DirecTV Genie Knowledge Check

1. The GENIE system can record 5 HD programs at one time?

True

False

The GENIE system is capable of recording 5 HD programs simultaneously.

Explanation

The GENIE system is capable of recording 5 HD programs simultaneously.

2. How many tv's can get free upgrades to the Genie system for LOW risk customers?

1

2

3

4

All LOW risk customers can get free upgrades to the Genie system for their TVs. Since there is no specific limit mentioned in the question, it can be assumed that all the TVs belonging to LOW risk customers are eligible for the free upgrades. Therefore, the correct answer is 4, indicating that all the TVs can receive the Genie system upgrade.

Explanation

All LOW risk customers can get free upgrades to the Genie system for their TVs. Since there is no specific limit mentioned in the question, it can be assumed that all the TVs belonging to LOW risk customers are eligible for the free upgrades. Therefore, the correct answer is 4, indicating that all the TVs can receive the Genie system upgrade.

3. The primary receiver to choose in system x when ordering GENIE for a customer is called what?

DVR

HD DVR

Adv Whole Home DVR

None of the above

The primary receiver to choose in system x when ordering GENIE for a customer is called "Adv Whole Home DVR." This option is the correct answer because it refers to the advanced version of the Whole Home DVR system, which allows for recording and playback of shows in multiple rooms throughout the house. The other options, DVR and HD DVR, do not specify the advanced functionality of the Whole Home DVR system. Therefore, they are not the primary receiver to choose in system x.

Explanation

The primary receiver to choose in system x when ordering GENIE for a customer is called "Adv Whole Home DVR." This option is the correct answer because it refers to the advanced version of the Whole Home DVR system, which allows for recording and playback of shows in multiple rooms throughout the house. The other options, DVR and HD DVR, do not specify the advanced functionality of the Whole Home DVR system. Therefore, they are not the primary receiver to choose in system x.

4. If a customer wants an additional client for a 5th tv they would pay a upfront fee of $49?

True

False

If a customer wants an additional client for a 5th TV, they would have to pay an upfront fee of $49. This means that in order to have access to the additional client for their 5th TV, the customer would need to make a payment of $49 before they can use it. Therefore, the statement "True" is the correct answer.

Explanation

If a customer wants an additional client for a 5th TV, they would have to pay an upfront fee of $49. This means that in order to have access to the additional client for their 5th TV, the customer would need to make a payment of $49 before they can use it. Therefore, the statement "True" is the correct answer.

5. What is the upfront cost for the Genie system for MEDIUM risk customers?

0

$99

$199

$300

The upfront cost for the Genie system for MEDIUM risk customers is $99. This means that customers with a medium level of risk will need to pay $99 as an initial cost for the Genie system.

Explanation

The upfront cost for the Genie system for MEDIUM risk customers is $99. This means that customers with a medium level of risk will need to pay $99 as an initial cost for the Genie system.

6. Customers activating NEW DIRECTV service with NEW internet service qualify for what rebate?

$100 visa card

$50 visa closer coupon

HALF off their internet CPE

All of the above

Customers activating new DIRECTV service with new internet service qualify for all of the above rebates. This means they will receive a $100 Visa card, a $50 Visa closer coupon, and also get half off their internet CPE.

Explanation

Customers activating new DIRECTV service with new internet service qualify for all of the above rebates. This means they will receive a $100 Visa card, a $50 Visa closer coupon, and also get half off their internet CPE.

7. GENIE and the clients are only compatible with HD tv's?

True

False

The statement is false because GENIE and the clients are not only compatible with HD TVs. They can also be used with standard definition TVs.

Explanation

The statement is false because GENIE and the clients are not only compatible with HD TVs. They can also be used with standard definition TVs.

8. Medium risk customers do not qualify for free HD upgrades without paying a upfront fee?

True

False

The statement contradicts itself by saying that medium risk customers do not qualify for free HD upgrades without paying an upfront fee. If they do not qualify for free upgrades, it implies that they have to pay a fee. Therefore, the correct answer is False.

Explanation

The statement contradicts itself by saying that medium risk customers do not qualify for free HD upgrades without paying an upfront fee. If they do not qualify for free upgrades, it implies that they have to pay a fee. Therefore, the correct answer is False.

9. For a customer ordering 3 tv's, the equipment should be ordered as 1 Adv Whole Home DVR and 2 HD receivers?

True

False

The correct answer is False because for a customer ordering 3 TVs, the equipment should be ordered as 1 Adv Whole Home DVR and 3 HD receivers. Since there are 3 TVs, each TV would require a separate HD receiver, not just 2.

Explanation

The correct answer is False because for a customer ordering 3 TVs, the equipment should be ordered as 1 Adv Whole Home DVR and 3 HD receivers. Since there are 3 TVs, each TV would require a separate HD receiver, not just 2.

10. The LEAD offer of Choice Extra at $48.99 is worth how much ABR towards your day?

$10

$38

$63

$78

The LEAD offer of Choice Extra at $48.99 is worth $78 ABR towards your day.

Explanation

The LEAD offer of Choice Extra at $48.99 is worth $78 ABR towards your day.