A Plus 702 Mock 1

100 Questions | Attempts: 182
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  • 1/100 Questions

    You are running Windows XP. You have heard about spanned volumes from your trainer and want to try it out in a VPC environment. You recall that you need to use dynamic disks in order to create a spanned volume. What tool can you use to convert a basic disk into a dynamic disk?

    • DISKMGMT.MSC
    • DEVGMT.MSC
    • EVENTVWR.MSC
    • REGEDIT.EXE
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  • 2. 

    Which of the following optical media technologies can store the largest amount of data?

    • Blu-Ray

    • DVD

    • CD

    • CD-RW

    Correct Answer
    A. Blu-Ray
  • 3. 

    James is a customer who still uses Windows 2000. This morning he calls you in a panic. He reports  that when he turned his computer on this morning it gave a message of "Invalid Boot Disk". It was  working fine last night. Which of the following should you ask James to do?

    • Check if he has a left a non-bootable floppy disk in the floppy disk drive

    • Upgrade to Windows 7

    • Get ready to reinstall Windows 2000

    • Upgrade to Windows XP

    Correct Answer
    A. Check if he has a left a non-bootable floppy disk in the floppy disk drive
  • 4. 

    How can you enable offline files in Windows XP?

    • Open Control Panel, select Add Remove Programs

    • Open My Computer, select Tools, select Folder Options, and select Offline Files

    • Open My Computer, select Tools, select Map Network drive

    • Open Control Panel, select Computer Management, select Local Users and groups

    Correct Answer
    A. Open My Computer, select Tools, select Folder Options, and select Offline Files
  • 5. 

    What port is used by Remote Desktop connections?

    • 3389

    • 80

    • 143

    • 23

    Correct Answer
    A. 3389
  • 6. 

    While using a custom application the program freezes and become unresponsive. You need to close  the program. What would you use?

    • Task Manager

    • MSCONFIG

    • MSINFO32

    • DXDIAG

    Correct Answer
    A. Task Manager
  • 7. 

    You are running Windows XP. You get a 16GB USB memory stick as a birthday present. You eagerly plug it in to your PC. The system gives the follow balloon message: “This device can perform faster”   What does this tell you about your PC?

    • You need to buy more RAM

    • You have USB 1.1 ports

    • You need to upgrade your processor

    • You need more hard disk space

    Correct Answer
    A. You have USB 1.1 ports
  • 8. 

    What component can BitLocker use to store cryptographic information and which is usually  built into a laptop computer?

    • IPhone

    • FOB

    • BL Key holder

    • TPM

    Correct Answer
    A. TPM
  • 9. 

    The command “convert D: /fs:ntfs” will carry out which of the following actions?

    • Defragments the volume

    • Backs up the volume

    • Runs check disk on the volume

    • Converts the volume from FAT to NTFS

    Correct Answer
    A. Converts the volume from FAT to NTFS
  • 10. 

    You have identified a PC connected to a domain is seriously infected with a virus. What should you do FIRST?

    • Disconnect the PC from the network

    • Install Antivirus software from a network share

    • Install the latest Windows Updates

    • Install Windows Defender

    Correct Answer
    A. Disconnect the PC from the network
  • 11. 

    What is the minimum number of hard drives that you need to implement RAID level 5?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 3
  • 12. 

     A user calls you to tell you that his InkJet printer is printing garbled text. What would MOST likely fix the problem?

    • Restart the PC in safe mode and print the documents

    • Reinstall the printer driver

    • Replace the ink cartridges

    • Delete the printer and add it again

    Correct Answer
    A. Reinstall the printer driver
  • 13. 

    Why might you use the PING command?

    • To find out the IP address of your computer

    • To find out the MAC address of your computer

    • To verify that a computer is connected to a network

    • To ensure that you have the right service pack installed

    Correct Answer
    A. To verify that a computer is connected to a network
  • 14. 

    A user's laptop has a built-in wireless antenna. The user cannot connect to the wireless access point.  When the user attempts to view wireless networks, none are listed. Other computers can connect to  the wireless access point.  What should you try?

    • Verify that the user's TCP/IP settings are configured for automatic addressing.

    • Verify that there is line of sight between the laptop and the wireless access point.

    • Disable the Ethernet adapter.

    • Verify that the wireless antenna is turned on.

    Correct Answer
    A. Verify that the wireless antenna is turned on.
  • 15. 

    Which of the following tools can be used to test a power supply? (Select TWO)

    • A Multimeter

    • A Wire Crimper

    • An Optical Tester

    • Time-Domain Reflectometer

    • Power Supply Tester

    Correct Answer(s)
    A. A Multimeter
    A. Power Supply Tester
  • 16. 

    You want to find what DNS servers Google uses, which of the following tools would you use?

    • IPCONFIG

    • NSLOOKUP

    • NBTSTAT

    • DEFRAG

    Correct Answer
    A. NSLOOKUP
  • 17. 

    You are working on a Windows 7 workstation. Which of the following is the BEST method to improve search time for all text files?

    • Sidebar

    • Regedit

    • BitLocker

    • Indexing

    Correct Answer
    A. Indexing
  • 18. 

