IT Service Provider, Level-1, Final

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Quizzes Created: 2 | Total Attempts: 223
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  • 1/50 Questions

    What is an application?

    • Hardware
    • Software program
    • Music
    • Picture
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About This Quiz

This quiz tests fundamental knowledge of the Internet, covering concepts like browsing, search engines, and basic online terminology.

IT Service Provider, Level-1, Final - Quiz

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  • 2. 

    What is an icon?

    • A tiny picture on the screen that is for a program, file, or folder.

    • a tiny picture for the hard drive only.

    • A tiny music file.

    Correct Answer
    A. A tiny picture on the screen that is for a program, file, or folder.
    Explanation
    An icon is a small graphical representation that is displayed on the screen and represents a program, file, or folder. It serves as a visual cue to help users easily identify and locate specific items on their computer. Icons are commonly used in graphical user interfaces to provide a visual representation of various objects and actions.

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  • 3. 

    Software can be classified into how many types? 

    Correct Answer
    3, Three, three types
    Explanation
    Software can be classified into three types. This means that there are three distinct categories or classifications that software can fall into. The question is asking for the number of types, and the correct answer is 3.

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  • 4. 

    All formula in Excel start with

    • =

    • +

    • _

    • If

    Correct Answer
    A. =
    Explanation
    All formulas in Excel start with an equal sign (=). This is because the equal sign is used to indicate that the following characters or combination of characters should be treated as a formula and not as a regular text entry. By starting a cell entry with an equal sign, Excel knows that it needs to evaluate the contents of the cell and perform any necessary calculations.

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  • 5. 

    Full Meaning of VIRUS is.....

    Correct Answer
    Vital Information Resources Under Seized
    Explanation
    The given answer "Vital Information Resources Under Seized" is not the correct full meaning of the term "VIRUS". The correct full meaning of VIRUS is "Vital Information Resources Under Siege". It refers to a type of malicious software that can replicate itself and spread to other computer systems, causing harm and disruption.

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  • 6. 

    What does WWW mean?

    • World Wide Works

    • World Wide Web

    • World Wrestling Competition

    • World Wide Watch

    Correct Answer
    A. World Wide Web
    Explanation
    The correct answer is "World Wide Web." The term WWW refers to the World Wide Web, which is a system of interconnected hypertext documents accessed through the internet. It allows users to navigate between web pages and access information from various sources. The World Wide Web is a crucial component of the internet and has revolutionized the way we access and share information globally.

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  • 7. 

    You use Insert Tab to put header and footer in a document. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the Insert Tab in a document editing software typically contains options to add headers and footers. Headers and footers are sections of a document that appear at the top and bottom of each page, respectively. They often contain information such as page numbers, document titles, dates, and author names. By accessing the Insert Tab, users can easily add and customize headers and footers to their documents.

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  • 8. 

    What is Windows XP?

    • The computer’s operating system

    • A program for displaying images on the screen

    • A system for displaying photos and images on the computer

    • A hard drive

    Correct Answer
    A. The computer’s operating system
    Explanation
    Windows XP is an operating system developed by Microsoft. It was one of the most popular versions of the Windows operating system and was released in 2001. It provided users with a graphical interface to interact with the computer and manage various tasks and applications. It was widely used on personal computers and laptops until its support ended in 2014.

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  • 9. 

    What do people use Microsoft Excel for?

    • Business and math calculations

    • typing letters

    • Creating pictures

    • Designing websites

    Correct Answer
    A. Business and math calculations
    Explanation
    Microsoft Excel is a spreadsheet program that is widely used for business and math calculations. It allows users to create and manage large amounts of data, perform complex calculations, and generate charts and graphs. With its extensive formulas and functions, Excel is a valuable tool for financial analysis, budgeting, data analysis, and other mathematical tasks. It is not typically used for typing letters, creating pictures, or designing websites.

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  • 10. 

    What is a search engine?

