Facilitator 1 - Training Methodology - Rescare Workforce Services

10 Questions | Total Attempts: 484

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Facilitator 1 - Training Methodology - Rescare Workforce Services

To be completed after the "Arbor Training Methodology" WebEx session.


Questions and Answers
  • 1. 
    Which of the following are elements of the ResCare Quality Way?  (Choose all that apply.)
    • A. 

      Maximizing Effort

    • B. 

      Creating Direction

    • C. 

      Customer Focus

    • D. 

      Employee Focus

    • E. 

      Face-to-Face Communication

  • 2. 
    Which of the following is NOT one of the Five Principles of Self-Sufficiency?  (Choose only one answer.)
    • A. 

      Urgency

    • B. 

      Enthusiasm

    • C. 

      Ownership

    • D. 

      Lifelong Learning

    • E. 

      Motivation

  • 3. 
    This principle focuses on the belief that we are all responsible for our own futures.  (Choose only one.)
    • A. 

      Learn-by-Doing

    • B. 

      Pride

    • C. 

      Ownership

    • D. 

      Excellence

  • 4. 
    True or False:  Most people learn best by being actively involved, so our workshops should encourage customers to take risks and try new things.
    • A. 

      True

    • B. 

      False

  • 5. 
    True or False:  One of the ways we can work to change behavior is to help customers change their negative language.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following are true about E + L = M?  (Choose all that apply.)
    • A. 

      The thoughts and words we use filter into our unconscious mind and affect our unconscious behavior

    • B. 

      The language we use is not that important, but we should encourage customers to use positive language

    • C. 

      Positive words can boost energy levels

  • 7. 
    What is the first Right Attitude Angle?
    • A. 

      Everyone has opportunities.

    • B. 

      Everyone is flexible.

    • C. 

      Everyone is teachable.

    • D. 

      Everyone has strengths.

  • 8. 
    This Right Attitude Angle focuses on the importance of celebrating success and rewarding customers' efforts.  (Choose only one.)
    • A. 

      All experiences provide opportunity for growth.

    • B. 

      Everyone needs to be evaluated.

    • C. 

      Everyone needs recognition.

    • D. 

      Everyone needs accountability.

  • 9. 
    Successful people think differently than unsuccesssful people in that they predict _________.
    • A. 

      Success

    • B. 

      Effectiveness

    • C. 

      Accountability

    • D. 

      Action

  • 10. 
    What are some ways we can use The Three Rules with customers?  (Choose all that apply.)
    • A. 

      Help customers analyze and challenge their unsuccessful beliefs about themselves

    • B. 

      Help customers take credit for their successes, even small ones

    • C. 

      When customers do not meet their goals, accept that they probably are not able to do so

    • D. 

      Encourage customers to keep trying