Facilitator 1 - Training Methodology - Rescare Workforce Services

10 Questions | By Dtemple | Updated: Mar 20, 2022 | Attempts: 509

Questions

Settings

Create your own Quiz

Facilitator 1 - Training Methodology - Rescare Workforce Services - Quiz

To be completed after the "Arbor Training Methodology" WebEx session.

Questions and Answers

1.

Which of the following are elements of the ResCare Quality Way? (Choose all that apply.)
- A.
  
  Maximizing Effort
- B.
  
  Creating Direction
- C.
  
  Customer Focus
- D.
  
  Employee Focus
- E.
  
  Face-to-Face Communication
2.

Which of the following is NOT one of the Five Principles of Self-Sufficiency? (Choose only one answer.)
- A.
  
  Urgency
- B.
  
  Enthusiasm
- C.
  
  Ownership
- D.
  
  Lifelong Learning
- E.
  
  Motivation
3.

This principle focuses on the belief that we are all responsible for our own futures. (Choose only one.)
- A.
  
  Learn-by-Doing
- B.
  
  Pride
- C.
  
  Ownership
- D.
  
  Excellence
4.

True or False: Most people learn best by being actively involved, so our workshops should encourage customers to take risks and try new things.
- A.
  
  True
- B.
  
  False
5.

True or False: One of the ways we can work to change behavior is to help customers change their negative language.
- A.
  
  True
- B.
  
  False
6.

Which of the following are true about E + L = M? (Choose all that apply.)
- A.
  
  The thoughts and words we use filter into our unconscious mind and affect our unconscious behavior
- B.
  
  The language we use is not that important, but we should encourage customers to use positive language
- C.
  
  Positive words can boost energy levels
7.

What is the first Right Attitude Angle?
- A.
  
  Everyone has opportunities.
- B.
  
  Everyone is flexible.
- C.
  
  Everyone is teachable.
- D.
  
  Everyone has strengths.
8.

This Right Attitude Angle focuses on the importance of celebrating success and rewarding customers' efforts. (Choose only one.)
- A.
  
  All experiences provide opportunity for growth.
- B.
  
  Everyone needs to be evaluated.
- C.
  
  Everyone needs recognition.
- D.
  
  Everyone needs accountability.
9.

Successful people think differently than unsuccesssful people in that they predict _________.
- A.
  
  Success
- B.
  
  Effectiveness
- C.
  
  Accountability
- D.
  
  Action
10.

What are some ways we can use The Three Rules with customers? (Choose all that apply.)
- A.
  
  Help customers analyze and challenge their unsuccessful beliefs about themselves
- B.
  
  Help customers take credit for their successes, even small ones
- C.
  
  When customers do not meet their goals, accept that they probably are not able to do so
- D.
  
  Encourage customers to keep trying