CompTIA A+ 220-702 Practical Application Topic 1 Vol.A

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1. Which of the following multimeter modes would be used to MOST accurately test the functionality of the black and red wires on a Molex connector of an in use power supply?

Explanation

Voltage mode would be used to accurately test the functionality of the black and red wires on a Molex connector of an in-use power supply. This mode measures the electrical potential difference between two points, which is essential for determining if the wires are carrying the correct voltage and if the power supply is functioning properly. Continuity mode checks for a complete electrical connection, resistance mode measures the opposition to current flow, and calibrate mode is used to adjust the accuracy of the multimeter itself.

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About This Quiz
CompTIA A+ 220-702 Practical Application Topic 1 Vol.A - Quiz

This CompTIA A+ 220-702 Practical Application quiz assesses skills in troubleshooting printer issues, managing temporary files, upgrading laptop memory, understanding user profile directories, and installing expansion cards. It... see moreprepares learners for practical scenarios in computer hardware management. see less

2. Which of the following is the MOST effective method of retrieving a screw which has fallen into a computer case?

Explanation

Using an extension magnet to access the screw is the most effective method of retrieving a screw that has fallen into a computer case. This method allows for precise and targeted retrieval of the screw without causing any damage to the computer components. The magnet can easily attract and hold onto the screw, making it easier to remove from the case.

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3. Which of the following will happen when a user plugs a USB 1.1 device into a USB 2.0 port?

Explanation

When a user plugs a USB 1.1 device into a USB 2.0 port, the device will operate at the lower USB 1.1 speed. This is because USB 2.0 ports are backward compatible with USB 1.1 devices, but the device itself does not have the capability to operate at the higher USB 2.0 speed. Therefore, it will default to the lower speed that it is designed for.

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4. Which of the following is used to test all computer hardware before installing an operating system?

Explanation

A POST card is used to test all computer hardware before installing an operating system. POST stands for Power-On Self-Test, which is a diagnostic testing process performed by the computer's BIOS (Basic Input/Output System) during startup. The POST card is a hardware device that plugs into the computer's motherboard and provides real-time information about the system's hardware status and any errors or issues detected during the POST process. It helps in identifying and troubleshooting hardware problems before the operating system is installed.

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5. Which of the following devices can assist a technician in troubleshooting computers that will not start?

Explanation

A POST card, or Power-On Self-Test card, can assist a technician in troubleshooting computers that will not start. This device is inserted into the computer's expansion slot and provides diagnostic information about the computer's hardware during the boot process. It can help identify any issues or errors that may be preventing the computer from starting up properly, allowing the technician to troubleshoot and resolve the problem effectively.

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6. Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC?

Explanation

The correct address to use with the PING command when testing the functionality of a NIC is 127.0.0.1. This is the loopback address, also known as the localhost address, which is used to test network connectivity on the local machine. Pinging this address allows you to check if the network interface card is functioning properly and can send and receive data within the local system.

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7. A laptops LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further?

Explanation

Replacing the rubber bumpers would most likely prevent the LCD screen from being damaged further. The rubber bumpers act as a cushion between the keyboard and the LCD screen when the lid is closed. By replacing the rubber bumpers, a thicker or more protective material can be used, which would create a barrier between the keyboard and the LCD screen, preventing scratches and damage.

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8. Which of the following commands allows the technician to copy subdirectories from the command prompt?

Explanation

XCOPY is the correct answer because it is a command in the command prompt that allows the technician to copy subdirectories. XCOPY stands for "extended copy" and it is used to copy multiple files and directories, including subdirectories, from one location to another. This command preserves the directory structure and can be used to copy files and directories recursively.

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9. A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

Explanation

Reseating the laptop memory involves removing the memory module from its slot and then reinserting it firmly. This step is necessary because sometimes the memory module may not be properly seated in the slot, causing the BIOS to not recognize the new memory. By reseating the memory, it ensures that the connection between the memory and the slot is secure, allowing the BIOS to properly detect the upgraded memory size.

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10. A laptop LCD screen needs to be replaced. Which of the following tools would be BEST used to open the case?

Explanation

A plastic shim would be the best tool to open the case of a laptop LCD screen because it is non-conductive and less likely to cause damage to the delicate components inside the case. It can be used to gently pry open the case without scratching or breaking it. The flathead screwdriver, metal shim, and pliers could potentially cause more harm to the laptop or the screen if used to open the case.

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11. A user is attempting to connect a laptop to a TV using an HDMI connector. The user reports the video works properly but there is no sound. Which of the following could be the MOST likely cause?

Explanation

The most likely cause for the user's issue is that the HDMI audio service has not been selected. This means that the laptop is not configured to output audio through the HDMI connection. To resolve this, the user would need to go into the audio settings on their laptop and select the HDMI audio output as the default option.

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12. Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz?

Explanation

The speed at which a 1600MHz FSB processor will operate is determined by the FSB of the motherboard, which in this case is 1333MHz. The FSB of the processor cannot exceed the FSB of the motherboard, so the processor will operate at the maximum speed allowed by the motherboard, which is 1333MHz.

