CompTIA A+ 220-702 Essentials Practice Test....(Part 1)

115 Questions

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A Plus Essential Quizzes & Trivia

I will try to do about 5 parts with 100-115 questions each.


Questions and Answers
  • 1. 
    A client can no longer print from their computer to the default printer. The client successfully prints a test page directly from the printer. The printers queue shows the job ready to print. Which of the following is the BEST recommendation that the technician can make?
    • A. 

      Restart the print spooler service.

    • B. 

      Delete the print job and resubmit it.

    • C. 

      Verify the correct paper is being used.

    • D. 

      Reinstall the printers drivers.

  • 2. 
    Which of the following will occur if %temp% is executed from the run command?
    • A. 

      The operating systems temporary folder will be opened.

    • B. 

      Applications located the %temp% folder will be executed.

    • C. 

      Applications will be deleted in the %temp% folder.

    • D. 

      The current users temporary folder will be opened.

  • 3. 
    A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?
    • A. 

      Replace all of the laptops memory.

    • B. 

      Reseat the laptop memory.

    • C. 

      Perform a Windows Update.

    • D. 

      Replace the motherboard.

  • 4. 
    Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?
    • A. 

      Users

    • B. 

      My Documents

    • C. 

      Documents and Settings

    • D. 

      Application Data

  • 5. 
    A technician needs to add an expansion card to a computer. The documentation with the card states it requires a PCI x4 slot. The computer has PCI x1 and PCI x16 slots available. Which if the following should the technician do?
    • A. 

      The technician can install the card in a PCI x16 slot and get four times the performance.

    • B. 

      The technician can install the card in a PCI x1 slot and get half the performance.

    • C. 

      The technician can install the card in a PCI x16 slot with normal performance.

    • D. 

      The technician can install the card is a PCI x1 slot and get normal performance.

  • 6. 
    Which of the following is used to test all computer hardware before installing an operating system?
    • A. 

      An operating system needs to be installed

    • B. 

      POST card

    • C. 

      Another computer

    • D. 

      BIOS setting

  • 7. 
    Which of the following should be installed to support Gigabit Ethernet within a home network?
    • A. 

      10Base2

    • B. 

      100Base2

    • C. 

      100BaseT

    • D. 

      1000BaseT

  • 8. 
    A laptop LCD screen needs to be replaced. Which of the following tools would be BEST used to open the case?
    • A. 

      Flathead screwdriver

    • B. 

      Plastic shim

    • C. 

      Metal shim

    • D. 

      Pliers

  • 9. 
    A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malwares pop-up on the screen. Which of the following boot methods would the technician utilize?
    • A. 

      Reboot in Safe Mode

    • B. 

      Reboot in Recovery Console

    • C. 

      Reboot in Last Known Good Configuration

    • D. 

      Reboot in System Debug Mode

  • 10. 
    Which of the following devices can assist a technician in troubleshooting computers that will not start?
    • A. 

      Anti-static pad

    • B. 

      Loopback plug

    • C. 

      ISA card

    • D. 

      POST card

  • 11. 
    Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC?
    • A. 

      10.0.0.1

    • B. 

      127.0.0.1

    • C. 

      169.254.0.1

    • D. 

      255.255.255.1

  • 12. 
    A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a different directory?
    • A. 

      CD

    • B. 

      DR

    • C. 

      MD

    • D. 

      RD

  • 13. 
    A workstation no longer has network connectivity. Upon visual inspection, all connectors and settings seem to be properly configured. Which of the following tools should the technician use to troubleshoot this issue?
    • A. 

      PSU tester

    • B. 

      Loopback plug

    • C. 

      Cable tester

    • D. 

      Multimeter

  • 14. 
    A kiosk computer requires a CD-ROM to be in the drive in order for a program to function properly, but it keeps failing to boot when restarted. Which of the following will correct this?
    • A. 

      Replacing the CD-ROM media with rewritable media

    • B. 

      Changing the drive letter assignments in Disk Management

    • C. 

      Editing the AUTOEXEC.BAT file

    • D. 

      Properly configuring the BIOS settings

  • 15. 
    Which of the following is the MOST important factor when using offline files on a networked computer?
    • A. 

      Proximity of the computer to the server

    • B. 

      Size of the computer hard drive

    • C. 

      Availability of either a CD-ROM or DVD-ROM on the computer

    • D. 

