CompTIA A+ 220-702 Practical Application Topic 1 Vol.A

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  • 1/100 Questions

    Which of the following multimeter modes would be used to MOST accurately test the functionality of the black and red wires on a Molex connector of an in use power supply?

    • Voltage
    • Continuity
    • Resistance
    • Calibrate
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About This Quiz

This CompTIA A+ 220-702 Practical Application quiz assesses skills in troubleshooting printer issues, managing temporary files, upgrading laptop memory, understanding user profile directories, and installing expansion cards. It prepares learners for practical scenarios in computer hardware management.

CompTIA A+ 220-702 Practical Application Topic 1 Vol.A - Quiz

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  • 2. 

    Which of the following is the MOST effective method of retrieving a screw which has fallen into a computer case?

    • Use a computer vacuum to retrieve the screw.

    • Use an extension magnet to access the screw.

    • Tap the case bezel repeatedly to loosen the screw.

    • Abandon screw retrieval and use a spare screw.

    Correct Answer
    A. Use an extension magnet to access the screw.
    Explanation
    Using an extension magnet to access the screw is the most effective method of retrieving a screw that has fallen into a computer case. This method allows for precise and targeted retrieval of the screw without causing any damage to the computer components. The magnet can easily attract and hold onto the screw, making it easier to remove from the case.

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  • 3. 

    Which of the following will happen when a user plugs a USB 1.1 device into a USB 2.0 port?

    • The device will operate at the higher USB 2.0 speed.

    • The device will not function.

    • The device will prompt for drivers so that it can run at the higher USB 2.0 speed.

    • The device will operate at the lower USB 1.1 speed.

    Correct Answer
    A. The device will operate at the lower USB 1.1 speed.
    Explanation
    When a user plugs a USB 1.1 device into a USB 2.0 port, the device will operate at the lower USB 1.1 speed. This is because USB 2.0 ports are backward compatible with USB 1.1 devices, but the device itself does not have the capability to operate at the higher USB 2.0 speed. Therefore, it will default to the lower speed that it is designed for.

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  • 4. 

    Which of the following is used to test all computer hardware before installing an operating system?

    • An operating system needs to be installed

    • POST card

    • Another computer

    • BIOS setting

    Correct Answer
    A. POST card
    Explanation
    A POST card is used to test all computer hardware before installing an operating system. POST stands for Power-On Self-Test, which is a diagnostic testing process performed by the computer's BIOS (Basic Input/Output System) during startup. The POST card is a hardware device that plugs into the computer's motherboard and provides real-time information about the system's hardware status and any errors or issues detected during the POST process. It helps in identifying and troubleshooting hardware problems before the operating system is installed.

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  • 5. 

    Which of the following devices can assist a technician in troubleshooting computers that will not start?

    • Anti-static pad

    • Loopback plug

    • ISA card

    • POST card

    Correct Answer
    A. POST card
    Explanation
    A POST card, or Power-On Self-Test card, can assist a technician in troubleshooting computers that will not start. This device is inserted into the computer's expansion slot and provides diagnostic information about the computer's hardware during the boot process. It can help identify any issues or errors that may be preventing the computer from starting up properly, allowing the technician to troubleshoot and resolve the problem effectively.

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  • 6. 

    Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC?

    • 10.0.0.1

    • 127.0.0.1

    • 169.254.0.1

    • 255.255.255.1

    Correct Answer
    A. 127.0.0.1
    Explanation
    The correct address to use with the PING command when testing the functionality of a NIC is 127.0.0.1. This is the loopback address, also known as the localhost address, which is used to test network connectivity on the local machine. Pinging this address allows you to check if the network interface card is functioning properly and can send and receive data within the local system.

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  • 7. 

    A laptops LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further?

    • Replacement of the keyboard

    • Replacement of the rubber bumpers

    • Replacement of the LCD hinges

    • Replacement of the LCD panel

    Correct Answer
    A. Replacement of the rubber bumpers
    Explanation
    Replacing the rubber bumpers would most likely prevent the LCD screen from being damaged further. The rubber bumpers act as a cushion between the keyboard and the LCD screen when the lid is closed. By replacing the rubber bumpers, a thicker or more protective material can be used, which would create a barrier between the keyboard and the LCD screen, preventing scratches and damage.

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  • 8. 

    Which of the following commands allows the technician to copy subdirectories from the command prompt?