    • A program that monitors your surfing behavior on the Internet

    • A website where you can type in key words and search for them in millions of web pages

    • A website where you can click on hundreds of pictures

    Correct Answer
    A. A website where you can type in key words and search for them in millions of web pages
    Explanation
    A search engine is a website where you can type in keywords and search for them in millions of web pages. It allows users to find specific information or websites by entering relevant keywords or phrases. The search engine then displays a list of results that match the user's query, ranked according to relevance. This enables users to quickly and efficiently find the information they are looking for on the internet.

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  • 11. 

    If you’re connected to the Internet, you are:

    • Outline

    • Offline

    • Online

    Correct Answer
    A. Online
    Explanation
    If you are connected to the Internet, it means that you have established a connection to the global network of computers and servers. This allows you to access and interact with various online services, websites, and applications. Being "online" means that you have the ability to send and receive data over the Internet, such as browsing the web, sending emails, or streaming videos. It is the opposite of being "offline," which means that you are not connected to the Internet and cannot access online resources.

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  • 12. 

    What does CPU stand for? 

    • Computer Processing Unit

    • Central Programming Unit

    • Computer Programming Unit

    • Central Processing Unit

    Correct Answer
    A. Central Processing Unit
    Explanation
    CPU stands for Central Processing Unit. It is the primary component of a computer that performs most of the processing inside the computer. It is responsible for executing instructions, performing calculations, and managing data flow between different components of the computer. The CPU is often referred to as the "brain" of the computer because it carries out the majority of the computer's operations.

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  • 13. 

    How do you open a program such as a Microsoft Word when there are no icons on the desktop?  

    • Right click to reveal all icons.

    • It is not possible to open program if no icons are on the desktop.

    • Restart the computer.

    • Cick the start button and select program from the menu

    Correct Answer
    A. Cick the start button and select program from the menu
    Explanation
    To open a program like Microsoft Word when there are no icons on the desktop, you can click the start button on the computer and select the program from the menu. This will allow you to access and open the program even if there are no icons visible on the desktop.

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  • 14. 
    What type of port is this? - ProProfs

    What type of port is this?

    • PS/2 port

    • USB port

    • Parallel port

    • Pass port

    Correct Answer
    A. USB port
    Explanation
    The given correct answer is "USB port". A USB port is a standard interface that is used to connect various devices to a computer. It allows for the transfer of data and power between the computer and the connected device. USB ports are commonly found on computers, laptops, and other electronic devices, and they have become the standard for connecting peripherals such as keyboards, mice, printers, and external storage devices.

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  • 15. 

    The storage capacity of a floppy disk is 

    • 1.44 MB

    • 1.40 GB

    • 1.44 KB

    • 1.44 TB

    Correct Answer
    A. 1.44 MB
    Explanation
    A floppy disk has a storage capacity of 1.44 MB. This was a common storage medium used in the past for saving and transferring data. The disk could hold a relatively small amount of data compared to modern storage devices, but it was widely used for documents, programs, and other files.

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  • 16. 

    Keyboard shortcut to insert a new slide?  

    • Ctrl+M

    • Shift+4

    • Shift+M

    • Ctrl+N

    Correct Answer
    A. Ctrl+M
    Explanation
    The keyboard shortcut Ctrl+M is used to insert a new slide in various presentation software, such as Microsoft PowerPoint. This shortcut is commonly used because it is easy to remember and can be quickly executed by pressing the Ctrl key and the letter M simultaneously. By using this shortcut, users can efficiently add new slides to their presentations without having to navigate through menus or use the mouse.

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  • 17. 

    What is a browser?

    • Internet Explorer only

    • Safari only

    • A browser is a software program that lets you explore the World Wide Web to find text, graphics, sound, movies, games, chats and more. An example of a browser is Safari or Internet Explorer.

