CHI ASSESSMENT DAY 2

1. Which ID we use to login in CHI Outlook

A) User has to provide respective hospital AD ID.

B) User’s CHI AD ID & .

C) User has to provide the Outlook ID

D) User has to use the SMTP user name and password.

The correct answer is B) User's CHI AD ID. This is the ID that users need to use in order to login to CHI Outlook.

Explanation

The correct answer is B) User's CHI AD ID. This is the ID that users need to use in order to login to CHI Outlook.

2. What is the web link to open Active Directory?

A) Https://home.catholichealth.net/CHIHelpDesk

B) Http://catholichealth.net/CHIHelpDesk

C) http://support.catholichealth.net/ad

D) Http://adweb.catholichealth.net/CHIHelpDesk

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Explanation

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3. Find the correct KB Article to Unlock a User Account in Active Directory

A) KB # 1564

B) KB # 1566

C) KB # 1341

D) KB # 1535

The correct KB article to unlock a user account in Active Directory is KB # 1564.

Explanation

The correct KB article to unlock a user account in Active Directory is KB # 1564.

4. What should we do when account expires in Active Directory?

A) Help the customer to activate the account

B) Inform the customer to contact the respective supervisor for approval

C) Unlock the account

D) None of the above

When an account expires in Active Directory, the appropriate action to take is to inform the customer to contact their respective supervisor for approval. This is because the supervisor would have the authority to extend or reactivate the account if necessary.

Explanation

When an account expires in Active Directory, the appropriate action to take is to inform the customer to contact their respective supervisor for approval. This is because the supervisor would have the authority to extend or reactivate the account if necessary.

5. Find the correct KB Article to Delegates in MS Outlook / SITES: ALL

A) KB # G7Z-NTZ-EKN-F1J

B) KB # K1J-OZJ-D2M-PRU

C) KB # P8F-S40-LBT-SUN

D) KB # 1468

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Explanation

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6. 4. Which the below option can we choose to search a user in Active Directory?

User's last name

User's first name and last name

User's username

All of the above

All of the above options can be chosen to search a user in Active Directory. Active Directory allows searching for a user based on their last name, first name and last name, as well as their username. By selecting any of these options, the user can effectively search for a specific user in the Active Directory.

Explanation

All of the above options can be chosen to search a user in Active Directory. Active Directory allows searching for a user based on their last name, first name and last name, as well as their username. By selecting any of these options, the user can effectively search for a specific user in the Active Directory.

7. Find the correct KB Article to Unlock Active Directory User Accounts in ActiveRoles Server

A) KB # 1564

B) KB # 1569

C) KB # 1341

D) KB # 1535

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Explanation

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8. Find the correct KB Article to Outlook Web Access Requires Sign On When Opening Any Email / SITES: ALL

A) KB # G7Z-NTZ-EKN-F1J

B) KB # K1J-OZJ-D2M-PRU

C) KB # P8F-S40-LBT-SUN

D) KB # 447

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Explanation

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9. In the below given option find the correct application list in which all of the CHI applications are integrated with active directory

A) ClairVia (Care Value), Clarity, Outlook Web Access

B) Bomgar, Central Logic, PatientKeeper (MDI),

C) ClairVia (Care Value), Meditech, cerner

D) A and B

The correct answer is D) A and B. This means that both options A and B contain a list of applications that are integrated with active directory.

Explanation

The correct answer is D) A and B. This means that both options A and B contain a list of applications that are integrated with active directory.

10. In Servicedesk analyst stand point role are confined to -- -------

A) Resetting passwords ,Unlocking accounts , Checking if account is disabled/ expired

B) Resetting passwords , Checking if account is disabled/ expired

C) Resetting passwords ,Unlocking accounts , Checking if account is disabled/ expired, creating new accounts

D) All of above

In a Servicedesk analyst role, the main responsibilities include resetting passwords, unlocking accounts, and checking if an account is disabled or expired. These tasks are typically within the scope of their job. The option A) correctly lists these responsibilities, making it the correct answer choice.

Explanation

In a Servicedesk analyst role, the main responsibilities include resetting passwords, unlocking accounts, and checking if an account is disabled or expired. These tasks are typically within the scope of their job. The option A) correctly lists these responsibilities, making it the correct answer choice.

Chi Assessment Day 2