    • XCOPY

    • COPY

    • MD

    • CD

    Correct Answer
    A. XCOPY
    Explanation
    XCOPY is the correct answer because it is a command in the command prompt that allows the technician to copy subdirectories. XCOPY stands for "extended copy" and it is used to copy multiple files and directories, including subdirectories, from one location to another. This command preserves the directory structure and can be used to copy files and directories recursively.

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  • 9. 

    A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

    • Replace all of the laptops memory.

    • Reseat the laptop memory.

    • Perform a Windows Update.

    • Replace the motherboard.

    Correct Answer
    A. Reseat the laptop memory.
    Explanation
    Reseating the laptop memory involves removing the memory module from its slot and then reinserting it firmly. This step is necessary because sometimes the memory module may not be properly seated in the slot, causing the BIOS to not recognize the new memory. By reseating the memory, it ensures that the connection between the memory and the slot is secure, allowing the BIOS to properly detect the upgraded memory size.

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  • 10. 

    A laptop LCD screen needs to be replaced. Which of the following tools would be BEST used to open the case?

    • Flathead screwdriver

    • Plastic shim

    • Metal shim

    • Pliers

    Correct Answer
    A. Plastic shim
    Explanation
    A plastic shim would be the best tool to open the case of a laptop LCD screen because it is non-conductive and less likely to cause damage to the delicate components inside the case. It can be used to gently pry open the case without scratching or breaking it. The flathead screwdriver, metal shim, and pliers could potentially cause more harm to the laptop or the screen if used to open the case.

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  • 11. 

    A user is attempting to connect a laptop to a TV using an HDMI connector. The user reports the video works properly but there is no sound. Which of the following could be the MOST likely cause?

    • The speakers are not compatible with the digital connection.

    • The HDMI audio service has not been selected.

    • The laptop needs an HDMI application installed.

    • The HDMI cable is too long.

    Correct Answer
    A. The HDMI audio service has not been selected.
    Explanation
    The most likely cause for the user's issue is that the HDMI audio service has not been selected. This means that the laptop is not configured to output audio through the HDMI connection. To resolve this, the user would need to go into the audio settings on their laptop and select the HDMI audio output as the default option.

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  • 12. 

    Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz?

    • 1333MHz

    • 1600MHz

    • 2933MHz

    • 3200MHz

    Correct Answer
    A. 1333MHz
    Explanation
    The speed at which a 1600MHz FSB processor will operate is determined by the FSB of the motherboard, which in this case is 1333MHz. The FSB of the processor cannot exceed the FSB of the motherboard, so the processor will operate at the maximum speed allowed by the motherboard, which is 1333MHz.

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  • 13. 

    A user reports that every time their machine is powered on a prompt appears to save their settings for the BIOS and clock. Which of the following should the technician try FIRST?

    • Restore the BIOS to default settings

    • Replace the CMOS battery

    • Run a Windows Recovery Disk

    • Replace the motherboard

    Correct Answer
    A. Replace the CMOS battery
    Explanation
    The prompt to save BIOS and clock settings upon every power on indicates that the CMOS battery, which is responsible for maintaining these settings, may be failing. Therefore, the technician should try replacing the CMOS battery first to address the issue.

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  • 14. 

    Which of the following IP addresses will a technician ping to test the functionality of the network card?

    • 127.0.0.0

    • 127.0.0.1

    • 127.1.1.1

    • 255.255.255.255

    Correct Answer
    A. 127.0.0.1
    Explanation
    The IP address 127.0.0.1 is known as the loopback address or localhost. When a technician pings this IP address, it tests the network card's functionality by sending a packet to the network stack on the local machine. If the network card is working properly, the packet will be looped back and received by the network card itself. Therefore, pinging 127.0.0.1 is a common method to verify if the network card is functioning correctly.

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  • 15. 

    Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?

    • Users

    • My Documents

    • Documents and Settings

    • Application Data

    Correct Answer
    A. Documents and Settings
    Explanation
    The user profile directory for Microsoft Windows 2000 and XP is "Documents and Settings". This directory contains individual folders for each user account on the computer, where their personal files and settings are stored.

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  • 16. 

    A technician needs to add an expansion card to a computer. The documentation with the card states it requires a PCI x4 slot. The computer has PCI x1 and PCI x16 slots available. Which if the following should the technician do?

    • The technician can install the card in a PCI x16 slot and get four times the performance.

    • The technician can install the card in a PCI x1 slot and get half the performance.

