CS Quiz #4

1. Customer like to hear all of these things on a call except the following:

Their name.

A cheerful attitude.

Indifference.

Friendliness.

To thank the customer for calling.

Ask if there is anything else you can help them with.

Tell the caller to call us back they have concerns.

All of the above

Vary your responses.

Say nothing at all.

Give the same response repeatedly.

Nod your head.

Let the caller control the conversation.

Allow the conversation to unfold in a natural way.

Take whatever steps are necessary to end the call as quicky as possible.

Control the call.

The fact that the phoen rings too many times.

The way they are put on hold.

The fact that most people talk too fast.

All of the above.