Copy Of PKT February 2019 - Sm

The correct answer is to inform the customer to create a new return again through self-serve as there is some technical error. This resolution is appropriate because the rejection reason indicates that there is a fraud-related issue with the return, and there is no existing incident about a customer complaint. Advising the customer to create a new return through self-serve implies that the consultant acknowledges the technical error and suggests a solution to rectify it.

The resolution to be given to the customer is to inform them to contact the Smart buy hotline number or email provided. This is the appropriate course of action as it allows the customer to directly communicate their complaint to the company and seek a resolution. It also provides the customer with the option to reach out during specific hours, ensuring that their concerns will be addressed in a timely manner.

The consultant should escalate the issue to Jeeves using the escalation form and ask the customer to wait for 24 hours. By escalating the issue, the consultant can bring it to the attention of Jeeves, who is responsible for providing the service. Asking the customer to wait for 24 hours allows Jeeves sufficient time to investigate and resolve the issue. This action ensures that the customer's problem is addressed and increases the chances of a satisfactory resolution.

The consultant cannot issue a TOA (Transfer of Authority) to the customer because the order status was not marked as 'delivered' on Smart Asist. This indicates that the mobile and accessories have not been officially handed over to the customer, so the consultant cannot transfer the authority of the purchase to the customer.

Customers will receive exchange value based on the grading system of the exchange product only for Cash on Delivery (COD) orders. This means that if a customer chooses to pay for their order upon delivery, they will have the option to exchange their product and receive a certain value based on its condition. This offer is not available for prepaid orders, where customers have already paid for their products in advance.

If the exchange product of a customer falls under grade A, the extra amount will be provided as an EGV refund to the customer within 48 hours from successful delivery. This means that the customer can expect to receive the refund within two days after the product has been successfully delivered.

The correct answer is "Thanks for continuing to shop on Flipkart and being a valuable Flipkart Plus customer" because it acknowledges the customer's loyalty and appreciation for being a part of the Flipkart Plus program. It also leaves a positive impression on the customer and shows that their business is valued.

The given question is asking if grocery is also available in Mumbai. The correct answer is "True" because grocery stores are commonly found in Mumbai, just like in any other city. Mumbai has a well-developed retail sector that includes various grocery stores and supermarkets, providing residents with access to a wide range of groceries and household items.

If the customer selects an offer that says "free," he will not lose any coins. The offer does not require any coins for redemption, so the customer can claim it without any loss.

The correct answer is to inform the customer to check with the bank for the EMI processing fee. This is because the processing fee is typically charged by the bank and not the seller. Therefore, the seller cannot guarantee whether the processing fee will be refunded along with the product amount. The customer should contact their bank directly to inquire about the refund policy for the EMI processing fee.

The customer can use the EGV (Electronic Gift Voucher) in case the PhonePe wallet does not have sufficient funds. The answer states that PhonePe Wallet activation is necessary to access the Gift Card section, implying that the customer can use the EGV as an alternative payment method if needed.

The statement is true because it states that Flipkart Plus customers can earn plus coins for purchases made on 2GUD across all categories. It also mentions that the coins will be added to the customer's Plus account as soon as the order is placed. This indicates that Flipkart Plus customers can indeed earn plus coins for their purchases on 2GUD.

The consultant should inform the customer that the courier service providers will attempt the delivery 3 times before returning the item. This means that the customer can expect the courier to make two more delivery attempts before the item is returned.

The offer with Flipkart was live from 15-January-2019 (12:00 am) to 19-January-2019 (11:59 pm), during which participants had to answer 5 simple questions related to Republic Day. Every 70th customer with the right answer would be chosen as winners, and 5 lucky participants would get a chance to win a Honor 9N Mobile for Re. 1 only.

The customer does not need to use the Gift Card section to use the 500 rs he received to his Flipkart wallet. This implies that he can directly use the amount from his Flipkart wallet without involving the PhonePe wallet or the Gift Card section.

Flipkart Plus customers can earn plus coins for purchases made across categories on 2GUD.

The customer will not get the exchange discount because there was a defect found in the exchange product. The exchange offer typically requires the product to be in good working condition without any defects. Since the customer's old mobile has a defect, they will not be eligible for the exchange discount.

The 2GUD team operates through a self-serve option where customers can access information and assistance on their own. Additionally, they also offer a "Call me back" service, where customers can request a callback from the team for further assistance. This indicates that customers have the option to either find answers through self-service or receive support through a callback, providing them with multiple avenues to seek help.

The customer will still get the discounted amount because the defect found in the exchange product does not affect the eligibility for the Prexo offer. The offer is specifically for the purchase of a Samsung Galaxy J7, and as long as the customer has placed an order for this specific product, they should still receive the discounted amount regardless of any defects in their old mobile.

The given answer is False. This means that the 'No Questions Asked Return' policy cannot be redeemed by any seller on Flipkart. This suggests that there are certain conditions or criteria that need to be met in order to avail of the return policy. It implies that not all sellers on Flipkart offer this policy and customers need to be aware of the specific sellers who provide this option.

The correct resolution for the customer in this situation is to update the same incident and inform the customer to wait for 72 hours for resolution. This suggests that there is an ongoing investigation into the fraud issue, and it may take some time to resolve. By updating the existing incident, the consultant can keep the customer informed and provide any updates or progress on the resolution. Asking the customer to wait for 72 hours indicates that the issue is being actively addressed and should be resolved within that timeframe.

The statement is false because it states that tempered glass is provided as a freebie to customers on the purchase of mobile phones from all sellers in Flipkart. However, there is no information given to support this claim. Without any evidence or confirmation, we cannot assume that tempered glass is provided as a freebie with every mobile phone purchase from all sellers on Flipkart. Therefore, the answer is false.

The statement is true because the "No Questions Asked Return" policy is typically offered by specific sellers who are willing to accept returns without asking any questions or requiring any explanation from the buyer. This policy is not universally applicable to all sellers, but only to a select set of sellers who choose to offer it as a customer service option.

The statement suggests that when customers purchase mobile phones from selected customers, they are given tempered glass as a freebie. Therefore, the answer is true, indicating that customers do receive tempered glass as a complimentary item when purchasing mobile phones from selected customers.