    • The technician can install the card in a PCI x16 slot with normal performance.

    • The technician can install the card is a PCI x1 slot and get normal performance.

    Correct Answer
    A. The technician can install the card in a PCI x16 slot with normal performance.
    Explanation
    The technician can install the card in a PCI x16 slot with normal performance because the PCI x16 slot is compatible with the expansion card. Although the card requires a PCI x4 slot, it can still be installed in a larger slot without any loss of performance. The larger slot will not provide four times the performance as mentioned in the other option, but it will still provide normal performance. The PCI x1 slot is not suitable for the card as it will only provide half the performance.

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  • 17. 

    A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point, but sees no available access points in the Wireless Configuration Manager. Which of the following is the BEST explanation to why none of the access points are listed?

    • 802.11n access points are not available.

    • The access points are out of range.

    • The access points cannot accept any more connections.

    • 802.11n is not supported on the network.

    Correct Answer
    A. The access points are out of range.
    Explanation
    The best explanation for why none of the access points are listed is that they are out of range. This means that the desktop computer with the new 802.11n network adaptor is not within the range of any available access points, preventing it from detecting any of them in the Wireless Configuration Manager.

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  • 18. 

    Which of the following ports should be forwarded on the firewall to make an internal web server accessible from the Internet?

    • 22

    • 23

    • 25

    • 80

    Correct Answer
    A. 80
    Explanation
    Port 80 should be forwarded on the firewall to make an internal web server accessible from the Internet. Port 80 is the default port for HTTP (Hypertext Transfer Protocol) traffic, which is used for accessing websites. By forwarding port 80, incoming requests for web pages can be directed to the internal web server, allowing users from the Internet to access the website hosted on the server.

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  • 19. 

    A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?

    • The second hard drive has not been formatted for NTFS.

    • The jumpers on both drives are set to the cable select position.

    • The jumper on the first drive is set to master and the second is set to slave.

    • The jumpers on both drives are set to the master position.

    Correct Answer
    A. The jumpers on both drives are set to the master position.
    Explanation
    The most likely cause of the problem is that the jumpers on both drives are set to the master position. When two IDE drives are connected to the same cable, one should be set as master and the other as slave. If both drives are set to master, it can cause conflicts and the system will not recognize any hard drives.

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  • 20. 

    A laser printer is reporting a paper jam in tray two, but there is no paper stuck anywhere in the path. Which of the following is the MOST likely cause?

    • The printer firmware needs to be updated.

    • The tray is low on paper.

    • The pickup roller needs to be replaced.

    • The tray is not compatible with the printer.

    Correct Answer
    A. The pickup roller needs to be replaced.
    Explanation
    The pickup roller is responsible for feeding the paper from the tray into the printer. If the pickup roller is worn out or damaged, it may not be able to properly grip the paper, causing a paper jam error to be reported even when there is no paper stuck in the path. Therefore, replacing the pickup roller is the most likely cause of the reported paper jam.

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  • 21. 

    A client can no longer print from their computer to the default printer. The client successfully prints a test page directly from the printer. The printers queue shows the job ready to print. Which of the following is the BEST recommendation that the technician can make?

    • Restart the print spooler service.

    • Delete the print job and resubmit it.

    • Verify the correct paper is being used.

    • Reinstall the printers drivers.

    Correct Answer
    A. Restart the print spooler service.
  • 22. 

    Which of the following should be installed to support Gigabit Ethernet within a home network?

    • 10Base2

    • 100Base2

    • 100BaseT

    • 1000BaseT

    Correct Answer
    A. 1000BaseT
    Explanation
    To support Gigabit Ethernet within a home network, 1000BaseT should be installed. 1000BaseT is a type of Ethernet technology that supports data transfer rates of up to 1 gigabit per second (Gbps). It uses twisted pair copper cables for transmission and is commonly used in home networks to provide high-speed internet connections. This technology allows for faster and more efficient data transfer within the network, enabling seamless streaming, online gaming, and other bandwidth-intensive activities.

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  • 23. 

    Which of the following is the difference between a stop error (e.g. stop C0021xxx) and a Dr. Watson error?

    • A Dr. Watson error is usually related to a damaged graphics adaptor or memory chip.

    • A Dr. Watson error occurs before the Windows GUI appears.

    • A stop error is known as a blue screen and causes complete system failure.

    • A stop error writes the error to a memory dump file before restoring the system to a working state.