      File server operating system

  • 16. 
    In Windows Vista, a users documents can be stored on a drive other than the default C drive location by changing the:
    • A. 

      Program files folder location in the folders properties.

    • B. 

      Windows files folder location in the folders properties.

    • C. 

      Documents folder location in the folders properties.

    • D. 

      System files folder location in the folders properties.

  • 17. 
    A user has just updated application software on a PC and now finds the video display does not work with the new application. Which of the following should the technician do FIRST?
    • A. 

      Check the application web site for known hardware compatibility issues.

    • B. 

      Change the video resolution on the PC.

    • C. 

      Replace the video card.

    • D. 

      Go to the video card vendors website to get the latest drivers.

  • 18. 
    A user is attempting to connect a laptop to a TV using an HDMI connector. The user reports the video works properly but there is no sound. Which of the following could be the MOST likely cause?
    • A. 

      The speakers are not compatible with the digital connection.

    • B. 

      The HDMI audio service has not been selected.

    • C. 

      The laptop needs an HDMI application installed.

    • D. 

      The HDMI cable is too long.

  • 19. 
    A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point, but sees no available access points in the Wireless Configuration Manager. Which of the following is the BEST explanation to why none of the access points are listed?
    • A. 

      802.11n access points are not available.

    • B. 

      The access points are out of range.

    • C. 

      The access points cannot accept any more connections.

    • D. 

      802.11n is not supported on the network.

  • 20. 
    Which of the following multimeter modes would be used to MOST accurately test the functionality of the black and red wires on a Molex connector of an in use power supply?
    • A. 

      Voltage

    • B. 

      Continuity

    • C. 

      Resistance

    • D. 

      Calibrate

  • 21. 
    Which of the following will happen when a user plugs a USB 1.1 device into a USB 2.0 port?
    • A. 

      The device will operate at the higher USB 2.0 speed.

    • B. 

      The device will not function.

    • C. 

      The device will prompt for drivers so that it can run at the higher USB 2.0 speed.

    • D. 

      The device will operate at the lower speed USB 1.1

  • 22. 
    Which of the following utilities can a technician use to display NetBIOS over TCP/IP information?
    • A. 

      NETSTAT

    • B. 

      TRACERT

    • C. 

      NBTSTAT

    • D. 

      NSLOOKUP

  • 23. 
    Which of the following is the difference between a stop error (e.g. stop C0021xxx) and a Dr. Watson error?
    • A. 

      A Dr. Watson error is usually related to a damaged graphics adaptor or memory chip.

    • B. 

      A Dr. Watson error occurs before the Windows GUI appears.

    • C. 

      A stop error is known as a blue screen and causes complete system failure.

    • D. 

      A stop error writes the error to a memory dump file before restoring the system to a working state.

  • 24. 
    A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting?
    • A. 

      Ensure that the OS is installed properly.

    • B. 

      Ensure the computer has the proper cooling.

    • C. 

      Ensure that the mouse and keyboard are properly connected.

    • D. 

      Ensure RAM is correctly seated.

  • 25. 
    A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST?
    • A. 

      The display harness

    • B. 

      The LCD inverter

    • C. 

      The LCD panel

    • D. 

      The video adapter

  • 26. 
    A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?
    • A. 

      The Java applet is disabled in the web browser.

    • B. 

      Deny all has not been configured in the firewall.

    • C. 

      Wireless network drivers are corrupt.

    • D. 

      Port forwarding settings are not correct.

  • 27. 
    Which of the following commands will connect to and map a shared drive from a remote computer?
    • A. 

      TRACERT

    • B. 

      NET USE

    • C. 

      IPCONFIG

    • D. 

      NSLOOKUP

  • 28. 
    A laptops LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further?
    • A. 

      Replacement of the keyboard

    • B. 

      Replacement of the rubber bumpers

    • C. 

      Replacement of the LCD hinges

    • D. 

      Replacement of the LCD panel

  • 29. 
    A user installs a PostScript driver for a printer that supports only PCL. Which of the following is the MOST likely result?
    • A. 

      The printer will process PostScript appropriately.

    • B. 

      The printer will not print at all.

    • C. 

      The printer will print garbage or unreadable characters.

    • D. 

      The printer will print with a decreased resolution.

  • 30. 
    • A. 

      The fuser is damaged.

    • B. 

      The printer needs to be rebooted.

    • C. 

      The paper is too thick.

    • D. 

      The toner cartridge is low.

