This quiz, titled 'Copy of PKT February 2019 - SM', assesses knowledge on Flipkart Plus customer benefits, exchange policies, and 2GUD operations. It is designed to evaluate understanding of customer service protocols and return management in an e-commerce setting.
Inform customer to contact Smart buy hotline number @ 080-46609211 (9 am to 9 PM) or email - [email protected]
Approve return for refund as its a Flipkart in house product
Offer replacement to customer
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Escalate the issue to Jeeves using the escalation form and ask the customer to wait for 24 hours
Request the customer to write an email to Jeeves
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No
Yes
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Cash on delivery (COD) orders
Cash on delivery and prepaid for both
Prepaid orders only
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48 hours from successful delivery
Soon after delivery of the product
Within 24-48 hours of successful delivery
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Thanks for continuing to shop on Flipkart and being a valuable Flipkart Plus customer
Thank you for shopping with Flipkart
Is there anything else I can help you with
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True
False
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None
50 Plus coins
10 Plus coins
As per the offer
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We would inform customer to check with the bank for EMI processing fee
Inform customer we would refund the entire amount
We would refund amount for product only
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Yes he can
PhonePe Wallet activation is required to use Gift Card section
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True
False
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Inform the customer that the courier service providers will attempt the delivery 3 times before returning the item
Inform the customer that a re-attempt would be made by the couriers in the next 2 business days
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15-January-2019 (12:00 am) to 19-January-2019 (11:59 pm)
15-January-2019 (12:00 am) to 25-January-2019 (11:59 pm)
25-January-2019 (12:00 am) to 31-January-2019 (11:59 pm)
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NOT required to use Gift Card section
Required to use Gift Card section
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False
True
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No
Yes
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Self serve /CMB(Call me back)
Self serve /CMB(Call me back)/ E mail
Only via chat
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Yes
No
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False
True
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Update the same incident and inform the customer to wait for 72 hrs for resolution
Inform customer to create a new return again through self serve as there is some technical error
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False
True
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True
False
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True
False
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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