    • A hard drive

    Correct Answer
    A. A browser is a software program that lets you explore the World Wide Web to find text, graphics, sound, movies, games, chats and more. An example of a browser is Safari or Internet Explorer.
    Explanation
    A browser is a software program that allows users to access and navigate the World Wide Web. It enables users to search for and view various types of content such as text, graphics, sound, movies, games, and chats. Examples of popular browsers include Safari and Internet Explorer. The correct answer accurately defines a browser and provides examples to further illustrate its functionality.

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  • 18. 

    A word processing file can be attached to an e-mail message?

    • Yes

    • No

    • Depends on what type of file

    • Only to certain email addresses

    Correct Answer
    A. Yes
    Explanation
    A word processing file can be attached to an e-mail message because most email platforms allow users to attach files of various types, including word processing files such as .doc or .docx. This allows the sender to share a document with the recipient through email, making it convenient for sharing and collaborating on documents.

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  • 19. 

    This memory is for short term storage and is lost when the computer is turned off.  

    • Icon

    • CPU

    • RAM

    • Hard drive

    Correct Answer
    A. RAM
    Explanation
    RAM stands for Random Access Memory, and it is a type of computer memory that is used for short-term storage. It is volatile, meaning that its contents are lost when the computer is turned off. RAM is responsible for temporarily holding data and instructions that the CPU needs to access quickly while a computer is running. It allows for faster data access and retrieval compared to other types of storage, such as a hard drive. Therefore, the given answer, RAM, is correct as it accurately describes the memory that is lost when the computer is turned off.

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  • 20. 

    When you hold the left mouse button down and drag it over text or pictures, you are ______________.

    • Highlighting

    • Covering

    • Deleting

    • Typing

    Correct Answer
    A. Highlighting
    Explanation
    When you hold the left mouse button down and drag it over text or pictures, you are highlighting them. This action allows you to select and mark specific portions of the text or images for various purposes such as copying, formatting, or deleting.

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  • 21. 

    What is the Internet?

    • The Internet is a network of printers.

    • The Internet is web pages linked together.

    • The Internet is millions of computers around the world connected to each other.

    Correct Answer
    A. The Internet is millions of computers around the world connected to each other.
    Explanation
    The correct answer is that the Internet is millions of computers around the world connected to each other. This explanation accurately describes the concept of the Internet as a global network of interconnected computers. It highlights the vast scale and connectivity of the Internet, emphasizing that it is not limited to a specific type of device or function like printers or web pages.

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  • 22. 
    What is the name of this Windows element?   - ProProfs

    What is the name of this Windows element?  

    • Workbar

    • Taskbar

    • Program bar

    • Spacebar

    Correct Answer
    A. Taskbar
    Explanation
    The correct answer is "Taskbar" because the taskbar is a Windows element that is located at the bottom of the screen. It displays the Start button, open programs, and system tray icons. Users can access and switch between open programs, launch new programs, and access system settings from the taskbar.

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  • 23. 
    What is the name of this Windows screen?   - ProProfs

    What is the name of this Windows screen?  

    • Desk screen

    • Desktop

    • Desk window

    • Desk window

    Correct Answer
    A. Desktop
    Explanation
    The correct answer is "Desktop". The desktop is the main screen of the Windows operating system, where users can see and access their files, folders, and shortcuts. It serves as a workspace and provides a graphical interface for navigating and organizing the computer's contents.

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  • 24. 

    What is a monitor?

    • A monitor is the hard drive of the computer

    • A monitor is the disk drive

    • The part of a computer that allows the user to view information on a screen.

    Correct Answer
    A. The part of a computer that allows the user to view information on a screen.
    Explanation
    A monitor is the part of a computer that allows the user to view information on a screen. It is not the hard drive or the disk drive, as those are separate components responsible for storing and retrieving data. The monitor is specifically designed to display the output of the computer, such as text, images, and videos, allowing the user to interact with the system visually.

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  • 25. 

    What ribbon do you use to change margins?  

