August 2012 Mindshare: Cpg

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| By Rdudfiel
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Rdudfiel
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Quizzes Created: 7 | Total Attempts: 743
Questions: 10 | Attempts: 124

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August 2012 Mindshare: Cpg - Quiz


Questions and Answers
  • 1. 

    Gartner recently implemented a new system to track device logins to gartner.com.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement states that Gartner recently implemented a new system to track device logins to gartner.com. Since the statement does not provide any contradictory information or indicate any doubts about the implementation, it can be inferred that the statement is true.

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  • 2. 

    The new system to help track devices will allow visbility of logins into Users’ (i.e., seatholder) accounts from Gartner offices, Egham, Fort Myers & Singapore.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true. The new system will provide visibility of logins into Users' accounts from Gartner offices in Egham, Fort Myers, and Singapore. This means that the system will allow tracking and monitoring of login activities from these specific locations, providing better control and security for the devices and accounts.

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  • 3. 

    You should leverage the Proxy Tool in which of the following ways (check all the apply):

    • A.

      Pre-Call Planning

    • B.

      During your Client Call

    • C.

      Changing the Client's Password

    • D.

      Post-Call Follow-up

    Correct Answer(s)
    A. Pre-Call Planning
    B. During your Client Call
    D. Post-Call Follow-up
    Explanation
    The Proxy Tool should be leveraged in the following ways: Pre-Call Planning, During your Client Call, and Post-Call Follow-up. Pre-Call Planning allows you to gather information about the client and prepare for the call. During your Client Call, the Proxy Tool can be used to access necessary resources or information in real-time. Post-Call Follow-up involves using the Proxy Tool to follow up with the client or access additional information after the call has ended.

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  • 4. 

    Which of the following are inappropriate uses of the Proxy Tool (check all that apply):

    • A.

      Resetting passwords for User under “My Profile” as passwords must never be known by Gartner associates.

    • B.

      Adding or deleting or modify information/data that Client has provided, without the Client stating consented to the change.

    • C.

      Sharing Client information/data with any third party.

    Correct Answer(s)
    A. Resetting passwords for User under “My Profile” as passwords must never be known by Gartner associates.
    B. Adding or deleting or modify information/data that Client has provided, without the Client stating consented to the change.
    C. Sharing Client information/data with any third party.
    Explanation
    The Proxy Tool should not be used to reset passwords for users under "My Profile" as passwords should never be known by Gartner associates. Additionally, the tool should not be used to add, delete, or modify information/data provided by the client without their consent. Lastly, sharing client information/data with any third party is also an inappropriate use of the Proxy Tool.

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  • 5. 

    Which steps should you take to change a password for a client when leveraging the Proxy Tool (check all that apply)?

    • A.

      Select A User

    • B.

      Select Reset User Password

    • C.

      System Generated Password emailed to User

    Correct Answer(s)
    A. Select A User
    B. Select Reset User Password
    C. System Generated Password emailed to User
    Explanation
    To change a password for a client using the Proxy Tool, you need to follow these steps: select the user whose password needs to be changed, select the option to reset the user password, and finally, the system will generate a new password which will be emailed to the user.

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  • 6. 

     A ‘Bug’ in Client Connect allows Workgroup Members to have an SR opened in their name regardless of entitlement.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is explaining that there is a bug in Client Connect that allows Workgroup Members to have a Service Request (SR) opened in their name, regardless of their entitlement. This means that even if the Workgroup Members do not meet the necessary requirements or qualifications to open an SR, they can still do so due to the bug in the system. Therefore, the statement is true.

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  • 7. 

    The WorkGroup Member inquiry challenges identified include (check all that apply):

    • A.

      Entitlement

    • B.

      Visibilty

    • C.

      Tracking

    • D.

      Reporting

    Correct Answer(s)
    A. Entitlement
    B. Visibilty
    C. Tracking
    D. Reporting
    Explanation
    The correct answer includes all four options: Entitlement, Visibility, Tracking, and Reporting. These are the challenges identified in the WorkGroup Member inquiry. Entitlement refers to the issue of determining who has the right to access certain information or resources. Visibility relates to the difficulty of keeping track of all the workgroup members and their activities. Tracking involves monitoring progress and ensuring that tasks are completed on time. Reporting refers to the challenge of generating accurate and comprehensive reports on the workgroup's activities.

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  • 8. 

    We can track inquiry participation of a WorkGroup member when the service request is under the Advisor License holder

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because the inquiry participation of a WorkGroup member can be tracked even when the service request is not under the Advisor License holder. The tracking can be done by assigning specific roles and permissions to the WorkGroup member, regardless of the license holder.

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  • 9. 

    With the challenges identified regarding Workgroup Member inquiries reporting, we are NOT able to represent value of inquiries in either Impact Assessments or client usage reports.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement states that due to challenges in reporting Workgroup Member inquiries, the value of inquiries cannot be represented in Impact Assessments or client usage reports. This means that the system or process currently in place does not allow for the measurement or tracking of the value of inquiries in these reports. Therefore, the correct answer is true.

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  • 10. 

    To better track Workgroup Member inquiries, by the end of September (please check all the apply):  

    • A.

      A Short Term Fix to update Client Connect to accurately reflect entitlement will be provided.

    • B.

      Analyst will NOT allow the inquiries to take place if the Advisor User is not on the call.

    • C.

      The RES team will be on each inquiry to take a roll call.

    Correct Answer
    A. A Short Term Fix to update Client Connect to accurately reflect entitlement will be provided.
    Explanation
    The correct answer is "A Short Term Fix to update Client Connect to accurately reflect entitlement will be provided." This answer is supported by the information provided in the passage. It states that a short term fix will be implemented to update Client Connect, which is a system used to track Workgroup Member inquiries. This fix will ensure that Client Connect accurately reflects entitlement, which suggests that it will improve the tracking of inquiries.

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  • Current Version
  • May 01, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 29, 2012
    Quiz Created by
    Rdudfiel
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