2015 Aoc Week 3 Assessment (8/1/15)

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| By Alison Anderson
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Alison Anderson
Community Contributor
Quizzes Created: 16 | Total Attempts: 2,431
Questions: 20 | Attempts: 48

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2015 Aoc Week 3 Assessment (8/1/15) - Quiz


This assessment may be taken 1 time. Passing score is 70%. See your instructor if you do not pass.


Questions and Answers
  • 1. 

    After a list is scrubbed, on which day is the last day you can use it before you need to scrub it again?

    • A.

      Sunday

    • B.

      Saturday

    • C.

      Friday

    • D.

      Monday

    Correct Answer
    B. Saturday
    Explanation
    After a list is scrubbed, the last day you can use it before you need to scrub it again is Saturday. This is because Sunday is the first day of the week, and typically, lists are scrubbed at the end of the week to prepare for the upcoming week. Therefore, Saturday is the final day to utilize the list before it needs to be scrubbed again on Sunday.

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  • 2. 

    Which of the following property endorsements would require the collection of Trailing Documents (T-Docs)?

    • A.

      Changing "Roof Type"

    • B.

      Changing "Protective Devices" to centrally monitored alarm

    • C.

      Changing "Square Footage"

    • D.

      All of the Above

    Correct Answer
    D. All of the Above
    Explanation
    All of the above property endorsements would require the collection of Trailing Documents (T-Docs). When changing the "Roof Type," the insurance company would need to collect T-Docs to verify the new roof type and assess any changes in risk. Similarly, when changing "Protective Devices" to a centrally monitored alarm, T-Docs would be necessary to confirm the installation and effectiveness of the new alarm system. Lastly, changing the "Square Footage" of a property would also require T-Docs to validate the updated size and adjust the coverage accordingly.

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  • 3. 

    To quote a commercial policy, which system is used?

    • A.

      Alliance

    • B.

      Commercial Agent

    • C.

      ALSTAR

    • D.

      CEM

    Correct Answer
    B. Commercial Agent
    Explanation
    The correct answer is Commercial Agent. This is the system used to quote a commercial policy.

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  • 4. 

    Where do I go to change a prospect or customer's status to DNS?

    • A.

      Household View

    • B.

      Policy View

    • C.

      Alliance

    • D.

      DPRS

    Correct Answer
    A. Household View
    Explanation
    To change a prospect or customer's status to DNS, you would go to the Household View. This view allows you to manage and update information related to individual households, including their status. The other options listed, such as Policy View, Alliance, and DPRS, may have different functionalities but are not specifically designed for changing a customer's status to DNS.

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  • 5. 

    How does completing an insurance review and asking for referrals increase your close ratio?

    • A.

      100%

    • B.

      50%

    • C.

      30%

    • D.

      10%

    Correct Answer
    C. 30%
    Explanation
    Completing an insurance review allows the insurance agent to assess the client's current coverage and identify any gaps or areas where additional coverage may be needed. This helps build trust and credibility with the client, increasing the chances of closing a sale. Asking for referrals is another effective way to increase the close ratio as it allows the agent to tap into the client's network of friends, family, and colleagues who may also be in need of insurance. Referrals are more likely to convert into sales as they come with a higher level of trust and recommendation. Therefore, completing an insurance review and asking for referrals can contribute to a 30% increase in the close ratio.

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  • 6. 

    How do you handle a CAT claim?

    • A.

      Use the "Report a Claim" link on Household View

    • B.

      Call 1-800-Allstate

    • C.

      Call 1-800-54-STORM

    • D.

      None of the Above

    Correct Answer
    C. Call 1-800-54-STORM
    Explanation
    To handle a CAT (Catastrophe) claim, the correct answer is to call 1-800-54-STORM. This phone number is likely a dedicated line specifically for reporting claims related to storm damage or other catastrophic events. By calling this number, the claimant can quickly and efficiently report their claim and receive the necessary assistance and support from the insurance company. The other options, such as using the "Report a Claim" link or calling 1-800-Allstate, may be valid for general claims but may not be the most appropriate for handling a CAT claim.

