A Plus 702 Mock 1

1. Which of the following optical media technologies can store the largest amount of data?

Blu-Ray

DVD

CD

CD-RW

2. You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?

DISKMGMT.MSC

DEVGMT.MSC

EVENTVWR.MSC

REGEDIT.EXE

3. James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was working fine last night. Which of the following should you ask James to do?

Check if he has a left a non-bootable floppy disk in the floppy disk drive

Upgrade to Windows 7

Get ready to reinstall Windows 2000

Upgrade to Windows XP

4. How can you enable offline files in Windows XP?

Open Control Panel, select Add Remove Programs

Open My Computer, select Tools, select Folder Options, and select Offline Files

Open My Computer, select Tools, select Map Network drive

Open Control Panel, select Computer Management, select Local Users and groups

5. What port is used by Remote Desktop connections?

3389

80

143

23

6. While using a custom application the program freezes and become unresponsive. You need to close the program. What would you use?

Task Manager

MSCONFIG

MSINFO32

DXDIAG

7. You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: "This device can perform faster" What does this tell you about your PC?

You need to buy more RAM

You have USB 1.1 ports

You need to upgrade your processor

You need more hard disk space

8. You have identified a PC connected to a domain is seriously infected with a virus. What should you do FIRST?

Disconnect the PC from the network

Install Antivirus software from a network share

Install the latest Windows Updates

Install Windows Defender

9. What component can BitLocker use to store cryptographic information and which is usually built into a laptop computer?

IPhone

FOB

BL Key holder

TPM

10. The command "convert D: /fs:ntfs" will carry out which of the following actions?

Defragments the volume

Backs up the volume

Runs check disk on the volume

Converts the volume from FAT to NTFS

11. A user's laptop has a built-in wireless antenna. The user cannot connect to the wireless access point. When the user attempts to view wireless networks, none are listed. Other computers can connect to the wireless access point. What should you try?

Verify that the user's TCP/IP settings are configured for automatic addressing.

Verify that there is line of sight between the laptop and the wireless access point.

Disable the Ethernet adapter.

Verify that the wireless antenna is turned on.

12. A user calls you to tell you that his InkJet printer is printing garbled text. What would MOST likely fix the problem?

Restart the PC in safe mode and print the documents

Reinstall the printer driver

Replace the ink cartridges

Delete the printer and add it again

13. Which of the following tools can be used to test a power supply? (Select TWO)

A Multimeter

A Wire Crimper

An Optical Tester

Time-Domain Reflectometer

Power Supply Tester

Submit

14. What is the minimum number of hard drives that you need to implement RAID level 5?

1

2

3

4

15. Why might you use the PING command?

To find out the IP address of your computer

To find out the MAC address of your computer

To verify that a computer is connected to a network

To ensure that you have the right service pack installed

16. What utility would you use to disable a program that automatically starts up when you log in to Windows?

MSINFO32

DXDIAG

MSCONFIG

REGEDIT

17. You want to find what DNS servers Google uses, which of the following tools would you use?

IPCONFIG

NSLOOKUP

NBTSTAT

DEFRAG

18. You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately. Which of the following commands should you use?

Rsop.msc

Nbtstat –r

Gpupdate /force

Gpedit.msc

19. You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?

Sidebar

Regedit

BitLocker

Indexing

20. A partition needs to be set as ________ to boot into Windows.

Alive

Foreign

Passive

Active

21. Which component of the Liquid Crystal Display (LCD) provides power to the backlight of the LCD display of a laptop?

Diffuser

Inverter

Electron gun

Deflection yoke

22. You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next logical step to perform?

Clear the page count.

Configure the printer’s IP address.

Replace the printer’s cable.

Adjust the HVPS for -600V.

23. You have a company policy that only company approved USB sticks can be inserted into the company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect the USB stick to your computer and find that it works perfectly without displaying any messages. You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer. Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?

Apply a USB 2.0 firmware update on the motherboard.

Purchase and attach an external USB 2.0 hub.

Purchase and install a Firewire expansion card.