  • 31. 
    Which of the following is the default directory for User Profiles in Windows XP?
    • A. 

      C:\Users\

    • B. 

      C:\User Profiles\

    • C. 

      C:\Documents and Settings\

    • D. 

      C:\Users\Profiles\

  • 32. 
    A Sales Manager is a member of both the Sales group and the Managers group. The Sales Manager is attempting to update a file but is getting an Access Denied error. The file is secured through NTFS. The Sales group has the NTFS permissions: Read C Allow List Folder Contents C Allow Modify C Deny The Managers group has the NTFS permission: Full Control C Allow Why is the Manager receiving this error?
    • A. 

      The Manager is not the creator of the file.

    • B. 

      The Managers group does not explicitly have Write C Allow.

    • C. 

      Deny permissions override Allow permissions.

    • D. 

      The Sales group does not have Full Control C Allow.

  • 33. 
    Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz?
    • A. 

      1333MHz

    • B. 

      1600MHz

    • C. 

      2933MHz

    • D. 

      3200MHz

  • 34. 
    A customers system is infected with hundreds of viruses, including spyware and malware. The customer has critical data on the system that needs to be recovered within 30 minutes. Which of the following is the BEST course of action the technician should take?
    • A. 

      Add a drive to the system and copy the systems contents of the hard drive to second hard drive

    • B. 

      Reformat the hard drive and recover the data from a recent backup.

    • C. 

      Remove the hard drive and copy the critical data to another system using an external dock.

    • D. 

      Update the anti-virus program and virus definitions and run a complete virus scan and automated virus removal.

  • 35. 
    A technician is unable to associate a wireless laptop to an IEEE 802.11a wireless access point. The wireless laptop is configured to connect to the SSID, and the wireless client scans all 11 wireless channels, however, the network still cannot be found. Which of the following is the MOST likely the cause of this problem?
    • A. 

      SSID is not broadcasting on the wireless access point.

    • B. 

      Incorrect WEP or WPA key has been configured on the wireless client.

    • C. 

      The wireless client is using the wrong wireless adapter.

    • D. 

      The firewall software on the wireless client is preventing the connection

  • 36. 
    Which of the following will MOST likely happen if a laser printer displays 15% fuser remaining?
    • A. 

      The printer will print according to specification.

    • B. 

      The printer will stop printing immediately.

    • C. 

      The printer will take longer to print.

    • D. 

      The printer will print blank sheets of paper.

  • 37. 
    For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO)
    • A. 

      .Disable all 802.11 traffic

    • B. 

      Disable the SSID from broadcasting

    • C. 

      Disable WPA

    • D. 

      Enable Bluetooth only communication

    • E. 

      Change the default admin password

    • F. 

      Disable WEP

  • 38. 
    Company policy does not allow users to use dial-up connections. A new shipment of laptops contains built-in modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?
    • A. 

      Use Device Manager to disable the modem

    • B. 

      Delete the modem under Phone and Modems in the Control Panel

    • C. 

      Remove the dial-up networking option in Network Connections

    • D. 

      Change the local area code to 555 in Modem properties

  • 39. 
    Which of the following is accomplished by running the disk defragmenter on a hard drive?
    • A. 

      Drive is checked for errors

    • B. 

      Ensures that file sectors are contiguous

    • C. 

      Additional memory is released for use

    • D. 

      Master boot record is updated

  • 40. 
    A technician needs to install a new internal flash memory card reader into an available floppy drive bay. Prior to installation, which of the following connectors needs to be available?
    • A. 

      USB header

    • B. 

      FDD connector

    • C. 

      SATA header

    • D. 

      EIDE connector

  • 41. 
    Which of the following is the default location for temp files in Windows 7?
    • A. 

      C:\Windows\Temp

    • B. 

      C:\Windows\System Files\Temp Files\

    • C. 

      C:\System Files\Temp

    • D. 

      C:\System\Temp Files\

  • 42. 
    A technician is installing an IDE hard drive in a SATA hard drive workstation. When the computer is booted up the IDE hard drive does not show up in the operating system. Which of the following is the MOST likely cause?
    • A. 

      The memory modules are incorrect.

    • B. 

      The hard drive is not formatted correctly.

    • C. 

      The primary controller BIOS setting is incorrect.

    • D. 

      The drivers are not installed for the hard drive.

  • 43. 
    A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. Which of the following command line tools would verify this?
    • A. 

