Bopco Orientation, Policies & Procedure Quiz
General policies and procedures that serve as the foundation to highly functional business.
PLEASE PUT YOUR FIRST AND LAST NAME WHEN ASKED FOR NAME!
Questions and Answers
- 1.
You may call in for your schedule as long as it is within 2 days of being posted.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement says that you can call in for your schedule as long as it is within 2 days of being posted. However, the correct answer is false because the statement is incorrect. It is not mentioned what will happen if you call in for your schedule within 2 days of it being posted.Rate this question:
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- 2.
Chemicals and raw meats should be stored:
- A.
In their original container
- B.
Below any other food product or food related container
- C.
At or below 42°
- D.
For no longer than 14 days
Correct Answer
B. Below any other food product or food related containerExplanation
Chemicals and raw meats should be stored below any other food product or food-related container to prevent cross-contamination. Storing them separately helps to avoid the spread of harmful bacteria or chemicals from the raw meats to other food items. This practice ensures food safety and reduces the risk of foodborne illnesses.Rate this question:
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- 3.
Do this after touching your hair or face or after sneezing:
- A.
Say bless you
- B.
Get a tissue or towel
- C.
Wash your hands
- D.
Do nothing really
Correct Answer
C. Wash your handsExplanation
The correct answer is to wash your hands. This is because touching your hair or face and sneezing can transfer germs from your hands to these areas. Washing your hands with soap and water helps to remove these germs and prevent the spread of infections.Rate this question:
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- 4.
Bopco's employee drink policy states to ONLY use a cone cup.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement implies that Bopco's employee drink policy strictly requires the use of cone cups. This means that employees are not allowed to use any other type of cup for their drinks. Therefore, the statement is true.Rate this question:
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- 5.
Questionable conversations in the kitchen are ok as long as the guest can't hear.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement implies that it is acceptable to have questionable conversations in the kitchen as long as the guest cannot hear. However, this goes against the principles of hospitality and professionalism. It is important to maintain a respectful and inclusive environment for all guests, regardless of whether they can hear or not. Therefore, the correct answer is False.Rate this question:
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- 6.
Which food items should be labeled (or MRD slip) with the item name, date it was prepared and the prepares initials or name?
- A.
All refrigerated goods
- B.
Any perishable food item or item removed from its original container
- C.
Only those items which may be indistinguishable
- D.
Chemicals and raw meats
Correct Answer
B. Any perishable food item or item removed from its original containerExplanation
Perishable food items or items removed from their original containers should be labeled with the item name, date it was prepared, and the preparer's initials or name. This is important to ensure food safety and to keep track of the freshness and expiration dates of these items. Labeling helps to prevent confusion, ensure proper rotation of stock, and maintain quality control in food preparation and storage.Rate this question:
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- 7.
What does MRD stand for?
- A.
Make - Ready - Discard
- B.
Made - Recover - Disregard
- C.
Most - Recent - Date
- D.
Make - Reuse - Discard
Correct Answer
A. Make - Ready - DiscardExplanation
MRD stands for Make - Ready - Discard. This acronym is commonly used in various industries, such as manufacturing and logistics, to describe a process or system. In this context, "Make" refers to the initial creation or production of an item or product. "Ready" means preparing the item for use or distribution, ensuring it meets the required standards and specifications. Finally, "Discard" signifies the removal or disposal of the item, either due to defects, obsolescence, or the end of its useful life.Rate this question:
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- 8.
What does "86" mean?
- A.
We have 86 in stock
- B.
Indicates a special order item
- C.
We are out of stock of that particular item
- D.
None of the above
Correct Answer
C. We are out of stock of that particular itemExplanation
The phrase "86" is commonly used in the restaurant industry to mean that an item is no longer available or out of stock. Therefore, the correct answer "We are out of stock of that particular item" accurately explains the meaning of "86" in this context.Rate this question:
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- 9.
Leave this in your car or the office.
- A.
Bad attitudes
- B.
Training material
- C.
Back-up uniform
- D.
Your cell phone
Correct Answer
D. Your cell phoneExplanation
The correct answer is "Your cell phone" because the statement suggests that you should leave something either in your car or the office. Out of the given options, the only item that is commonly left in either the car or the office is a cell phone.Rate this question:
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- 10.