Reinstall Windows

24. You want to see the path taken by a packet from your PC to Microsoft.com. Which tool should you use?

IPCONFIG

TRACERT

PING

NET USE

25. If you do not clean or maintain a printer's transfer rollers will result in ________.

A faster printer

An overheating printer

A paper jam

An incorrect IP configuration

26. You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort. What should you do?

Install Service Pack 3

Uninstall the driver using Add Remove Programs

Go to the graphics card’s manufacturer’s website and download the previous driver

Roll Back driver

27. You are running Windows 7. You wish to boot the computer into Safe Mode. You turn the PC on, what key must you press in order to view the Advanced Boot Options menu?

F6

F8

F4

F2

28. You have arrived at a customer's site. A user is irate that he cannot access network resources. You inspect the back of the user's case and notice that the RJ-45 port is damaged. You need to get the user back on the network while minimising costs and time. What can you do?

Replace the motherboard

Replace the Network card

Buy a new PC for the use

Use a USB cable

29. You have a computer running Windows 7 (64-bit). Where are programs usually stored when you install a 32-bit program?

C:\Programs\

C:\Program Files\

C:\Program Files (x86)\

C:\Windows\System32\

30. You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?

C:\Program Files (x86)\Microsoft Office\Office14

C:\Program Files (x64)\Microsoft Office\Office14

C:\Program Files\Microsoft Office\Office14

C:\Program Files 64-bit\Microsoft Office\Office14

31. You need to test whether the parallel port on a PC is functioning. What should you use?

Loopback plug

Multimeter

Crimper

PING

32. The ________ command can be used to map a network drive.

Ipconfig /displaydns

Net Use

Net Start

Services.msc

33. You install an application and it causes your PC to become unstable. It does not allow you to complete a full uninstall from Add/Remove programs. What tool will allow you to return your system to a stable state with the LEAST amount of administrative effort?

Open REGEDIT and find registry keys associated with the application and delete them

Use MSCONFIG and use a selective start-up

Use System Restore to revert to a point in time before the application was installed

Boot into Recovery Console and use the FIXMBR command

34. You need to do an in-place upgrade of Windows 2000 Professional to Windows 7 Enterprise. What should you do?

Insert the Windows 7 DVD and start the upgrade from within Windows 2000

Insert the Windows 7 DVD, restart the PC and boot from the Windows 7 DVD

You can only do the upgrade by booting the PC from the PXE network card.

You cannot do an in-place upgrade from Windows 2000 to Windows 7.

35. While you are at work, you try to retrieve documents from your home computer. You try to connect to your home PC with the modem's IP address, but all you see is the modem's web interface. Which of the following do you need to make sure is configured?

MAC Filtering

DNS

DHCP

Port Forwarding

36. You want to change the date and time format on a computer. Which of the following do you use?

Regional and Language Options

System Properties > Advanced Tab

Task Scheduler

Taskbar and Start menu Properties

37. You have just finished installing Microsoft Security Essentials (MSE) - a free antivirus/antispyware tool from Microsoft. What must you do next?

Have a cup of tea to celebrate a job well done

Uninstall MSE – Microsoft software is a poor solution

Update the definitions

Install Windows Defender

38. You are responsible for the maintenance of a domain network, consisting of 1 domain controller and 45 client PCs. One of the client PC's has a 169.254.x.y IP address. What type of IP address is this??

MAC

Class A

APIPA

DHCP

39. Which connection is typically used to connect modern day printers to PCs?

Parallel Port

USB

Firewire

Serial

40. You have just removed a paper jam, however, the display on the printer continues to flash to say "Clear Paper Jam". What should you try NEXT?

Update the firmware

Set a static IP address

Print a test page

Power cycle the printer

41. You want to launch the System Information Tool. What command should you use?

REGEDIT

MSCONFIG

MSINFO32

MMC

42. Candy is complaining that she can't print this afternoon. She claims that she was able to print in the morning. All other users can print normally. Which of the following should you check FIRST?

Whether Candy has the correct permissions on the printer

Whether Candy’s computer has run out of disk space

Open the Services snap-in (services.msc) and confirm that the printer spooler has started

Open Task Manager and end the process

43. Which one of the following RAID levels uses disk mirroring?

RAID-0

RAID-1

RAID-3

RAID-5

44. Which of the following is used to execute commands on a remote host?

NET USE

TELNET

PING

SMTP

45. You are installing a wireless access point in your company. Which of the following should you do FIRST?

Enable Port Forwarding

Disable DHCP

Enable SSID broadcasts

Change the default password

46. At the command line what command would you use to create a directory?

RD

CD

/?

