो कि आग बुझाने के लिए पानी या अन्य अग्निरोधी (जैसे कि फोम) को आग तक ले जाने के लिए इस्तेमाल किया जाता है, उसे ____________________ कहते है. ]
Explanation
A fire hose or firehose is a high-pressure hose used to carry water or other fire retardant (such as foam) to a fire to extinguish it.
15.
Fill in the blanks (खाली स्थान भरो):
________________________hotels lent rooms for very short duration.
[ ________________________ होटल बहुत ही कम अवधि के लिए कमरे देते है. ]
Explanation
Hotels that provide rooms for a very short duration are known as transit hotels. These hotels cater to travelers who are in need of a temporary place to stay while they are in transit, such as during a layover or while waiting for a connecting flight. Transit hotels are typically located near airports or train stations for convenience. They offer basic amenities and services to ensure a comfortable stay for travelers during their brief stopover.
16.
Identify the following laundry equipment given in the below diagram (नीचे चित्र में दिए गए कपड़े धोने वाले उपकरणों को पहचानें):
17.
Identify the following laundry equipment given in the below diagram (नीचे चित्र में दिए गए कपड़े धोने वाले उपकरणों को पहचानें):
18.
Fill in the blanks (खाली स्थान भरो):
__________________ hotels provide clean, hygienic rooms with private bath with no extra additions.
[ __________________होटल साफ, स्वच्छ कमरे प्रदान करते है वो भी निजी स्नान के साथ, बिना कोई अतिरिक्त कीमत लिए. ]
Explanation
Economy hotels provide clean, hygienic rooms with private bath with no extra additions. These hotels offer basic amenities at an affordable price, catering to budget-conscious travelers.
19.
True or False (सही या गलत बताइए):
Front office is the face of the hotel.
[ फ्रंट ऑफिस होटल का चेहरा होता है. ]
Correct Answer
A. True [सही]
Explanation
The front office is the first point of contact for guests when they enter a hotel. It is responsible for handling guest inquiries, check-ins, and check-outs. As the initial interaction point, the front office staff represents the hotel and sets the first impression for guests. Therefore, it can be said that the front office is indeed the face of the hotel.
20.
True or False (सही या गलत बताइए):
Housekeepers in the hotel industry are responsible for keeping the facility clean, safe and comfortable for guest.
[ होटल उद्योग में हाउसकीपर सुविधा को स्वच्छ, सुरक्षित और अतिथि के लिए आरामदेह रखने के लिए जिम्मेदार होते हैं. ]
Correct Answer
A. True [सही]
Explanation
Housekeepers in the hotel industry are responsible for maintaining cleanliness, ensuring safety, and providing a comfortable environment for guests. They perform tasks such as cleaning rooms, changing linens, replenishing supplies, and addressing any maintenance issues. Their role is crucial in creating a positive guest experience and upholding the reputation of the hotel. Therefore, the statement "Housekeepers in the hotel industry are responsible for keeping the facility clean, safe, and comfortable for guests" is true.
21.
Identify the following laundry equipment given in the below diagram (नीचे चित्र में दिए गए कपड़े धोने वाले उपकरणों को पहचानें):
Correct Answer
Fabric Inspecting Machine
22.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
The flat surface which is an essential requirement for pressing is known as _________________.
[ ऐसा फ्लैट सतह जो प्रेस करने के लिए एक अनिवार्य ज़रूरत होती है, उसे _____________ के रूप में जाना जाता है. ]
Correct Answer
A. Ironing table (आयरनिंग टेबल)
Explanation
The flat surface which is an essential requirement for pressing is known as an ironing table. It provides a smooth and stable surface for ironing clothes, allowing for effective and efficient pressing. It is specifically designed for this purpose and often includes features such as adjustable height and a padded surface to prevent damage to the fabric.
23.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
__________________ are privately owned properties with a single owner and have no affiliation with any other property.
[ ऐसी संपत्तियां जो निजी तौर पर स्वामित्व होती हैं, जिनका एक ही मालिक होता है और किसी अन्य संपत्ति के साथ कोई संबद्धता नहीं होती, उन्हें __________________ कहते हैं. ]
Correct Answer
A. Independent hotels (इंडिपेंडेंट होटल)
Explanation
Independent hotels are privately owned properties with a single owner and have no affiliation with any other property. They operate independently and are not part of any hotel chain or franchise. These hotels have the freedom to set their own standards, policies, and pricing without any influence from a larger brand or corporation.
24.
True or False (सही या गलत बताइए):
Residential hotels lent rooms for longer duration.
[ रेसिडेन्षियल होटल कमरे लंबी अवधि के लिए देते है. ]
Correct Answer
A. True [सही]
Explanation
Residential hotels are known for providing accommodations for longer durations, making the statement "Residential hotels lent rooms for longer duration" true.
25.
True or False (सही या गलत बताइए):
There are 150 rooms in the small hotels.
