Bahrain Telecom Competitive Assessment

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Quizzes Created: 1 | Total Attempts: 118

Questions: 15 | Attempts: 118 | Updated: Mar 28, 2024

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Bahrain Telecom Competitive Assessment - Quiz

This quiz will test the knowledge about Bahrain's Telecom Market

Questions and Answers

1.

According to AC Nielsen's survey for Q2 2012, which operator ranked last for customer experience
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
- D.
  
  MENA
Correct Answer
C. Batelco

Explanation
Batelco ranked last for customer experience according to AC Nielsen's survey for Q2 2012. This implies that Batelco had the lowest satisfaction ratings or faced the most negative feedback from customers compared to the other operators (VIVA, Zain, and MENA) during that time period.

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2.

Which operator offers the most expensive off-net rate for its prepaid plans?
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
- D.
  
  MENA
Correct Answer
C. Batelco

Explanation
Batelco offers the most expensive off-net rate for its prepaid plans. This means that when using Batelco's prepaid plans, the cost of making calls or using data outside of the Batelco network is higher compared to the other operators (VIVA, Zain, and MENA).

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3.

Which operator offers a "Free Friday" prepaid add-on?
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
- D.
  
  MENA
Correct Answer
C. Batelco

Explanation
Batelco is the operator that offers a "Free Friday" prepaid add-on.

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4.

What was Zain's main focus for prepaid promotions?
- A.
  
  Unlimited offering, pay per call
- B.
  
  Credit promotions
- C.
  
  Promotions on international voice
- D.
  
  Promotions on Blackberry plans
Correct Answer
A. Unlimited offering, pay per call

Explanation
Zain's main focus for prepaid promotions was on unlimited offering and pay per call. This means that they aimed to provide their prepaid customers with unlimited usage options and the ability to pay only for the calls they made. This strategy likely aimed to attract customers who desired flexibility and affordability in their prepaid plans.

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5.

Batelco's "My Package" allows customers to customize their own plan. They can choose from:
- A.
  
  Voice
- B.
  
  Blackberry
- C.
  
  Add-ons
- D.
  
  SMS
- E.
  
  Data
Correct Answer(s)
A. Voice
B. Blackberry
C. Add-ons
D. SMS
E. Data

Explanation
Batelco's "My Package" offers customers the option to personalize their plan by selecting from a range of features. These features include Voice, Blackberry, Add-ons, SMS, and Data. This customization allows customers to tailor their plan to their specific needs and preferences, ensuring that they only pay for the services they require. By offering this flexibility, Batelco aims to provide a more personalized and cost-effective experience for its customers.

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6.

Fill in the blanks: **** recently introduced Mobile Broadband packages that match VIVA's **** speed
- A.
  
  Batelco ... 21.2 Mbps
- B.
  
  Zain ... 21.2 Mbps
- C.
  
  Batelco ... 42.2 Mbps
- D.
  
  Zain ... 42.2 Mbps
Correct Answer
C. Batelco ... 42.2 Mbps

Explanation
Batelco recently introduced Mobile Broadband packages that match VIVA's 42.2 Mbps speed.

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7.

Fill in the blanks: The operator **** offers throttling speeds of **** for the low and medium-end plans, and **** for high-end plans
- A.
  
  Batelco ... 512 kbps ... 1000 kbps
- B.
  
  Zain ... 512 kbps ... 1000 kbps
- C.
  
  MENA ... 512 kbps ... 1000 kbps
- D.
  
  Batelco ... 256 kbps ... 512 kbps
- E.
  
  Zain ... 256 kbps ... 512 kbps
- F.
  
  MENA ... 256 kbps ... 512 kbps
Correct Answer
C. MENA ... 512 kbps ... 1000 kbps

Explanation
MENA offers throttling speeds of 512 kbps for the low and medium-end plans, and 1000 kbps for high-end plans.

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8.

Please select the operator(s) that offer roaming add-ons
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
Correct Answer
A. VIVA

Explanation
VIVA is the correct answer because it is one of the operators that offer roaming add-ons.

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9.

Please select the operator(s) that use the portal as a sales channel
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
Correct Answer(s)
A. VIVA
B. Zain
C. Batelco

Explanation
The correct answer includes all three options: VIVA, Zain, and Batelco. This suggests that all three operators use the portal as a sales channel.

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10.

According to a survey in Q2 2012, which operator was leading on retail outlet performance for Postpaid?
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
Correct Answer
B. Zain

Explanation
The survey conducted in Q2 2012 revealed that Zain was the leading operator in terms of retail outlet performance for Postpaid. This indicates that Zain had the highest performance and customer satisfaction among the three operators (VIVA, Zain, and Batelco) during that time period.

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11.

How many recharge vouchers does Zain Offer?
- A.
  
  5
- B.
  
  6
- C.
  
  7
- D.
  