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13. A user reports that every time their machine is powered on a prompt appears to save their settings for the BIOS and clock. Which of the following should the technician try FIRST?

Explanation

The prompt to save BIOS and clock settings upon every power on indicates that the CMOS battery, which is responsible for maintaining these settings, may be failing. Therefore, the technician should try replacing the CMOS battery first to address the issue.

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14. Which of the following IP addresses will a technician ping to test the functionality of the network card?

Explanation

The IP address 127.0.0.1 is known as the loopback address or localhost. When a technician pings this IP address, it tests the network card's functionality by sending a packet to the network stack on the local machine. If the network card is working properly, the packet will be looped back and received by the network card itself. Therefore, pinging 127.0.0.1 is a common method to verify if the network card is functioning correctly.

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15. Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?

Explanation

The user profile directory for Microsoft Windows 2000 and XP is "Documents and Settings". This directory contains individual folders for each user account on the computer, where their personal files and settings are stored.

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16. A technician needs to add an expansion card to a computer. The documentation with the card states it requires a PCI x4 slot. The computer has PCI x1 and PCI x16 slots available. Which if the following should the technician do?

Explanation

The technician can install the card in a PCI x16 slot with normal performance because the PCI x16 slot is compatible with the expansion card. Although the card requires a PCI x4 slot, it can still be installed in a larger slot without any loss of performance. The larger slot will not provide four times the performance as mentioned in the other option, but it will still provide normal performance. The PCI x1 slot is not suitable for the card as it will only provide half the performance.

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17. A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point, but sees no available access points in the Wireless Configuration Manager. Which of the following is the BEST explanation to why none of the access points are listed?

Explanation

The best explanation for why none of the access points are listed is that they are out of range. This means that the desktop computer with the new 802.11n network adaptor is not within the range of any available access points, preventing it from detecting any of them in the Wireless Configuration Manager.

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18. Which of the following ports should be forwarded on the firewall to make an internal web server accessible from the Internet?

Explanation

Port 80 should be forwarded on the firewall to make an internal web server accessible from the Internet. Port 80 is the default port for HTTP (Hypertext Transfer Protocol) traffic, which is used for accessing websites. By forwarding port 80, incoming requests for web pages can be directed to the internal web server, allowing users from the Internet to access the website hosted on the server.

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19. A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?

Explanation

The most likely cause of the problem is that the jumpers on both drives are set to the master position. When two IDE drives are connected to the same cable, one should be set as master and the other as slave. If both drives are set to master, it can cause conflicts and the system will not recognize any hard drives.

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20. A laser printer is reporting a paper jam in tray two, but there is no paper stuck anywhere in the path. Which of the following is the MOST likely cause?

Explanation

The pickup roller is responsible for feeding the paper from the tray into the printer. If the pickup roller is worn out or damaged, it may not be able to properly grip the paper, causing a paper jam error to be reported even when there is no paper stuck in the path. Therefore, replacing the pickup roller is the most likely cause of the reported paper jam.

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21. A client can no longer print from their computer to the default printer. The client successfully prints a test page directly from the printer. The printers queue shows the job ready to print. Which of the following is the BEST recommendation that the technician can make?

Explanation

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22. Which of the following should be installed to support Gigabit Ethernet within a home network?

Explanation

To support Gigabit Ethernet within a home network, 1000BaseT should be installed. 1000BaseT is a type of Ethernet technology that supports data transfer rates of up to 1 gigabit per second (Gbps). It uses twisted pair copper cables for transmission and is commonly used in home networks to provide high-speed internet connections. This technology allows for faster and more efficient data transfer within the network, enabling seamless streaming, online gaming, and other bandwidth-intensive activities.

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23. Which of the following is the difference between a stop error (e.g. stop C0021xxx) and a Dr. Watson error?

Explanation

The given answer correctly states that a stop error is known as a blue screen and causes complete system failure. This means that when a stop error occurs, the system crashes and becomes unresponsive, requiring a restart. This is a common issue in Windows operating systems and is often caused by hardware or software conflicts, driver issues, or faulty hardware. The blue screen of death (BSOD) is a visual indicator of a stop error, indicating that the system has encountered a critical error and cannot continue running.

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24. A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST?

Explanation

The LCD inverter should be replaced first. The LCD inverter is responsible for providing power to the backlight of the LCD panel, which controls the brightness of the screen. If the screen is very dim, it indicates that the backlight is not receiving enough power. Therefore, replacing the LCD inverter can solve the issue of a dim screen.

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25. Company policy does not allow users to use dial-up connections. A new shipment of laptops contains built-in modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?

Explanation

The best way for the technician to prevent the use of the modem is to use Device Manager to disable it. Disabling the modem through Device Manager will effectively deactivate the modem and prevent any dial-up connections from being made. This ensures compliance with the company policy that does not allow the use of dial-up connections.

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26. A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allow the user to transfer the needed files?

Explanation

An IEEE-1394 device, also known as FireWire or iLink, is a high-speed data transfer technology that allows for fast and efficient transfer of large files between devices. It can be used to connect the user's home desktop computer to their work desktop computer and transfer the needed files, even if the USB ports are disabled.