    Correct Answer
    A. A stop error is known as a blue screen and causes complete system failure.
    Explanation
    The given answer correctly states that a stop error is known as a blue screen and causes complete system failure. This means that when a stop error occurs, the system crashes and becomes unresponsive, requiring a restart. This is a common issue in Windows operating systems and is often caused by hardware or software conflicts, driver issues, or faulty hardware. The blue screen of death (BSOD) is a visual indicator of a stop error, indicating that the system has encountered a critical error and cannot continue running.

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  • 24. 

    A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST?

    • The display harness

    • The LCD inverter

    • The LCD panel

    • The video adapter

    Correct Answer
    A. The LCD inverter
    Explanation
    The LCD inverter should be replaced first. The LCD inverter is responsible for providing power to the backlight of the LCD panel, which controls the brightness of the screen. If the screen is very dim, it indicates that the backlight is not receiving enough power. Therefore, replacing the LCD inverter can solve the issue of a dim screen.

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  • 25. 

    Company policy does not allow users to use dial-up connections. A new shipment of laptops contains built-in modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?

    • Use Device Manager to disable the modem

    • Delete the modem under Phone and Modems in the Control Panel

    • Remove the dial-up networking option in Network Connections

    • Change the local area code to 555 in Modem properties

    Correct Answer
    A. Use Device Manager to disable the modem
    Explanation
    The best way for the technician to prevent the use of the modem is to use Device Manager to disable it. Disabling the modem through Device Manager will effectively deactivate the modem and prevent any dial-up connections from being made. This ensures compliance with the company policy that does not allow the use of dial-up connections.

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  • 26. 

    A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allow the user to transfer the needed files?

    • An IEEE-1394 device

    • A NIC device

    • An IrDA device

    • A FDD device

    Correct Answer
    A. An IEEE-1394 device
    Explanation
    An IEEE-1394 device, also known as FireWire or iLink, is a high-speed data transfer technology that allows for fast and efficient transfer of large files between devices. It can be used to connect the user's home desktop computer to their work desktop computer and transfer the needed files, even if the USB ports are disabled.

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  • 27. 

    New memory has been installed into a PC. The PC fails to POST after the memory is installed. The manufacturers website states that the motherboard supports the new memory. Which of the following may resolve the problem?

    • Upgrade to a compatible processor

    • Configure the memory parity

    • Update the BIOS

    • Upgrade the operating system

    Correct Answer
    A. Update the BIOS
    Explanation
    Updating the BIOS may resolve the problem because the new memory may require a BIOS update in order to be recognized and utilized properly by the motherboard. The BIOS acts as a bridge between the hardware and the operating system, and updating it can ensure compatibility and proper functioning of new hardware components.

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  • 28. 

    Which of the following file extensions will initialize the program installation process in Microsoft Windows?

    • *.EXE

    • *.INI

    • *.CFG

    • *.SYS

    Correct Answer
    A. *.EXE
    Explanation
    The correct answer is *.EXE. In Microsoft Windows, the file extension *.EXE is commonly used to indicate an executable file. When a user double-clicks on an *.EXE file, it initiates the program installation process by executing the instructions contained within the file. The other file extensions listed, *.INI, *.CFG, and *.SYS, are not typically used for program installation and serve different purposes in the Windows operating system.

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  • 29. 

    A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malwares pop-up on the screen. Which of the following boot methods would the technician utilize?

    • Reboot in Safe Mode

    • Reboot in Recovery Console

    • Reboot in Last Known Good Configuration

    • Reboot in System Debug Mode

    Correct Answer
    A. Reboot in Safe Mode
    Explanation
    The technician would utilize the "Reboot in Safe Mode" boot method because Safe Mode starts the computer with only the essential drivers and services, which can help in isolating and removing malware. By booting in Safe Mode, the technician can access the system with limited functionality, making it easier to troubleshoot and remove the malware without interference from unnecessary processes or pop-ups.

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  • 30. 

    A kiosk computer requires a CD-ROM to be in the drive in order for a program to function properly, but it keeps failing to boot when restarted. Which of the following will correct this?

