Amazon Standard Operating Procedure: Quiz!

30 Questions | Total Attempts: 5866

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Amazon Standard Operating Procedure: Quiz!

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Questions and Answers
  • 1. 
    When delivering to an apartment complex and the customer is not home it is okay to deliver the shipment to the leasing office.
    • A. 

      No, shipments can only be delivered directly to the end recipient.

    • B. 

      No, shipments cannot be delivered to leasing offices, only secure mailrooms are okay.

    • C. 

      Yes, but only if there is someone there to sign for it.

    • D. 

      Yes, and a signature is not required as long as it is left inside of the leasing office.

    • E. 

      No, if the customer is not at home, it is okay to leave the package in front of the apartment door.

  • 2. 
    When delivering an Amazon shipment to a business a signature is always required.
    • A. 

      True

    • B. 

      False

  • 3. 
    An attempt tag must be left on the customer's front door (or other common entrance) in which of the following situations?
    • A. 

      When the shipment cannot be left safely at the customer's front door.

    • B. 

      When the shipment is delivered to an alternate location such as the side or rear door.

    • C. 

      An attempt tag must always be left regardless of the situation.

    • D. 

      When the shipment is delivered to an alternate location such as a mail room or leasing office.

    • E. 

      When the shipment is delivered to the front door but is placed out of view.

  • 4. 
    Is it okay to deliver to a customer's postal mailbox?
    • A. 

      Depends, as long as the package can fit inside of the mailbox.

    • B. 

      Depends, if the postal mailbox is secure it is okay to slide it in the opening.

    • C. 

      Depends, if the customer requests the package to be left in the mailbox it is okay.

    • D. 

      Yes, packages can be delivered to the mailbox anytime.

    • E. 

      No, packages are never allowed to be delivered to mailboxes because mailboxes are for official USPS use only.

  • 5. 
    What should you do when you are unable to locate an address?
    • A. 

      Scan the shipment as attempted and bring it back to the facility.

    • B. 

      Scan the shipment as attempted and call dispatch.

    • C. 

      Scan the shipment as a bad address and call dispatch.

    • D. 

      Do not scan the shipment, call dispatch and have them help provide directions to the address.

  • 6. 
    The delivery driver image is very important.  What are the required components of a complete driver image?  
    • A. 

      Company shirt

    • B. 

      Jeans

    • C. 

      ID badges

    • D. 

      Magnetic placards on both sides of the vehicle

    • E. 

      A company hat

  • 7. 
    It is okay to toss the package on the ground as long as it is obviously a small book.
    • A. 

      True

    • B. 

      False

  • 8. 
    In order to let customers know that you are in front of their home with a package which of following should you NOT do?
    • A. 

      Lightly tap the horn on your vehicle as you arrive.

    • B. 

      Knock on the customer's door.

    • C. 

      Ring the customer's doorbell.

    • D. 

      Pull your vehicle into the customer's driveway.

  • 9. 
    Making sure that every package is scanned with the right event at the right time is important in order to provide accurate information to customers who may be tracking their orders on the internet.
    • A. 

      True

    • B. 

      False

  • 10. 
    If you are delivering a package and the customer does not want it, what should you do?
    • A. 

      The customer has to accept the package, then call Amazon and they will handle it.

    • B. 

      The customer has to accept the package, then call Ensenda to handle it.

    • C. 

      Scan the package as refused by the customer, take the customer's name and destroy the package.

    • D. 

      Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.

  • 11. 
    It is important to check all of the addresses while loading shipments because some of the packages may be going to businesses and you want to ensure that you attempt or deliver all business deliveries prior to 5PM.
    • A. 

      True

    • B. 

      False

  • 12. 
    When thinking about the Amazon account, what is a concession?
    • A. 

      A concession is the amount of money paid for each delivery.

    • B. 

      A concession is a type of delivery where a signature is not required.

    • C. 

      A concession is when due to a delivery issue, a customer is reimbursed by Amazon.

    • D. 

      Amazon does not use the term concession in association with its delivery program.