  8
Correct Answer
C. 7

Explanation
Zain offers 7 recharge vouchers.

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12.

Fill in the blanks: Batelco's grace period for prepaid lines extends for **** days, followed by a 30-day suspention period
- A.
  
  5
- B.
  
  30
- C.
  
  60
- D.
  
  90
Correct Answer
D. 90

Explanation
Batelco's grace period for prepaid lines extends for 90 days, followed by a 30-day suspension period. This means that customers have 90 days to recharge their prepaid lines before their services are temporarily suspended for 30 days. During the grace period, customers can still receive incoming calls and messages, but they cannot make outgoing calls or use data services. After the grace period, if the line is not recharged, it will be suspended for 30 days, during which all services will be temporarily deactivated.

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13.

Which operator recommunicated its VIP package, on the same day when VIVA launched its VIP package?
- A.
  
  Zain
- B.
  
  Batelco
Correct Answer
A. Zain

Explanation
Zain recommunicated its VIP package on the same day when VIVA launched its VIP package.

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14.

Please choose the operators who are offering high-end smartphone plans for SMEs
- A.
  
  VIVA
- B.
  
  Zain
- C.
  
  Batelco
Correct Answer(s)
A. VIVA
B. Zain

Explanation
VIVA and Zain are the operators that offer high-end smartphone plans for SMEs. These operators have tailored their plans specifically for small and medium-sized enterprises, providing them with premium smartphone options and features that cater to their business needs. By choosing VIVA or Zain, SMEs can access top-of-the-line smartphones and take advantage of the advanced functionalities and services offered by these operators.

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15.

Both Batelco and Zain launched promotions in 2012 to:
- A.
  
  Stimulate Sales through online portal
- B.
  
  Push customers pay their bills online
- C.
  
  Encourage the use of online customer support channels
Correct Answer
B. Push customers pay their bills online

Explanation
The correct answer is "Push customers pay their bills online." Both Batelco and Zain launched promotions in 2012 with the aim of encouraging customers to pay their bills online. This suggests that both companies wanted to promote the use of online payment methods and reduce reliance on traditional payment channels. By incentivizing customers to pay their bills online, Batelco and Zain aimed to streamline their billing processes and potentially reduce costs associated with manual payment collection.

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Current Version
Mar 28, 2024

Quiz Edited by
ProProfs Editorial Team
Oct 31, 2012

Quiz Created by
VIVAWorkshop

Bahrain Telecom Competitive Assessment

According to AC Nielsen's survey for Q2 2012, which operator ranked last for customer experience

Which operator offers the most expensive off-net rate for its prepaid plans?

Which operator offers a "Free Friday" prepaid add-on?

What was Zain's main focus for prepaid promotions?

Batelco's "My Package" allows customers to customize their own plan. They can choose from:

Fill in the blanks: recently introduced Mobile Broadband packages that match VIVA's speed

Fill in the blanks: The operator offers throttling speeds of for the low and medium-end plans, and for high-end plans

Please select the operator(s) that offer roaming add-ons

Please select the operator(s) that use the portal as a sales channel

According to a survey in Q2 2012, which operator was leading on retail outlet performance for Postpaid?

How many recharge vouchers does Zain Offer?

Fill in the blanks: Batelco's grace period for prepaid lines extends for **** days, followed by a 30-day suspention period

Which operator recommunicated its VIP package, on the same day when VIVA launched its VIP package?

Please choose the operators who are offering high-end smartphone plans for SMEs

Both Batelco and Zain launched promotions in 2012 to:

Bahrain Telecom Competitive Assessment

According to AC Nielsen's survey for Q2 2012, which operator ranked last for customer experience

Which operator offers the most expensive off-net rate for its prepaid plans?

Which operator offers a "Free Friday" prepaid add-on?

What was Zain's main focus for prepaid promotions?

Batelco's "My Package" allows customers to customize their own plan. They can choose from:

Fill in the blanks: **** recently introduced Mobile Broadband packages that match VIVA's **** speed

Fill in the blanks: The operator **** offers throttling speeds of **** for the low and medium-end plans, and **** for high-end plans

Please select the operator(s) that offer roaming add-ons

Please select the operator(s) that use the portal as a sales channel

According to a survey in Q2 2012, which operator was leading on retail outlet performance for Postpaid?

How many recharge vouchers does Zain Offer?

Fill in the blanks: Batelco's grace period for prepaid lines extends for **** days, followed by a 30-day suspention period

Which operator recommunicated its VIP package, on the same day when VIVA launched its VIP package?

Please choose the operators who are offering high-end smartphone plans for SMEs

Both Batelco and Zain launched promotions in 2012 to:

Fill in the blanks: recently introduced Mobile Broadband packages that match VIVA's speed

Fill in the blanks: The operator offers throttling speeds of for the low and medium-end plans, and for high-end plans