    • Page Layout

    • View

    • Home

    • Insert

    Correct Answer
    A. Page Layout
    Explanation
    To change margins in a document, you would use the Page Layout ribbon. This ribbon contains various options and tools related to formatting and adjusting the layout of the document, including the ability to change margins. The View ribbon is used for changing the view settings of the document, such as zoom level or displaying rulers. The Home ribbon is used for basic editing functions, such as copying and pasting. The Insert ribbon is used for adding elements like tables, pictures, or headers and footers to the document.

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  • 26. 
    Which of these buttons is used to close or exit a window? - ProProfs

    Which of these buttons is used to close or exit a window?

    • A

    • B

    • C

    • None of the above

    Correct Answer
    A. C
    Explanation
    The correct answer is "None of the above." This is because there is no specific button mentioned in the options that is used to close or exit a window. The options A and B are not relevant to the question, and option C indicates that there is no appropriate button provided in the given options.

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  • 27. 

    Which of the following statements are good advice?

    • Think before you post information online - once posted it's difficult to remove.

    • Always keep your password a secret.

    • Tell your parents if you are upset by language, pictures or anthing on the internet.

    • Be careful who you trust online.

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The given statement "All of the above" is the correct answer because all of the statements listed are good advice for internet safety. Thinking before posting online helps prevent sharing personal information that may be difficult to remove later. Keeping passwords a secret helps protect personal accounts from unauthorized access. Telling parents about any upsetting content encountered online allows for support and guidance. Being cautious about trusting others online helps avoid potential scams or dangers. Therefore, all the statements mentioned provide valuable advice for staying safe on the internet.

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  • 28. 

    To copy text, you

    • Highlight it, right click, and select 'copy'

    • Highlight it, go to file, and select 'copy'

    • Highlight it and click the copy button on the toolbar

    • Highlight it, click ctrl c

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above". This is because all of the listed options are valid ways to copy text. You can either right click and select 'copy', go to the file menu and select 'copy', click the copy button on the toolbar, or use the keyboard shortcut Ctrl+C to copy highlighted text.

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  • 29. 

     Which one is both an input and output device? 

    • Headphone

    • Speaker

    • Scanner

    • Keyboard

    Correct Answer
    A. Headphone
    Explanation
    A headphone is both an input and output device because it can be used to listen to audio output from a device such as a computer or music player, but it can also be used as an input device for activities like voice chatting or recording audio.

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  • 30. 

    You cannot save your document either in a pendrive or in a diskette

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that you cannot save your document either in a pendrive or in a diskette. However, it is possible to save documents in both a pendrive and a diskette. Both devices are commonly used for storing and transferring files, including documents. Therefore, the correct answer is false.

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  • 31. 

    This part does the real calculation, moving and processing of information. 

    • CPU

    • RAM

    • Hard drive

    • IBM

    Correct Answer
    A. CPU
    Explanation
    The CPU, or central processing unit, is responsible for performing calculations and processing information in a computer system. It is the component that carries out the actual execution of instructions and performs tasks such as arithmetic operations, logical operations, and data manipulation. The CPU is often referred to as the "brain" of the computer as it controls and coordinates the activities of all other hardware components. Therefore, it is the part that handles the real calculation and processing of information in a computer system.

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  • 32. 
    Which of these buttons is used to minimize a window? - ProProfs

    Which of these buttons is used to minimize a window?

    • A

    • B

    • C

    • None of the above

    Correct Answer
    A. A
    Explanation
    Button A is used to minimize a window.

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  • 33. 

    To make the text at the center, click Left Alignment in the Home Tab. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because to make the text at the center, you need to click on the Center Alignment option in the Home Tab, not the Left Alignment option.

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  • 34. 
    If you have two windows minimized (like the picture below), how do you open them back up? - ProProfs

    If you have two windows minimized (like the picture below), how do you open them back up?

    • Ctrl+F4

    • Alt+Tab

    • Search the computer history.