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27. New memory has been installed into a PC. The PC fails to POST after the memory is installed. The manufacturers website states that the motherboard supports the new memory. Which of the following may resolve the problem?

Explanation

Updating the BIOS may resolve the problem because the new memory may require a BIOS update in order to be recognized and utilized properly by the motherboard. The BIOS acts as a bridge between the hardware and the operating system, and updating it can ensure compatibility and proper functioning of new hardware components.

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28. Which of the following file extensions will initialize the program installation process in Microsoft Windows?

Explanation

The correct answer is *.EXE. In Microsoft Windows, the file extension *.EXE is commonly used to indicate an executable file. When a user double-clicks on an *.EXE file, it initiates the program installation process by executing the instructions contained within the file. The other file extensions listed, *.INI, *.CFG, and *.SYS, are not typically used for program installation and serve different purposes in the Windows operating system.

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29. A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malwares pop-up on the screen. Which of the following boot methods would the technician utilize?

Explanation

The technician would utilize the "Reboot in Safe Mode" boot method because Safe Mode starts the computer with only the essential drivers and services, which can help in isolating and removing malware. By booting in Safe Mode, the technician can access the system with limited functionality, making it easier to troubleshoot and remove the malware without interference from unnecessary processes or pop-ups.

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30. A kiosk computer requires a CD-ROM to be in the drive in order for a program to function properly, but it keeps failing to boot when restarted. Which of the following will correct this?

Explanation

Properly configuring the BIOS settings can correct the issue with the kiosk computer failing to boot when restarted. The BIOS settings control the computer's hardware and startup processes, including the boot order. By configuring the BIOS settings correctly, the computer can be set to prioritize the CD-ROM drive during the boot process, ensuring that the program on the CD-ROM can function properly. This will allow the kiosk computer to boot successfully and run the program without any issues.

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31. A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a different directory?

Explanation

The technician should use the "CD" command to move to a different directory. The "CD" command stands for "change directory" and is used to navigate through different folders and directories on a PC. By typing "CD" followed by the name of the directory, the technician can switch to that specific directory and continue renaming files or performing other tasks.

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32. Which of the following is the MOST important factor when using offline files on a networked computer?

Explanation

The size of the computer hard drive is the most important factor when using offline files on a networked computer because it determines the amount of storage space available to store the offline files. A larger hard drive allows for more files to be stored offline, providing greater flexibility and accessibility when the computer is not connected to the network.

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33. A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting?

Explanation

The best place to start troubleshooting in this scenario would be to ensure that the RAM is correctly seated. If the RAM is not properly installed or seated, it can prevent the computer from successfully powering on and completing the POST (Power-On Self-Test) process. By checking and reseating the RAM, the technician can eliminate this as a potential cause of the issue and move on to other troubleshooting steps if necessary.

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34. A laser printer has a blank streak along one edge of each page but is otherwise printing normally. Which of the following is the MOST likely reason for this?

Explanation

The fuser in a laser printer is responsible for melting the toner onto the paper. If the fuser is damaged, it may not be able to apply heat evenly across the page, resulting in a blank streak along one edge. The other options are less likely to cause this specific issue. Rebooting the printer or using thick paper would not cause a blank streak, and a low toner cartridge would affect the entire page rather than just one edge.

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35. A Sales Manager is a member of both the Sales group and the Managers group. The Sales Manager is attempting to update a file but is getting an Access Denied error. The file is secured through NTFS. The Sales group has the NTFS permissions: Read C Allow List Folder Contents C Allow Modify C Deny The Managers group has the NTFS permission: Full Control C Allow Why is the Manager receiving this error?

Explanation

Deny permissions override Allow permissions. In this case, the Sales Manager is a member of both the Sales group and the Managers group. The Sales group has permissions to read, list folder contents, and modify the file, but it also has a deny permission. The Managers group, on the other hand, has full control and allow permissions. However, since deny permissions take precedence over allow permissions, the Sales Manager is receiving an Access Denied error when attempting to update the file.

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36. A customers system is infected with hundreds of viruses, including spyware and malware. The customer has critical data on the system that needs to be recovered within 30 minutes. Which of the following is the BEST course of action the technician should take?

Explanation

The best course of action in this scenario is to remove the infected hard drive from the system and copy the critical data to another system using an external dock. This ensures that the viruses, spyware, and malware do not spread to the other system. Reformatting the hard drive and recovering the data from a recent backup may not be feasible within the given time constraint of 30 minutes. Adding a drive and copying the system's contents to a second hard drive may also transfer the viruses and malware to the new drive. Updating the antivirus program and running a virus scan may take too long to complete within the given time frame.

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37. A user states that when a USB drive is plugged into their computer, the drive is not recognized. The drive has been used on other computers without any issues. Which of the following is the MOST likely cause?

Explanation

When a USB drive is not recognized on a computer, it is likely that the USB BIOS setting is not configured correctly. The BIOS (Basic Input/Output System) is responsible for managing hardware settings, including USB ports. If the USB BIOS setting is not configured correctly, it can prevent the computer from recognizing the USB drive. This is the most likely cause because the drive has been used on other computers without any issues, indicating that the drive itself is not the problem. Reinstalling the operating system, a dead CMOS battery, or incorrect formatting of the USB drive are less likely causes in this scenario.

