A Plus 701 Mock 2

1. You have been asked to install Windows 7 Professional for a customer. You ask the customer whether they want the 32-bit edition or the 64-bit edition. They want to know the primary advantage of choosing the 64-bit edition. What do you tell them?

You can access more than 4GB of RAM

You can use more than one hard drive

You can use the Windows Aero feature

You can use USB flash drives

2. You promised a customer that you would be out to service his problem before the end of the day but have been tied up at another site. As it now becomes apparent that you will not be able to make it to his location, what should you do?

Arrive first thing in the morning.

Call the customer and inform him of the situation.

Send off an e-mail letting him know you will be late.

Wait until after hours and then leave a message that you were there.

3. A floppy disk drive has failed on a customer's PC. You have been assigned the job to replace it. A junior technician accompanies you to the job. He remarks that floppy drives are outdated and that the customer does not need a floppy drive. You need to explain a reason to the junior technician for maintaining computer systems with floppy disk drives. What do you tell him?

Customers need floppy drives to store large amounts of data

Customers are stupid and don't keep up with modern technology

Customers need floppy drives to use the BitLocker functionality

Customers may have data archived on the floppy disks and this may need to be recovered

4. Aaliyah is a support technician for Janus Enterprises. Janus is a small company which has 20 machines on their network. She currently spends a large amount of her time manually updating the antivirus definitions on the individual PCs. Which of the following steps should Aaliyah take to reduce the amount of time required to maintain the antivirus software?

Use the automatic update feature of the antivirus software

Install Windows Defender

Use BitLocker Drive Encryption to encrypt the PCs’ hard drives

Provide training to the users about the dangers of viruses

5. Which two of the following are graphics interfaces? (Select 2 answers)

DVI

S/PDIF

VGA

RJ-45

IEEE 1394

Submit

6. Which of the following communication types needs to have a subscription to a provider for Internet access?

Bluetooth

IrDA

USB

Cellular access

7. You work as a network technician and a user calls to complain that her PC keeps rebooting. What could be a cause of this problem?

An overheating CPU.

A missing PCI card.

Memory and hard drive space limitations.

A defective monitor.

A Windows Update

8. Which of the following wireless connections requires device pairing prior to usage?

Infra Red

802.11a

802.11b

Bluetooth

9. Which of the following ports support a single-connection that will carry video and audio?

DVI-D

DVI-I

VGA

HDMI

10. Which of the following measures is NOT something that will reduce the risk of ESD?

Antistatic wrist strap

Antistatic bag

Antistatic floor mat

Antistatic hair net

11. Which of the following operating systems will NOT allow you to join a domain?

Windows Vista Enterprise

Windows Vista Ultimate.

Windows XP Professional.

Windows XP Home Edition.

12. When installing a new CPU, what is applied directly to the CPU?

Cooling liquid.

Thermal compound.

A heat sink.

Superglue.

13. Which of the following memory module form factors are commonly used for laptops?

Dual Inline Memory Modules (DIMMs)

Small Outline DIMMs (SODIMMs)

Single Inline Memory Modules (SIMMs)

Rambus Inline Memory Modules (RIMMs)

14. What is the primary difference between a conventional hard drive and a solid-state drive (SSD)?

The SSD ensures larger capacities.

The technology behind SSDs reduces the cost per byte.

The SSD has no moving parts.

SSDs need no cabling.

15. Which of the following audio/video devices has the ability to decode TV signals from an external aerial?

Sound card

Video capture card

Graphics card

TV tuner card

16. Of the following ports, which one is used by Remote Desktop Protocol (RDP) by default?

80

110

25

3389

17. You can use ______ to update a driver to a more recent version.

Windows Explorer

Device Manager

My Computer

System Information

18. You are at a customer's site installing a new SATA hard drive. Whilst doing this job you notice a letter on the customer's desk about takeover plans for the business. What should you do?

Make a copy of the key points

Scan a copy of the memo

Treat the contents as confidential

Take the letter and report it to the customer's Managing Director

19. You need to check the IP address of the default gateway of the PC that you are using. What command should you invoke?

FTP

IPCONFIG

PING

NET USE

20. Which of the following questions would you ask a user when troubleshooting their computer? (Select 3 answers)

Can you show me the problem?

How much did your computer cost?

Has any new software been installed recently?

Where did you buy your computer?

Have any other changes been made to the computer recently?

Submit

21. What is the best thing to do if your power supply is not functioning?

Send it to an electrical technician

Try to fix it yourself

Replace the power supply

Replace the computer

22. When should you use the Hardware Compatibility List (HCL)?

Prior to installing a Service pack.