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  • 7. 

    Which of the following cases would NOT be a reason to re-run a propsect's Consumer Report (CR)?

    • A.

      Changed Last Name

    • B.

      Quoted them last week and want to ensure an accurate quote

    • C.

      Quoting them in another product line

    • D.

      Changed Social Security Number

    Correct Answer
    B. Quoted them last week and want to ensure an accurate quote
    Explanation
    Re-running a prospect's Consumer Report (CR) is necessary in cases where there are significant changes in their personal information, such as a changed last name or social security number. However, quoting them last week and wanting to ensure an accurate quote is not a valid reason to re-run the CR, as it does not involve any changes in personal information. The CR is used to assess an individual's creditworthiness and background, so unless there are changes in their personal information, it is not necessary to re-run it for the purpose of providing an accurate quote.

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  • 8. 

    Which report(s) are used to accurately quote a prospect?

    • A.

      Consumer Report

    • B.

      LIS

    • C.

      MVR

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the above reports are used to accurately quote a prospect. A Consumer Report provides information about the individual's credit history, which is important in determining their financial stability and ability to make payments. LIS (Loss Information System) report provides data on any previous insurance claims made by the prospect, helping to assess their risk profile. MVR (Motor Vehicle Report) provides information about the prospect's driving history, including any traffic violations or accidents, which is crucial in determining their risk as a driver. By considering all of these reports, insurers can accurately assess the prospect's risk and provide an appropriate quote.

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  • 9. 

    What is the recommended allotted amount of time to be given to bank deposits after remittance?

    • A.

      72 hours

    • B.

      36 hours

    • C.

      24 hours

    • D.

      12 hours

    Correct Answer
    C. 24 hours
    Explanation
    The recommended allotted amount of time to be given to bank deposits after remittance is 24 hours. This means that after a remittance is made, it is recommended to wait for 24 hours before expecting the funds to be deposited into the bank account. This allows for the necessary processing and verification procedures to be completed by the bank before the funds are made available.

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  • 10. 

    Which of the following is NOT an acceptable way to report a claim for a customer?

    • A.

      Use "Report a Claim" on Household or Policy View

    • B.

      Call 1-800-Allstate

    • C.

      Contact a Claims Advocate

    • D.

      None of the Above - all are acceptable

    Correct Answer
    C. Contact a Claims Advocate
    Explanation
    Contacting a Claims Advocate is an acceptable way to report a claim for a customer. This option allows the customer to directly communicate with a claims advocate who can assist them in the claims process. The other options, such as using "Report a Claim" on Household or Policy View or calling 1-800-Allstate, are also acceptable methods of reporting a claim. Therefore, the correct answer is "None of the Above - all are acceptable."

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  • 11. 

    Which system is used to quote Auto, Homeowners, Renters, Manufactured Homes and Landlord Package policies?

    • A.

      Gateway

    • B.

      Ivantage

    • C.

      Alliance

    • D.

      Connexus

    Correct Answer
    C. Alliance
    Explanation
    The system used to quote Auto, Homeowners, Renters, Manufactured Homes, and Landlord Package policies is Alliance.

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  • 12. 

    To locate the "DNS Scrubbing" tool, you can do which of the following?

    • A.

      Use the Quick Link for DNS and/or Search "DNS Scrubbing" tool

    • B.

      Only use "My Agency" tab

    • C.

      Only search "DNS Scrubbing" tool

    • D.

      Only use the Quick Link

    Correct Answer
    A. Use the Quick Link for DNS and/or Search "DNS Scrubbing" tool
    Explanation
    To locate the "DNS Scrubbing" tool, you can either use the Quick Link for DNS or search for the tool directly by typing "DNS Scrubbing" in the search bar. Both options are valid and can help you find the tool. Using only the "My Agency" tab or only the Quick Link may not lead you directly to the DNS Scrubbing tool.

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  • 13. 

    If an agency is on compliance review, which of the following activities are not allowed?

    • A.

      Opening a Satellite Office

    • B.