    You are the Enterprise Desktop Support Technician for the Nexus Corporation. You have configured several group policy settings on a Windows XP Professional machine and now you want the changes to apply immediately.  Which of the following commands should you use?

    • Rsop.msc

    • Nbtstat –r

    • Gpupdate /force

    • Gpedit.msc

    Correct Answer
    A. Gpupdate /force
  • 19. 

    What utility would you use to disable a program that automatically starts up when you log in to  Windows?

    • MSINFO32

    • DXDIAG

    • MSCONFIG

    • REGEDIT

    Correct Answer
    A. MSCONFIG
  • 20. 

    Which component of the Liquid Crystal Display (LCD) provides power to the backlight of the LCD  display of a laptop?

    • Diffuser

    • Inverter

    • Electron gun

    • Deflection yoke

    Correct Answer
    A. Inverter
  • 21. 

    A partition needs to be set as ________ to boot into Windows.

    • Alive

    • Foreign

    • Passive

    • Active

    Correct Answer
    A. Active
  • 22. 

     You are working on the Support Desk and have been given an old XP SP1 PC. You update the driver for the graphics card on the PC. Upon completion of the update, you find that the monitor screen is distorted. You need to fix this problem with the minimum amount of administrative effort.  What should you do?

    • Install Service Pack 3

    • Uninstall the driver using Add Remove Programs

    • Go to the graphics card’s manufacturer’s website and download the previous driver

    • Roll Back driver

    Correct Answer
    A. Roll Back driver
  • 23. 

    You want to see the path taken by a packet from your PC to Microsoft.com. Which tool should you use?

    • IPCONFIG

    • TRACERT

    • PING

    • NET USE

    Correct Answer
    A. TRACERT
  • 24. 

    You are running Windows 7. You wish to boot the computer into Safe Mode. You turn the PC on,  what key must you press in order to view the Advanced Boot Options menu?

    • F6

    • F8

    • F4

    • F2

    Correct Answer
    A. F8
  • 25. 

    You have used a maintenance kit on a laser printer and replaced all paper and toner. What is the next  logical step to perform?

    • Clear the page count.

    • Configure the printer’s IP address.

    • Replace the printer’s cable.

    • Adjust the HVPS for -600V.

    Correct Answer
    A. Clear the page count.
  • 26. 

    You have a company policy that only company approved USB sticks can be inserted into the  company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if  you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to  the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect  the USB stick to your computer and find that it works perfectly without displaying any messages.  You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer.  Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?

    • Apply a USB 2.0 firmware update on the motherboard.

    • Purchase and attach an external USB 2.0 hub.

    • Purchase and install a Firewire expansion card.

    • Reinstall Windows

    Correct Answer
    A. Apply a USB 2.0 firmware update on the motherboard.
  • 27. 

    If you do not clean or maintain a printer’s transfer rollers will result in ________.

    • A faster printer

    • An overheating printer

    • A paper jam

    • An incorrect IP configuration

    Correct Answer
    A. A paper jam
  • 28. 

    You have a computer running Windows 7 (64-bit). Where are programs usually stored when you install a 32-bit program?

    • C:\Programs\

    • C:\Program Files\

    • C:\Program Files (x86)\

    • C:\Windows\System32\

    Correct Answer
    A. C:\Program Files (x86)\
  • 29. 

    You are running Windows 7 Professional 64-bit. You install Office 2010 64-bit. Where would Office 2010's application files be stored?

    • C:\Program Files (x86)\Microsoft Office\Office14

    • C:\Program Files (x64)\Microsoft Office\Office14

    • C:\Program Files\Microsoft Office\Office14

    • C:\Program Files 64-bit\Microsoft Office\Office14

    Correct Answer
    A. C:\Program Files\Microsoft Office\Office14
  • 30. 

    You have arrived at a customer’s site. A user is irate that he cannot access network resources. You  inspect the back of the user’s case and notice that the RJ-45 port is damaged. You need to get the user  back on the network while minimising costs and time. What can you do?

    • Replace the motherboard

    • Replace the Network card

    • Buy a new PC for the use

    • Use a USB cable

    Correct Answer
    A. Replace the Network card
  • 31. 

    You need to do an in-place upgrade of Windows 2000 Professional to Windows 7 Enterprise. What should you do?

    • Insert the Windows 7 DVD and start the upgrade from within Windows 2000

    • Insert the Windows 7 DVD, restart the PC and boot from the Windows 7 DVD

    • You can only do the upgrade by booting the PC from the PXE network card.

    • You cannot do an in-place upgrade from Windows 2000 to Windows 7.

    Correct Answer
    A. You cannot do an in-place upgrade from Windows 2000 to Windows 7.
  • 32. 

    You need to test whether the parallel port on a PC is functioning. What should you use?

    • Loopback plug

    • Multimeter

    • Crimper

    • PING

    Correct Answer
    A. Loopback plug
  • 33. 

    The ________ command can be used to map a network drive.

    • Ipconfig /displaydns

    • Net Use

    • Net Start

    • Services.msc

    Correct Answer
    A. Net Use
  • 34. 

