Bahrain Telecom Competitive Assessment

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  • 1/15 Questions

    According to AC Nielsen's survey for Q2 2012, which operator ranked last for customer experience

    • VIVA
    • Zain
    • Batelco
    • MENA
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About This Quiz


This quiz will test the knowledge about Bahrain's Telecom Market

Bahrain Telecom Competitive Assessment - Quiz

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  • 2. 

    Which operator offers the most expensive off-net rate for its prepaid plans?

    • VIVA

    • Zain

    • Batelco

    • MENA

    Correct Answer
    A. Batelco
    Explanation
    Batelco offers the most expensive off-net rate for its prepaid plans. This means that when using Batelco's prepaid plans, the cost of making calls or using data outside of the Batelco network is higher compared to the other operators (VIVA, Zain, and MENA).

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  • 3. 

    Which operator offers a "Free Friday" prepaid add-on?

    • VIVA

    • Zain

    • Batelco

    • MENA

    Correct Answer
    A. Batelco
    Explanation
    Batelco is the operator that offers a "Free Friday" prepaid add-on.

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  • 4. 

    What was Zain's main focus for prepaid promotions?

    • Unlimited offering, pay per call

    • Credit promotions

    • Promotions on international voice

    • Promotions on Blackberry plans

    Correct Answer
    A. Unlimited offering, pay per call
    Explanation
    Zain's main focus for prepaid promotions was on unlimited offering and pay per call. This means that they aimed to provide their prepaid customers with unlimited usage options and the ability to pay only for the calls they made. This strategy likely aimed to attract customers who desired flexibility and affordability in their prepaid plans.

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  • 5. 

    Batelco's "My Package" allows customers to customize their own plan. They can choose from:

    • Voice

    • Blackberry

    • Add-ons

    • SMS

    • Data

    Correct Answer(s)
    A. Voice
    A. Blackberry
    A. Add-ons
    A. SMS
    A. Data
    Explanation
    Batelco's "My Package" offers customers the option to personalize their plan by selecting from a range of features. These features include Voice, Blackberry, Add-ons, SMS, and Data. This customization allows customers to tailor their plan to their specific needs and preferences, ensuring that they only pay for the services they require. By offering this flexibility, Batelco aims to provide a more personalized and cost-effective experience for its customers.

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  • 6. 

    Fill in the blanks: **** recently introduced Mobile Broadband packages that match VIVA's **** speed

    • Batelco ... 21.2 Mbps

    • Zain ... 21.2 Mbps

    • Batelco ... 42.2 Mbps

    • Zain ... 42.2 Mbps

    Correct Answer
    A. Batelco ... 42.2 Mbps
    Explanation
    Batelco recently introduced Mobile Broadband packages that match VIVA's 42.2 Mbps speed.

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  • 7. 

    Fill in the blanks: The operator **** offers throttling speeds of **** for the low and medium-end plans, and **** for high-end plans

    • Batelco ... 512 kbps ... 1000 kbps

    • Zain ... 512 kbps ... 1000 kbps

    • MENA ... 512 kbps ... 1000 kbps

    • Batelco ... 256 kbps ... 512 kbps

    • Zain ... 256 kbps ... 512 kbps

    • MENA ... 256 kbps ... 512 kbps

    Correct Answer
    A. MENA ... 512 kbps ... 1000 kbps
    Explanation
    MENA offers throttling speeds of 512 kbps for the low and medium-end plans, and 1000 kbps for high-end plans.

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  • 8. 

    Please select the operator(s) that offer roaming add-ons

    • VIVA

    • Zain

    • Batelco

    Correct Answer
    A. VIVA
    Explanation
    VIVA is the correct answer because it is one of the operators that offer roaming add-ons.

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  • 9. 

     Please select the operator(s) that use the portal as a sales channel

    • VIVA

    • Zain

    • Batelco

    Correct Answer(s)
    A. VIVA
    A. Zain
    A. Batelco
    Explanation
    The correct answer includes all three options: VIVA, Zain, and Batelco. This suggests that all three operators use the portal as a sales channel.

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  • 10. 

    According to a survey in Q2 2012, which operator was leading on retail outlet performance for Postpaid?

    • VIVA

    • Zain

    • Batelco

    Correct Answer
    A. Zain
    Explanation
    The survey conducted in Q2 2012 revealed that Zain was the leading operator in terms of retail outlet performance for Postpaid. This indicates that Zain had the highest performance and customer satisfaction among the three operators (VIVA, Zain, and Batelco) during that time period.

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  • 11. 

    How many recharge vouchers does Zain Offer?

    • 5

    • 6

    • 7

    • 8

    Correct Answer
    A. 7
    Explanation
    Zain offers 7 recharge vouchers.

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  • 12. 

    Fill in the blanks: Batelco's grace period for prepaid lines extends for **** days, followed by a 30-day suspention period

    • 5

    • 30

    • 60

    • 90

    Correct Answer
    A. 90
    Explanation
    Batelco's grace period for prepaid lines extends for 90 days, followed by a 30-day suspension period. This means that customers have 90 days to recharge their prepaid lines before their services are temporarily suspended for 30 days. During the grace period, customers can still receive incoming calls and messages, but they cannot make outgoing calls or use data services. After the grace period, if the line is not recharged, it will be suspended for 30 days, during which all services will be temporarily deactivated.

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  • 13. 

    Which operator recommunicated its VIP package, on the same day when VIVA launched its VIP package?

    • Zain

    • Batelco

    Correct Answer
    A. Zain
    Explanation
    Zain recommunicated its VIP package on the same day when VIVA launched its VIP package.

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  • 14. 

    Please choose the operators who are offering high-end smartphone plans for SMEs

    • VIVA

    • Zain

    • Batelco

    Correct Answer(s)
    A. VIVA
    A. Zain
    Explanation
    VIVA and Zain are the operators that offer high-end smartphone plans for SMEs. These operators have tailored their plans specifically for small and medium-sized enterprises, providing them with premium smartphone options and features that cater to their business needs. By choosing VIVA or Zain, SMEs can access top-of-the-line smartphones and take advantage of the advanced functionalities and services offered by these operators.

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  • 15. 

    Both Batelco and Zain launched promotions in 2012 to:

    • Stimulate Sales through online portal

    • Push customers pay their bills online

    • Encourage the use of online customer support channels

    Correct Answer
    A. Push customers pay their bills online
    Explanation
    The correct answer is "Push customers pay their bills online." Both Batelco and Zain launched promotions in 2012 with the aim of encouraging customers to pay their bills online. This suggests that both companies wanted to promote the use of online payment methods and reduce reliance on traditional payment channels. By incentivizing customers to pay their bills online, Batelco and Zain aimed to streamline their billing processes and potentially reduce costs associated with manual payment collection.

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Quiz Review Timeline (Updated): Mar 28, 2024 +

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  • Current Version
  • Mar 28, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 31, 2012
    Quiz Created by
    VIVAWorkshop

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