2015 Aoc Week 3 Assessment (8/1/15)
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This assessment may be taken 1 time. Passing score is 70%. See your instructor if you do not pass.
- 1.After a list is scrubbed, on which day is the last day you can use it before you need to scrub it again?
- A.
Sunday
- B.
Saturday
- C.
Friday
- D.
Monday
- 2.Which of the following property endorsements would require the collection of Trailing Documents (T-Docs)?
- A.
Changing "Roof Type"
- B.
Changing "Protective Devices" to centrally monitored alarm
- C.
Changing "Square Footage"
- D.
All of the Above
- 3.To quote a commercial policy, which system is used?
- A.
Alliance
- B.
Commercial Agent
- C.
ALSTAR
- D.
CEM
- 4.Where do I go to change a prospect or customer's status to DNS?
- A.
Household View
- B.
Policy View
- C.
Alliance
- D.
DPRS
- 5.How does completing an insurance review and asking for referrals increase your close ratio?
- A.
100%
- B.
50%
- C.
30%
- D.
10%
- 6.How do you handle a CAT claim?
- A.
Use the "Report a Claim" link on Household View
- B.
Call 1-800-Allstate
- C.
Call 1-800-54-STORM
- D.
None of the Above
- 7.Which of the following cases would NOT be a reason to re-run a propsect's Consumer Report (CR)?
- A.
Changed Last Name
- B.
Quoted them last week and want to ensure an accurate quote
- C.
Quoting them in another product line
- D.
Changed Social Security Number
- 8.Which report(s) are used to accurately quote a prospect?
- A.
Consumer Report
- B.
LIS
- C.
MVR
- D.
All of the above
- 9.What is the recommended allotted amount of time to be given to bank deposits after remittance?
- A.
72 hours
- B.
36 hours
- C.
24 hours
- D.
12 hours
- 10.Which of the following is NOT an acceptable way to report a claim for a customer?
- A.
Use "Report a Claim" on Household or Policy View
- B.
Call 1-800-Allstate
- C.
Contact a Claims Advocate
- D.
None of the Above - all are acceptable
- 11.Which system is used to quote Auto, Homeowners, Renters, Manufactured Homes and Landlord Package policies?
- A.
Gateway
- B.
Ivantage
- C.
Alliance
- D.
Connexus
- 12.To locate the "DNS Scrubbing" tool, you can do which of the following?
- A.
Use the Quick Link for DNS and/or Search "DNS Scrubbing" tool
- B.
Only use "My Agency" tab
- C.
Only search "DNS Scrubbing" tool
- D.
Only use the Quick Link
- 13.If an agency is on compliance review, which of the following activities are not allowed?
- A.
Opening a Satellite Office
- B.
Purchase a Book of Business
- C.
Mentoring New Agency Owners
- D.
All of the Above
- 14.How do you locate a claims advocate?
- A.
Search "Claims Advocate" on Agency Gateway
- B.
On the "Agent in the Claim Process" site
- C.
By choosing the "Claims" link on the "Reference" tab
- D.
All of the Above
- 15.What does "RMP" stand for?
- A.
"Risk Management Policy"
- B.
"Review Marketing Policy"
- C.
"Robust Management Program"
- D.
"Risking Many Products"
- 16.Which of the following is NOT provided in the "Agency Claims Resource Guide"?
- A.
Suggested Talk Paths
- B.
Tow Claim Instructions
- C.
Glass Claim Instructions
- D.
Determining Liability Instructions
- 17.The 6 Motivating Questions help you do what?
- A.
Helps engage callers in dialogue.
- B.
Identifies the needs of a customer.
- C.
Easy way to help you build a rapport.
- D.
All of the above
- 18.Which expanded market program(s) allow agents options for quoting a high value home?
- A.
Northlight
- B.
Ivantage
- C.
Neither
- D.
Both
- 19.An auto policy period is how long?
- A.
One month
- B.
Six months
- C.
One year
- D.
None of these
- 20.What application was designed with agency input, is internet-based and is used to view agency metrics?
- A.
DASH
- B.
CEM
- C.
Ivantage
- D.
Gateway
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