CSR Basics
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Your role in the corporate image process is to
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Provide excellent customer service
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Create satisfied customers
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Become experts in all aspects of the costume industry
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Both A and B
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Quiz Preview
- 2.
In terms of customers, the general public who may potentially buy something are also known as
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Internal Customers
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External Customers
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VIP Customers
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FUN Customers
Correct Answer
A. External Customers -
- 3.
In terms of customers, people you work with every day are known as a(n)
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Internal Customer
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External Customer
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Annoyance
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Friends
Correct Answer
A. Internal Customer -
- 4.
Why is Customer Service so important?
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Affects profit
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Promotes success
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Portrays you and buyfun.com
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Customers only see this side of the business
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All of the above
Correct Answer
A. All of the above -
- 5.
Customers are a valuable asset to our organization because they are
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Constantly calling
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Completely informed
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Understand our policies
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Why we have jobs
Correct Answer
A. Why we have jobs -
- 6.
Positive actions, listening and acknowledging the customer are ways to make
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Friends
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A sale
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A connection
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Someone's day
Correct Answer
A. A connection -
- 7.
Ownership, management, product performance, values/beliefs within a department and culture are factors in the customer's perception of our
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Corporate Identity
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Customer care
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Corporate trust
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Costume quality
Correct Answer
A. Corporate Identity -
- 8.
Who is a customer?
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Anyone who buys something
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Anyone we communicate with
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Anyone who follows our procedures perfectly
Correct Answer
A. Anyone we communicate with -
- 9.
The distinctive characteristics or personality of an organization is also known as
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Branding
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Labeling
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Organizational Image
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Corporate Identity
Correct Answer
A. Corporate Identity -
- 10.
Two elements of phone communication are language and
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Voice inflection
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Listening
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Understanding
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Smiling
Correct Answer
A. Voice inflection -
Quiz Review Timeline (Updated): Aug 22, 2017 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Aug 22, 2017Quiz Edited by
ProProfs Editorial Team -
Aug 19, 2010Quiz Created by
Dclarksean
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