You may chew gum or candy as long as you are NOT cooking in the kitchen.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Chewing gum or candy is not allowed while cooking in the kitchen. The statement clearly states that you are not allowed to chew gum or candy if you are cooking in the kitchen. Therefore, the correct answer is false.Rate this question:
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- 11.
What is the MOST important reason for storing personal clothing, like jackets, in the office or designated areas?
- A.
To reduce food contamination
- B.
To reduce theft
- C.
To expedite checking out employees
- D.
To reduce clutter
Correct Answer
A. To reduce food contaminationExplanation
Storing personal clothing, like jackets, in the office or designated areas is important to reduce food contamination. This is because personal clothing can carry dirt, bacteria, or other contaminants from outside environments. By storing clothing in designated areas, it helps to prevent these contaminants from coming into contact with food preparation areas or food items, thus reducing the risk of food contamination.Rate this question:
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- 12.
What is the quickest way to pick up a closing shift?
- A.
Send the MOD an email
- B.
Fill out a Shift Change Form
- C.
Ask if you can be cut
- D.
Break a dish
Correct Answer
C. Ask if you can be cutExplanation
Asking if you can be cut is the quickest way to pick up a closing shift. By offering to take over someone else's shift, you are showing your willingness to work and help out the team. This allows the manager or supervisor to quickly find a replacement for the shift and ensures that the shift is covered. Sending an email or filling out a shift change form may take more time and may not guarantee a quick response or approval. Breaking a dish is not a professional or appropriate way to request a shift change.Rate this question:
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- 13.
Schedule requests off are NOT guaranteed. You must still check the schedule.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that even if an employee requests time off, it is not guaranteed that they will get it. Therefore, they still need to check the schedule to confirm whether their request has been granted or not. This implies that the statement is true.Rate this question:
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- 14.
Most food coming out of the kitchen should have a make ticket.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that most food coming out of the kitchen should have a make ticket. However, this is not necessarily true. While it is common for restaurants and kitchens to use make tickets to track and organize orders, it is not a requirement for all food to have a make ticket. Some smaller establishments or food items may not require make tickets for various reasons such as simplicity of the order or immediate serving. Therefore, the statement is false.Rate this question:
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- 15.
Smoke breaks might be granted after how many hours at work AND with the approval of a manager:
- A.
4 hours
- B.
2 hours
- C.
It's up to the manager
- D.
3 hours
Correct Answer
A. 4 hoursExplanation
Smoke breaks might be granted after 4 hours at work AND with the approval of a manager.Rate this question:
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- 16.
What is the most important resource at Brick Oven?
- A.
The prize winning dough
- B.
The employees
- C.
The cheese
- D.
The vast training material
Correct Answer
B. The employeesExplanation
The most important resource at Brick Oven is the employees. This is because they are the ones who create and serve the food, interact with customers, and ensure the smooth running of the restaurant. Without dedicated and skilled employees, the restaurant would not be able to provide high-quality service and maintain customer satisfaction.Rate this question:
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- 17.
Sexual harassment may take on many forms. Select ALL that apply:
- A.
Physical assault
- B.
Direct or implied threats
- C.
Sexually explicit statements, questions, jokes or anecdotes
- D.
Is only directed at the opposite sex
Correct Answer(s)
A. Physical assault
B. Direct or implied threats
C. Sexually explicit statements, questions, jokes or anecdotesExplanation
Sexual harassment can manifest in various ways, including physical assault, direct or implied threats, and sexually explicit statements, questions, jokes, or anecdotes. It is not limited to being directed solely at the opposite sex.Rate this question:
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- 18.
Employees may NOT prepare their own food even if rung in properly.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that employees are not allowed to prepare their own food, even if they follow the proper procedures. This could be due to safety and hygiene reasons, as the company may have strict regulations in place to ensure that food is prepared by trained professionals and meets certain standards. Allowing employees to prepare their own food could pose a risk of contamination or other food safety issues.Rate this question:
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- 19.
EXTRAORDINARY
- Going far beyond the ordinary degree, measure, limit; beyond what is usual
- A.
The food
- B.
The service
- C.
The atmosphere
- D.
