A Plus 701 Mock 2
- 1.Which of the following operating systems offer Automated System Recovery (ASR)?
- A.
Windows Vista
- B.
Windows 2000
- C.
Windows XP
- D.
All of the above
- 2.Which of the following operating systems support Windows Media Center functionality?
- A.
Windows Vista Home Basic
- B.
Windows XP Professional 64 Bit
- C.
Windows Vista Home Premium
- D.
Windows Vista Business
- 3.A floppy disk drive has failed on a customer's PC. You have been assigned the job to replace it. A junior technician accompanies you to the job. He remarks that floppy drives are outdated and that the customer does not need a floppy drive. You need to explain a reason to the junior technician for maintaining computer systems with floppy disk drives. What do you tell him?
- A.
Customers need floppy drives to store large amounts of data
- B.
Customers are stupid and don't keep up with modern technology
- C.
Customers need floppy drives to use the BitLocker functionality
- D.
Customers may have data archived on the floppy disks and this may need to be recovered
- 4.You have been asked to install Windows 7 Professional for a customer. You ask the customer whether they want the 32-bit edition or the 64-bit edition. They want to know the primary advantage of choosing the 64-bit edition. What do you tell them?
- A.
You can access more than 4GB of RAM
- B.
You can use more than one hard drive
- C.
You can use the Windows Aero feature
- D.
You can use USB flash drives
- 5.Aaliyah is a support technician for Janus Enterprises. Janus is a small company which has 20 machines on their network. She currently spends a large amount of her time manually updating the antivirus definitions on the individual PCs. Which of the following steps should Aaliyah take to reduce the amount of time required to maintain the antivirus software?
- A.
Use the automatic update feature of the antivirus software
- B.
Install Windows Defender
- C.
Use BitLocker Drive Encryption to encrypt the PCs’ hard drives
- D.
Provide training to the users about the dangers of viruses
- 6.Which of the following is a broadcast address?
- A.
192.168.0.1
- B.
127.0.0.1
- C.
255.255.255.255
- D.
169.254.21.1
- 7.You work as a network technician and a user calls to complain that her PC keeps rebooting. What could be a cause of this problem?
- A.
An overheating CPU.
- B.
A missing PCI card.
- C.
Memory and hard drive space limitations.
- D.
A defective monitor.
- E.
A Windows Update
- 8.Stephanie is using Windows XP and calls you to complain that she has not been able to print any documents since the paper jam in the morning. You check with other users and you find that they can all print normally. Stephanie is the only user experiencing this problem. What should you do to try and fix the problem?
- A.
Print a test page
- B.
Replace the fuser in the printer
- C.
Delete and re-add the printer
- D.
Restart the print spooler service
- 9.A PC is not booting correctly. You want to locate bad sectors and recover readable information. Which of the following commands would you use?
- A.
CHKDSK c: /i
- B.
CHKDSK c: /c
- C.
CHKDSK c: /r
- D.
CHKDSK c: /v
- 10.Which of the following measures is NOT something that will reduce the risk of ESD?
- A.
Antistatic wrist strap
- B.
Antistatic bag
- C.
Antistatic floor mat
- D.
Antistatic hair net
- 11.What is the MINIMUM amount of RAM required for Windows XP?
- A.
64 MB
- B.
128 MB
- C.
1 GB
- D.
4 GB
- 12.Which of the following is the standard subnet mask for a Class A IP address?
- A.
255.0.0.0
- B.
255.255.0.0
- C.
255.255.255.0
- D.
255.255.255.255
- 13.What is the list of rules that a firewall uses to make determinations on which traffic to block called?
- A.
NAT
- B.
WPA
- C.
ACL
- D.
SSID
- 14.Which type of printers use ink cartridges?
- A.
Laser printers
- B.
Bubble-Jet printers
- C.
Impact printers
- D.
None of the above
- 15.Which of the following operating systems will NOT allow you to join a domain?
- A.
Windows Vista Enterprise
- B.
Windows Vista Ultimate.
- C.
Windows XP Professional.
- D.
Windows XP Home Edition.
- 16.In which of the following types of print device would you find paper registration rollers?
- A.
Daisy wheel printer
- B.
Dot matrix printer
- C.
Laser printer
- D.
None of the above
- 17.You are working as a technician and a developer asks if you can order a printer that can handle multi-part forms. What kind of printer would you order for the developer?
- A.
Laser
- B.
Ink jet
- C.
Dot matrix
- D.
Thermal
- 18.Which of the following is the MOST common connector for an external SCSI device?
- A.
7-pin
- B.
34-pin
- C.
40-pin
- D.
68-pin
- 19.Which of the following contains information about a chemical’s emergency cleanup procedures?
- A.
Product label
- B.
OSHA
- C.
MSDS
- D.
CRT
- 20.Which of the following is the chipset used by the CPU to communicate with the system RAM?
- A.
Zero Insertion Force (ZIF)
- B.
Back Side Bus
- C.
Northbridge
- D.
Southbridge
- 21.What is the built-in software of a printer motherboard called?
- A.
The firmware.
- B.
The BIOS.
- C.
The CMOS.
- D.
The driver.
- 22.Which of the following is another name for RS 232?
- A.
Serial
- B.
RJ-45
- C.
USB
- D.
Parallel
- 23.Of the following ports, which one is used by Remote Desktop Protocol (RDP) by default?
- A.
80
- B.
110
- C.
25
- D.
3389
- 24.You are an electrical engineer for your company. You notice that there are spikes, surges and occasionally drops in voltage. Which device should you deploy to address the problem?
- A.
UPS
- B.
Voltage transformer
- C.
Batteries
- D.
Generator
- 25.Which protocol is used to transmit email?
- A.
NNTP
- B.
POP3
- C.
SMTP
- D.
IMAP4
Questions: 8 | Attempts: 21700 | Last updated: Mar 22, 2022
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