    • Replacing the CD-ROM media with rewritable media

    • Changing the drive letter assignments in Disk Management

    • Editing the AUTOEXEC.BAT file

    • Properly configuring the BIOS settings

    Correct Answer
    A. Properly configuring the BIOS settings
    Explanation
    Properly configuring the BIOS settings can correct the issue with the kiosk computer failing to boot when restarted. The BIOS settings control the computer's hardware and startup processes, including the boot order. By configuring the BIOS settings correctly, the computer can be set to prioritize the CD-ROM drive during the boot process, ensuring that the program on the CD-ROM can function properly. This will allow the kiosk computer to boot successfully and run the program without any issues.

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  • 31. 

    A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a different directory?

    • CD

    • DIR

    • MD

    • RD

    Correct Answer
    A. CD
    Explanation
    The technician should use the "CD" command to move to a different directory. The "CD" command stands for "change directory" and is used to navigate through different folders and directories on a PC. By typing "CD" followed by the name of the directory, the technician can switch to that specific directory and continue renaming files or performing other tasks.

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  • 32. 

    Which of the following is the MOST important factor when using offline files on a networked computer?

    • Proximity of the computer to the server

    • Size of the computer hard drive

    • Availability of either a CD-ROM or DVD-ROM on the computer

    • File server operating system

    Correct Answer
    A. Size of the computer hard drive
    Explanation
    The size of the computer hard drive is the most important factor when using offline files on a networked computer because it determines the amount of storage space available to store the offline files. A larger hard drive allows for more files to be stored offline, providing greater flexibility and accessibility when the computer is not connected to the network.

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  • 33. 

    A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting?

    • Ensure that the OS is installed properly.

    • Ensure the computer has the proper cooling.

    • Ensure that the mouse and keyboard are properly connected.

    • Ensure RAM is correctly seated.

    Correct Answer
    A. Ensure RAM is correctly seated.
    Explanation
    The best place to start troubleshooting in this scenario would be to ensure that the RAM is correctly seated. If the RAM is not properly installed or seated, it can prevent the computer from successfully powering on and completing the POST (Power-On Self-Test) process. By checking and reseating the RAM, the technician can eliminate this as a potential cause of the issue and move on to other troubleshooting steps if necessary.

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  • 34. 

    A laser printer has a blank streak along one edge of each page but is otherwise printing normally. Which of the following is the MOST likely reason for this?

    • The fuser is damaged.

    • The printer needs to be rebooted.

    • The paper is too thick.

    • The toner cartridge is low.

    Correct Answer
    A. The fuser is damaged.
    Explanation
    The fuser in a laser printer is responsible for melting the toner onto the paper. If the fuser is damaged, it may not be able to apply heat evenly across the page, resulting in a blank streak along one edge. The other options are less likely to cause this specific issue. Rebooting the printer or using thick paper would not cause a blank streak, and a low toner cartridge would affect the entire page rather than just one edge.

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  • 35. 

    A Sales Manager is a member of both the Sales group and the Managers group. The Sales Manager is attempting to update a file but is getting an Access Denied error. The file is secured through NTFS. The Sales group has the NTFS permissions: Read C Allow List Folder Contents C Allow Modify C Deny The Managers group has the NTFS permission: Full Control C Allow Why is the Manager receiving this error?

    • The Manager is not the creator of the file.

    • The Managers group does not explicitly have Write C Allow.

    • Deny permissions override Allow permissions.

    • The Sales group does not have Full Control C Allow.

    Correct Answer
    A. Deny permissions override Allow permissions.
    Explanation
    Deny permissions override Allow permissions. In this case, the Sales Manager is a member of both the Sales group and the Managers group. The Sales group has permissions to read, list folder contents, and modify the file, but it also has a deny permission. The Managers group, on the other hand, has full control and allow permissions. However, since deny permissions take precedence over allow permissions, the Sales Manager is receiving an Access Denied error when attempting to update the file.

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  • 36. 

    A customers system is infected with hundreds of viruses, including spyware and malware. The customer has critical data on the system that needs to be recovered within 30 minutes. Which of the following is the BEST course of action the technician should take?

    • Add a drive to the system and copy the systems contents of the hard drive to second hard drive.

    • Reformat the hard drive and recover the data from a recent backup.

    • Remove the hard drive and copy the critical data to another system using an external dock.

    • Update the anti-virus program and virus definitions and run a complete virus scan and automated virus removal.

    Correct Answer
    A. Remove the hard drive and copy the critical data to another system using an external dock.
    Explanation
    The best course of action in this scenario is to remove the infected hard drive from the system and copy the critical data to another system using an external dock. This ensures that the viruses, spyware, and malware do not spread to the other system. Reformatting the hard drive and recovering the data from a recent backup may not be feasible within the given time constraint of 30 minutes. Adding a drive and copying the system's contents to a second hard drive may also transfer the viruses and malware to the new drive. Updating the antivirus program and running a virus scan may take too long to complete within the given time frame.

