Approved Helpers Beta
Thanks for taking the Approved Helpers BETA quiz. You're helping make the community better at answering questions so way to go!
This won't take long, only about 10 minutes, but you have as long as you like to take this quiz so take your time. If you get a question wrong we'll let you know and then you can give it another shot.
Good luck!
- 1.
When should you contact an educator? Tick two.
- A.
A member's goodybag has not recurred
- B.
For a chat (seriously, we love chats)
- C.
To learn more about the community, giffgaff or how to help
Correct Answer(s)
B. For a chat (seriously, we love chats)
C. To learn more about the community, giffgaff or how to helpExplanation
Educators don't usually look into problems that members are having so we can't help with a goodybag that hasn't recurred, but we do love to talk with members.Rate this question:
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- 2.
Which of these do educators not do? Tick as many as you like.
- A.
Talk to members about anything and everything
- B.
Help members improve or learn more about giffgaff
- C.
Keep members in the loop about what's happening at giffgaff towers
- D.
Answer questions and help sort out problems
Correct Answer
D. Answer questions and help sort out problemsExplanation
Educators are here to make sure that the community runs smoothly and to talk to members about giffgaff in general. We're not the best people to answer questions, the community and the agents are far better at it than us.Rate this question:
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- 3.
What is Payback when referred to on giffgaff?
- A.
A 1999 Mel Gibson movie
- B.
Our way of saying thanks to members for doing great stuff for us
Correct Answer
B. Our way of saying thanks to members for doing great stuff for usExplanation
I really should check out that movie. It looks alright.Rate this question:
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- 4.
How can you take your payback?
- A.
Credit
- B.
Cash
- C.
Charity donation
- D.
Any of these options
Correct Answer
D. Any of these optionsExplanation
Not to mention that we match any donations that are made with payback!Rate this question:
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- 5.
When can you redeem your payback?
- A.
Once a month
- B.
Once every 6 months
- C.
Once a year
Correct Answer
B. Once every 6 monthsExplanation
You can redeem your payback in June or December, so that's once every 6 monthsRate this question:
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- 6.
What can you earn payback for doing?
- A.
Helping members by answering their questions
- B.
Spreading giffgaff and bringing people onto the network
- C.
Contributing awesome things to giffgaff like building a phone app or being blooming brilliant on the community
- D.
All of these options
Correct Answer
D. All of these optionsExplanation
Do good things for us and you'll get payback, do amazing things for us and you'll get more. Simples :)Rate this question:
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- 7.
Which of these is not a way that payback is awarded?
- A.
Manually by the agents as compensation if something goes wrong
- B.
Manually by the educators for great things
- C.
Automatically for helping out on the forum by a super secret algorithm
- D.
Automatically when you recruit someone
Correct Answer
A. Manually by the agents as compensation if something goes wrongExplanation
The agents don't give out payback as compensation, if compensation is deserved by the member they usually give credit.Rate this question:
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- 8.
What is the Knowledge Base?
- A.
A load of articles written by giffgaff with the help of our members with all the information we think that they might need
- B.
What the other point says, but with elephants
Correct Answer
A. A load of articles written by giffgaff with the help of our members with all the information we think that they might needExplanation
Nope, no elephants. They might damage the office!Rate this question:
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- 9.
Which of these ways will allow you to search the Knowledge Base? Tick as many as you like.
- A.
Using the big search box at the top of the forum and choosing "Knowledge Base" from the little drop down box
- B.
Searching directly from the Knowledge Base homepage
- C.
Searching from the big Help tab found on the top right of the site
Correct Answer(s)
B. Searching directly from the Knowledge Base homepage
C. Searching from the big Help tab found on the top right of the siteExplanation
There isn't a drop down for knowledge base in the main forum. Give it a go if you haven't already.Rate this question:
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- 10.
Which three of these are most important when helping out in the Help section?
- A.
Answering as quickly as possible
- B.
Being friendly and making the member feel welcomed
- C.
Making your instructions easy to follow
- D.
Tailoring your post to the question asked by the member
- E.
Answering as many questions as possible
Correct Answer(s)
B. Being friendly and making the member feel welcomed
C. Making your instructions easy to follow
D. Tailoring your post to the question asked by the memberExplanation
We'd much rather that members gave fantastic high quality responses than posted them super fast. We also prefer one great post to 10 mediocre ones, so spend the time to write great posts and you'll go far. In fact, the accepted solution is usually the 5th or 6th post in the thread.Rate this question:
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- 11.