      Ipconfig /all

    • B. 

      Ping -t

    • C. 

      Ping -a

    • D. 

      Netsh winsock reset

  • 44. 
    A user states that when a USB drive is plugged into their computer, the drive is not recognized. The drive has been used on other computers without any issues. Which of the following is the MOST likely cause?
    • A. 

      The operating system needs to be reinstalled.

    • B. 

      A USB BIOS setting is not configured correctly.

    • C. 

      The CMOS battery is dead in the computer.

    • D. 

      The USB drive needs to be formatted correctly.

  • 45. 
    A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?
    • A. 

      Install heat sinks on the RAM modules.

    • B. 

      Install additional CPU fans.

    • C. 

      Replace the RAM slots.

    • D. 

      Install a heatsink on the chipset driver.

  • 46. 
    Which of the following could cause an NTLDR error on reboot?
    • A. 

      Processor is failing

    • B. 

      Services failed to start on bootup

    • C. 

      RAM is faulty

    • D. 

      Boot.ini file is corrupt

  • 47. 
    A technician replaced a suspected failed SATA drive with a new drive and data cable, then discovers that the new drive is not recognized in the system BIOS. Which of the following is the MOST likely problem?
    • A. 

      The SATA port is faulty.

    • B. 

      The jumper on the drive is not set.

    • C. 

      The drive has not been formatted.

    • D. 

      The BIOS does not support SATA.

  • 48. 
    A laser printer keeps displaying, Paper Jam C Front Door. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?
    • A. 

      The printer fuser assembly needs to be replaced.

    • B. 

      The pickup rollers no longer have pickup grip.

    • C. 

      Something is stuck inside of the pickup assembly.

    • D. 

      The printer needs to have the toner cartridge replaced.

  • 49. 
    A technician needs to change the process priority of a background program. Which of the following tools is BEST for performing this function?
    • A. 

      MSCONFIG

    • B. 

      Computer Management

    • C. 

      Task Scheduler

    • D. 

      Task Manager

  • 50. 
    Which of the following is the MOST effective method of retrieving a screw which has fallen into a computer case?
    • A. 

      Use a computer vacuum to retrieve the screw.

    • B. 

      Use an extension magnet to access the screw.

    • C. 

      Tap the case bezel repeatedly to loosen the screw.

    • D. 

      Abandon screw retrieval and use a spare screw.

  • 51. 
    A technician installs and tests a new program on a computer using an administrative account. When a user runs the program, it fails to keep configuration changes the user makes. Which of the following is the MOST likely cause of the problem?
    • A. 

      The user has inadequate training in the use of the program.

    • B. 

      The software requires the user to be an administrator.

    • C. 

      The network share permission is not set properly for the computer.

    • D. 

      The user account does not have read permissions to the folder.

  • 52. 
    A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allow the user to transfer the needed files?
    • A. 

      An IEEE-1394 device

    • B. 

      A NIC device

    • C. 

      An IrDA device

    • D. 

      A FDD device

  • 53. 
    A user is browsing to a newly created internal site called www.comptia.org . After putting in credentials the page comes up blank. Which of the following is MOST likely the cause?
    • A. 

      The user must add the new site to the local log file.

    • B. 

      A proxy exception has not been configured.

    • C. 

      SMTP has not been configured.

    • D. 

      The loopback address has not been configured.

  • 54. 
    Which of the following is an indication a system has become infected by malware?
    • A. 

      The browser is redirected from the chosen website.

    • B. 

      When typing certain keys, numbers are displayed instead of letters.

    • C. 

      The computer randomly has a blue screen error.

    • D. 

      The screen is darker than usual.

  • 55. 
    When installing a wireless access point, which of the following should the technician perform FIRST?
    • A. 

      Enable MAC filtering

    • B. 

      Download and install the latest firmware

    • C. 

      Disable DHCP

    • D. 

      Change the default password

  • 56. 
    Which of the following ports should be forwarded on the firewall to make an internal web server accessible from the Internet?
    • A. 

      22

    • B. 

      23

    • C. 

      25

    • D. 

      80

  • 57. 
    A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence?
    • A. 

      The sound card is defective and needs to be replaced.

    • B. 

      The sound card's LED is indicating that card is about to fail.

    • C. 

      The sound card needs to be reset to default settings.

    • D. 

      The sound cards optical plug is not connected.

  • 58. 
    A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?
    • A. 

