.
Qualities of genuineness, empathy, non- possessiveness, warmth
Acceptance of ethnic differences between people
A willingness to work with clients of different ethnic backgrounds
Articulation and clarification of the worker's personal values, stereotypes, and biases about his/her own and others' ethnicity and social class
All of the above
True
False
True
False
True
False
More effective use of staff time with consumers
Improved communication with consumers
Builds trust in a relationship
Meets increasingly stringent regulations and accreditation requirements
All of the above