[ छोटे होटल में 150 कमरे होते हैं. ]
Correct Answer
A. True [सही]
Explanation
The given statement states that there are 150 rooms in small hotels. The answer "True" indicates that the statement is correct and there are indeed 150 rooms in small hotels.
26.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Vacuum cleaner [वैक्यूम क्लीनर]
Correct Answer
A. Cleaning equipment [क्लीनिंग इक्विपमेंट]
Explanation
The word "Vacuum cleaner" refers to a specific type of cleaning equipment used to clean floors and surfaces by suction. Therefore, the correct match for the given word is "Cleaning equipment."
27.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
__________________ supervises all night staff engaged in cleaning public areas and guest rooms of hotel.
[ __________________ पूरी रात सार्वजनिक क्षेत्रों और होटल के अतिथि कमरों की सफाई में लगे स्टाफ की निगरानी करता है. ]
Correct Answer
A. Night Supervisor [नाईट सुपरवाइजर]
Explanation
The correct answer is "Night Supervisor" because this person is responsible for supervising the night staff who are engaged in cleaning public areas and guest rooms of the hotel during the night shift.
28.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
_____________________ section is used for arranging vehicles for guest movements and for making train/airplane reservation.
[ _____________________ सेक्शन अतिथि के आने जाने के लिए वाहनों की व्यवस्था करने और ट्रेन / हवाई जहाज के आरक्षण के लिए प्रयोग किया जाता है. ]
Correct Answer
A. Travel desk [ट्रेवल डेस्क]
Explanation
The Travel desk is used for arranging vehicles for guest movements and for making train/airplane reservations. It is the section where guests can go to book transportation services and make travel arrangements.
29.
True or False (सही या गलत बताइए):
Monogramming is embossing the logo or name of the organization.
[ संगठन (कम्पनी) के नाम या लोगो को सजाने को मोनोग्रामिंग कहते है. ]
Correct Answer
A. True [सही]
Explanation
Monogramming is indeed the process of embossing the logo or name of an organization onto a product. This is often done to personalize or brand items such as clothing, accessories, or promotional merchandise.
30.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Departure [डिपार्चर]
Correct Answer
A. Check-out [चेक – आउट]
Explanation
The word "Check-out" is the correct match for the given word "Departure" because it refers to the process of leaving or exiting a place, which is similar to the concept of departure. The other options, such as Detergent, Synthetic Fibre, Bedsheet, and Cleaning equipment, do not have a direct connection or similarity with the word "Departure".
31.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Linen [लिनन]
Correct Answer
A. Bedsheet [बेडशीट]
Explanation
Linen refers to a type of fabric that is made from the fibers of the flax plant. It is often used to make bedsheets. Therefore, the correct match for the word "Linen" is "Bedsheet".
32.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
_______________________and settlement describes the activities associated with the final stage of the guest cycle (i.e. departure).
[ _______________________ और सेटलमेंट अतिथि चक्र के अंतिम मंच (यानी प्रस्थान) से संबंधित गतिविधियों का वर्णन करता है. ]
Correct Answer
A. Check-out [चेक-आउट]
Explanation
Check-out refers to the process of a guest leaving the hotel after their stay. It involves settling any outstanding bills, returning room keys, and ensuring the guest's departure is smooth and satisfactory. This includes reviewing the guest's account, finalizing any additional charges, and providing them with a receipt. Check-out is an essential part of the guest cycle as it marks the end of their stay and allows the hotel to prepare the room for the next guest.
33.
True or False (सही या गलत बताइए):
Blended is a type of the carpet.
[ ब्लेंडेड कारपेट (कालीन) का एक प्रकार है. ]
Correct Answer
A. True [सही]
Explanation
The statement is describing "Blended" as a type of carpet. Therefore, the correct answer is True.
34.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Carpets [कारपेट]
Correct Answer
A. Synthetic Fibre [सिंथेटिक फाइबर]
Explanation
Synthetic Fibre is the correct match for the word "Carpets" because carpets are often made from synthetic fibres such as nylon or polyester. Synthetic fibres are man-made materials that are designed to imitate natural fibres but offer additional benefits such as durability, stain resistance, and ease of cleaning. Carpets made from synthetic fibres are popular due to their affordability and practicality in high-traffic areas.
35.
Select the right match for the given word from the following options (निम्न विकल्पों में से दिए गए शब्द के लिए सही मैच को सेलेक्ट करिए):
Cleansing Agent [क्लीनसिंग एजेंट]
Correct Answer
A. Detergent [डिटर्जेंट]
36.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
The section used for assistance of guest during check-in and check-out process is known as _______________________.
[ चेक - इन और चेक - आउट प्रक्रिया के दौरान अतिथि की सहायता के लिए प्रयोग किए जाने वाला सेक्शन _______________________ के रूप में जाना जाता है. ]
Correct Answer
A. Bell Desk [बेल डेस्क]
Explanation
The section used for assistance of guests during check-in and check-out process is known as the Bell Desk. The Bell Desk is responsible for handling luggage, providing information about the hotel and local area, and arranging transportation for guests. They also assist with other guest requests such as delivering messages and packages to guest rooms.
