Chi Assessment Day 1

10 Questions | By Eteendra | Last updated: Mar 22, 2022 | Total Attempts: 111

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REMEDY AND KNOWLEDGE BASE

Questions and Answers

1.
1. What is the url for remedy knowledgebase -------
- A.
  
  A) http://remedy.catholichealth.net:8180/rkm
- B.
  
  B) https://remedy.catholichealth.net:8181/rkm
- C.
  
  C) https://remedy.catholichealth.net.8181/rkm
- D.
  
  D) http://remedy.catholichealth.net:8181/rkms
2.
1. What is the prefered way to search for the users in remedy with
- A.
  
  A) First name
- B.
  
  B) Phone number
- C.
  
  C) email address
- D.
  
  D) Last name
3.
1. Urgency and impact will decide the ………….. of the ticket
- A.
  
  A) issue
- B.
  
  B) status
- C.
  
  C) resolution
- D.
  
  D) priority
4.

What is the logon credential for Remedy
- A.
  
  A) user id
- B.
  
  B) domain/username
- C.
  
  C) email address
- D.
  
  D) domain_username
5.
1. In which tab we will find the user information in remedy
- A.
  
  A) user
- B.
  
  B) customer
- C.
  
  C) assignee
- D.
  
  D) None of the above
6.

Where you can find view audit log in remedy
- A.
  
  A) In fuctions tab
- B.
  
  B) In links tab
- C.
  
  C) In incident tab
- D.
  
  D) Workinfo tab
7.

How to check whether the user is VIP or not
- A.
  
  A) Functions tab
- B.
  
  B) customer details tab
- C.
  
  C) Work info tab
- D.
  
  D) None of the above
8.

In which tab we can releate different ticket
- A.
  
  A) assignee
- B.
  
  B) releationship
- C.
  
  C) resolution
- D.
  
  D) escalation
9.

Where we can upload new kb article in remedy
- A.
  
  A) In functions tab
- B.
  
  B) Links tab
- C.
  
  C) General tab
- D.
  
  D) Resolution tab
10.

Auto generated change request ticket priority will be
- A.
  
  A) High
- B.
  
  B) Medium
- C.
  
  C) Critical
- D.
  
  D) Low