CSR Basics
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- 1.
- A.
Anyone who buys something
- B.
Anyone we communicate with
- C.
Anyone who follows our procedures perfectly
- 2.
- A.
Affects profit
- B.
Promotes success
- C.
Portrays you and buyfun.com
- D.
Customers only see this side of the business
- E.
All of the above
- 3.In terms of customers, people you work with every day are known as a(n)
- A.
Internal Customer
- B.
External Customer
- C.
Annoyance
- D.
Friends
- 4.In terms of customers, the general public who may potentially buy something are also known as
- A.
Internal Customers
- B.
External Customers
- C.
VIP Customers
- D.
FUN Customers
- 5.The distinctive characteristics or personality of an organization is also known as
- A.
Branding
- B.
Labeling
- C.
Organizational Image
- D.
Corporate Identity
- 6.Ownership, management, product performance, values/beliefs within a department and culture are factors in the customer's perception of our
- A.
Corporate Identity
- B.
Customer care
- C.
Corporate trust
- D.
Costume quality
- 7.Customers are a valuable asset to our organization because they are
- A.
Constantly calling
- B.
Completely informed
- C.
Understand our policies
- D.
Why we have jobs
- 8.Your role in the corporate image process is to
- A.
Provide excellent customer service
- B.
Create satisfied customers
- C.
Become experts in all aspects of the costume industry
- D.
Both A and B
- 9.Positive actions, listening and acknowledging the customer are ways to make
- A.
Friends
- B.
A sale
- C.
A connection
- D.
Someone's day
- 10.Two elements of phone communication are language and
- A.
Voice inflection
- B.
Listening
- C.
Understanding
- D.
Smiling
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