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  • 37. 

    A user states that when a USB drive is plugged into their computer, the drive is not recognized. The drive has been used on other computers without any issues. Which of the following is the MOST likely cause?

    • The operating system needs to be reinstalled.

    • A USB BIOS setting is not configured correctly.

    • The CMOS battery is dead in the computer.

    • The USB drive needs to be formatted correctly.

    Correct Answer
    A. A USB BIOS setting is not configured correctly.
    Explanation
    When a USB drive is not recognized on a computer, it is likely that the USB BIOS setting is not configured correctly. The BIOS (Basic Input/Output System) is responsible for managing hardware settings, including USB ports. If the USB BIOS setting is not configured correctly, it can prevent the computer from recognizing the USB drive. This is the most likely cause because the drive has been used on other computers without any issues, indicating that the drive itself is not the problem. Reinstalling the operating system, a dead CMOS battery, or incorrect formatting of the USB drive are less likely causes in this scenario.

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  • 38. 

    A user is browsing to a newly created internal site called www.comptia.org . After putting in credentials the page comes up blank. Which of the following is MOST likely the cause?

    • The user must add the new site to the local log file.

    • A proxy exception has not been configured.

    • SMTP has not been configured.

    • The loopback address has not been configured.

    Correct Answer
    A. A proxy exception has not been configured.
    Explanation
    The most likely cause for the blank page after entering credentials on the newly created internal site is that a proxy exception has not been configured. A proxy server acts as an intermediary between the user's device and the internet. If a proxy exception is not configured, it means that the proxy server is not bypassed for certain websites or addresses. In this case, since the user is browsing to a newly created internal site, the proxy server may be blocking access to it, resulting in a blank page.

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  • 39. 

    A technician has booted Windows XP Professional to the command line and needs to view a text file on the hard drive. Which of the following tools will allow this?

    • FORMAT

    • NBTSTAT

    • TYPE

    • NSLOOKUP

    Correct Answer
    A. TYPE
    Explanation
    The TYPE command in Windows XP Professional allows the technician to view the contents of a text file on the hard drive. This command is used to display the contents of a file without modifying it. It is commonly used to view the contents of text files such as log files, configuration files, or script files.

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  • 40. 

    A user installs a PostScript driver for a printer that supports only PCL. Which of the following is the MOST likely result?

    • The printer will process PostScript appropriately.

    • The printer will not print at all.

    • The printer will print garbage or unreadable characters.

    • The printer will print with a decreased resolution.

    Correct Answer
    A. The printer will print garbage or unreadable characters.
    Explanation
    When a user installs a PostScript driver for a printer that only supports PCL, the printer will not be able to properly interpret the PostScript commands. As a result, the printer will print garbage or unreadable characters instead of the intended output. This is because the printer is not compatible with the PostScript language and cannot correctly process the instructions provided by the driver.

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  • 41. 

    Which of the following is accomplished by running the disk defragmenter on a hard drive?

    • Drive is checked for errors

    • Ensures that file sectors are contiguous

    • Additional memory is released for use

    • Master boot record is updated

    Correct Answer
    A. Ensures that file sectors are contiguous
    Explanation
    Running the disk defragmenter on a hard drive ensures that file sectors are contiguous. When files are created, deleted, or modified on a hard drive, they can become fragmented, meaning that different parts of a file are stored in different locations on the disk. This can result in slower file access times. The disk defragmenter rearranges the fragmented files so that each file's sectors are stored in a contiguous manner, improving the overall performance of the hard drive.

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  • 42. 

    Which of the following is the correct path to disable a service in Windows XP?

    • Control Panel > Services

    • MSCONFIG > Settings > Services

    • Control Panel > Administrative Tools > Services

    • System Settings > Tools > Services

    Correct Answer
    A. Control Panel > Administrative Tools > Services
    Explanation
    The correct path to disable a service in Windows XP is by navigating to Control Panel > Administrative Tools > Services. This path allows users to access the Services window where they can view and manage all the services running on their system. From there, they can select the desired service, right-click on it, and choose the option to disable it.

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  • 43. 

    A mirrored set is another name for which of the following?