The work ethic
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The term "extraordinary" means going beyond the ordinary degree or measure, and beyond what is usual. This can apply to various aspects of Brick Oven, including the food, service, atmosphere, and work ethic. Therefore, the correct answer is "All of the above".Rate this question:
- 20.
Being an "active participant" in your training means:
- A.
Asking questions all throughout training
- B.
Showing up on time for training
- C.
Being a team player
- D.
Hands on training
Correct Answer
A. Asking questions all throughout trainingExplanation
Being an "active participant" in your training means continuously engaging in the learning process by asking questions. This shows a proactive attitude towards understanding the material and seeking clarification when needed. It demonstrates a willingness to actively participate in the training and take responsibility for one's own learning. By asking questions throughout the training, individuals can deepen their understanding, address any confusion, and actively contribute to the overall learning experience.Rate this question:
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- 21.
Who should answer the phone or greet guests?
- A.
Servers
- B.
Managers
- C.
Hostess
- D.
Everyone
Correct Answer
D. EveryoneExplanation
The correct answer is "Everyone" because it is important for all staff members to be attentive and responsive to phone calls and guests. This ensures that customers receive prompt and courteous service and helps create a positive impression of the establishment. Additionally, distributing this responsibility among all staff members can help distribute the workload and ensure that someone is available to assist guests at all times.Rate this question:
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- 22.
Torn or faded Jeans are acceptable for your uniform.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Torn or faded jeans are not acceptable for a uniform because uniforms typically require a neat and professional appearance. Torn or faded jeans can give off a casual and unkempt impression, which is not suitable for a uniformed setting. Therefore, the correct answer is false.Rate this question:
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- 23.
A manager must approve all shift changes.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement implies that a manager has the authority to approve any changes made to the shifts of employees. This suggests that the manager plays a crucial role in ensuring that any shift changes are properly reviewed and authorized. Therefore, the correct answer is true, indicating that the manager's approval is indeed required for all shift changes.Rate this question:
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- 24.
What do you do for a "Call in" shift?
- A.
Nothing unless called in
- B.
Wait for the manager to call you at the designated time
- C.
Call at the designated time and TALK TO THE MANAGER ON DUTY
- D.
Call in to pick up missed shifts
Correct Answer
C. Call at the designated time and TALK TO THE MANAGER ON DUTYExplanation
During a "Call in" shift, the employee is required to call at the designated time and speak to the manager on duty. This suggests that the employee needs to actively communicate with the manager to confirm their availability and discuss any work-related matters for that shift. Simply waiting for the manager to call or calling to pick up missed shifts would not be appropriate actions for a "Call in" shift.Rate this question:
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- 25.
"If you see a problem, you MUST see that it gets fixed" only applies to:
- A.
Managers
- B.
The owner
- C.
Repair man
- D.
Everyone
Correct Answer
D. EveryoneExplanation
The statement "If you see a problem, you MUST see that it gets fixed" implies that it is the responsibility of everyone to ensure that any problem they come across is resolved. This means that it applies to all individuals, including managers, the owner, repair man, and anyone else who notices a problem. It emphasizes the importance of taking action and not simply ignoring or passing on the responsibility to someone else.Rate this question:
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- 26.
Select the correct phone number for the store:
- A.
(334)742-0553
- B.
(334)502-6762
- C.
(334)502-7626
- D.
(334)745-0223
- E.
(334)745-0332
Correct Answer
D. (334)745-0223Explanation
The correct phone number for the store is (334)745-0223.Rate this question:
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- 27.
Choose Brick Oven's regular hours. (select all that apply)
- A.
Mondays 11a - 9:00p
- B.
Sundays 11a - 10:30p
- C.
Fridays 11a - 10:00p
- D.
Saturdays 10:30a - 10:30p
- E.
Thursdays 11a - 9:00p
- F.
Mondays 11a - 10p
Correct Answer(s)
A. Mondays 11a - 9:00p
C. Fridays 11a - 10:00p
E. Thursdays 11a - 9:00pExplanation
Brick Oven's regular hours are Mondays from 11a to 9:00p, Fridays from 11a to 10:00p, and Thursdays from 11a to 9:00p. These are the specific days and times when the restaurant is open for business.Rate this question:
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