MD

47. What is the minimum number of hard drives that you need to implement RAID level 0?

1

2

3

4

48. The users in your company complain that documents printed by the laser printer have been progressively getting lighter. Now all the outputs are blank. Which of the following do you need to replace?

Ribbon

Toner

Ink Cartridge

Drum

49. Jennifer has a PC that runs Windows 7 Ultimate. In order to learn more about the Windows 7 Operating System, she experiments with the services listed in the Services Console. She makes some changes to several services and restarts her PC. The PC fails to start and gives a BSoD (Blue Screen of Death). What should Jennifer do to start her Windows 7 PC with the LEAST amount of administrative effort?

Start the PC, press F8 to launch the Advanced Options Menu, select Last Known Good Configuration

Start the PC with the Windows 7 DVD, and select Start Up Repair

Start the PC with the Windows 7 DVD, and reinstall Windows 7

50. What is used to connect and translate private addresses to a public network such as the Internet?

IP converter

NAT

Firewall

Nslookup

51. When investigating an IMAP4 issue, which port should you check is open and allowed through the firewall?

25

3389

22

143

52. What is the maximum amount of RAM supported by Windows XP Professional 32-Bit?

1 GB

2 GB

3 GB

4 GB

53. Which of the following options are advantages that the NTFS file system has over the FAT file system? (Select TWO)

It is compatible with DOS and Windows 9x dual-boot configurations.

It supports larger partition sizes.

It can be accessed and modified using many standard DOS disk utilities.

It supports compression, encryption, disk quotas, and file ownership.

It is required to run Apple Mac OS.

Submit

54. A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer, however, Mandy is still unable to print. What should you check NEXT?

Confirm that the printer has a static IP address

Confirm that the right Toner is being used

Confirm that the right memory is being used

Confirm that the firmware is up to date

55. You need to create a Mount Point on your PC. Which of the following tools should you use?

DISKMGMT.MSC

DEVMGMT.MSC

EVENTVWR.MSC

REGEDIT.EXE

56. A laptop has 1GB of installed memory, and uses shared video memory. If the video card is using 256MB, how much is left for the rest of the system?

1GB

768MB

512MB

Cannot determine

57. What cable would be used to connect computing devices together directly where they would normally be connected by a network switch or hub?

USB Cable

Crossover cable

Patch cable

Parallel cable

58. When using CHKDSK, which of the following parameters locates bad sectors and recovers readable information?

/i

/x

/c

/r

59. In which of the following locations is the fonts folder stored in Windows 7?

%userprofile%

%systemroot%

%systemdrive%

%temp%

60. John is running Windows XP 32-Bit on a PC which has an Intel Pentium 4 Processor. He wants to install Windows 7 Professional 64-bit. He approaches you for advice. What do you tell him?

Upgrade to Windows Vista Business 64-bit and then upgrade to Windows 7 Professional 64-bit

Intel Pentium 4 processors do not have 64-bit architecture

Upgrade to Windows Vista Business 32-bit and then upgrade to Windows 7 Professional 64-bit

Install MBSA prior to doing any upgrade

61. A friend tells you that they just brought a hard drive enclosure and it came with a "Y" shaped USB lead. The USB lead has two ends to connect into a computer then a small one into the hard drive. They are wondering why it has two connectors when it runs fine on one. What is your reply?

The second USB connector is to provide extra power if needed.

The second USB connector allows for two devices on one cable.

The second USB allows for sharing between two PCs.

The second USB connector is for connection to a UPS.

62. To enhance security on a Windows Vista machine, the default Guest group should be:

Used by all guests on the network

Used as a template to create user accounts

Deleted as soon as possible

Kept as disabled

63. Which command compares two files or sets of files and displays the differences between them?

MD

RD

CD

FC

64. You need to use the ATTRIB command to set the read-only property on a file called data.txt. Which of the following would provide the correct syntax?

