1.
Which of the following device cards goes into an AGP slot on a computer system board?
A. 
B. 
C. 
D. 
2.
Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?
A. 
Check the power light on the AC adapter
B. 
Remove all unneeded peripherals
C. 
Swap the laptop battery for a new or refurbished battery
D. 
Check the backlight for functionality
3.
Which of the following provides data redundancy by writing data to two disks simultaneously?
A. 
B. 
C. 
D. 
4.
A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source? (Select TWO).
A. 
B. 
C. 
D. 
5.
Which of the following can be hot-swappable?
A. 
B. 
C. 
D. 
6.
Which of the following adapter types will use a RJ-45 connector?
A. 
B. 
C. 
D. 
7.
Which of the following ports is BEST to use when adding a network printer in Windows XP?
A. 
B. 
C. 
D. 
8.
Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCPserver?
A. 
B. 
C. 
D. 
9.
Which of the following commands is BEST to use when testing remote connectivity to a host?
A. 
B. 
C. 
D. 
10.
Which of the following can be disabled to help prevent access to a wireless network?
A. 
B. 
C. 
D. 
11.
Which of the following wireless protocols requires the use of MIMO antennas?
A. 
B. 
C. 
D. 
12.
In which of the following steps of the troubleshooting theory is it important to perform backups?
A. 
B. 
C. 
D. 
13.
Which of the following devices will allow a technician to use a single set of input devices on several computers?
A. 
B. 
C. 
D. 
14.
Which of the following are locations where a computer virus could exist and then further infect a computer? (Select TWO).
A. 
B. 
C. 
D. 
15.
A technician is trying to install an OS to a remote PC without the use of physical media. Which of the following is used to perform this task?
A. 
B. 
C. 
D. 
16.
Which of the following has the LEAST amount of storage capacity?
A. 
B. 
C. 
D. 
17.
A 400GB IDE hard disk drive with a Molex connector uses how many volts?
A. 
B. 
C. 
D. 
18.
Which of the following cable types uses an RJ-45 connector, and would MOST commonly be used in an environment with high EMI or RFI?
A. 
B. 
C. 
D. 
19.
Which of the following is the function of a power inverter?
A. 
B. 
Provides a regulated AC voltage
C. 
D. 
Provides a backup power source
20.
Which of the following locations will allow a user to change the Windows Vista Start Menu to resemble the Windows XP Start Menu?
A. 
Right-click Start Menu/Properties/Start Menu tab
B. 
Control Panel/User Accounts
C. 
Start/All programs/Accessories/Ease of Access
D. 
Right-click Desktop/Personalize
21.
Which of the following printer types requires the use of toner?
A. 
B. 
C. 
D. 
22.
A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which are functioning properly.Which of the following should the technician do NEXT?
A. 
Test the machine with a power supply tester.
B. 
Test the machine on a UPS battery backup.
C. 
Plug the machine into a different wall outlet.
D. 
Check to make sure the motherboard is seated correctly
23.
Which of the following cable types uses an RJ-45 connector and is MOST commonly used in an Ethernet network?
A. 
B. 
C. 
D. 
24.
Which of the following is the native resolution of a WUXGA monitor?
A. 
B. 
C. 
D. 
25.
Which of the following should be replaced when performing laser printer preventative maintenance? (Select THREE).
A. 
B. 
C. 
D.