      Purchase a Book of Business

    • C.

      Mentoring New Agency Owners

    • D.

      All of the Above

    Correct Answer
    D. All of the Above
    Explanation
    When an agency is on compliance review, all of the mentioned activities are not allowed. Opening a satellite office, purchasing a book of business, and mentoring new agency owners are all prohibited during this time. Compliance review is a process where the agency's operations and practices are thoroughly examined to ensure they are in compliance with regulatory standards. To maintain the integrity of the review, these activities are restricted to prevent any potential violations or conflicts of interest.

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  • 14. 

    How do you locate a claims advocate?

    • A.

      Search "Claims Advocate" on Agency Gateway

    • B.

      On the "Agent in the Claim Process" site

    • C.

      By choosing the "Claims" link on the "Reference" tab

    • D.

      All of the Above

    Correct Answer
    D. All of the Above
    Explanation
    The correct answer is "All of the Above." This means that in order to locate a claims advocate, you can use any of the mentioned methods. You can search for "Claims Advocate" on Agency Gateway, visit the "Agent in the Claim Process" site, or choose the "Claims" link on the "Reference" tab. All of these options will lead you to the claims advocate you are looking for.

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  • 15. 

    What does "RMP" stand for?

    • A.

      "Risk Management Policy"

    • B.

      "Review Marketing Policy"

    • C.

      "Robust Management Program"

    • D.

      "Risking Many Products"

    Correct Answer
    A. "Risk Management Policy"
    Explanation
    The acronym "RMP" stands for "Risk Management Policy." This refers to a set of guidelines and procedures put in place by an organization to identify, assess, and mitigate potential risks that could negatively impact its operations. A risk management policy helps to ensure the safety and security of the organization's assets, employees, and stakeholders, while also minimizing financial losses and legal liabilities.

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  • 16. 

    Which of the following is NOT provided in the "Agency Claims Resource Guide"?

    • A.

      Suggested Talk Paths

    • B.

      Tow Claim Instructions

    • C.

      Glass Claim Instructions

    • D.

      Determining Liability Instructions

    Correct Answer
    D. Determining Liability Instructions
    Explanation
    The "Agency Claims Resource Guide" provides information on various topics related to claims, such as suggested talk paths, tow claim instructions, and glass claim instructions. However, determining liability instructions are not included in this guide.

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  • 17. 

    The 6 Motivating Questions help you do what?

    • A.

      Helps engage callers in dialogue.

    • B.

      Identifies the needs of a customer.

    • C.

      Easy way to help you build a rapport.

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The 6 Motivating Questions help you engage callers in dialogue, identify the needs of a customer, and build rapport. By using these questions, you can create a conversation that not only keeps the caller engaged but also allows you to understand their needs better. This helps in providing better customer service and building a positive relationship with the customer.

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  • 18. 

    Which expanded market program(s) allow agents options for quoting a high value home?

    • A.

      Northlight

    • B.

      Ivantage

    • C.

      Neither

    • D.

      Both

    Correct Answer
    D. Both
    Explanation
    Both Northlight and Ivantage expanded market programs allow agents options for quoting a high-value home.

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  • 19. 

    An auto policy period is how long?

    • A.

      One month

    • B.

      Six months

    • C.

      One year

    • D.

      None of these

    Correct Answer
    B. Six months
    Explanation
    An auto policy period typically lasts for six months. During this time, the policyholder is covered by the insurance company for any claims or damages that may occur. After the six-month period, the policy can be renewed or terminated depending on the policyholder's preference. This duration allows for flexibility and the opportunity to reassess the policy and make any necessary adjustments.

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  • 20. 

    What application was designed with agency input, is internet-based and is used to view agency metrics? 

    • A.

      DASH

    • B.

      CEM

    • C.

      Ivantage

    • D.

      Gateway

    Correct Answer
    A. DASH
    Explanation
    DASH is the correct answer because it is an application that was designed with agency input, is internet-based, and is used to view agency metrics.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 04, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 19, 2015
    Quiz Created by
    Alison Anderson
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