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38. A user is browsing to a newly created internal site called www.comptia.org . After putting in credentials the page comes up blank. Which of the following is MOST likely the cause?

Explanation

The most likely cause for the blank page after entering credentials on the newly created internal site is that a proxy exception has not been configured. A proxy server acts as an intermediary between the user's device and the internet. If a proxy exception is not configured, it means that the proxy server is not bypassed for certain websites or addresses. In this case, since the user is browsing to a newly created internal site, the proxy server may be blocking access to it, resulting in a blank page.

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39. A technician has booted Windows XP Professional to the command line and needs to view a text file on the hard drive. Which of the following tools will allow this?

Explanation

The TYPE command in Windows XP Professional allows the technician to view the contents of a text file on the hard drive. This command is used to display the contents of a file without modifying it. It is commonly used to view the contents of text files such as log files, configuration files, or script files.

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40. A user installs a PostScript driver for a printer that supports only PCL. Which of the following is the MOST likely result?

Explanation

When a user installs a PostScript driver for a printer that only supports PCL, the printer will not be able to properly interpret the PostScript commands. As a result, the printer will print garbage or unreadable characters instead of the intended output. This is because the printer is not compatible with the PostScript language and cannot correctly process the instructions provided by the driver.

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41. Which of the following is accomplished by running the disk defragmenter on a hard drive?

Explanation

Running the disk defragmenter on a hard drive ensures that file sectors are contiguous. When files are created, deleted, or modified on a hard drive, they can become fragmented, meaning that different parts of a file are stored in different locations on the disk. This can result in slower file access times. The disk defragmenter rearranges the fragmented files so that each file's sectors are stored in a contiguous manner, improving the overall performance of the hard drive.

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42. Which of the following is the correct path to disable a service in Windows XP?

Explanation

The correct path to disable a service in Windows XP is by navigating to Control Panel > Administrative Tools > Services. This path allows users to access the Services window where they can view and manage all the services running on their system. From there, they can select the desired service, right-click on it, and choose the option to disable it.

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43. A mirrored set is another name for which of the following?

Explanation

A mirrored set refers to RAID 1, where data is duplicated across two or more drives. This redundancy provides data protection as if one drive fails, the other drive(s) can still provide the necessary data. The mirrored set offers high reliability and fault tolerance, but it requires double the storage capacity as data is duplicated.

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44. Which of the following will MOST likely happen if a laser printer displays 15% fuser remaining?

Explanation

If a laser printer displays 15% fuser remaining, it means that the fuser, which is responsible for bonding the toner onto the paper, still has a significant amount of life left. Therefore, the printer will continue to print without any issues and will operate according to its normal specifications.

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45. If a technician was going to test connectivity on port 25, which of the following application type is being checked?

Explanation

The correct answer is "Mail" because port 25 is the default port used for the Simple Mail Transfer Protocol (SMTP), which is responsible for sending and receiving email messages. By testing connectivity on port 25, the technician is checking if the mail application is functioning properly.

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46. A device is plugged into a computer and a prompt appears that states the device is a hi-speed USB device and is plugged into a non-high speed USB hub. Which of the following explains why this message is appearing?

Explanation

The prompt appearing stating that the device is a hi-speed USB device and is plugged into a non-high speed USB hub suggests that the device is capable of operating at a higher speed (USB 2.0) but is currently connected to a lower speed port (USB 1.1). This mismatch in speeds is causing the prompt to appear.

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47. A technician needs to delete an infected file. The system says the file is in use every time the technician attempts to delete the file. Which of the following will be the BEST way to delete the file?

Explanation

Booting into Safe Mode with Command Prompt allows the technician to start the computer with minimal drivers and services running, which can help to bypass any processes that may be using the infected file. By deleting the file in this mode, the technician can ensure that the file is not being actively accessed or locked by any running applications, increasing the chances of successful deletion.

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48. Which of the following utilities can a technician use to display NetBIOS over TCP/IP information?

Explanation

A technician can use NBTSTAT to display NetBIOS over TCP/IP information. NBTSTAT is a command-line utility that shows NetBIOS name tables, NetBIOS name cache, and NetBIOS name resolution statistics. It provides information about NetBIOS names and their associated IP addresses, as well as the status of NetBIOS services on a network. This utility is commonly used to troubleshoot NetBIOS-related issues and to gather information about NetBIOS activity on a network.

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49. A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?

Explanation

The most likely problem is that the port forwarding settings are not correct. Port forwarding is a technique used to allow external devices to connect to a specific device or service within a private network. In this case, the technician is unable to connect to a remote machine through Remote Desktop, indicating that the necessary ports for Remote Desktop may not be properly forwarded. This could be due to incorrect configuration or settings, preventing the connection from being established.

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50. Which of the following is the default directory for User Profiles in Windows XP?

Explanation

The correct answer is C:\Documents and Settings\. This is the default directory for User Profiles in Windows XP.

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51. A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. Which of the following command line tools would verify this?

