Chi Assessment Day 1

The correct answer is A) http://remedy.catholichealth.net:8180/rkm because it is the only option that has the correct URL format and includes the specific domain and port number for the Remedy knowledgebase.

The preferred way to search for users in Remedy is by their last name. This suggests that the Remedy system organizes and stores user information based on their last names, making it the most efficient and accurate way to search for users.

The correct answer is D) domain_username. This implies that the logon credential for Remedy consists of the domain name followed by an underscore and the username. This format is commonly used in systems where the domain is required to authenticate the user.

The urgency and impact of a ticket will determine its priority. This means that tickets with higher urgency and impact will be given a higher priority, indicating that they need to be addressed and resolved more quickly. The priority of a ticket helps in determining the order in which tasks are completed and resources are allocated, ensuring that urgent and impactful issues are dealt with promptly.

To check whether the user is VIP or not, one would need to access the customer details tab. This tab would contain information about the user's status and any special privileges or benefits they may have as a VIP customer. The other options, such as the functions tab or work info tab, may not provide the necessary information to determine the user's VIP status. Therefore, the correct answer is B) customer details tab.

In the remedy system, the user information can be found in the "customer" tab. This tab is specifically dedicated to storing and managing information related to customers, such as their contact details, account information, and any previous interactions or tickets they may have raised. This tab allows for easy access to customer information, enabling efficient communication and support.

The correct answer is B) relationship. In the relationship tab, we can relate different tickets to each other. This allows us to establish connections or dependencies between tickets, such as linking a parent ticket to its child tickets or linking related tickets together. This helps in organizing and tracking the relationships between different tickets, making it easier to manage and resolve them effectively.

The auto-generated change request ticket priority will be low because it is not considered to be urgent or critical. This means that it can be addressed and resolved at a later time without causing significant impact or disruption to the system or process.

In Remedy, the functions tab is where we can upload new knowledge base (kb) articles. This tab provides the necessary tools and options to create and upload articles, allowing users to easily contribute new information and updates to the knowledge base.

The view audit log can be found in the functions tab of the remedy system. This tab is likely to contain various functions and features related to the system, including the audit log feature. Users can access and view the audit log from this tab to see a record of any actions or changes made within the system.