Prior to upgrading a computer's hardware.

Each time you install a new application.

Before cleaning a computer monitor.

23. You are installing an IDE hard drive and notice that the connector on the ribbon cable is not keyed. How would you ensure that the cable is connected correctly?

It doesn’t matter which way round the cable fits.

Connect the cable to the hard drive with the coloured stripe matched to pin 1 on thesocket.

You will have to buy a new cable.

Use a SATA cable instead.

24. Which of the following protocols is used by port 443?

SMTP

POP3

HTTPS

IMAP

25. Which of the following provides name resolution on the Internet?

DHCP

DNS

WINS

NAT

26. You have just installed a new printer. After the installation, the printer only prints garbled text. Which of the following is the most likely cause of the problem?

The printhead is worn out

The IP address of the printer is wrong

The manufacturer no longer supports the printer

The incorrect print drivers are installed

27. Which of the following is the chipset used by the CPU to communicate with the system RAM?

Zero Insertion Force (ZIF)

Back Side Bus

Northbridge

Southbridge

28. Which of the following connectors is frequently used with dial-up modems?

RJ-11

RJ-45

MT-RJ

RS-232

29. Which of the following operating systems support Windows Media Center functionality?

Windows Vista Home Basic

Windows XP Professional 64 Bit

Windows Vista Home Premium

Windows Vista Business

30. Which of the following is the standard subnet mask for a Class A IP address?

255.0.0.0

255.255.0.0

255.255.255.0

255.255.255.255

31. Which of the following utilities can you use to temporarily disable certain startup software and services?

The MSCONFIG utility.

The Task Manager.

The Event Viewer.

The Windows Registry.

32. What could you do to remove picture distortion and discolouration on a CRT monitor?

Upgrade the graphics card.

Replace the monitor's power supply.

Use the monitor's Degauss feature.

Update the drivers for the graphics card.

33. Which of the following file system formats would be the better choice if you wanted to implement security using access control lists (ACLs)?

FAT32

NTFS

CDFS

UDF

34. Which protocol is used to transmit email?

NNTP

POP3

SMTP

IMAP4

35. What is the built-in software of a printer motherboard called?

The firmware.

The BIOS.

The CMOS.

The driver.

36. Blu-Ray can hold up to __________ on a single-layer disc.

25MB

650MB

25GB

4.7GB

37. Your supervisor has asked you to choose an operating system that has a feature called Aero. Which operating system would you choose?

Windows XP Professional

Windows Vista Basic

Windows Vista Ultimate

Windows XP Media Center

38. Stephanie is using Windows XP and calls you to complain that she has not been able to print any documents since the paper jam in the morning. You check with other users and you find that they can all print normally. Stephanie is the only user experiencing this problem. What should you do to try and fix the problem?

Print a test page

Replace the fuser in the printer

Delete and re-add the printer

Restart the print spooler service

39. You are installing a 100Base-TX network in a commercial building. What is the maximum length of cable that can be used between the switch and the computer?

10m

100m

185m

500m

40. A PC is not booting correctly. You want to locate bad sectors and recover readable information. Which of the following commands would you use?

CHKDSK c: /i

CHKDSK c: /c

CHKDSK c: /r

CHKDSK c: /v

41. What device would you use to extend the functionality of a laptop (such as use additional peripherals) while sitting at a desk?

Firewire cable

Docking Station

Bluetooth Adapter

KVM switch

42. A ____ often has clips and is mounted on top of the processor. It has fingers or fins at its base which draw the heat away from the processor.

Fan

Cooler

Refrigerator

Heat sink

43. Which of the following options could cause your two new IDE devices that are installed on the second IDE controller, not to function? (Select TWO)

Both devices have the jumpers configured as master.

The ribbon cable does not have a twist in it.

Both devices have the jumpers configured as slave.

The red striped cable is connected to pin # 1.

Submit

44. Which type of printers use ink cartridges?

Laser printers

Bubble-Jet printers

Impact printers

None of the above

45. Which of the following interfaces can support the MOST devices per port?

Firewire

Serial

Parallel

USB

46. A graphics designer works with high end video editing software and wants to know which graphics card interface would be best for him to have. Which would you recommend?

PCI

PCMCIA

PCIe

AGP

47. Which of the following determines the master or slave in a system that supports two IDE devices?

A twist in the cable.

Which device was installed first.

The jumper settings.

The BIOS.

48. __________ are a type of Solid State media.

