1.
Which of the following operating sytsems can be upgraded to Windows 2000 Professional?
A. 
B. 
C. 
D. 
Windows NT 4.0 Workstation
2.
An external modem converts incoming data from:
A. 
B. 
C. 
D. 
3.
What is the maximum number of devices supported on a single IDE controller?
A. 
B. 
C. 
D. 
4.
During POST you hear one short beep. What doe sthis signify?
A. 
B. 
C. 
POST completed successfully
D. 
5.
A customer has complained that during a certain time of day, a user's client PC connect connect to our log or log in to the server. No one else seems to be experiencing difficulty. What is the first step in troubleshooting the problem?
A. 
Examine the back-up logs.
B. 
C. 
Examine the network server for network problems.
D. 
Run an anti-virus scan on the PC.
6.
Assuming you have a dual boot between a Windows 2000 OS and Win 95, and you have selected Win 95 in the OS Selection screen which of the following files will be responsible for transferring control to the OS finally?
A. 
B. 
C. 
D. 
7.
A 4xx, 5xx POST error code indicates a problem with:
A. 
B. 
C. 
D. 
8.
How can you connect two computers making them into a small network?
A. 
B. 
C. 
D. 
E. 
9.
A 17xx POST error code indicates a problem with:
A. 
B. 
C. 
D. 
10.
Which of the following can help you solve a problem in your Windows 2000 computer that you are not very confident about solving?
A. 
B. 
C. 
Windows 2000 Help and Support
D. 
11.
Your monitor screen displays pictures mixed with a light green color, what could be the problem?
A. 
A pin is bent on the video cable connector
B. 
The cable has been attached upside down
C. 
D. 
12.
Which of the following keys needs to be pressed while interrupting the OS loading process for the purpose of troubleshooting in Windows 2000?
A. 
B. 
C. 
D. 
13.
You want to convert the FAT16 drives on 20 different computers to FAT32 using batch files. Which of the following command-line utilities can help you achieve this?
A. 
B. 
C. 
D. 
14.
Which of the following file systems are supported by Win 2000?
A. 
B. 
C. 
D. 
15.
Which of the following diagnoses application error and writes the result to log files?
A. 
B. 
C. 
D. 
16.
Which of the following Operating Systems does not include a generic CD-ROM driver on its start up disk?
A. 
B. 
C. 
D. 
17.
Which of the following can be edited using the MSCONFIG utility in Windows 98?
A. 
B. 
C. 
D. 
E. 
18.
When replacing a fuser assembly in a laser printer, you need to be careful because:
A. 
It could be electrically charged.
B. 
C. 
The roller could have sharp edges.
D. 
The toner could leak out.
19.
A POST error code of 6xx indicates a problem with the:
A. 
B. 
C. 
D. 
20.
In Win 2000 you must be logged on as Administrator or a member of the Administrator's group to configure a device using he Add/Remove Hardware wizard in Control Panel or Device Manager.
21.
Your workstation has a modem on COM1, a mouse on COM2, and printer on LPT1 and a scanner on LPT2. Why can't you use IRQ5 for your NIC?
A. 
B. 
C. 
D. 
22.
What is the main difference between an ATA/33 and ATA/66 cable?
A. 
B. 
C. 
D. 
E. 
23.
The command to convert C: drive to an NTFS partition is:
A. 
B. 
C. 
D. 
24.
Which command prompt utility allows you to display the versions of the current OS running?
A. 
B. 
C. 
D. 
25.
What is the HKEY_CURRENT_USER portion of the Windows 95 registry stored?
A. 
B. 
C. 
D. 
E.