Trivia Quiz On Customer Value Chain Management!

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Trivia Quiz On Customer Value Chain Management! - Quiz

This is a trivia quiz that tests your knowledge of customer value chain management. This is a type of management that is designed to ensure that a business maximizes its reach when it comes to the market, and it is able to surpass its competitors. Take up the test and see just how well you will do and how much knowledge you have on this field.


Questions and Answers
  • 1. 

    What does CVCM stand for?

    • A.

      Customer Value Chain Management

    • B.

      Cisco Value Chain Management

    • C.

      Cisco Value Chain Metric

    • D.

      Customer Value Commitment Management

    Correct Answer
    A. Customer Value Chain Management
    Explanation
    CVCM stands for Customer Value Chain Management. This refers to the process of managing and optimizing the value chain in order to enhance customer value and satisfaction. It involves understanding and analyzing each step of the value chain, from product development to delivery, and finding ways to improve efficiency and effectiveness at each stage. By focusing on the customer's needs and preferences throughout the value chain, organizations can enhance their competitive advantage and drive customer loyalty.

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  • 2. 

    Which operations VP in CVCM is responsible for GMO and Logistics?

    • A.

      Karl Braitberg

    • B.

      Kevin Harrington

    • C.

      Jeff Gallinat

    • D.

      Jose Van Dijk

    Correct Answer
    C. Jeff Gallinat
    Explanation
    Jeff Gallinat is responsible for GMO and Logistics in CVCM.

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  • 3. 

    These four focus themes align to which section of the CVCM VSEM?Voice of the Customer, Operational Excellence, Financial Productivity, Employee and Capabilities Development

    • A.

      Vision

    • B.

      Strategy

    • C.

      Execution

    • D.

      Measure

    • E.

      None of the above

    Correct Answer
    B. Strategy
    Explanation
    The four focus themes mentioned in the question (Voice of the Customer, Operational Excellence, Financial Productivity, Employee and Capabilities Development) align with the section of the CVCM VSEM called "Strategy." This section focuses on setting goals, identifying target markets, and developing strategies to achieve the organization's objectives. The mentioned themes are all strategic in nature and relate to the overall direction and approach of the organization.

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  • 4. 

    Which of the four groups below were the focus of Lean 1.0?

    • A.

      Component Suppliers

    • B.

      Contract Manufacturing Partners

    • C.

      Customers

    • D.

      Distributors

    Correct Answer
    B. Contract Manufacturing Partners
    Explanation
    Lean 1.0 focused on contract manufacturing partners. This means that the primary attention and efforts were directed towards improving the efficiency and effectiveness of the manufacturing partners involved in the production process. The aim was to optimize the manufacturing operations, reduce waste, and enhance overall productivity in order to achieve better results and customer satisfaction.

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  • 5. 

    Which of the following contribute to the complexity of Cisco's Value Chain?

    • A.

      Wide Range of Products

    • B.

      Acquisition Integration

    • C.

      Products Are Configured to Order

    • D.

      Breadth of Customers

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    The complexity of Cisco's Value Chain is contributed by various factors. The wide range of products offered by Cisco adds complexity as it requires managing different product lines and their associated processes. Acquisition integration also adds complexity as it involves integrating new businesses and their processes into the existing value chain. The fact that Cisco's products are configured to order further adds complexity as it requires customization and coordination of various components. Additionally, the breadth of customers served by Cisco adds complexity as it involves catering to diverse customer needs and preferences. Therefore, all of the above factors contribute to the complexity of Cisco's Value Chain.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 07, 2011
    Quiz Created by
    Cvcm_finance

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