    • Alt+Shift

    Correct Answer
    A. Alt+Tab
    Explanation
    Alt+Tab is the correct answer because it is a keyboard shortcut used to switch between open windows or applications on a computer. When you have multiple windows minimized, pressing Alt+Tab allows you to cycle through them and bring them back up on the screen. This is a commonly used shortcut to quickly navigate between different open windows without using the mouse.

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  • 35. 

    What is font?

    • style of pictures

    • Style of computer text

    • Style of shapes

    • All of the above

    Correct Answer
    A. Style of computer text
    Explanation
    Font refers to the style, size, and design of text in a computer or digital document. It determines how the characters appear on the screen or when printed. Fonts can vary in terms of their style, such as bold, italic, or underlined, and can also include different shapes and designs. Therefore, the correct answer is "style of computer text" as it accurately describes what a font is.

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  • 36. 

     Choose the Outputs 

    • Projector

    • Monitor

    • Mouse

    • Plotter

    Correct Answer(s)
    A. Projector
    A. Monitor
    A. Plotter
    Explanation
    The given answer includes three different types of output devices: projector, monitor, and plotter. A projector is used to display images or videos on a larger screen, making it suitable for presentations or movie screenings. A monitor is a common output device used to display visual information from a computer. A plotter is a specialized output device that is used to create high-quality, large-scale prints or drawings. Therefore, the answer includes a variety of output devices that serve different purposes.

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  • 37. 

    In Microsoft Word 2010, a squiggly red line under a word means

    • Check your grammer

    • Word does not have a synonym match

    • The word is misspelled

    • The dictionary is full

    Correct Answer
    A. The word is misspelled
    Explanation
    A squiggly red line under a word in Microsoft Word 2010 indicates that the word is misspelled. Word has a built-in spell checker that automatically detects and highlights misspelled words with a red line. This feature helps users identify and correct spelling errors in their documents.

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  • 38. 

    How do you minimize or maximize a program in Windows?

    • Right click on the mouse.

    • Go to "File" and select minimize or maximize

    • Top right corner, dash or square

    • This function can not be done.

    Correct Answer
    A. Top right corner, dash or square
    Explanation
    To minimize or maximize a program in Windows, you can click on the top right corner of the program window where you will find a dash or square symbol. Clicking on the dash will minimize the program, reducing it to a smaller window or taskbar icon. Clicking on the square will maximize the program, making it full-screen or filling the available space on your desktop.

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  • 39. 

    When words are slanted, like this, what is it called?

    • Bold

    • Underlined

    • Italics

    • Links

    Correct Answer
    A. Italics
    Explanation
    When words are slanted, it is called italics. Italics are a typographical style where the text is inclined or tilted to the right. This formatting style is commonly used to emphasize certain words or phrases, indicate titles of books or movies, or denote foreign words or phrases. Italicized text stands out from the regular text and helps to convey emphasis or importance to the reader.

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  • 40. 
    What is the name of this row of buttons in Word 2010?      - ProProfs

    What is the name of this row of buttons in Word 2010?     

    • Home page

    • Ribbon

    • Taskbar

    • Button bar

    Correct Answer
    A. Ribbon
    Explanation
    The correct answer is "Ribbon." In Word 2010, the row of buttons at the top of the program window is called the Ribbon. It contains various tabs, such as Home, Insert, Page Layout, etc., each containing different groups of commands and options related to specific tasks or functions in Word. The Ribbon replaced the traditional menu and toolbar system in Word 2007 and has been a prominent feature in subsequent versions of Microsoft Office.

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  • 41. 

    What does highlight mean?

    • To click something on a page with your mouse.

    • To click on a picture.

    • To select a shape.

    • To selecting information

    Correct Answer
    A. To selecting information
    Explanation
    The term "highlight" refers to the action of selecting or emphasizing specific information. This can be done by using the mouse to click and drag over the desired text or data, thereby visually distinguishing it from the rest of the content.

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  • 42. 

    What does delete mean?