      The second hard drive has not been formatted for NTFS.

    • B. 

      The jumpers on both drives are set to the cable select position.

    • C. 

      The jumper on the first drive is set to master and the second is set to slave.

    • D. 

      The jumpers on both drives are set to the master position.

  • 59. 
    Which of the following is the correct path to disable a service in Windows XP?
    • A. 

      Control Panel > Services

    • B. 

      MSCONFIG > Settings > Services

    • C. 

      Control Panel > Administrative Tools > Services

    • D. 

      System Settings > Tools > Services

  • 60. 
    A technician has booted Windows XP Professional to the command line and needs to view a text file on the hard drive. Which of the following tools will allow this?
    • A. 

      FORMAT

    • B. 

      NBTSTAT

    • C. 

      TYPE

    • D. 

      NSLOOKUP

  • 61. 
    Which of the following laptop components are FRUs? (Select TWO).
    • A. 

      Hard drive

    • B. 

      Sound card

    • C. 

      Modem

    • D. 

      Memory

    • E. 

      Video card

  • 62. 
    A program is crashing and causing the computer to lockup. Which of the following is the BEST location for a technician to check for further information about the cause of the crash?
    • A. 

      Application log

    • B. 

      File Replication log

    • C. 

      System log

    • D. 

      Security log

  • 63. 
    A user reports that every time their machine is powered on a prompt appears to save their settings for the BIOS and clock. Which of the following should the technician try FIRST?
    • A. 

      Restore the BIOS to default settings

    • B. 

      Replace the CMOS battery

    • C. 

      Run a Windows Recovery Disk

    • D. 

      Replace the motherboard

  • 64. 
    Which of the following commands allows the technician to copy subdirectories from the command prompt?
    • A. 

      XCOPY

    • B. 

      COPY

    • C. 

      MD

    • D. 

      CD

  • 65. 
    When attempting to check the DHCP status of a client machine, which of the following commands is the BEST option to use?
    • A. 

      NET USE

    • B. 

      NSLOOKUP

    • C. 

      PING -t

    • D. 

      IPCONFIG /all

  • 66. 
    An office provides its users network access speeds of 1Gbps over its wired network. The manager frequently develops large files out of the office on a laptop that need to be transferred to the desktop at work, but states that it takes too long to transfer these files using the network. The laptop has an 802.11g NIC and a 100Mbps Ethernet adapter. Which of the following can the technician do to increase the transfer speed?
    • A. 

      Install a 1Gbps network adapter in the managers laptop.

    • B. 

      Install an 802.11n NIC to facilitate 1Gbps transfer speeds.

    • C. 

      Upgrade the manager to a new laptop.

    • D. 

      Advise the manager to use other media to transfer the files.

  • 67. 
    Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges?
    • A. 

      Remote Desktop Users

    • B. 

      Power Users

    • C. 

      Administrators

    • D. 

      Backup Operators

  • 68. 
    A computer is generating a missing NTLDR error. From the Recovery Console, which of the following commands would BEST resolve this issue?
    • A. 

      FORMAT

    • B. 

      DISKPART

    • C. 

      FDISK /MBR

    • D. 

      FIXMBR

  • 69. 
    New memory has been installed into a PC. The PC fails to POST after the memory is installed. The manufacturers website states that the motherboard supports the new memory. Which of the following may resolve the problem?
    • A. 

      Upgrade to a compatible processor

    • B. 

      Configure the memory parity

    • C. 

      Update the BIOS

    • D. 

      Upgrade the operating system

  • 70. 
    If a technician was going to test connectivity on port 25, which of the following application type is being checked?
    • A. 

      FTP

    • B. 

      DNS

    • C. 

      Mail

    • D. 

      Telnet

  • 71. 
    A company needs network access to 50 computers transferring large amounts of data to various servers, all located within a single room. Which of the following recommendations is MOST suitable for this situation?
    • A. 

      Wired C All networked computers benefit from the use of switched full-duplex connections.

    • B. 

      Wireless C All networked computers benefit from the use of sharing a common bandwidth.

    • C. 

      Wired C All networked computers benefit from the use of static IP addresses and DNS settings.

    • D. 

      Wireless C All networked computers benefit from the use of wireless encryption

  • 72. 
    A user reports that their computer is taking a long time to save large files. The user is currently using an EIDE drive formatted with NTFS for storage. Which of the following options would improve the performance of the system?
    • A. 

