Clinical Orientation Post Test 2011

40 Questions | Total Attempts: 104

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Psychology Quizzes & Trivia

This test will evaluate your understanding of the material learned in Clinical Orientation.


Questions and Answers
  • 1. 
    How you say something is more important than what you say.
    • A. 

      True

    • B. 

      False

  • 2. 
    What are the key words we can use that will push our patient satisfaction scores close to the 75th percentile?
    • A. 

      “Hello, my name is…

    • B. 

      For your safety, I am going to check your wristband.

    • C. 

      How is your pain today?

    • D. 

      Is there anything else I can do for you?

  • 3. 
    Showing care and compassion for the customer includes seeing things through their eyes.
    • A. 

      True

    • B. 

      False

  • 4. 
    The following are the steps for service recovery:
    • A. 

      Listen, Fix the Problem, Report the Problem, Thank you

    • B. 

      Listen, Fix the Problem, Thank you, Follow Up

    • C. 

      Listen, Apologize, Fix the Problem, Thank you, Follow up

  • 5. 
    Some of the care dimensions of importance to customers are:
    • A. 

      Timeliness, accuracy, efficiency.

    • B. 

      Regularity, reactivity, recognition.

    • C. 

      Accessibility, attitude.

    • D. 

      A and c

  • 6. 
    During individualized rounding we form our care plans based on:
    • A. 

      How our schedule is going

    • B. 

      What the patient says is their personal preferences

    • C. 

      When the discharge will be

    • D. 

      To watch their TV

  • 7. 
    Hourly rounding has an effect on our Key Result Areas
    • A. 

      True

    • B. 

      False

  • 8. 
    Regular visits with a  patient provides:
    • A. 

      Clarity of the plan with them.

    • B. 

      Reassurance that we are paying attention to what they need.

    • C. 

      Prevention of unexpected events.

    • D. 

      Patient safety.

    • E. 

      Support and connection with the patient.

    • F. 

      All of the above

  • 9. 
    The 3 P’s are:
    • A. 

      Pain, pressure, pleasure.

    • B. 

      Potty, pain, position.

    • C. 

      Presentation, pain, position.

  • 10. 
     Some of the aspects of patient care affected by age are:
    • A. 

      Nutrition

    • B. 

      Safety measures

    • C. 

      Pain control

    • D. 

      Choice and control.

    • E. 

      All of the above.

  • 11. 
    The proper way to greet a patient is:
    • A. 

      “Hi Honey, I’m your lab tech, give me your arm.”

    • B. 

      “Okay, I’m here to get your blood”

    • C. 

      “Hello, I’m Sarah the laboratory tech, I am here to draw your blood, will you tell me your name and birth date?

    • D. 

      “Hey man, how you doin’?”

  • 12. 
    Nutritional needs are increased in the elderly patient even though subcutaneous tissue and muscle mass are decreased.
    • A. 

      True

    • B. 

      False

  • 13. 
    Middle adult patients may be experiencing:
    • A. 

      Launching of young adults children.

    • B. 

      Caring for elderly parents.

    • C. 

      Financial investment losses.

    • D. 

      Onset of medical condition.

    • E. 

      All of the above

  • 14. 
    The old elderly (over age 80) most wants care and treatment:
    • A. 

      By young staff persons.

    • B. 

      From those who they can hear

    • C. 

      By anyone who will feed them and bathe them

    • D. 

      With dignity and respect

    • E. 

      With care management and recuperative treatments

  • 15. 
    Ordinary citizens have access to Advocate hospitals' record of success or failure at treating patients with specific conditions.
    • A. 

      True

    • B. 

      False

  • 16. 
    Heart failure and pneumonia are two of the conditions monitored for quality as well as:
    • A. 

      Heart attack, surgical care, call light response time.

    • B. 

      Surgical care, heart attack, and deep vein thrombosis prevention.

    • C. 

      Heart attack, stroke, and bathroom assistance.

  • 17. 
    Health outcome monitoring is important because:
    • A. 

      We want to know we are excellent.

    • B. 

      We want to avoid variations in care related to time, region, and population.

    • C. 

      We like to change our regimens from time to time.

    • D. 

      We need to keep up with the competition between healthcare organizations.

  • 18. 
     Health Outcomes are:
    • A. 

      Based on scientific discovery

    • B. 

      Quality measurement of treatment for specific conditions.

    • C. 

      Nationally reported.

    • D. 

      Available to anyone on the internet.

    • E. 

      All of the above.

  • 19. 
     Risk factors for falls include:
    • A. 

      Depression, administration of antiepileptic and benzodiazepine medications.

    • B. 

      Impulsivity, confusion, altered elimination

    • C. 

      Gender (male), dizziness/vertigo and compromised ability to rise from a sitting position

    • D. 

      All of the above

  • 20. 
     The Get-Up and Go test assesses for patients at high risk for falls.
    • A. 

      True

    • B. 

      False

  • 21. 
     Fall assessment is completed
    • A. 

      Every shift

    • B. 

      Daily

    • C. 

      Every 12 hours and if the patient falls and/or changes in status are noted.

  • 22. 
     Interventions for preventing a fall in a high risk patient include:
    • A. 

      Standard Fall precautions and a yellow fall risk armband

    • B. 

      Use of bed exit alarm as appropriate

    • C. 

      Staff rounding every hour around the clock, with toileting offered during waking hours

    • D. 

      All of the above

  • 23. 
    Identification is important because:
    • A. 

      It keeps patients safe

    • B. 

      Patients like it when you say their name

    • C. 

      It reduces medical errors.

    • D. 

      A and c

  • 24. 
    All associates have a responsibility to identify patients accurately:
    • A. 

      True

    • B. 

      False

  • 25. 
    Some transactions that require patient identification:
    • A. 

      Blood administration

    • B. 

      Transport to another department

    • C. 

      Surgical procedure

    • D. 

      Admission order entry

    • E. 

      Medication administration

    • F. 

      All of the above

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