Bahrain Telecom Competitive Assessment

Zain's main focus for prepaid promotions was on unlimited offering and pay per call. This means that they aimed to provide their prepaid customers with unlimited usage options and the ability to pay only for the calls they made. This strategy likely aimed to attract customers who desired flexibility and affordability in their prepaid plans.

The correct answer is "Push customers pay their bills online." Both Batelco and Zain launched promotions in 2012 with the aim of encouraging customers to pay their bills online. This suggests that both companies wanted to promote the use of online payment methods and reduce reliance on traditional payment channels. By incentivizing customers to pay their bills online, Batelco and Zain aimed to streamline their billing processes and potentially reduce costs associated with manual payment collection.

Zain offers 7 recharge vouchers.

Batelco recently introduced Mobile Broadband packages that match VIVA's 42.2 Mbps speed.

Batelco's grace period for prepaid lines extends for 90 days, followed by a 30-day suspension period. This means that customers have 90 days to recharge their prepaid lines before their services are temporarily suspended for 30 days. During the grace period, customers can still receive incoming calls and messages, but they cannot make outgoing calls or use data services. After the grace period, if the line is not recharged, it will be suspended for 30 days, during which all services will be temporarily deactivated.

Zain recommunicated its VIP package on the same day when VIVA launched its VIP package.

Batelco offers the most expensive off-net rate for its prepaid plans. This means that when using Batelco's prepaid plans, the cost of making calls or using data outside of the Batelco network is higher compared to the other operators (VIVA, Zain, and MENA).

Batelco's "My Package" offers customers the option to personalize their plan by selecting from a range of features. These features include Voice, Blackberry, Add-ons, SMS, and Data. This customization allows customers to tailor their plan to their specific needs and preferences, ensuring that they only pay for the services they require. By offering this flexibility, Batelco aims to provide a more personalized and cost-effective experience for its customers.

MENA offers throttling speeds of 512 kbps for the low and medium-end plans, and 1000 kbps for high-end plans.

Batelco is the operator that offers a "Free Friday" prepaid add-on.

VIVA and Zain are the operators that offer high-end smartphone plans for SMEs. These operators have tailored their plans specifically for small and medium-sized enterprises, providing them with premium smartphone options and features that cater to their business needs. By choosing VIVA or Zain, SMEs can access top-of-the-line smartphones and take advantage of the advanced functionalities and services offered by these operators.

The correct answer includes all three options: VIVA, Zain, and Batelco. This suggests that all three operators use the portal as a sales channel.

Batelco ranked last for customer experience according to AC Nielsen's survey for Q2 2012. This implies that Batelco had the lowest satisfaction ratings or faced the most negative feedback from customers compared to the other operators (VIVA, Zain, and MENA) during that time period.

VIVA is the correct answer because it is one of the operators that offer roaming add-ons.

The survey conducted in Q2 2012 revealed that Zain was the leading operator in terms of retail outlet performance for Postpaid. This indicates that Zain had the highest performance and customer satisfaction among the three operators (VIVA, Zain, and Batelco) during that time period.