Explanation

The correct answer is "ping -t". By using the "ping -t" command, the technician can continuously send packets to a specific IP address and receive a response. If the NIC is failing, the response time will be significantly slower or there may be no response at all. This helps to verify if the slow internet connection is due to a failing NIC.

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52. A laser printer keeps displaying, Paper Jam C Front Door. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?

Explanation

The most likely reason why the printer is displaying "Paper Jam C Front Door" is that something is stuck inside the pickup assembly. This could be causing a blockage or obstruction in the paper path, preventing the paper from being picked up and causing the paper jam error. Replacing the fuser assembly, pickup rollers, or toner cartridge would not typically be the cause of this specific issue.

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53. Which of the following is an indication a system has become infected by malware?

Explanation

When a system is infected by malware, one common indication is the browser being redirected from the chosen website. This means that when the user tries to access a specific website, they are redirected to a different website without their consent. This behavior is typically caused by malware that hijacks the browser settings or injects malicious code into web pages, redirecting the user to potentially harmful websites.

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54. A technician is installing an IDE hard drive in a SATA hard drive workstation. When the computer is booted up the IDE hard drive does not show up in the operating system. Which of the following is the MOST likely cause?

Explanation

The primary controller BIOS setting is incorrect. This is the most likely cause because the IDE hard drive is not showing up in the operating system. The BIOS controls the basic functions of the computer, including the detection and configuration of hardware devices. If the primary controller BIOS setting is incorrect, it may not be properly detecting the IDE hard drive, causing it to not show up in the operating system.

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55. A laptop is going into standby mode unexpectedly. Which of the following hardware components is MOST likely causing the issue?

Explanation

The LCD cutoff switch is most likely causing the laptop to go into standby mode unexpectedly. The cutoff switch is responsible for turning off the display when the laptop is closed. If the switch is faulty or stuck, it may incorrectly detect that the laptop is closed even when it is open, causing the laptop to enter standby mode. This issue can be resolved by checking and potentially replacing the LCD cutoff switch.

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56. Which of the following commands will connect to and map a shared drive from a remote computer?

Explanation

The correct answer is NET USE. The NET USE command is used to connect to and map a shared drive from a remote computer. It allows the user to specify the network resource (shared drive) and the local drive letter to which the shared drive will be mapped. This command is commonly used in networking environments to access files and folders stored on remote computers.

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57. Which of the following could cause an NTLDR error on reboot?

Explanation

The NTLDR error on reboot can be caused by a corrupt Boot.ini file. The Boot.ini file is responsible for loading the operating system, and if it becomes corrupted, the computer may not be able to boot properly. This error can occur if the Boot.ini file is deleted, modified incorrectly, or if there are errors in the file itself. It is important to fix the corrupt Boot.ini file in order to resolve the NTLDR error and allow the computer to boot normally.

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58. A technician is called to troubleshoot a computer that is giving a non-system disk error. Which of the following is the MOST likely cause of the issue?

Explanation

The most likely cause of the non-system disk error is that there is a disk in the floppy drive. This error typically occurs when the computer is trying to boot from a non-bootable disk, such as a floppy disk. By removing the disk from the floppy drive, the technician can resolve the issue and allow the computer to boot properly.

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59. When doing a clean installation, which of the following is the default location for System Files in Windows XP?

Explanation

The default location for System Files in Windows XP is C:\Windows\system32\.

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60. Which of the following will occur if %temp% is executed from the run command?

Explanation

Executing %temp% from the run command will open the current user's temporary folder. The %temp% is an environment variable that represents the path to the temporary folder for the currently logged-in user. By executing it from the run command, the operating system will open the temporary folder specific to the user who executed the command.

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61. Which of the following access levels allows a user to perform normal day to day work with their own files but does not allow them to change system files or computer performance?

Explanation

The "User" access level allows a user to perform normal day to day work with their own files but does not allow them to change system files or computer performance. This access level provides limited privileges and is suitable for regular users who do not require administrative control over the system.

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62. Which of the following is an example of disk duplexing or disk mirroring?

Explanation

RAID 1 is an example of disk duplexing or disk mirroring. In RAID 1, data is simultaneously written to two or more disks, creating an exact copy or mirror of the data on each disk. This provides redundancy and fault tolerance, as if one disk fails, the data can still be accessed from the remaining disk(s). RAID 1 offers high data availability and read performance, but at the cost of reduced write performance and increased storage overhead due to the duplication of data.

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63. A technician is replacing a processor that is attached parallel to the motherboard. Which of the following processor types is needed?

Explanation

A pin grid array processor is needed in this scenario because it is attached parallel to the motherboard. A pin grid array (PGA) is a type of integrated circuit packaging that uses pins arranged in a grid pattern on the underside of the processor. This allows for a direct connection between the pins and the motherboard, providing a secure and reliable attachment.

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64. A technician needs to install a new internal flash memory card reader into an available floppy drive bay. Prior to installation, which of the following connectors needs to be available?

Explanation

In order to install a new internal flash memory card reader into a floppy drive bay, the technician needs to have a USB header available. The USB header is necessary because the flash memory card reader will be connected to the motherboard via a USB cable, allowing it to communicate with the computer and transfer data.

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65. A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XP generic printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?