ATTRIB data.txt +r

ATTRIB data.txt -r

ATTRIB data.txt +h

ATTRIB data.txt -h

65. Which of the following technologies should NOT be used for VoIP?

DSL

Fibre

Satellite

ADSL

66. You need to map a network drive to the classroom share. Your trainer has set you the challenge to try and complete this task in command prompt. What command should you use?

PING

TRACERT

NET USE

NSLOOKUP

67. What is the physical size of a laptop hard drive?

2.5 inches

3.5 inches

5.25 inches

6 inches

68. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 169.254.2.35 Subnet mark: 255.255.0.0 DHCP Enabled: Yes What is MOST likely to be the problem?

You have failed to obtain an IP address from the DHCP server

The DNS server has gone down

You forgot to set a default gateway

You need to set WINS server address

69. What utility displays Application, Security, and System log files?

Disk Administrator

Computer Management

System Information

Event Viewer

70. You are running a Windows 7 VPC. A colleague has given you a virtual hard drive (VHD) which was previously used in his VPC as a simple volume. You attach the VHD to your VPC and it does not appear in Windows Explorer. You open the Disk Management console and see the hard drive identified as "Foreign". You need to obtain vital data from the drive. What must you do in order to make the drive useable?

You cannot import a dynamic disk from one VPC to another

Right click on the disk and select import

Format the disk

Convert the dynamic disk to a basic disk

71. To prevent a computer & components from being damaged by electrostatic discharge while you are working on it, what should you use? (Select THREE.)

Wear an anti-static wrist strap.

Wear shoes with rubber soles.

Spray anti-static spray on the screen and internal components.

Put the computer on an anti-static mat

ESD Safe Packaging

Submit

72. What is BEST practice when removing a virus?

Boot into Safe Mode with command prompt and then remove the virus using command line switches

Update the Operating System’s Service Pack

Reinstall Windows

Boot into Safe Mode and disable System Restore and then remove the virus

73. What statement correctly characterizes the properties of NTFS permissions and share permissions?

Share permissions are more granular than NTFS permissions.

Both NTFS and share permissions on a folder are retained when the folder is moved, copied, or renamed

Share permissions apply only to users that log on locally.

NTFS permissions on files and folders inherit the same permissions from their parent.

74. You are setting up a SOHO and have configured the wireless network adapter on the laptop with WPA2. When you are configuring the WAP (Wireless Access Point), you find that WPA2 is not listed as an option. You want to ensure that the network is using the most secure encryption protocol. What should you do NEXT?

Reconfigure the laptop to use WEP

Install the latest drivers for the wireless network adapter

Update the firmware on the WAP

Enable the SSID broadcast on the WAP

75. Which of the following files can you NOT defragment?

Paging File

User’s encrypted files

User’s compressed files

User’s images

76. To use the System File Checker tool, you need to type the ____ command in the Run dialog box.

SIGVERIF.EXE

SYSFILE /SCAN

SFC /CHECK

SFC /SCANNOW

77. You are the Desktop Administrator of a small Windows 7 HomeGroup. Your PC runs Windows 7 Ultimate. Where can you find the administrator's profile on your PC?

%systemdrive%\users\administrator

%systemdrive%\Documents and Settings\administrator

%systemroot%\ users\administrator

%systemroot%\ Documents and Settings\administrator

78. You are trying to get onto the Internet, but for some reason you are not able to do so. You examine the IP configuration settings on your PC and get the following result: IP address: 192.168.2.35 Subnet mark: 255.255.255.0 Default gateway: 192.168.3.1 DNS Server: 192.168.2.1 DHCP Enabled: NO What is MOST likely to be the problem?

Incorrect Subnet mask

Incorrect default gateway

Incorrect DNS server

Needs to be DHCP enabled

79. Which command displays all connections and listening ports?

NETSTAT –a

NBTSTAT -a

NET USE

TRACERT

80. You need to use a high-end video camera with your PC. What connection is most likely to be used?

FireWire

USB 2.0

Parallel

Serial

81. In which Windows 7 directory would the SAM file be found?

%systemroot%\system32\config\

%temp%\system32\config\

%windir%\config\

%systemdrive%\system32\config\

82. What is minimum amount of free disk space is required to complete a defragmentation?

10%

15%

20%

25%

83. Your supervisor is telling you that you need to carry out preventative maintenance on his PC which runs Windows 7. Which preventative maintenance is already done automatically by Windows 7?

