Chi Assessment Day 1

10 Questions | Total Attempts: 89

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Knowledge Base Quizzes & Trivia

REMEDY AND KNOWLEDGE BASE


Questions and Answers
  • 1. 
    1. What is the url for remedy knowledgebase -------
    • A. 

      A) http://remedy.catholichealth.net:8180/rkm

    • B. 

      B) https://remedy.catholichealth.net:8181/rkm

    • C. 

      C) https://remedy.catholichealth.net.8181/rkm

    • D. 

      D) http://remedy.catholichealth.net:8181/rkms

  • 2. 
    1. What is the prefered way to search for the users in remedy with
    • A. 

      A) First name

    • B. 

      B) Phone number

    • C. 

      C) email address

    • D. 

      D) Last name

  • 3. 
    1. Urgency and impact will decide the ………….. of the ticket
    • A. 

      A) issue

    • B. 

      B) status

    • C. 

      C) resolution

    • D. 

      D) priority

  • 4. 
    What is the logon credential for Remedy
    • A. 

      A) user id

    • B. 

      B) domain/username

    • C. 

      C) email address

    • D. 

      D) domain_username

  • 5. 
    1. In which tab we will find the user information in remedy
    • A. 

      A) user

    • B. 

      B) customer

    • C. 

      C) assignee

    • D. 

      D) None of the above

  • 6. 
    Where you can find view audit log in remedy
    • A. 

      A) In fuctions tab

    • B. 

      B) In links tab

    • C. 

      C) In incident tab

    • D. 

      D) Workinfo tab

  • 7. 
    How to check whether the user is VIP or not
    • A. 

      A) Functions tab

    • B. 

      B) customer details tab

    • C. 

      C) Work info tab

    • D. 

      D) None of the above

  • 8. 
    In which tab we can releate different ticket
    • A. 

      A) assignee

    • B. 

      B) releationship

    • C. 

      C) resolution

    • D. 

      D) escalation

  • 9. 
    Where we can upload new kb article in remedy
    • A. 

      A) In functions tab

    • B. 

      B) Links tab

    • C. 

      C) General tab

    • D. 

      D) Resolution tab

  • 10. 
    Auto generated change request ticket priority will be
    • A. 

      A) High

    • B. 

      B) Medium

    • C. 

      C) Critical

    • D. 

      D) Low

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