Functions And Role Of Cashier! Trivia Questions Quiz

1. If a customer has a question or concern that you aren't sure how to respond to, what should you do?

Say "I don't know."

Make up an answer

Direct the customer to a different RPS location

Direct the customer to a supervisor

If a customer has a question or concern that you aren't sure how to respond to, it is best to direct the customer to a supervisor. This is because supervisors are usually more experienced and knowledgeable, and they can provide the customer with accurate and appropriate information or assistance. By directing the customer to a supervisor, you ensure that the customer's question or concern is addressed by someone who is better equipped to handle it, rather than making up an answer or providing incorrect information.

Explanation

If a customer has a question or concern that you aren't sure how to respond to, it is best to direct the customer to a supervisor. This is because supervisors are usually more experienced and knowledgeable, and they can provide the customer with accurate and appropriate information or assistance. By directing the customer to a supervisor, you ensure that the customer's question or concern is addressed by someone who is better equipped to handle it, rather than making up an answer or providing incorrect information.

2. It is acceptable for an employee to eat at any location in reading for their employee meal.

True

False

It is not acceptable for an employee to eat at any location in Reading for their employee meal. The statement implies that employees can eat at any location, which is incorrect. There may be specific designated areas or cafeterias where employees are allowed to have their meals.

Explanation

It is not acceptable for an employee to eat at any location in Reading for their employee meal. The statement implies that employees can eat at any location, which is incorrect. There may be specific designated areas or cafeterias where employees are allowed to have their meals.

3. When a customer is paying with a form of payment other than I-BUCKs or Campus Access, they must present an IU student Identification card in order to be tax-exempt.

True

False

When a customer is paying with a form of payment other than I-BUCKs or Campus Access, they must present an IU student Identification card in order to be tax-exempt. This means that if a customer wants to avoid paying taxes on their purchase, they need to provide proof that they are an IU student by showing their student ID card.

Explanation

When a customer is paying with a form of payment other than I-BUCKs or Campus Access, they must present an IU student Identification card in order to be tax-exempt. This means that if a customer wants to avoid paying taxes on their purchase, they need to provide proof that they are an IU student by showing their student ID card.

4. If you have had several cash transactions and the drawer is running low on $1 bills, what should you do?

Give customers change in quarters instead of dollars

Ask a supervisor to change out some larger bills to get more $1 bills

Ask customers if they have smaller bills or an alternate form of payment

Leave the register to go to the office and ask for change

When the drawer is running low on $1 bills, the best course of action is to ask a supervisor to change out some larger bills to get more $1 bills. This allows the cashier to replenish the stock of $1 bills and continue providing appropriate change to customers.

Explanation

When the drawer is running low on $1 bills, the best course of action is to ask a supervisor to change out some larger bills to get more $1 bills. This allows the cashier to replenish the stock of $1 bills and continue providing appropriate change to customers.

5. If a customer's total is $2.45 and they pay with a $5 bill, how much should they receive in change?

$3.55

$2.35

$3.45

$2.55

If a customer's total is $2.45 and they pay with a $5 bill, the amount of change they should receive can be calculated by subtracting the total amount from the amount paid. In this case, $5 - $2.45 = $2.55. Therefore, the customer should receive $2.55 in change.

Explanation

If a customer's total is $2.45 and they pay with a $5 bill, the amount of change they should receive can be calculated by subtracting the total amount from the amount paid. In this case, $5 - $2.45 = $2.55. Therefore, the customer should receive $2.55 in change.

6. Which of the following are positive examples of customer service?

Greeting the customer at the register

Smiling

Texting while interacting with the customer

Conversing with other employees while ringing up a customer

Greeting the customer at the register and smiling are positive examples of customer service because they both contribute to creating a welcoming and friendly environment for the customer. Greeting the customer at the register shows acknowledgement and respect for their presence, while smiling conveys warmth and approachability. Both actions help to make the customer feel valued and appreciated, enhancing their overall experience.

Explanation

Greeting the customer at the register and smiling are positive examples of customer service because they both contribute to creating a welcoming and friendly environment for the customer. Greeting the customer at the register shows acknowledgement and respect for their presence, while smiling conveys warmth and approachability. Both actions help to make the customer feel valued and appreciated, enhancing their overall experience.

Submit

7. Dasani water bottles may be purchased as a part of the employee meal.

True

False

Dasani water bottles may not be purchased as a part of the employee meal.

Explanation

Dasani water bottles may not be purchased as a part of the employee meal.

8. Which of the following Micros cards are acceptable to be used by an hourly cashier?

A card registered to any cashier of the same position

The card belonging to the student supervisor on that shift

A card registered to the current cashier only

Any Micros card may be used by any cashier

The acceptable Micros card for an hourly cashier is the one that is registered to the current cashier only. This means that each cashier should have their own individual card that they use for their transactions. This ensures accountability and prevents any unauthorized use of the card by other cashiers.

Explanation

The acceptable Micros card for an hourly cashier is the one that is registered to the current cashier only. This means that each cashier should have their own individual card that they use for their transactions. This ensures accountability and prevents any unauthorized use of the card by other cashiers.

9. If a customer pays for items totaling $5.37 with a $20 bill, which of the following options describes the change they should receive?

One $10 bill, one $5 bills, one quarter, one dime, and three pennies

One $10 bill, four $1 bills, two quarters, one dime, and three pennies

One $10 bill, one $5 bill, two quarters, one dime, and three pennies

One $10 bill, four $1 bills, two quarters, two dimes, and three pennies

The customer should receive $14.63 in change as one ten, four dollar bills, two quarters, a dime, and three pennies.

Explanation

The customer should receive $14.63 in change as one ten, four dollar bills, two quarters, a dime, and three pennies.

10. RPS accepts checks as a form of payment as long as the customer has two forms of photo identification.

True

False

The statement is false because RPS accepts checks as a form of payment regardless of whether the customer has two forms of photo identification.

Explanation

The statement is false because RPS accepts checks as a form of payment regardless of whether the customer has two forms of photo identification.

11. It is acceptable for a student to pay with both I-BUCKs and a credit card if their I-BUCKs balance is too low to complete a purchase.

True

False

It is not acceptable for a student to pay with both I-BUCKs and a credit card if their I-BUCKs balance is too low to complete a purchase. The statement suggests that it is acceptable, but the correct answer is false, indicating that it is not allowed.

Explanation

It is not acceptable for a student to pay with both I-BUCKs and a credit card if their I-BUCKs balance is too low to complete a purchase. The statement suggests that it is acceptable, but the correct answer is false, indicating that it is not allowed.