CSR Basics

10 Questions

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CSR Basics


Questions and Answers
  • 1. 
    • A. 

      Anyone who buys something

    • B. 

      Anyone we communicate with

    • C. 

      Anyone who follows our procedures perfectly

  • 2. 
    • A. 

      Affects profit

    • B. 

      Promotes success

    • C. 

      Portrays you and buyfun.com

    • D. 

      Customers only see this side of the business

    • E. 

      All of the above

  • 3. 
    In terms of customers, people you work with every day are known as a(n)
    • A. 

      Internal Customer

    • B. 

      External Customer

    • C. 

      Annoyance

    • D. 

      Friends

  • 4. 
    In terms of customers, the general public who may potentially buy something are also known as
    • A. 

      Internal Customers

    • B. 

      External Customers

    • C. 

      VIP Customers

    • D. 

      FUN Customers

  • 5. 
    The distinctive characteristics or personality of an organization is also known as
    • A. 

      Branding

    • B. 

      Labeling

    • C. 

      Organizational Image

    • D. 

      Corporate Identity

  • 6. 
    Ownership, management, product performance, values/beliefs within a department and culture are factors in the customer's perception of our
    • A. 

      Corporate Identity

    • B. 

      Customer care

    • C. 

      Corporate trust

    • D. 

      Costume quality

  • 7. 
    Customers are a valuable asset to our organization because they are
    • A. 

      Constantly calling

    • B. 

      Completely informed

    • C. 

      Understand our policies

    • D. 

      Why we have jobs

  • 8. 
    Your role in the corporate image process is to
    • A. 

      Provide excellent customer service

    • B. 

      Create satisfied customers

    • C. 

      Become experts in all aspects of the costume industry

    • D. 

      Both A and B

  • 9. 
    Positive actions, listening and acknowledging the customer are ways to make
    • A. 

      Friends

    • B. 

      A sale

    • C. 

      A connection

    • D. 

      Someone's day

  • 10. 
    Two elements of phone communication are language and
    • A. 

      Voice inflection

    • B. 

      Listening

    • C. 

      Understanding

    • D. 

      Smiling