Explanation

The user is experiencing printing issues with random symbols, letters, and numbers instead of the desired output. This indicates that the generic printer drivers provided by Windows XP are not compatible with the laser jet printer. To resolve this issue, the technician should download and install the specific printer drivers provided by the manufacturer. These drivers are designed to work with the printer's specifications and will ensure proper communication between the printer and the computer, resulting in correct printing output.

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66. A users system is infected with a worm and has propagated to 30 company systems so far. Which of the following is the FIRST step the technician should take before attempting to remove the worm from the customers system?

Explanation

Disconnecting the network cable from the user's system is the first step the technician should take before attempting to remove the worm. By disconnecting the system from the network, it prevents the worm from spreading further and infecting more company systems. This isolation allows the technician to focus on removing the worm from the user's system without risking further damage or infection to other systems on the network.

Submit
67. A computer is generating a missing NTLDR error. From the Recovery Console, which of the following commands would BEST resolve this issue?

Explanation

The correct answer is FIXMBR. The NTLDR error typically occurs when the NTLDR file, which is responsible for loading the operating system, is missing or corrupted. The FIXMBR command in the Recovery Console is used to fix the Master Boot Record (MBR) of the system, which can help resolve issues related to booting the operating system. By repairing the MBR, the computer can locate and load the NTLDR file properly, resolving the missing NTLDR error. The other options, FORMAT, DISKPART, and FDISK /MBR, are not specifically designed to address this particular issue.

Submit
68. The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?

Explanation

The technician should look for a proxy server that has been enabled in this situation. A proxy server acts as an intermediary between a user and the internet, allowing the user to access websites indirectly. If a browser has been hijacked, it is possible that a malicious proxy server has been enabled without the user's knowledge, redirecting their internet traffic and potentially compromising their privacy and security. Therefore, identifying and disabling any unauthorized proxy server is crucial in resolving the issue.

Submit
69. A technician wants to create a spanned volume on a set of hard drives. Which of the following tools will identify if the drives will support a spanned volume?

Explanation

Disk Management is the correct answer because it is the tool used to manage disk drives and volumes in Windows operating systems. It allows users to create, delete, format, and resize partitions, as well as create spanned volumes. By accessing Disk Management, the technician can identify if the hard drives will support a spanned volume by checking their status, available space, and compatibility with the desired configuration.

Submit
70. A technician needs to change the process priority of a background program. Which of the following tools is BEST for performing this function?

Explanation

Task Manager is the best tool for changing the process priority of a background program. Task Manager allows the technician to view and manage running processes, including changing their priority levels. By accessing the "Processes" tab in Task Manager, the technician can right-click on the desired program and select "Set Priority" to adjust its priority level. This can be useful when wanting to allocate more system resources to a specific program or limit its impact on overall system performance.

Submit
71. A technician installs and tests a new program on a computer using an administrative account. When a user runs the program, it fails to keep configuration changes the user makes. Which of the following is the MOST likely cause of the problem?

Explanation

The most likely cause of the problem is that the software requires the user to be an administrator. Since the technician installed and tested the program using an administrative account, it is possible that the program has certain configuration settings that can only be saved or modified by an administrator. Therefore, when a regular user runs the program, they do not have the necessary permissions to make configuration changes, resulting in the program failing to keep those changes.

Submit
72. Which of the following is the access level of a user that belongs to both the Administrators and Users groups?

Explanation

The access level of a user that belongs to both the Administrators and Users groups is "Administrator". This user would have elevated privileges and permissions, allowing them to perform administrative tasks and have full control over the system.

Submit
73. A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?

Explanation

The most likely explanation for the laser printer continuously printing out crumpled pages from the third tray is that the pickup rollers need to be replaced. Pickup rollers are responsible for feeding the paper into the printer, and if they are worn out or damaged, they may not grip the paper properly, resulting in crumpled pages. This issue can be resolved by replacing the pickup rollers.

Submit
74. A workstation no longer has network connectivity. Upon visual inspection, all connectors and settings seem to be properly configured. Which of the following tools should the technician use to troubleshoot this issue?

Explanation

A cable tester is the most appropriate tool to troubleshoot the issue of a workstation no longer having network connectivity. This tool is designed to test the integrity and connectivity of network cables. By using a cable tester, the technician can identify if there are any faults or breaks in the network cable, which could be causing the loss of network connectivity. This will help the technician pinpoint the issue and take appropriate steps to fix it.

Submit
75. For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO).

Explanation

Disabling the SSID from broadcasting makes the wireless network invisible to unauthorized users, as they will not be able to see the network when scanning for available networks. Changing the default admin password adds an extra layer of security by preventing unauthorized access to the network's administrative settings.

Submit
76. A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

Explanation

In this situation, the best practice would be to install heatsinks on the RAM modules. Heatsinks are designed to dissipate heat and can help to cool down the RAM modules, preventing them from overheating. Installing additional CPU fans may help with overall system cooling, but it may not specifically address the issue of overheating RAM modules. Replacing the RAM slots may not be necessary if the issue is with the modules themselves. Installing a heatsink on the chipset driver is not relevant to the problem of overheating RAM modules.

