CS Week Ending 052910

1. DHL provides pickup and delivery services on May 31st, 2010.

True

False

2. Where does FIFA world cup is being organized this year:

India

Japan

Saudi

South Africa

None

3. If third party contacted us for address change, what should be done:

Forward it to the service center and advise him to forward an authorization to the service center.

Advise him that address change is not possible

Forward it to the service center and advise him to contact the shipper

None of the above

4. Do DHL _ USA web site have an option that allows the customers to request a DHL account number?

Yes

No

5. While forwarding a request to any destination service center we While forwarding a request to any destination service center we should select the IATA code from:

Zip code in the destination address

Zip code in the origin address

Destination service area code found in the tracking sheets

Origin service area code in the tracking sheets

Cs Week Ending 052910