    You install an application and it causes your PC to become unstable. It does not allow you to  complete a full uninstall from Add/Remove programs. What tool will allow you to return your system  to a stable state with the LEAST amount of administrative effort?

    • Open REGEDIT and find registry keys associated with the application and delete them

    • Use MSCONFIG and use a selective start-up

    • Use System Restore to revert to a point in time before the application was installed

    • Boot into Recovery Console and use the FIXMBR command

    Correct Answer
    A. Use System Restore to revert to a point in time before the application was installed
  • 35. 

    While you are at work, you try to retrieve documents from your home computer. You try to connect  to your home PC with the modem's IP address, but all you see is the modem's web interface. Which of the following do you need to make sure is configured?

    • MAC Filtering

    • DNS

    • DHCP

    • Port Forwarding

    Correct Answer
    A. Port Forwarding
  • 36. 

    You want to change the date and time format on a computer. Which of the following do you use?

    • Regional and Language Options

    • System Properties > Advanced Tab

    • Task Scheduler

    • Taskbar and Start menu Properties

    Correct Answer
    A. Regional and Language Options
  • 37. 

    You have just removed a paper jam, however, the display on the printer continues to flash to say  "Clear Paper Jam".  What should you try NEXT?

    • Update the firmware

    • Set a static IP address

    • Print a test page

    • Power cycle the printer

    Correct Answer
    A. Power cycle the printer
  • 38. 

    You have just finished installing Microsoft Security Essentials (MSE) - a free antivirus/antispyware  tool from Microsoft. What must you do next?  

    • Have a cup of tea to celebrate a job well done

    • Uninstall MSE – Microsoft software is a poor solution

    • Update the definitions

    • Install Windows Defender

    Correct Answer
    A. Update the definitions
  • 39. 

    You want to launch the System Information Tool. What command should you use?

    • REGEDIT

    • MSCONFIG

    • MSINFO32

    • MMC

    Correct Answer
    A. MSINFO32
  • 40. 

    You are responsible for the maintenance of a domain network, consisting of 1 domain controller and 45 client PCs. One of the client PC’s has a 169.254.x.y IP address.  What type of IP address is this??

    • MAC

    • Class A

    • APIPA

    • DHCP

    Correct Answer
    A. APIPA
  • 41. 

    Which connection is typically used to connect modern day printers to PCs?

    • Parallel Port

    • USB

    • Firewire

    • Serial

    Correct Answer
    A. USB
  • 42. 

    Candy is complaining that she can’t print this afternoon. She claims that she was able to print in the  morning. All other users can print normally. Which of the following should you check FIRST?

    • Whether Candy has the correct permissions on the printer

    • Whether Candy’s computer has run out of disk space

    • Open the Services snap-in (services.msc) and confirm that the printer spooler has started

    • Open Task Manager and end the process

    Correct Answer
    A. Open the Services snap-in (services.msc) and confirm that the printer spooler has started
  • 43. 

    Which of the following is used to execute commands on a remote host?

    • NET USE

    • TELNET

    • PING

    • SMTP

    Correct Answer
    A. TELNET
  • 44. 

    Which one of the following RAID levels uses disk mirroring?

    • RAID-0

    • RAID-1

    • RAID-3

    • RAID-5

    Correct Answer
    A. RAID-1
  • 45. 

    You are installing a wireless access point in your company. Which of the following should you do  FIRST?

    • Enable Port Forwarding

    • Disable DHCP

    • Enable SSID broadcasts

    • Change the default password

    Correct Answer
    A. Change the default password
  • 46. 

    Jennifer has a PC that runs Windows 7 Ultimate. In order to learn more about the Windows 7 Operating System, she experiments with the services listed in the Services Console. She makes some changes to several services and restarts her PC. The PC fails to start and gives a BSoD (Blue Screen of Death). What should Jennifer do to start her Windows 7 PC with the LEAST amount of administrative effort?

    • Start the PC, press F8 to launch the Advanced Options Menu, select Last Known Good Configuration

    • Start the PC, press F8 to launch the Advanced Options Menu, select Safe Mode, and use System Restore to revert to a previous saved restore point

    • Start the PC with the Windows 7 DVD, and select Start Up Repair

    • Start the PC with the Windows 7 DVD, and reinstall Windows 7

    Correct Answer
    A. Start the PC, press F8 to launch the Advanced Options Menu, select Last Known Good Configuration
  • 47. 

    At the command line what command would you use to create a directory?

    • RD

    • CD

    • /?

    • MD

    Correct Answer
    A. MD
  • 48. 

    What is the minimum number of hard drives that you need to implement RAID level 0?

    • 1

    • 2

    • 3

    • 4

    Correct Answer
    A. 2
  • 49. 

    The users in your company complain that documents printed by the laser printer have been  progressively getting lighter. Now all the outputs are blank. Which of the following do you need to  replace?

    • Ribbon

    • Toner

    • Ink Cartridge

    • Drum

    Correct Answer
    A. Toner

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 27, 2013
    Quiz Created by
    Philanderson888
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