This assessment may be taken 1 time. Passing score is 70%. See your instructor if you do not pass.
Changing "Roof Type"
Changing "Protective Devices" to centrally monitored alarm
Changing "Square Footage"
All of the Above
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Household View
Policy View
Alliance
DPRS
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Use the "Report a Claim" link on Household View
Call 1-800-Allstate
Call 1-800-54-STORM
None of the Above
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Changed Last Name
Quoted them last week and want to ensure an accurate quote
Quoting them in another product line
Changed Social Security Number
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72 hours
36 hours
24 hours
12 hours
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Use "Report a Claim" on Household or Policy View
Call 1-800-Allstate
Contact a Claims Advocate
None of the Above - all are acceptable
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Opening a Satellite Office
Purchase a Book of Business
Mentoring New Agency Owners
All of the Above
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Search "Claims Advocate" on Agency Gateway
On the "Agent in the Claim Process" site
By choosing the "Claims" link on the "Reference" tab
All of the Above
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Suggested Talk Paths
Tow Claim Instructions
Glass Claim Instructions
Determining Liability Instructions
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Alliance
Commercial Agent
ALSTAR
CEM
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100%
50%
30%
10%
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Consumer Report
LIS
MVR
All of the above
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Gateway
Ivantage
Alliance
Connexus
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Use the Quick Link for DNS and/or Search "DNS Scrubbing" tool
Only use "My Agency" tab
Only search "DNS Scrubbing" tool
Only use the Quick Link
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"Risk Management Policy"
"Review Marketing Policy"
"Robust Management Program"
"Risking Many Products"
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Helps engage callers in dialogue.
Identifies the needs of a customer.
Easy way to help you build a rapport.
All of the above
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Northlight
Ivantage
Neither
Both
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One month
Six months
One year
None of these
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DASH
CEM
Ivantage
Gateway
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Quiz Review Timeline (Updated): May 4, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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