Submit
77. When attempting to check the DHCP status of a client machine, which of the following commands is the BEST option to use?

Explanation

The best option to use when attempting to check the DHCP status of a client machine is "IPCONFIG /all". This command displays the complete configuration details of all network interfaces on the machine, including the DHCP information such as the IP address, subnet mask, default gateway, and DNS servers. It provides a comprehensive overview of the network settings and can help troubleshoot any DHCP-related issues.

Submit
78. Which of the following IP addresses would MOST likely be the default gateway for 10.1.16.184?

Explanation

The default gateway is the IP address of the router that connects a local network to the internet. In this case, the IP address 10.1.16.1 is most likely to be the default gateway for the given IP address 10.1.16.184 because it falls within the same network range (10.1.16.x) and is the lowest possible address in that range.

Submit
79. When installing a wireless access point, which of the following should the technician perform FIRST?

Explanation

When installing a wireless access point, the technician should change the default password first. This is important for security purposes as leaving the default password unchanged can make the access point vulnerable to unauthorized access. By changing the default password, the technician ensures that only authorized individuals can access and configure the wireless access point. This step should be taken before any other configurations or installations are performed.

Submit
80. A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence?

Explanation

The correct answer is that the sound card's optical plug is not connected. This explanation suggests that the red laser-type light is a signal indicating that the optical plug, which is responsible for transmitting audio signals, is not properly connected. This could result in no sound output or poor audio quality.

Submit
81. Which of the following laptop components are FRUs? (Select TWO).

Explanation

FRU stands for Field Replaceable Unit, which refers to components that can be easily replaced without the need for specialized tools or expertise. In this case, the hard drive and memory are considered FRUs because they can be easily removed and replaced by the user or a technician. The sound card, modem, and video card, on the other hand, may require more technical knowledge or specialized tools for replacement, making them non-FRUs.

Submit
82. A user reports that their Windows XP machine, which has a 250 GB hard drive, can only recognize 137GB during usage. Which of the following is the MOST likely problem?

Explanation

The most likely problem is that Service Pack 1 has not been installed on the machine. This is because Windows XP without Service Pack 1 has a limitation where it can only recognize up to 137GB of hard drive space. Installing Service Pack 1 will resolve this issue and allow the machine to recognize the full 250GB capacity of the hard drive.

Submit
83. A technician needs to get a quick overview of a computer. Which of the following tools will BEST provide the overview required?

Explanation

System Information is the best tool to provide a quick overview of a computer. It provides detailed information about the hardware and software components of the system, including the operating system version, processor, memory, storage devices, and installed software. This tool allows the technician to quickly gather information about the computer's specifications and configuration, which can be useful for troubleshooting, system optimization, or determining compatibility with certain software or hardware requirements. Performance Monitor, Task Manager, and Device Manager are more focused on monitoring and managing specific aspects of the system, rather than providing a comprehensive overview.

Submit
84. In Windows Vista, a users documents can be stored on a drive other than the default C drive location by changing the:

Explanation

In Windows Vista, users have the option to change the location of their documents folder by modifying the folder's properties. This means that instead of storing their documents in the default C drive location, users can choose to save them on a different drive. This can be useful for organizing files or for situations where the C drive has limited space.

Submit
85. An office provides its users network access speeds of 1Gbps over its wired network. The manager frequently develops large files out of the office on a laptop that need to be transferred to the desktop at work, but states that it takes too long to transfer these files using the network. The laptop has an 802.11g NIC and a 100Mbps Ethernet adapter. Which of the following can the technician do to increase the transfer speed?

Explanation

By installing a 1Gbps network adapter in the manager's laptop, the transfer speed can be increased. Currently, the laptop has an 802.11g NIC and a 100Mbps Ethernet adapter, which are limiting the transfer speed. By upgrading to a 1Gbps network adapter, the laptop will be able to take advantage of the full network access speeds provided by the office, resulting in faster file transfers.

Submit
86. A company needs network access to 50 computers transferring large amounts of data to various servers, all located within a single room. Which of the following recommendations is MOST suitable for this situation?

Explanation

In this situation, where there are 50 computers transferring large amounts of data to various servers within a single room, the most suitable recommendation would be to use wired connections with switched full-duplex. Switched full-duplex connections allow for simultaneous two-way communication, which is beneficial for transferring large amounts of data. This ensures that the networked computers can communicate efficiently and effectively without any interference or collisions.

Submit
87. Which of the following commands will allow modification of file C:\BOOT.INI?

Explanation

The correct answer is "attrib -s -h -r C:\BOOT.INI". This command will remove the System, Hidden, and Read-only attributes from the file C:\BOOT.INI, allowing for modification.

Submit
88. A user has just updated application software on a PC and now finds the video display does not work with the new application. Which of the following should the technician do FIRST?

Explanation

The technician should first check the application website for known hardware compatibility issues because the issue occurred after updating the application software. It is possible that the new version of the application may have specific requirements or compatibility issues with the video display. By checking the application website, the technician can determine if there are any known issues or recommendations for resolving compatibility problems. This step can help identify if the problem is related to the software update rather than a hardware issue.