      Install a SATA drive formatted with NTFS.

    • B. 

      Install a PATA drive formatted with FAT32.

    • C. 

      Reformat the existing drive with FAT32.

    • D. 

      Install a PATA drive formatted with NTFS.

  • 73. 
    Which of the following access levels allows a user to perform normal day to day work with their own files but does not allow them to change system files or computer performance?
    • A. 

      Administrator

    • B. 

      User

    • C. 

      Guest

    • D. 

      Power user

  • 74. 
    A laptop is going into standby mode unexpectedly. Which of the following hardware components is MOST likely causing the issue?
    • A. 

      Hard drive

    • B. 

      IDE controller

    • C. 

      LCD cutoff switch

    • D. 

      Video card

  • 75. 
    A technician needs to delete an infected file. The system says the file is in use every time the technician attempts to delete the file. Which of the following will be the BEST way to delete the file?
    • A. 

      The technician should boot into Safe Mode with Command Prompt and delete the file.

    • B. 

      The technician should reboot the machine, log in as administrator, and delete the file.

    • C. 

      The technician should bring up Task Manager and delete the file from there.

    • D. 

      The technician should boot the system normally and delete the file from the command prompt.

  • 76. 
    A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XP generic printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?
    • A. 

      Download manufacturer printer drivers

    • B. 

      Restart the printer spooler

    • C. 

      Check for Microsoft Windows updates

    • D. 

      Check Device Manager

  • 77. 
    A user reports that their Windows XP machine, which has a 250 GB hard drive, can only recognize 137GB during usage. Which of the following is the MOST likely problem?
    • A. 

      The hard drive jumpers have not been set properly.

    • B. 

      Service Pack 1 has not been installed on the machine.

    • C. 

      Windows XP does not support hard drives larger than 137GB.

    • D. 

      The hard drive is defective and needs to be replaced.

  • 78. 
    In Windows XP, how can a user change the programs that run at startup? (Select TWO).
    • A. 

      Add or remove programs from the system key of the registry.

    • B. 

      Add or remove programs from the boot.ini file.

    • C. 

      Add or remove programs from the startup folder.

    • D. 

      Run msconfig and configure startup programs.

    • E. 

      Run appstart and configure startup programs.

  • 79. 
    The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?
    • A. 

      A new default gateway has been setup.

    • B. 

      A new Internet shortcut has been added.

    • C. 

      A new web browser has been installed and is now the default.

    • D. 

      A proxy server has been enabled.

  • 80. 
    Which of the following is applicable when attempting to upgrade an older PC that currently only has USB 1.1 to USB 2.0?
    • A. 

      Change the legacy device settings in the BIOS.

    • B. 

      An IEEE 1394 adapter can be used.

    • C. 

      A USB 1.1 to 2.0 adapter can be used.

    • D. 

      A USB 2.0 expansion card can be added.

  • 81. 
    A laser printer is reporting a paper jam in tray two, but there is no paper stuck anywhere in the path. Which of the following is the MOST likely cause?
    • A. 

      The printer firmware needs to be updated.

    • B. 

      The tray is low on paper.

    • C. 

      The pickup roller needs to be replaced.

    • D. 

      The tray is not compatible with the printer.

  • 82. 
    Which of the following is the access level of a user that belongs to both the Administrators and Users groups?
    • A. 

      User

    • B. 

      Administrator

    • C. 

      Power User

    • D. 

      Remote Desktop User

  • 83. 
    The technician has added a second hard disk to a Windows 2000 Professional computer. Which of the following commands is used to make the new drive accessible to users?
    • A. 

      MSCONFIG

    • B. 

      FDISK

    • C. 

      SFC

    • D. 

      FORMAT

  • 84. 
    A mirrored set is another name for which of the following?
    • A. 

      RAID 0

    • B. 

      RAID 1

    • C. 

      RAID 3

    • D. 

      RAID 5

  • 85. 
    Which of the following file extensions will initialize the program installation process in Microsoft Windows?
    • A. 

      *.EXE

    • B. 

      *.INI

    • C. 

      *.CFG

    • D. 

      *.SYS

  • 86. 
    A users system is infected with a worm and has propagated to 30 company systems so far. Which of the following is the FIRST step the technician should take before attempting to remove the worm from the customers system?
    • A. 

      Update antivirus definitions on the users system.

    • B. 

      Log the user off the system.

    • C. 

      Disconnect the network cable from the users system.

