Com. Tech 4 Study Guide

50 Questions | Total Attempts: 498

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Com. Tech 4 Study Guide Sample Questions


Questions and Answers
  • 1. 
    What is the feature that allows users our fast CHSI cconnection to get even faster,, with an extra burst of speed up to 12 Mbps when downloading large files like videos and games?
    • A. 

      Powerload

    • B. 

      BigBoost

    • C. 

      PowerBoost

    • D. 

      BigLoad

  • 2. 
    What CHSI feature lets customers create commercial-freee, customizable radio stations, with access to over 2 million songs, music viddeos, and much more all for free?
    • A. 

      Rhapsody Radio Plus

    • B. 

      The Fan

    • C. 

      ITunes

    • D. 

      Launch

  • 3. 
    Which type of CHSI installation includes a one-time fee that covers a shipping kit to a customer to connect one computer with a modem?
    • A. 

      Self Installation

    • B. 

      Professional Installation

    • C. 

      Good Luck

  • 4. 
    What is an exciting , safe online entertainment destination for kids that includes games, movies, classic cartoons, and music videos?
    • A. 

      Disney Connection

    • B. 

      Nickkelodeon Net

    • C. 

      Kids Warner

    • D. 

      K-Space

  • 5. 
    According to the CHSI installation task list, what do you do immediately after checking pheripherals?
    • A. 

      Check for minium requirements

    • B. 

      Setup the network connections

    • C. 

      Have the customer perform a cold boot

    • D. 

      Perform drop cable

  • 6. 
    According to the CHSI installation task list, what do you do immediately after performing a system back up?
    • A. 

      Install the Cable modem

    • B. 

      Connect the modem to the computer

    • C. 

      Verify internet connectivity

    • D. 

      Close security aapplications

  • 7. 
    Who preforms a cold boot of the customers computer?
    • A. 

      Customer

    • B. 

      Tech

    • C. 

      Dispatch

  • 8. 
    What is an example of a security application
    • A. 

      Microsoft Access

    • B. 

      McAfee Personal Firewall Plus

    • C. 

      Windows Media Player

    • D. 

      Remote Assistance

  • 9. 
    If a device is not working, do not attempt to repair the customers computer.
    • A. 

      True

    • B. 

      False

  • 10. 
    What Windows operating system does not meet the minimun requirements for installing CHSI?
    • A. 

      Windows Vista

    • B. 

      Windows XP

    • C. 

      Windows 2000

    • D. 

      Windows ME

  • 11. 
    The CHSI minimum requirement for memory is :
    • A. 

      128 MB

    • B. 

      256 MB

    • C. 

      512 MB

    • D. 

      1 GB

  • 12. 
    What tyoe of port restricts connections speeds to about 6 Mbps?
    • A. 

      USB

    • B. 

      Ethernet

  • 13. 
    What must you do befofre connecting a power cord to the modem and power outlet in order to prevent the modem from ranging?
    • A. 

      Interpret modem light

    • B. 

      Reset the modem

    • C. 

      Connect the coaxial cable to the modem

    • D. 

      Check for signal leakage

  • 14. 
    Which of the following systems does not hae a registry and does not require a back up?
    • A. 

      Macintosh

    • B. 

      Windows

  • 15. 
    You are installing the CHSI software and are prompted for the customers account number. Where can you find it?
    • A. 

      On the back of the modem

    • B. 

      On the customers computer

    • C. 

      On the work order

    • D. 

      On the CHSI software CD

  • 16. 
    Which of the following is not a part of the CHSI rule of three?
    • A. 

      Provide customer with comcast.net email address and password.

    • B. 

      Mention the benefits and features on www.comcast.net

    • C. 

      Establish comcast.net as the browser homepage

    • D. 

      Encourage customer to consider purchasing the triple play

  • 17. 
    What wireless adapter is a credit-card sized wireless adapter that slides into the side of a laptop or desktop?
    • A. 

      Homeplug

    • B. 

      PCI card

    • C. 

      PC Card

    • D. 

      USB Network

  • 18. 
    Which task is not included when setting up network connections for a Windows operating system?
    • A. 

      Turn on a file and print sharing

    • B. 

      Create a new broadband connection

    • C. 

      Configure TCP/IP settings

    • D. 

      Configure authentication settings

  • 19. 
    Which Business Class Internet package includes  McAfee Virus Scan?
    • A. 

      Starter

    • B. 

      Preferred

    • C. 

      Premium

    • D. 

      All of the above

  • 20. 
    Which Business Class Internet package includes PowerBoost?
    • A. 

      Starter

    • B. 

      Preferred

    • C. 

      Premium

    • D. 

      Preferred and Premium

  • 21. 
    Which Business Class Internet package includes a cable modem only?
    • A. 

      Starter

    • B. 

      Preffered

    • C. 

      Premuim

    • D. 

      Systematic Advantage

  • 22. 
    Is comcast.net email available to all Bussiness Class Internet customers?
    • A. 

      Yes

    • B. 

      No

  • 23. 
    Whcih type of IP address does not change because the IP address is installed on the device?
    • A. 

      Static IP Address

    • B. 

      Dynamic IP Address

  • 24. 
    If the cable modem's ethernet Port LED is not on , it most likely indicates that the
    • A. 

      Cable connection is not secure

    • B. 

      RF signal is poor

    • C. 

      Modem is not provisioned

    • D. 

      Modem is malfunctioning

  • 25. 
    All Bussiness Class Internet packages include 24 X 7 Bussiness Customer Support
    • A. 

      True

    • B. 

      False