Submit
89. A program is crashing and causing the computer to lockup. Which of the following is the BEST location for a technician to check for further information about the cause of the crash?

Explanation

The application log would be the best location for a technician to check for further information about the cause of the crash. The application log records events and errors specific to the application, providing valuable insights into any issues or errors that might have occurred during its execution. By analyzing the information in the application log, the technician can identify the root cause of the crash and take appropriate measures to resolve it.

Submit
90. Which of the following is applicable when attempting to upgrade an older PC that currently only has USB 1.1 to USB 2.0?

Explanation

When attempting to upgrade an older PC that currently only has USB 1.1 to USB 2.0, the applicable solution is to add a USB 2.0 expansion card. This allows the PC to have USB 2.0 ports, which provide faster data transfer speeds compared to USB 1.1. The other options mentioned, such as changing legacy device settings in the BIOS, using an IEEE 1394 adapter, or using a USB 1.1 to 2.0 adapter, are not relevant to upgrading the PC to USB 2.0.

Submit
91. Which of the following is the default location for temp files in Windows 7?

Explanation

The default location for temp files in Windows 7 is C:\Windows\Temp.

Submit
92. Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges?

Explanation

To restore files without granting ownership privileges, a user should be added to the "Backup Operators" group. This group is specifically designed to allow users to perform backup and restore operations on a system without having full administrative control. By adding a user to this group, they will have the necessary permissions to restore files from backups, but they will not have the ability to make any other changes or modifications to the system.

Submit
93. A technician is unable to associate a wireless laptop to an IEEE 802.11a wireless access point. The wireless laptop is configured to connect to the SSID, and the wireless client scans all 11 wireless channels, however, the network still cannot be found. Which of the following is the MOST likely the cause of this problem?

Explanation

The most likely cause of the problem is that the wireless client is using the wrong wireless adapter. The fact that the wireless laptop is configured to connect to the SSID and scans all 11 wireless channels suggests that it is functioning correctly. If the SSID was not broadcasting on the wireless access point, the laptop would still be able to detect it during the scan. An incorrect WEP or WPA key would result in a failed connection, but it would not prevent the network from being found. The firewall software on the wireless client would only prevent the connection after the network is found. Therefore, the most logical explanation is that the wireless client is using the wrong wireless adapter.

Submit
94. In Windows XP, how can a user change the programs that run at startup? (Select TWO).

Explanation

A user can change the programs that run at startup in Windows XP by adding or removing programs from the startup folder. This folder contains shortcuts to programs that are automatically launched when the user logs into the computer. Additionally, the user can run msconfig, which is a system configuration utility, to configure startup programs. This utility allows the user to enable or disable programs from starting up with the computer, providing more control over the startup process.

Submit
95. A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?

Explanation

A cable tester would be used to troubleshoot this issue because if the laptop computer can connect to a server in a different office, it suggests that the problem is not with the computer itself but with the connection between the computer and the server. A cable tester can be used to check the integrity and functionality of the network cables, ensuring that there are no faults or connectivity issues that may be causing the problem.

Submit
96. A technician replaced a suspected failed SATA drive with a new drive and data cable, then discovers that the new drive is not recognized in the system BIOS. Which of the following is the MOST likely problem?

Explanation

The most likely problem is that the SATA port is faulty. This means that the port itself is not functioning properly, preventing the new drive from being recognized in the system BIOS.

Submit
97. Which of the following ways of manipulating a file will retain its NTFS permissions?

Explanation

Moving the file to a new location on the same volume will retain its NTFS permissions. When a file is moved within the same volume, the file system does not change, so the NTFS permissions associated with the file are preserved. This is because the file's metadata, including its permissions, is stored on the volume itself rather than the individual file. Therefore, moving the file to a new location on the same volume will keep the NTFS permissions intact.

Submit
98. The technician has added a second hard disk to a Windows 2000 Professional computer. Which of the following commands is used to make the new drive accessible to users?

Explanation

The FORMAT command is used to prepare a new hard disk for use by creating a file system on it. This command allows the user to choose the file system type (such as NTFS or FAT32) and sets up the necessary structures on the disk to make it accessible to users. Therefore, by using the FORMAT command, the new drive can be made accessible to users.

Submit
99. Network communication on a laptop needs to be tested. Which of the following will verify that the network adapter is functioning properly and communicating on the LAN?

Explanation

Using PING to attempt to reach the default gateway will verify that the network adapter is functioning properly and communicating on the LAN. The default gateway is the IP address of the router that connects the local network to the internet. By successfully pinging the default gateway, it confirms that the network adapter is able to send and receive data packets within the local network.

Submit
100. A user reports that their computer is taking a long time to save large files. The user is currently using an EIDE drive formatted with NTFS for storage. Which of the following options would improve the performance of the system?

Explanation

Installing a PATA drive formatted with NTFS would improve the performance of the system. The current EIDE drive may be causing the slow performance when saving large files. By installing a new PATA drive, which is a newer technology, and formatting it with NTFS, the system will benefit from faster data transfer rates and improved efficiency, resulting in faster file saving times. Reformatting the existing drive with FAT32 or installing a SATA drive would not necessarily address the issue of slow file saving.

Submit
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