    • RAID 0

    • RAID 1

    • RAID 3

    • RAID 5

    Correct Answer
    A. RAID 1
    Explanation
    A mirrored set refers to RAID 1, where data is duplicated across two or more drives. This redundancy provides data protection as if one drive fails, the other drive(s) can still provide the necessary data. The mirrored set offers high reliability and fault tolerance, but it requires double the storage capacity as data is duplicated.

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  • 44. 

    Which of the following will MOST likely happen if a laser printer displays 15% fuser remaining?

    • The printer will print according to specification.

    • The printer will stop printing immediately.

    • The printer will take longer to print.

    • The printer will print blank sheets of paper.

    Correct Answer
    A. The printer will print according to specification.
    Explanation
    If a laser printer displays 15% fuser remaining, it means that the fuser, which is responsible for bonding the toner onto the paper, still has a significant amount of life left. Therefore, the printer will continue to print without any issues and will operate according to its normal specifications.

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  • 45. 

    If a technician was going to test connectivity on port 25, which of the following application type is being checked?

    • FTP

    • DNS

    • Mail

    • Telnet

    Correct Answer
    A. Mail
    Explanation
    The correct answer is "Mail" because port 25 is the default port used for the Simple Mail Transfer Protocol (SMTP), which is responsible for sending and receiving email messages. By testing connectivity on port 25, the technician is checking if the mail application is functioning properly.

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  • 46. 

    A device is plugged into a computer and a prompt appears that states the device is a hi-speed USB device and is plugged into a non-high speed USB hub. Which of the following explains why this message is appearing?

    • A USB 2.0 device is plugged in a USB 1.1 port.

    • The USB device is disabled.

    • The wrong USB drivers are installed.

    • An IEEE 1394 device is plugged into a USB port.

    Correct Answer
    A. A USB 2.0 device is plugged in a USB 1.1 port.
    Explanation
    The prompt appearing stating that the device is a hi-speed USB device and is plugged into a non-high speed USB hub suggests that the device is capable of operating at a higher speed (USB 2.0) but is currently connected to a lower speed port (USB 1.1). This mismatch in speeds is causing the prompt to appear.

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  • 47. 

    A technician needs to delete an infected file. The system says the file is in use every time the technician attempts to delete the file. Which of the following will be the BEST way to delete the file?

    • The technician should boot into Safe Mode with Command Prompt and delete the file.

    • The technician should reboot the machine, log in as administrator, and delete the file.

    • The technician should bring up Task Manager and delete the file from there.

    • The technician should boot the system normally and delete the file from the command prompt.

    Correct Answer
    A. The technician should boot into Safe Mode with Command Prompt and delete the file.
    Explanation
    Booting into Safe Mode with Command Prompt allows the technician to start the computer with minimal drivers and services running, which can help to bypass any processes that may be using the infected file. By deleting the file in this mode, the technician can ensure that the file is not being actively accessed or locked by any running applications, increasing the chances of successful deletion.

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  • 48. 

    Which of the following utilities can a technician use to display NetBIOS over TCP/IP information?

    • NETSTAT

    • TRACERT

    • NBTSTAT

    • NSLOOKUP

    Correct Answer
    A. NBTSTAT
    Explanation
    A technician can use NBTSTAT to display NetBIOS over TCP/IP information. NBTSTAT is a command-line utility that shows NetBIOS name tables, NetBIOS name cache, and NetBIOS name resolution statistics. It provides information about NetBIOS names and their associated IP addresses, as well as the status of NetBIOS services on a network. This utility is commonly used to troubleshoot NetBIOS-related issues and to gather information about NetBIOS activity on a network.

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  • 49. 

    A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?

    • The Java applet is disabled in the web browser.

    • Deny all has not been configured in the firewall.

    • Wireless network drivers are corrupt.

    • Port forwarding settings are not correct.

    Correct Answer
    A. Port forwarding settings are not correct.
    Explanation
    The most likely problem is that the port forwarding settings are not correct. Port forwarding is a technique used to allow external devices to connect to a specific device or service within a private network. In this case, the technician is unable to connect to a remote machine through Remote Desktop, indicating that the necessary ports for Remote Desktop may not be properly forwarded. This could be due to incorrect configuration or settings, preventing the connection from being established.

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Quiz Review Timeline (Updated): May 27, 2024 +

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  • Current Version
  • May 27, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 29, 2012
    Quiz Created by
    Tmede212

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