Flash drives

DVD discs

Blu-ray discs

Tape Drive

49. Which of the following can be used to install Windows? (SELECT THREE)

DVD-ROM

Network

RAM

VoIP

USB

Submit

50. You turn a computer on, but it won't boot. From inside the case you hear a rhythmic ticking sound. What is most likely the problem?

The hard drive

The video card

The motherboard

The power supply fan

51. A new classroom computer has been set up and after booting, the USB ports do not seem to be working with any of the USB devices. From the following options, what should do first?

Connect the USB devices to a different computer to test the devices.

Replace the USB cables.

Verify that USB functionality is enabled in the system BIOS.

Verify that the cables for USB are correctly connected to the motherboard.

52. Fernanda is a member of the remote sales team. Today she is working in the Wokingham branch. She calls you to report that her laptop cannot connect to the wireless network. It was working fine when she was at the Newcastle branch on the previous day. Which of the following is the FIRST step you should take to resolve this problem?

Check that the wireless security settings are correct for the network.

Check the area for possible sources of interference.

Check that the WiFi switch is enabled on the laptop.

Check the wireless adapter settings in Windows 7.

53. Which of the following operating systems offer Automated System Recovery (ASR)?

Windows Vista

Windows 2000

Windows XP

All of the above

54. What is the name given to a PATA drive power connector?

BNC connector

Berg

Molex

AT system connector

55. You have a computer running Windows 7 (64-bit). Where are programs usually stored when you install a 64-bit program?

C:\Programs\

C:\Program Files\

C:\Program Files (x86)\

C:\Windows\System32\

56. A user asks you how far from the computer she can have a Bluetooth class 2 connected devices. What would your answer be?

1 metre

5 metres

10 metres

100 metres

57. UAC is a security feature used in the __________ operating system?

Windows 2000 Professional

Windows XP Home

Windows XP Professional

Windows Vista Home Premium

58. Your friend's computer has a hard drive that is connected to the computer's motherboard by a 7 wire cable with a serial interface. Which hard drive interface is used in your friend's computer?

IDE

EIDE

SATA

SCSI

59. Which bus standard supports a data transfer rate of 400 Mbps (megabits per second)?

USB 1.1

IEEE 1284

RS-232

IEEE 1394

60. Which of the following is a feature of NTFS which allows users to encrypt files and folders?

IPSec

EFS

PGP

TLS

61. Which of the following is a broadcast address?

192.168.0.1

127.0.0.1

255.255.255.255

169.254.21.1

62. Which of the following gives the proper sequence for installing master and slave IDE drives?

None of the above.

63. You are an IT Technician planning to install Windows XP Professional from a CD-ROM. From the list below, which describes the early stages of the installation?

Format a partition, install device drivers, and install the operating system.

Create a partition, format the partition, and install the operating system.

Install the operating system, create a partition, and install device drivers.

Install the operating system, install device drivers, and create a partition.

64. Which of the following technologies is best for the attachment of external SATA-based drives?

USB

FireWire

ESATA

PATA

65. You are an electrical engineer for your company. You notice that there are spikes, surges and occasionally drops in voltage. Which device should you deploy to address the problem?

UPS

Voltage transformer

Batteries

Generator

66. A user contacts you as a colleague has sent him some files in a .zip format. He wants to know how he can open it. What do you tell him?

Open it using MSCONFIG

Double click the .zip file

Download and install WinZip and use that

Open it using Internet Explorer 9

67. Certificate based network security will involve the use of:

Background checks for users.

Smart cards.

Complex user names.

Retinal scans.

68. Which of the following is the MOST common port to configure for an external modem?

COM1

LPT1

LPT3

PS/2

69. You are working as a technician and a developer asks if you can order a printer that can handle multi-part forms. What kind of printer would you order for the developer?

Laser

Ink jet

Dot matrix

Thermal

70. You are using Windows Vista Ultimate and have two hard drives in your system. Your trainer has told you about spanned disks and you want to try it out. What MUST the additional disk have?

A copy of the Operating System

A mount point

Unallocated Space

A drive letter

71. Which of the following is another name for RS 232?

Serial

RJ-45

USB

Parallel

72. Which of the following will allow the use of BitLocker if the computer does not have a TPM chip?

SCSI Hard Drive

USB pen drive

DVD Drive

Biometric finger reader

73. What should you should check first when a new IDE hard drive is not recognised?

The BIOS.

The cabling.

The jumper settings.

The drive.