    • To take away information

    • to add information

    • To change information

    Correct Answer
    A. To take away information
    Explanation
    The word "delete" refers to the action of removing or erasing information. It is used to eliminate or discard data or content from a system or document. This action permanently erases the selected information, making it no longer accessible or retrievable. Therefore, the correct answer is "to take away information."

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  • 43. 

    This part sends signals to other parts of the computer to tell them what to do. 

    • Power supply

    • Motherboard

    • Icon

    • Hard drive

    Correct Answer
    A. Motherboard
    Explanation
    The motherboard is responsible for sending signals to other parts of the computer to instruct them on what to do. It acts as the central communication hub, connecting all the components together and facilitating the flow of information between them. Without a motherboard, the various parts of the computer would not be able to communicate effectively, and the computer would not be able to function properly.

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  • 44. 

    What does download mean?

    • To install a program.

    • To get a picture file.

    • To add extra memory.

    • To get a file from someone else’s computer and save it onto your computer

    Correct Answer
    A. To get a file from someone else’s computer and save it onto your computer
    Explanation
    Downloading refers to the process of obtaining a file or data from another computer or server and saving it onto your own computer or device. It typically involves transferring files over a network, such as the internet. This can include downloading various types of files such as documents, images, videos, or software programs.

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  • 45. 

    Why shouldn't you type in capital letters?

    • Some people can't read all capital letters.

    • It looks like you are shouting and people will think you are rude.

    • It is poor grammar.

    • It isn't good for the computer to always type in capital letters.

    Correct Answer
    A. It looks like you are shouting and people will think you are rude.
    Explanation
    Typing in capital letters can give the impression that you are shouting, which can be perceived as rude by others. This is because using all capital letters is often associated with shouting or emphasis in written communication. Therefore, it is generally considered polite to avoid typing in capital letters to prevent misunderstandings and maintain a respectful tone in online conversations.

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  • 46. 

    What is a hard drive? 

    • Something that plays music.

    • It stores information.

    • It is a place to share photos.

    • It is memory.

    Correct Answer
    A. It stores information.
    Explanation
    A hard drive is a device that is used to store information. It is not something that plays music, a place to share photos, or memory. Instead, it is a physical component of a computer system where data and files are stored for long-term use. Hard drives are commonly used to store operating systems, software programs, documents, photos, videos, and other types of digital information.

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  • 47. 

    To access the Paint program, you click on the start menu and

    • Go to programs, then accessories, then click on 'Paint'

    • Go to programs, then accessories, then Microsoft Office, and click on 'Paint'

    • go to Internet Explorer or Firefox

    • Go into the control panel

    Correct Answer
    A. Go to programs, then accessories, then click on 'Paint'
    Explanation
    The correct answer is to go to programs, then accessories, then click on 'Paint'. This is because the Paint program is typically located in the accessories folder within the programs menu. By following these steps, you can easily access the Paint program on your computer.

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  • 48. 

    What does the "Reply to All" e-mail function do?

    • It will generate a reply message to all of the recipients of the message.

    • It will send a reply message to every entry in your address book.

    • It will generate a reply message only to the sender of the message.

    • This function is not possible.

    Correct Answer
    A. It will generate a reply message to all of the recipients of the message.
    Explanation
    The "Reply to All" e-mail function allows the user to send a reply message to all of the recipients of the original message. This means that when the user clicks on "Reply to All," their response will be sent to everyone who received the original message, not just the sender.

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  • 49. 
    You see this dialog box. You want to close the program without saving the latest version of your document. Which button will you click on? - ProProfs

    You see this dialog box. You want to close the program without saving the latest version of your document. Which button will you click on?

    • Yes

    • No

    • Cancel

    Correct Answer
    A. No
    Explanation
    To close the program without saving the latest version of the document, you would click on the "No" button. This button indicates that you do not want to save any changes and simply want to close the program.

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Quiz Review Timeline (Updated): Nov 10, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Nov 10, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 24, 2018
    Quiz Created by
    Jobiulla

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