Which factor is not likely to make a post helpful enough to be marked as the accepted solution?
- A.
Being the first post in the thread
- B.
Carefully reading the thread and making sure you understand the question before you answer
- C.
Providing a detailed explanation on how to troubleshoot the problem they're experiencing
Correct Answer
A. Being the first post in the threadExplanation
Accepted solutions are usually the 5th or 6th post in the thread, so there's no need to rush your posts.Rate this question:
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- 12.
How do you know if giffgaff is having a problem that's affecting members? Choose one.
- A.
The agents will email affected members
- B.
An educator will open a new thread in the Service Updates forum to inform members of what's going on
- C.
Giffgaff don't tell members as it would be bad PR
Correct Answer
B. An educator will open a new thread in the Service Updates forum to inform members of what's going onExplanation
We'll always post a thread and answer the questions that are posted in it. We don't hide it away, we think that members have the right to know.Rate this question:
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- 13.
If a member's internet isn't working what is the most likely cause?
- A.
They have been barred for using their internet illegitimately
- B.
They have run out of internet allowance from their gigabag or goodybag
- C.
A mast isn't working in their area
- D.
They haven't installed the settings on their phone
Correct Answer
D. They haven't installed the settings on their phoneExplanation
A lot of members don't realise that they need to do install the settings in their phone when they join. Good job it's easy to do.Rate this question:
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- 14.
If a member has definitely installed the settings in their phone, how should they check that they still have internet allowance left in their goodybag?
- A.
Dial *100# as if they were calling someone and it will come up on screen
- B.
Check their "My giffgaff" page and it will say under their goodybag
- C.
They should ask an agent
Correct Answer
B. Check their "My giffgaff" page and it will say under their goodybagExplanation
It'll say on their My giffgaff page. Pretty handy. There isn't a short code for it and there is no need to ask an agent.Rate this question:
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- 15.
What is the name of the thread that members can use to check if a mast is working in their area? (Type it exactly or copy and paste it from the thread title)
Correct Answer
Find out the service status of your area
Find out the service of your area
Find out the service status in your area
Find out the service in your area
find out the service status of your area
find out the service of your area
find out the service status in your area
find out the service in your areaExplanation
"Find out the service status of your area", just type in a post code or landmark and it'll show you how your mast is doing.Rate this question:
- 16.
In which section is the thread that lets members search to see if a mast is working in their area?
- A.
Help
- B.
Contribute
- C.
Join
- D.
Service Updates
- E.
Welcome and News
Correct Answer
D. Service UpdatesExplanation
Service updates is the place to go for problems with masts or giffgaff's service.Rate this question:
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- 17.
What three letter acronym is another way of saying "internet settings"?
Correct Answer
APN
apn
A P N
a p n
wonExplanation
It stands for "Access Point Name". Everyone will know what you mean if you say "Internet settings" though.
(If you said "won" I assumed your keyboard auto corrected you. It's not actually called "won")Rate this question:
- 18.
What 4 letter word beginning with "D" is another word for "internet"?
Correct Answer
data
DataExplanation
It's known as data, but call it internet and everyone knows what you mean.Rate this question:
- 19.
If you see a lot of people with a similar problem, what is the best way to check if giffgaff is having a problem?
- A.
Ask an educator
- B.
Ask an agent
- C.
Check the Service Updates forum
- D.
Make a new thread about it in the Help forum
Correct Answer
C. Check the Service Updates forumExplanation
If we know about it then it'll be in the Service Updates forum.Rate this question:
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- 20.
For which one of these reasons should you contact an agent?
- A.
You have received an email saying that you've used too much data
- B.
You want to cancel your active goodybag
- C.
You can't find something on the site
Correct Answer
A. You have received an email saying that you've used too much dataExplanation
If you can't find something then the community will be able to help. You can't cancel any active goodybags so the agents won't be able to help with that.Rate this question:
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- 21.
Which of these reasons should you contact an agent?
- A.
Your internet only works on wifi
- B.
You want to report something inappropriate on the community
- C.
Your credit has mysteriously lost 1p
Correct Answer
C. Your credit has mysteriously lost 1pExplanation
If your internet only works on wifi then your best bet is to ask the community, they'll help you install your settings. To report something inappropriate on the community click on post options on the post and report the content. An educator will then come along and take a look.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2013Quiz Edited by
ProProfs Editorial Team -
Mar 19, 2013Quiz Created by
A_rachel
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