Chapter 8 - Routine E-mail Messages And Memos
There are a lot of ways in which people in an organization communicate with each other and the most used methods are routine e-mail messages and memos. The quiz below covers chapter 8 on these modes of communication. Give it a try and see how well you use them. All the best!
- 1.Which of the following statements about e-mail use in the workplace is most accurate?
- A.
Memos and letters are still the prevalent forms of communication in today’s workplace.
- B.
E-mail is the communication channel of choice in North America, but written letters and memos still dominate abroad.
- C.
Because e-mail is so informal, it is used only for internal communication.
- D.
The growing demand for information in the workplace has led to an increase of e-mail use.
- 2.As Stacy begins her business career, she can expect to find herself writing more __________ than other types of messages.
- A.
Letters
- B.
Memos
- C.
Reports
- D.
E-mail messages
- 3.Hal has had a disagreement with a colleague over how to introduce the company's new product. What is the best communication channel for discussing this disagreement?
- A.
Letter
- B.
E-mail message
- C.
Memo
- D.
Face-to-face meeting
- 4.Matthew has discovered a production problem that will cause this month's shipments to be a few days late. Because his Asian customers will need to know about this problem right away, Matthew should
- A.
Write a letter.
- B.
Send a memo.
- C.
Send an e-mail message
- D.
Write a report
- 5.What is the best advice for organizing routine e-mail messages?
- A.
Break the message into short paragraphs to make it easier to read.
- B.
Start each paragraph with the details; place the main point at the end so that it’s the last thing your reader sees.
- C.
Start the message with something conversational and friendly before getting to the main point.
- D.
All of these.
- 6.Justin has discovered a production problem that will cause this month's shipments to be a few days late. Since his European customers will need to know about this problem right away, Justin should
- A.
Write a letter.
- B.
Send a memo.
- C.
Send an e-mail message.
- D.
Write a report.
- 7.In e-mail messages and memos, a comment such as If you agree we should begin this new project, just give me a call by Friday, is useful in
- A.
Adapting the message to the reader.
- B.
Planning for feedback.
- C.
Anticipating the audience’s questions.
- D.
Revising for clarity.
- 8.The subject line of e-mail messages and memos should
- A.
Be a complete sentence.
- B.
End with a period.
- C.
Summarize the central idea.
- D.
Explain the main idea.
- 9.The least effective subject line for an e-mail message or a memo is
- A.
Request for Travel Funds
- B.
Budget Meeting Scheduled for September 12
- C.
New Employee Orientation Session
- D.
Announcement
- 10.An effective subject line for an e-mail message is
- A.
Hello
- B.
Important!
- C.
Board to Vote on Annual Budget
- D.
Monday’s Sales Presentation
- 11.An effective subject line for e-mail messages and memos is
- A.
Changes in Vacation Schedule
- B.
Reduction in Benefits
- C.
Meeting Planned
- D.
The Sales Department Will Conduct a Seminar for All Its Distributors on Monday, May 3, at 8 a.m.
- 12.The BEST subject line for an e-mail message is
- A.
New Process for Requesting Temporary Help
- B.
Change in Procedures
- C.
New Procedure to Be Followed Soon
- D.
Temporary Help
- 13.A subject line for e-mail messages and memos
- A.
Is optional.
- B.
Must use a complete sentence.
- C.
Should summarize the main idea.
- D.
All of the above.
- 14.Which of the following is the most effective opening for a routine e-mail message?
- A.
I am writing this message to let you know about our next department meeting.
- B.
Our next department meeting will be held on Wednesday, May 5, at 2 p.m.
- C.
We have a lot of issues to discuss at our next department meeting.
- D.
Hope your day is going well so far!
- 15.Which of the following is the most effective closing statement for an e-mail message?
- A.
Thank you for your cooperation.
- B.
Please review the proposed procedure before May 1 so that we may announce it May 30.
- C.
If you have any questions, please do not hesitate to call.
- D.
I look forward to hearing from you soon.
- 16.Which statement BEST describes e-mail messages?
- A.
E-mail is appropriate for delivering sensitive messages.
- B.
Less care needs to be taken with the wording of e-mail messages since they are certain to remain private.
- C.
E-mail messages do not require a subject line.
- D.
E-mail messages should be considered permanent.
- 17.Tanisha will be starting a new job where she will be using e-mail frequently to communicate with others. What is the best advice to give her?
- A.
Consider composing important messages offline.
- B.
If a message will discuss more than one topic, leave the subject line blank.
- C.
Use emoticons, such as happy faces, to express feelings in e-mail messages.
- D.
All of the above are good tips for e-mail users.
- 18.Which of the following statements DOES NOT accurately describe e-mail messages?
- A.
Messages may be transmitted almost instantly to anywhere in the world.
- B.
The advantages of using e-mail far outweigh the disadvantages.
- C.
Since users do not need to be concerned with stylistic and grammatical considerations, e-mail messages are much easier and quicker to prepare than ordinary memos.
- D.
An electronic address book should be used to send e-mail messages.
- 19.Employees writing e-mail messages at work
- A.
Should automatically return the sender’s message when replying.
- B.
Should cut and paste relevant parts of a message when responding.
- C.
May send personal messages on company computers if the messages are short.
- D.
Should feel free to forward messages to other interested parties.
- 20.Which of the following is considered appropriate netiquette when sending e-mail messages?
- A.
Write important messages in all capital letters to emphasize them.
- B.
Never send attachments because they often carry viruses.
- C.
Consider using identifying labels in your subject lines.
- D.
All of the above are appropriate netiquette guidelines.
- 21.Which of the following is the WORST advice for e-mail users?
- A.
Make sure the most significant information will show on the first screen of an e-mail message.
- B.
Use humour frequently to make your messages enjoyable to read.
- C.
Make e-mail messages as concise as possible.
- D.
Remember that e-mail messages you send at work represent you and your employer.
- 22.Internal messages that typically flow downward in an organization and convey information about daily operations are
- A.
Procedure and information e-mail messages or memos.
- B.
Claim adjustment e-mail messages or memos.
- C.
Confirmation e-mail messages or memos.
- D.
Request and reply e-mail messages or memos.
- 23.Which of the following messages would not be sent in a procedure or information e-mail or memo?
- A.
A message about the upcoming company picnic
- B.
A message stating the specific holidays employees will have off
- C.
A message confirming responsibilities of individual members of the budget committee
- D.
A message stating the guidelines to be followed when using e-mail
- 24.An effective opening for a request e-mail or memo is
- A.
Please send me your answers to the following questions by December 15.
- B.
Thank you in advance for answering the following questions.
- C.
Here are the answers to the questions you had about our new line of computer furniture.
- D.
Please answer the following questions about your new line of computer furniture.
- 25.A direct e-mail or memo that requests information should
- A.
Avoid using a polite command in the opening paragraph.
- B.
Open with the most important question.
- C.
Not restate the information that is in the subject line.
- D.
Buffer the main idea from the reader.
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