37.
True or False (सही या गलत बताइए):
TQM decreases customer satisfaction by boosting quality.
[ टी क्यू एम गुणवत्ता को बढ़ाते हुए ग्राहकों की संतुष्टि को घटाता है. ]
Correct Answer
A. False [गलत]
Explanation
This statement is false. TQM, or Total Quality Management, aims to improve quality and customer satisfaction. By implementing TQM practices, organizations focus on meeting customer needs and expectations, which leads to increased customer satisfaction. Therefore, TQM does not decrease customer satisfaction; instead, it strives to enhance it.
38.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
Which of the following staff sets the expectation of the guest regarding the service standards of a property?
[ निम्नलिखित में से कौन सा स्टाफ एक संपत्ति की सेवा के मानकों के बारे में अतिथि की उम्मीद सेट करता है? ]
Correct Answer
A. Front Office Staff [फ्रंट ऑफिस स्टाफ]
Explanation
The front office staff sets the expectation of the guest regarding the service standards of a property. They are responsible for welcoming and registering guests, handling reservations, and providing information about the property and its services. As the first point of contact for guests, they play a crucial role in creating a positive first impression and communicating the service standards that can be expected during their stay.
39.
True or False (सही या गलत बताइए):
The purpose of the Front Office Department is to look after the general upkeep of the hotel.
[ फ्रन्ट ऑफिस विभाग होटल के सामान्य रख-रखाव की देखरेख के लिए होता है. ]
Correct Answer
A. False [गलत]
Explanation
The purpose of the Front Office Department is not to look after the general upkeep of the hotel. The Front Office Department is responsible for tasks such as guest check-in and check-out, reservations, and handling guest inquiries and requests. The general upkeep of the hotel is usually the responsibility of the Housekeeping Department.
40.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
__________________________ is often done manually or with a certain degree of full or partial automation.
[ __________________________ अक्सर मैन्युअल रूप से एक निश्चित डिग्री के साथ पूर्ण या आंशिक स्वचालन से किया जाता है. ]
Correct Answer
A. Loading [लोडिंग]
Explanation
Loading is often done manually or with a certain degree of full or partial automation.
41.
True or False (सही या गलत बताइए):
The most common solvent used in everyday life is paraffin oil.
[ रोजमर्रा की जिंदगी में सबसे अधिक इस्तेमाल होने वाला सॉल्वैंट पैराफिन ऑइल (तेल) है. ]
Correct Answer
A. False [गलत]
Explanation
The given statement is false. The most common solvent used in everyday life is water, not paraffin oil. Water is used for various purposes such as drinking, cleaning, cooking, and many more. Paraffin oil, on the other hand, is not commonly used as a solvent in everyday life.
42.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
______________________hotel cater to clientele who want to enjoy the luxuries of a first class hotel with a budget in mind.
[ ______________________ होटल उन ग्राहकों की आवश्यकताओं का ध्यान रखते हैं जो एक प्रथम श्रेणी के होटल की विलासिता का आनंद चाहते हैं वो भी मन में एक बजट के साथ. ]
Correct Answer
A. Midmarket [मिडमार्केट]
Explanation
Midmarket hotels cater to clientele who want to enjoy the luxuries of a first-class hotel but have a budget in mind. These hotels offer a balance between luxury and affordability, providing upscale amenities and services at a more reasonable price compared to luxury hotels. They are a popular choice for travelers who seek comfort and quality without breaking the bank.
43.
Tick the correct answer (सही उत्तर पर निशान लगाएं):
The role of the ___________________________ in cleaning is to hold the dirt in suspension and prevent it from re-depositing.
[ सफाई में ____________________ की भूमिका गंदगी को थोड़े समय के लिए पकड़ना और दोबारा आने से रोकना होती है. ]
Correct Answer
A. Suspending agents [ससपेंडिंग एजेंट]
Explanation
Suspending agents play a crucial role in cleaning by holding the dirt in suspension. They prevent the dirt from settling back onto the surface being cleaned, allowing it to be easily rinsed away. These agents help to keep the dirt particles dispersed in the cleaning solution, ensuring a more effective and efficient cleaning process.
44.
True or False (सही या गलत बताइए):
Customer satisfaction is a term mostly used in housekeeping.
[ ग्राहक संतुष्टि हाउसकीपिंग (गृह व्यवस्था) में ज्यादातर इस्तेमाल किया जाने वाला शब्द है. ]
Correct Answer
A. False [गलत]
Explanation
The correct answer is false because customer satisfaction is not a term mostly used in housekeeping. Customer satisfaction is a term that is used in various industries and refers to the measure of how well a product or service meets or exceeds customer expectations. It is a key factor in maintaining and growing a successful business.