Bank Security
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This quiz measures quiz taker's ability to respond to robbery, bomb, or other threats, handle daily bank security routines, and understand teller ethics and internal fraud.
- 1.Banks have to follow federal regulations that require them to have a security officer responsible for ensuring all employees receive robbery training.
- A.
True
- B.
False
- 2.In case of robbery, you as a teller should:
- A.
Protect people first, assets second.
- B.
Always protect assets first.
- C.
Protect both people and assets simultaneously.
- 3.
- A.
Keep all cash locked up when not in use, do not allow unauthorized persons in teller area, allow confidential items' review only upon signing of the non-disclosure agreement.
- B.
Keep all cash locked up when not in use, do not allow unauthorized persons in teller area, do not leave confidential items on the counter unattended.
- C.
Keep all cash with you all the time, do not allow unauthorized persons in teller area, do not leave confidential items on the counter unattended.
- 4.
- A.
It triggers surveillance cameras and alerts branch manager when you suspect someone is “casing” the bank.
- B.
It releases dye or tear gas when the robber passes sensor at exit.
- C.
It markers exits to determine height of a robber.
- 5.
- A.
Greet an unknown customer, require an ID, and report him/her as a suspect to a supervisor.
- B.
Let an unknown customer stroll around the bank and monitor him/her.
- C.
Greet unknown customers within 30 seconds. This impresses new customers, but also alerts potential robber that he is being watched.
- 6.
- A.
Alert the entire bank. You want the robber to know he has been spotted.
- B.
Remain calm. You want the robber to mirror your behavior. You do not want to upset or antagonize a nervous robber.
- C.
Cause chaos and call a security.
- 7.Try to give small denominations, but if the robber asks for certain denominations, give him exactly what he requests.
- A.
True
- B.
False
- 8.
- A.
Immediately write down any information about the robber, preserve evidence, never follow the robber out of the bank.
- B.
Immediately write down any information about the robber and quickly follow the robber out of the bank.
- C.
Immediately write down any information about the robber, preserve evidence, and clean all areas touched by the robber.
- 9.
- A.
Do not call the police, but alert a bank security.
- B.
Call the police immediately and alert a bank security.
- C.
Call the police without alerting a bank security.
- 10.Bank employees should never reveal the whereabouts' and activities of their officials, even to friends and family, to prevent a kidnap threat.
- A.
True
- B.
False
- 11.
- A.
Hang up immediately and alert a bank security.
- B.
Threaten the kidnapper without listening to his demands and alert bank security.
- C.
Try to keep the kidnapper on the phone as long as possible, record details (calling time, voice, etc.), alert bank security.
- 12.In the event of a fire, the first concern is the safety of all the assets.
- A.
True
- B.
False
- 13.A customer presents a $50 bill and asks for two $20s and a $10, which you give him. Then he says he would instead like eight $5s, and while you are getting them he distracts you by talking and gives you a $10 and a $20 instead of two $20’s. Such a customer can be a con artist.
- A.
True
- B.
False
- 14.
- A.
Set and lock vault, log off terminals, check safe deposit booths and vault to ensure all customers and employees have exited building.
- B.
Set and lock vault, log off terminals, it is not necessary to check safe deposit booths and vault to ensure all customers and employees have exited building when you do not hear noises.
- C.
Search teller area for valuables, log off terminals, it is not necessary to check safe deposit booths and vault to ensure all customers and employees have exited building when you do not hear noises.
- 15.Substituting other employees’ checks for cash and “hold” them in your vault overnight or ask other employees to do it for you might violate your bank's ethics policies.
- A.
True
- B.
False
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