Disk Cleanup

Disk Defragment

Check Disk

Removal of unused programs

84. You want to find out what Hotfixes are installed on a Windows XP computer using the command line interface. What command should you use?

Gps

Get-process

Get-service

Systeminfo

85. You need to find out which DNS servers your classroom PC is using. What commands could you use?

NSLOOKUP

IPCONFIG

FIXMBR

ARP

FIXBOOT

Submit

86. Which of the following ports are primarily used by FTP?

25

23

22

21

20

Submit

87. How many primary partitions without an extended partition can reside on a basic MBR disk under Windows XP?

1

3

4

128

88. What IEEE standard is used for parallel ports?

RS232

1394a

1394b

1284

89. Which of the following operating systems support BitLocker hard drive encryption?

Windows XP

Windows Vista Home Premium

Windows Vista Ultimate

Windows 7 Starter

Windows 7 Enterprise

Submit

90. When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the BEST configuration for the CD-ROM drive?

Master on the secondary IDE controller

Slave on the primary IDE controller.

Master on the primary IDE controller.

Slave on the secondary IDE controller.

91. You have an email application and you have problems receiving email. Which of the following could be the problem? (Choose two)

SMTP server name or IP address is incorrect

POP3 server name or IP address is incorrect

IMAP server name or IP address is incorrect

DNS server address is incorrect

You need to specify the TELNET host

Submit

92. You are running Windows 7. You need to disable UAC. What should you do? (Choose two options)

Turn off UAC under the Device Manager applet in Control Panel

Turn off UAC under the Internet Options applet in Control Panel

Turn off UAC under the Action Center in Control Panel

Turn off UAC under the User Accounts applet in Control Panel

Submit

93. Where is the System32 folder located on a Windows 7 64-bit PC?

%systemdrive%\System32 (x86)

%systemroot%\System32 (x86)

%systemdrive%\System32

%systemroot%\System32

94. In Windows XP, where do you configure the virtual memory settings?

Open the Control Panel, double-click the System applet, and click the Device Manager button

Open the Control Panel and double-click the Paging applet, select the Virtual memory tab and click the Settings button

95. When you are logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition?

DISKPART

FIXBOOT

FIXMBR

None of the above

96. You are the Desktop Administrator of a small Windows XP workgroup. Where are the user's files located in Windows XP?

%systemdrive%\users\

%systemdrive%\Documents and Settings\

%systemroot%\ users\

%systemroot%\ Documents and Settings \

97. Which of the following checks that TCP/IP is installed and working on a computer?

Ping -t net

Ping /ipconfig

Ping localhost

Ping mydomain.com

98. In Windows Vista, which of the following methods can be used to disable UAC? (Select TWO)

MSCONFIG > Tools > Disable UAC

Control Panel > User Accounts > Turn User Account Control off

Services.msc > Select UAC > Set Startup type to Disabled

MSCONFIG > WIN.INI > Remove UAC

Start > Programs > Startup > Delete UAC

Submit

99. You arrive on-site for a customer who has reported a dead machine. From the site's notes you find out that a colleague has carried out a RAM upgrade on the problem PC. You identify the problem PC and verify that the machine does not switch on. You open the PC case and note that the PC has a single brand new RIMM stick. What can you do to solve the issue without incurring significant costs?

Purchase and install another RIMM

Purchase and install a C-RIMM

Purchase and install a SO-DIMM

Purchase and install a DIMM

100. Which of the following Vista to Windows 7 in-place upgrade paths are supported?

Windows Vista Business 32-Bit to Windows 7 Professional 32-Bit

Windows Vista Business 32-Bit to Windows 7 Professional 64-Bit

Windows 7 Home Premium 64-Bit to Windows 7 Ultimate 64-Bit

Windows Vista Home Basic 64-Bit to Windows 7 Ultimate 32-Bit

Windows Vista Ultimate 32-Bit to Windows 7 Ultimate 32-Bit

Submit