Facilitator 1 - Training Methodology - Rescare Workforce Services

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Facilitator 1 - Training Methodology - Rescare Workforce Services - Quiz


To be completed after the "Arbor Training Methodology" WebEx session.


Questions and Answers
  • 1. 

    Which of the following are elements of the ResCare Quality Way?  (Choose all that apply.)

    • A.

      Maximizing Effort

    • B.

      Creating Direction

    • C.

      Customer Focus

    • D.

      Employee Focus

    • E.

      Face-to-Face Communication

    Correct Answer(s)
    B. Creating Direction
    C. Customer Focus
    D. Employee Focus
    E. Face-to-Face Communication
    Explanation
    The ResCare Quality Way includes creating direction, customer focus, employee focus, and face-to-face communication. These elements are essential for ensuring high-quality services and achieving organizational goals. Creating direction involves setting clear goals and providing guidance to employees. Customer focus emphasizes the importance of meeting customer needs and delivering excellent service. Employee focus involves supporting and developing employees to enhance their performance and job satisfaction. Face-to-face communication facilitates effective collaboration and understanding among team members. Together, these elements contribute to a culture of quality and continuous improvement within ResCare.

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  • 2. 

    Which of the following is NOT one of the Five Principles of Self-Sufficiency?  (Choose only one answer.)

    • A.

      Urgency

    • B.

      Enthusiasm

    • C.

      Ownership

    • D.

      Lifelong Learning

    • E.

      Motivation

    Correct Answer
    B. Enthusiasm
    Explanation
    Enthusiasm is not one of the Five Principles of Self-Sufficiency. The Five Principles are Urgency, Ownership, Lifelong Learning, Motivation, and Accountability. Enthusiasm, although important, is not specifically mentioned as one of the principles. The other principles focus on taking initiative, being responsible for one's actions, continuously learning and improving, staying motivated, and being accountable for one's own success.

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  • 3. 

    This principle focuses on the belief that we are all responsible for our own futures.  (Choose only one.)

    • A.

      Learn-by-Doing

    • B.

      Pride

    • C.

      Ownership

    • D.

      Excellence

    Correct Answer
    C. Ownership
    Explanation
    Ownership is the correct answer because it aligns with the principle that emphasizes personal responsibility for one's own future. Ownership implies taking control and accountability for one's actions, decisions, and outcomes. It suggests that individuals should take ownership of their lives, make proactive choices, and work towards achieving their goals. By embracing ownership, individuals are empowered to shape their own futures and take charge of their personal and professional development.

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  • 4. 

    True or False:  Most people learn best by being actively involved, so our workshops should encourage customers to take risks and try new things.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that most people learn best when they are actively involved in the learning process. This means that workshops should encourage customers to take risks and try new things, as this will enhance their learning experience. By actively participating and engaging in hands-on activities, individuals can better understand and retain information, making the statement "True."

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  • 5. 

    True or False:  One of the ways we can work to change behavior is to help customers change their negative language.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    One of the ways we can work to change behavior is to help customers change their negative language. This means that by encouraging customers to use positive and constructive language, we can influence their behavior and create a more positive and productive environment. By promoting positive language, we can help customers develop a more optimistic mindset and ultimately change their behavior for the better.

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  • 6. 

    Which of the following are true about E + L = M?  (Choose all that apply.)

    • A.

      The thoughts and words we use filter into our unconscious mind and affect our unconscious behavior

    • B.

      The language we use is not that important, but we should encourage customers to use positive language

    • C.

      Positive words can boost energy levels

    Correct Answer(s)
    A. The thoughts and words we use filter into our unconscious mind and affect our unconscious behavior
    C. Positive words can boost energy levels
    Explanation
    The first statement is true because the thoughts and words we use have an impact on our unconscious mind and subsequently affect our unconscious behavior. This suggests that our language choices can have a significant influence on our actions and behaviors. The third statement is also true as positive words have the potential to increase energy levels, creating a more positive and motivated mindset.

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  • 7. 

    What is the first Right Attitude Angle?

    • A.

      Everyone has opportunities.

    • B.

      Everyone is flexible.

    • C.

      Everyone is teachable.

    • D.

      Everyone has strengths.

    Correct Answer
    D. Everyone has strengths.
    Explanation
    This statement suggests that the first right attitude angle is recognizing that everyone has strengths. It implies that instead of focusing on weaknesses or limitations, it is important to acknowledge and appreciate the unique abilities and qualities that each individual possesses. This attitude promotes a positive and inclusive mindset, fostering a supportive and empowering environment where individuals can thrive and contribute their strengths towards achieving common goals.

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  • 8. 

    This Right Attitude Angle focuses on the importance of celebrating success and rewarding customers' efforts.  (Choose only one.)

    • A.

      All experiences provide opportunity for growth.

    • B.

      Everyone needs to be evaluated.

    • C.

      Everyone needs recognition.

    • D.

      Everyone needs accountability.

    Correct Answer
    C. Everyone needs recognition.
    Explanation
    This answer suggests that the Right Attitude Angle focuses on the importance of recognizing and acknowledging the efforts of customers. It emphasizes the need for individuals to be recognized for their achievements and contributions, highlighting the significance of celebrating success as a way to motivate and encourage further growth.

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  • 9. 

    Successful people think differently than unsuccesssful people in that they predict _________.

    • A.

      Success

    • B.

      Effectiveness

    • C.

      Accountability

    • D.

      Action

    Correct Answer
    A. Success
    Explanation
    Successful people think differently than unsuccessful people in that they predict success. Successful individuals have a mindset that is focused on achieving their goals and envisioning positive outcomes. They are able to anticipate potential obstacles and find ways to overcome them, ultimately leading to success. This prediction of success helps them stay motivated, take calculated risks, and make strategic decisions that align with their goals. On the other hand, unsuccessful people may lack this optimistic mindset and may not believe in their ability to succeed, which can hinder their progress and limit their achievements.

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  • 10. 

    What are some ways we can use The Three Rules with customers?  (Choose all that apply.)

    • A.

      Help customers analyze and challenge their unsuccessful beliefs about themselves

    • B.

      Help customers take credit for their successes, even small ones

    • C.

      When customers do not meet their goals, accept that they probably are not able to do so

    • D.

      Encourage customers to keep trying

    Correct Answer(s)
    A. Help customers analyze and challenge their unsuccessful beliefs about themselves
    B. Help customers take credit for their successes, even small ones
    D. Encourage customers to keep trying
    Explanation
    The Three Rules can be used with customers by helping them analyze and challenge their unsuccessful beliefs about themselves, helping them take credit for their successes (even small ones), and encouraging them to keep trying. By analyzing and challenging their unsuccessful beliefs, customers can gain a better understanding of their limitations and work towards overcoming them. Taking credit for successes, no matter how small, can boost confidence and motivation. Encouraging customers to keep trying instills perseverance and a positive mindset, which can lead to eventual success.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 16, 2009
    Quiz Created by
    Dtemple

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