    • D. 

      Boot the system in Safe Mode.

  • 87. 
    Which of the following is an example of disk duplexing or disk mirroring?
    • A. 

      RAID 0

    • B. 

      RAID 1

    • C. 

      RAID 3

    • D. 

      RAID 5

  • 88. 
    Which of the following ways of manipulating a file will retain its NTFS permissions?
    • A. 

      Copying the file to a new location on the same volume

    • B. 

      Copying the file to another FAT32 volume

    • C. 

      Moving the file to another NTFS volume

    • D. 

      Moving the file to a new location on the same volume

  • 89. 
    A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?
    • A. 

      Cable tester

    • B. 

      Multimeter

    • C. 

      Fiber splicer

    • D. 

      Loopback plug

  • 90. 
    Which of the following commands will allow modification of file C:\BOOT.INI?
    • A. 

      Attrib -s +h +r C:\BOOT.INI

    • B. 

      Attrib +s -h +r C:\BOOT.INI

    • C. 

      Attrib +s +h -r C:\BOOT.INI

    • D. 

      Attrib -s -h -r C:\BOOT.INI

  • 91. 
    Network communication on a laptop needs to be tested. Which of the following will verify that the network adapter is functioning properly and communicating on the LAN?
    • A. 

      Use PING to attempt to reach the loopback IP address on another computer.

    • B. 

      Use PING to attempt to reach the computers own IP address.

    • C. 

      Use PING to attempt to reach the default gateway.

    • D. 

      Use PING to attempt to reach the computers subnet mask.

  • 92. 
    A technician is replacing a processor that is attached parallel to the motherboard. Which of the following processor types is needed?
    • A. 

      Pin grid array processor

    • B. 

      Slot 2 processor

    • C. 

      Socket to slot adapter

    • D. 

      Slot 1 processor

  • 93. 
    Which of the following IP addresses would MOST likely be the default gateway for 10.1.16.184?
    • A. 

      10.1.16.1

    • B. 

      10.1.16.254

    • C. 

      10.10.144.1

    • D. 

      105.24.133.1

  • 94. 
    Which of the following IP addresses will a technician ping to test the functionality of the network card?
    • A. 

      127.0.0.0

    • B. 

      127.0.0.1

    • C. 

      127.1.1.1

    • D. 

      255.255.255.255

  • 95. 
    A device is plugged into a computer and a prompt appears that states the device is a hi-speed USB device and is plugged into a non-high speed USB hub. Which of the following explains why this message is appearing?
    • A. 

      A USB 2.0 device is plugged in a USB 1.1 port.

    • B. 

      The USB device is disabled.

    • C. 

      The wrong USB drivers are installed.

    • D. 

      An IEEE 1394 device is plugged into a USB port.

  • 96. 
    A technician is called to troubleshoot a computer that is giving a non-system disk error. Which of the following is the MOST likely cause of the issue?
    • A. 

      The incorrect driver was loaded.

    • B. 

      The RAM has not been seated in the proper banks.

    • C. 

      There is a disk in the floppy drive.

    • D. 

      The Windows registry has become corrupted.

  • 97. 
    A technician wants to create a spanned volume on a set of hard drives. Which of the following tools will identify if the drives will support a spanned volume?
    • A. 

      System Information

    • B. 

      Disk Management

    • C. 

      Device Manager

    • D. 

      Task Manager

  • 98. 
    A technician needs to get a quick overview of a computer. Which of the following tools will BEST provide the overview required?
    • A. 

      Performance Monitor

    • B. 

      Task Manager

    • C. 

      System Information

    • D. 

      Device Manager

  • 99. 
    When doing a clean installation, which of the following is the default location for System Files in Windows XP?
    • A. 

      C:\System Files\

    • B. 

      C:\Windows\system32\

    • C. 

      C:\Windows\System Files\

    • D. 

      C:\System

  • 100. 
    A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?
    • A. 

      The pickup rollers need to be replaced.

    • B. 

      The paper is too wide for the tray.

    • C. 

      The toner cartridge is leaking.

    • D. 

      The pickup assembly is missing

  • 101. 
    After cold booting a computer the system clock displays the wrong date and time. Which of the following is the MOST likely cause of this issue?
    • A. 

      Hard drive is going bad.

    • B. 

      RAM is going bad.

    • C. 

      Video card is going bad.

    • D. 

      CMOS battery is going bad.

