Test for Dell Process
When part eta is outside sla.
When parts not available at depo.
When Parts are in transit.
When part will be shiipped from other country.
None of the above.
Collect and Reclaim.
Compensate and Renewal.
Collect and Return.
Confirm and Reconfirm.
All of the above.
Call newington depo.
Call David for assistance.
Check by Product description.
Check by Car products file.
All of the above.
Sc will contact depo.
Sc will call toll company.
Sc will check the toll website.
Sc will call the toll help desk no.
All of the above.
Sc will tell cust to wait for some more days till unit is repaired.
Sc will mail depot for status.
Sc will contact toll for assistance if unit picked or not.
Sc will contact depo coordinator and explain the issue, If needed will conference customer with depo coordinator.
All of the above.
2-3 business days.
1 week.
Depends on the depo repair person.
Whenever customer needs.
None of the above.
Whole unit delivery.
Whole unit damaged.
Warehouse unit delivery.
All of the above.
None of the above.
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D11.
D16.
D16 after D35.
D11 after D35.
D35.
Schedule it according to parts ETA and call the customer.
Check for any Depo call logged with same service tag and then schedule DSPPOW call updating remarks.
Call David and update him.
Esclate it to Dell.
None of the above.
D33.
D31.
D18.
D11.
All of the above.
When we set an ETA with customer within SLA.
When Customer was not available onsite during first visit, but Tech again attends the site within SLA.
When we set and ETA with customer for second time as Tech was not able to attend the site witin SLA and that reported as ENA.
When Customer request service afterhrs and Tech is available to do it.
None of the above.
When Machine is repaired but not working fine and tech has esclated it to Dell.
When Machine is repaired and system is working fine.
When Parts received are Incorrect.
When there is Incorrect Diagnosis.
None of the above.
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Set ETA with customer for date after 10 days when he is back to original address.
Set ETA with customer for Tech to attend the site at new address.
Esclate call to Dell.
All of the above.
None of the above.
D16 after D31.
D11 after D31.
D16.
D11.
None of the above.
When Tech has called the customer, but no answer.
When Unit is not available onsite, Tech only calls the customer.
When Unit is not available, Tech atends the site.
When Customer is not available, Tech attends the site.
All of the above.
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