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Quizzes › Business

Cs Quiz #1

5 Questions | By Holmic | Updated: Feb 19, 2013 | Attempts: 167

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Question 1 / 6

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1. What is usually the tie breaker that causes a client to choose one over another to do business with if all else is equal?

Outstanding customer service.

Location of company.

Size of company.

None of the above.

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About This Quiz

Customer Quizzes & Trivia

2.

What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. When you get off the phone with a difficult caller, it's important to...

Remain calm.

Bounce back emotionally and professionally.

Not take your frustration out on other callers.

All of the above.

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3. All except the following are characteristics of high level customer service.

Responsibilty.

Empathy.

Apathy.

Resiliency.

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4. If a caller is unhappy but you disagree with them, it's okay to...

Explain to them in a nice way why you disagree with them.

Promise that the Director of Client Services will follow up with them the next day.

Acknowledge their feelings.

Get off the phone as quickly as possible.

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5. You are the first impression for the company. How many seconds on a telephone call does it take to make a good impression on your caller?

4-6 seconds

30-60 seconds

1-2 minutes

3-4 minutes

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What is usually the tie breaker that causes a client to choose one...

When you get off the phone with a difficult caller, it's important...

All except the following are characteristics of high level customer...

If a caller is unhappy but you disagree with them, it's okay to...

You are the first impression for the company. How many seconds...

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