1.
A user reports that their system is giving a message stating that their USB 2.0 devices are running
at USB 1.1 speed without an external USB hub. The devices run at USB 2.0 when tested on the
technicians PC. Which of the following will MOST likely provide USB 2.0 functionality?
A. 
Install an IEEE 1394 compliant expansion card.
B. 
Install an external USB 2.0 hub.
C. 
Install a USB 2.0 firmware update on the motherboard.
D. 
Replace USB 1.1 extension cables with USB 2.0 extension cables.
2.
Which of the following is the BEST tool to troubleshoot a DB-9 port?
A. 
B. 
C. 
D. 
3.
A customer reports that a networked printer is not printing documents. The technician successfully
pings the printers IP address. Which of the following could be the problem? (Select TWO).
A. 
The network cable is unplugged.
B. 
The printer is low on toner.
C. 
The gateway address on the printer is incorrect.
D. 
The printer is out of paper.
E. 
The spooler is not functioning.
4.
Which of the following does PING Ct do?
A. 
Continuous ping of an IP address until cancelled
B. 
Continuous ping of an IP address until the count reaches 1000
C. 
Continuous ping of an IP address until the target responds
D. 
Continuous ping of an IP address until the target returns
5.
Which of the following is contained in the first sector of the hard disk?
A. 
B. 
C. 
D. 
6.
A technician is tasked with setting up a Windows XP computer with a user account that will only be
used to access the Internet. Which account type should the user have access to?
A. 
B. 
C. 
D. 
7.
If a technician suspects that the voltage being delivered to a desktop computers power supply is
insufficient or incorrect, which device should be used to determine the correct voltage?
A. 
B. 
C. 
D. 
8.
A virus has been removed from the users machine, but the user still cannot access the Internet.
Which of the following should the technician check NEXT?
A. 
Disable port forwarding on the router.
B. 
Reboot to Safe Mode and see if the Internet is accessible.
C. 
Format the machine and reinstall the OS.
D. 
Check the web browsers proxy settings.
9.
After upgrading to Windows Vista, a client states that the run command no longer appears on the
Start menu:
Which of the following is the reason the user cannot see the run command?
A. 
The user must be an administrator to have access to the run command.
B. 
The Vista run command is not installed by default during an upgrade.
C. 
Vista has replaced the run command with the Power Shell.
D. 
The run command is not displayed by default on the start menu.
10.
A user states that email is not being received. Which of the following protocols should the
technician check for incoming mail?
A. 
B. 
C. 
D. 
11.
On a laptop, which of the following is the name of the socket that a wireless card would typically
be inserted into?
A. 
B. 
C. 
D. 
12.
A technician has just installed a new hard drive into a Windows Vista desktop computer. The hard
drive does not appear in Windows Explorer. Which of the following should the technician perform
NEXT to have the drive recognized by the system?
A. 
Initialize and format the hard drive through Disk Management
B. 
C. 
Assign a drive letter to the hard drive through Disk Management
D. 
Configure the drive in the systems CMOS program
13.
A workstation is not booting correctly. The technician wants to locate bad sectors and recover
readable information. Which of the following commands would the technician use?
A. 
B. 
C. 
D. 
14.
A technician adds a video card to a single monitor system with an existing on-board video
controller. After powering on the system, an error message appears on the monitor stating No
Input Detected. Which of the following is the problem?
A. 
The add-on video card is conflicting with the onboard video controller.
B. 
The add-on video card is incompatible with the system.
C. 
The monitor is still connected to the onboard video controller.
D. 
The monitor cannot support the video resolution of the add-on video card.
15.
Which of the following is the MAXIMUM allowable cable length of CAT5?
A. 
B. 
C. 
D. 
16.
An internal IEEE 1394 expansion card should be installed on which port type?
A. 
B. 
C. 
D. 
17.
A technician is troubleshooting problems with a hard drive. After checking the drive in another
computer and finding no issues, the technician takes voltage readings on the Molex connector
from the power supply. Which of the following represents the readings the technician should find?
A. 
B. 
C. 
D. 
18.
A user powers up their desktop PC, and instead of booting up normally, the user is taken into the
BIOS setup. Which of the following is the MOST likely problem?
A. 
B. 
NTLDR cannot be found by the system
C. 
D. 
The BIOS requires a firmware update
19.
A user reports that when typing on the laptop keyboard, the mouse pointer scrolls across the
screen. Which of the following would MOST likely resolve this issue?
A. 
B. 
C. 
D. 
Plug in an external mouse
20.
A computer is responding slowly and the Task Manager shows that spool.exe is using 95% of
system resources. Which of the following is MOST likely the cause of this problem?
A. 
B. 
Windows Update is running
C. 
A virus infection has occurred
D. 
Hyper threading has been disabled
21.
Which of the following should MOST likely be replaced if the laptop will not display any video
through the laptops screen or an external monitor?
A. 
B. 
C. 
D. 
22.
A technician is replacing a motherboard in a users desktop PC. Which of the following tools should
be used before replacing the new motherboard?
A. 
B. 
C. 
D. 
23.
A computer just had a memory upgrade installed on the machine. Upon boot, the system does not
recognize the new memory even though it is listed as being compatible on the manufacturers
website. Which of the following is MOST likely needed to resolve the issue?
A. 
B. 
C. 
D. 
24.
USER1 is part of the Users Group and is attempting to access files via UNC path
\\SERVER\FILESHARE. \\ SERVER\FILESHARE has the following share permissions:
AdministratorsFull ControlUsersRead OnlyGuestsNo AccessThe directory on the hard drive where
the share is located has the following permissions: AdministratorsFull
ControlUsersChangeGuestsNo AccessWhich of the following levels of access will login account
USER1 have?
A. 
B. 
C. 
D. 
25.
A user states that the computer is too slow when capturing video from an HD camera. Upon
inspection the technician realizes that the computer is state-of-the-art in hardware, but it is using
an external legacy USB 1.1 video capture card. The camera has USB 2.0 and IEE1394b outputs.
Which of the following is the BEST recommendation to increase the video capture capabilities in
this situation?
A. 
Recommend using lower resolution in the video signal.
B. 
Install an IEEE1394b video capture card.
C. 
Recommend replacing the camera with a USB 1.1 connection.
D. 
Install a USB 2.0 video capture card.