Basic Computer For Customer Engagement Operations (BPO)

40 Questions | By Michaelsharpe | Updated: Mar 14, 2022 | Attempts: 196

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Basic Computer For Customer Engagement Operations (BPO) - Quiz

The pass mark for this test is 75%

Questions and Answers

1.

Which of the following is not in the Microsoft Office suite.
- A.
  
  AutoCad
- B.
  
  Words
- C.
  
  Publisher
- D.
  
  PowerPoint
2.

What is the short-cuts CTRL - V is used for:
- A.
  
  Print the document
- B.
  
  Cut the document
- C.
  
  Paste the text/document
- D.
  
  Copy the document
3.

To log-on onto a secure network or computer a user must have a
- A.
  
  Username
- B.
  
  Password
- C.
  
  Username & password
- D.
  
  User Pin code
4.

If a file is accidentally deleted it maybe possible to restore it from the
- A.
  
  WINDOWS folder
- B.
  
  Recycle bin
- C.
  
  Drive C:
- D.
  
  Trash Can
5.

If you want to close a program you can (in Windows)
- A.
  
  Click on the red box with a X at the top left of the screen
- B.
  
  Click on the red box with a X at the top right of the screen
- C.
  
  Click on the start at the bottom of the screen and chose shut down
- D.
  
  Hold in the power button on the system box
6.

Computer is made up of four types of hardware, which of the following listed below is a piece of computer hardware?
- A.
  
  Norton antivirus
- B.
  
  Microsoft Office
- C.
  
  Software
- D.
  
  Dual Inline Memory Module
7.

A monitor can also be called a
- A.
  
  TV
- B.
  
  VDU
- C.
  
  Display Board
- D.
  
  Digitizer
8.

At bed time one must always____________
- A.
  
  Lock the computer
- B.
  
  Shut-down the computer
- C.
  
  Log-in to the computer
- D.
  
  Log-off the computer
9.

Which of the following is not a operating system
- A.
  
  MacOS Sierra
- B.
  
  Unix
- C.
  
  Microsoft Word
- D.
  
  Windows XP
10.

What does RAM stands for.
- A.
  
  Red Alert Memory
- B.
  
  Read Always Memory
- C.
  
  Random Alert Memory
- D.
  
  Random Access Memory
11.

Internal peripherals are devices that
- A.
  
  Attached to the outside of the system unit.
- B.
  
  Parts that make up the monitor
- C.
  
  The keys on your keyboard
- D.
  
  Attached to the inside of the system unit.
12.

When processing information with a computer there are four main actions undertaken, which is the correct order.
- A.
  
  Input, Output, Processing, Storage
- B.
  
  Output, Processing, Storage, Input
- C.
  
  Input, Storage, Output, Processing
- D.
  
  Input, Processing, Output, Storage
13.

You use all of the following to copy except.
- A.
  
  Ctrl-C
- B.
  
  Right click - copy
- C.
  
  Command-C (Mac OS X)
- D.
  
  Ctrl-V
14.

A form of storage NOT commonly used today is a
- A.
  
  Universal Serial Bus
- B.
  
  Digital Versatile Disc
- C.
  
  Floppy Disk
- D.
  
  Compact Disc-Re-writable
15.

During electrical storms all computer hardware must be
- A.
  
  Left running
- B.
  
  Shutdown and if possible disconnected from any power or communication sources
- C.
  
  The system box turn off and all other hardware left on
- D.
  
  Just the monitor turned off
16.

To allow easy and efficient identification of files, you should apply some basic principles when saving. Which one listed is incorrect
- A.
  
  Store files in folders
- B.
  
  Accept the suggested file name the software gives you
- C.
  
  Name files appropriately
- D.
  
  Store files in sub-folders
17.

Data on a computer is stored is quantities called Bits and Bytes. Which is the largest unit of measurement for computer data
- A.
  
  Kilobyte (KB)
- B.
  
  Petabyte (PB)
- C.
  
  Terabyte (TB)
- D.
  
  Megabyte (MB)
18.

Ports on a computer allow for external input and output devices to be attached to the motherboard of a computer. Which one of the following is an external input port
- A.
  
  Memory
- B.
  
  Power port
- C.
  
  Processor
- D.
  
  CD/DVD Rom
19.

Which of the following has a higher transmission speed
- A.
  
  ISDN Modem (Integrated Services Digital Network)
- B.
  
  NET Speed (dongles)
- C.
  
  DSL Modem (Digital subscriber line)
- D.
  
  T1 line
20.

_________ is a browser
- A.
  
  Hotmail
- B.
  
  Chrome
- C.
  
  Gmail
- D.
  
  Window Interface
21.

The device that is use to modulate and demodulate data that is transmitted via a communication channel is called a modem.
- A.
  
  True
- B.
  
  False
22.

The acronym URL stands for Uniform Resource Locator
- A.
  
  True
- B.
  
  False
23.

The name given to the company responsible for providing users with the gateway to the internet is called a ISP.
- A.
  
  True
- B.
  
  False
24.

Computers connected in a small geographical area is called a Wide Area Network
- A.
  
  True
- B.
  
  False
25.

Computers connected in a Large geographical area is called a Local Area Network
- A.
  
  True
- B.
  
  False