74. Which file attribute cannot be set on NTFS folders if encryption has been enabled?

System

Indexing

Compression

Hidden

75. You need to use the ATTRIB command to hide a file called data.txt. Which of the following would provide the correct syntax?

ATTRIB data.txt +r

ATTRIB data.txt -r

ATTRIB data.txt +h

ATTRIB data.txt -h

76. A technician has to install a new multimedia device. From the following options, which should he consider? (Select 2 answers)

The manufacturer of the device.

The physical dimensions of the device.

Whether the operating system supports the device.

The length of the warranty.

Submit

77. Which of the following 802.11x standards provides data transmission speeds up to 54Mbps in the 2.4GHz range?

802.11a

802.11b

802.11g

802.11i

78. A user reports that there is a noticeable flicker on their CRT display and that they get a headache after using the computer. What should you check first?

The output of the CRTs high voltage power supply

The colour depth setting

If the refresh rate is high enough

When the monitor was last degaussed

79. What is the MINIMUM amount of RAM required for Windows XP?

64 MB

128 MB

1 GB

4 GB

80. Which of the following IP address ranges are reserved for private networks?

172.31.x.x

240.0.x.x

21.4.x.x

190.10.x.x

81. Which of the following features are available in Windows 7 Professional but not in Windows 7 Home Premium?

Internet Explorer 8

Windows XP Mode

Aero

HomeGroup

82. Which of the following RAID configurations does ONLY striped volumes?

RAID 10

RAID 5

RAID 1

RAID 0

83. Which of the following registry hives contain the startup control data?

HKEY_LOCAL_MACHINE

HKEY_CLASSES_ROOT

HKEY_CURRENT_USER

HKEY_CURRENT_CONFIG

84. You are using Windows XP and launch MSCONFIG. From the following tabs, where can you find the System Restore button?

Services

SYSTEM.INI

WIN.INI

General

85. Which of the following will MOST likely use an internal SCSI cable?

IDE drive

Floppy drive

Solid state drive

Tape drive

86. Which of the following Windows operating systems has a user folder path of C:\Users\%username%?

Windows XP Professional

Windows ME

Windows Vista Ultimate

Windows 2000 Professional

87. You are preparing for a network deployment of Windows 7. What do you need to ensure each receiving client PC has? (SELECT TWO)

PXE compatible BIOS

4 GB RAM

USMT

Network adapter

WAIK

Submit

88. What is the list of rules that a firewall uses to make determinations on which traffic to block called?

NAT

WPA

ACL

SSID

89. A female DB-25 connector is commonly used for which of the following applications?

A parallel cable.

A SCSI connector.

A parallel port.

A VGA/SVGA video adapter.

90. What is the maximum resolution of an Extended Graphics Array (XGA)

640x480

800x600

1024x768

1280x1024

91. Which of the following is a task that you have to perform when installing SCSI devices?

Set the jumpers for master/slave.

Perform a low-level format the SCSI drive

Assign each SCSI device a unique ID number.

Set the drive type in the CMOS setup.

92. Which class are APIPA addresses?

Class A

Class B

Class C

They have no class

93. You want to carry out an in-place upgrade from Windows Vista Business to Windows 7. Which of the following editions of Windows 7 can you upgrade to? (Choose all that apply)

Windows 7 Home Basic

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Ultimate

Submit

94. How many pins are used to connect an ATX power supply to the motherboard? (Select TWO)

4 pins

6 pins

20 pins

24 pins

40 pins

Submit

95. Which of the following is the MOST common connector for an external SCSI device?

7-pin

34-pin

40-pin

68-pin

96. Which of the following contains information about a chemical's emergency cleanup procedures?

Product label

OSHA

MSDS

CRT

97. Which of the following controls the transfer of data between the processor and the integrated video component on a motherboard?

Chipset

Memory

Back Side Bus

Front Side Bus

98. Which of the following connectors use two twisted pairs of copper wires?

RJ-45

MT-RJ

SC

RJ-11

99. In which of the following types of print device would you find paper registration rollers?

Daisy wheel printer

Dot matrix printer

Laser printer

None of the above

100. You are maintaining a Windows 2000 computer that has a non-standard SCSI boot disk. Part of the maintenance routine requires the creation of a bootable floppy disk. What files should be included on the bootable floppy disk?

NTLDR, BOOT.INI and NTDETECT

WIN.INI, NTLDR, BOOT.INI and NTDETECT

IO.SYS, NTLDR, BOOT.INI and NTDETECT

NTBOOTDD.SYS, NTLDR, BOOT.INI and NTDETECT.COM