  • 102. 
    A technician reboots a computer and receives the error, NTLDR is missing, press any key to restart. Which of the following is a MOST likely cause of this error?
    • A. 

      Operating system is corrupt.

    • B. 

      RAM is going bad.

    • C. 

      Computer needs to be restarted again.

    • D. 

      Video card is corrupt.

  • 103. 
    A technician needs to plug a network cable into an inactive network drop in a user s cubicle. Which of the following will allow the technician to find the correct drop in the network room to make the port hot?
    • A. 

      Multimeter

    • B. 

      Extension magnet

    • C. 

      Power supply tester

    • D. 

      Toner probe

  • 104. 
    A technician has received a report of a network outage. Which of the following should a technician use to pinpoint the location of a UTP cable break?
    • A. 

      Cable tester

    • B. 

      Multimeter

    • C. 

      TDR

    • D. 

      SFC

  • 105. 
    A technician is going to use an extension magnet to pick up a screw dropped inside a computer case. Which of the following MUST be done before the technician attempts to do this?
    • A. 

      Turn on the computer to prevent any possible shorts.

    • B. 

      Unplug the power cord to prevent any possible shorts.

    • C. 

      Backup the computer to prevent any potential loss of data.

    • D. 

      Ensure that the extension magnet is rubber coated.

  • 106. 
    Which of the following tools can a field technician use to test a faulty power supply?
    • A. 

      Loop back plug

    • B. 

      Cable tester

    • C. 

      Extension magnet

    • D. 

      Multimeter

  • 107. 
    Which of the following would a technician MOST likely use after terminating an Ethernet cable?
    • A. 

      Multimeter

    • B. 

      Cable tester

    • C. 

      Extension magnet

    • D. 

      Toner probe

  • 108. 
    Which of the following is correct for dual band routers?
    • A. 

      Allows simultaneous transmission of 802.11n at 5.8GHz and 2.4GHz.

    • B. 

      Allows single transmission of 802.11a/b at 2.4GHz or 802.11b/n at 5.8GHz.

    • C. 

      Allows simultaneous transmission of 802.11a/b at 2.4GHz and 802.11b/n at 5.8GHz.

    • D. 

      Allows single transmission of 802.11a at 5.8GHz and 802.11n at 2.4GHz.

  • 109. 
    A user has a server with Windows 2008 Server, a desktop, and a laptop with Windows 7 in the network. They want to be able to log into the server from the laptop while at home. Which of the following would be the BEST solution?
    • A. 

      Enable remote access on the server and the clients.

    • B. 

      Create a user account on the server and set it up to log in locally.

    • C. 

      Use a KVM with extra long cables to connect to all computers.

    • D. 

      Install SharePoint in the server to provide access.

  • 110. 
    A client cannot connect to the Internet. The technician executes ipconfig at the command line and notices the IP address is 169.254.64.102. Which of the following is the NEXT command the technician should execute?
    • A. 

      Ipconfig /release

    • B. 

      Ipconfig /renew

    • C. 

      Ipconfig /all

    • D. 

      Ipconfig /flushdns

  • 111. 
    A technician wants to verify a remote printer that has been power cycled is back online. The technician would use which of the following commands and switch?
    • A. 

      Tracert -t

    • B. 

      Ipconfig /renew

    • C. 

      Ping -t

    • D. 

      Nslookup -ttl

  • 112. 
    Which of the following is the default SMTP port?
    • A. 

      21

    • B. 

      22

    • C. 

      23

    • D. 

      25

  • 113. 
    Which of the following is the default HTTPS port?
    • A. 

      22

    • B. 

      80

    • C. 

      443

    • D. 

      3389

  • 114. 
    A technician restored a backup to a client s workstation, but the client is unable to open any of the files. Which of the following should the technician have completed when restoring?
    • A. 

      Give the user power user rights

    • B. 

      Enabled the restore to include security

    • C. 

      Restore the data to the original location

    • D. 

      Convert the hard drive to FAT32

  • 115. 
    A technician wants to secure a Windows 7 Ultimate notebook hard drive. Which of the following should the technician do to implement BitLocker? (Select TWO).
    • A. 

      Disable TPM in the system BIOS

    • B. 

      Run the BitLocker wizard and any necessary partitions

    • C. 

      Enable TPM in the system BIOS

    • D. 

      Enable TPM in the Windows 7 OS files

    • E. 

      Set up the OS and the system files on the same partition