CSR Basics

1. Your role in the corporate image process is to

Provide excellent customer service

Create satisfied customers

Become experts in all aspects of the costume industry

Both A and B

2. In terms of customers, the general public who may potentially buy something are also known as

Internal Customers

External Customers

VIP Customers

FUN Customers

3. In terms of customers, people you work with every day are known as a(n)

Internal Customer

External Customer

Annoyance

Friends

4. Why is Customer Service so important?

Affects profit

Promotes success

Portrays you and buyfun.com

Customers only see this side of the business

All of the above

5. Customers are a valuable asset to our organization because they are

Constantly calling

Completely informed

Understand our policies

Why we have jobs

6. Positive actions, listening and acknowledging the customer are ways to make

Friends

A sale

A connection

Someone's day

7. Ownership, management, product performance, values/beliefs within a department and culture are factors in the customer's perception of our

Corporate Identity

Customer care

Corporate trust

Costume quality

8. Who is a customer?

Anyone who buys something

Anyone we communicate with

Anyone who follows our procedures perfectly

9. The distinctive characteristics or personality of an organization is also known as

Branding

Labeling

Organizational Image

Corporate Identity

10. Two elements of phone communication are language and

Voice inflection

Listening

Understanding

Smiling