A Plus 701 Mock 2

100 Questions | Attempts: 229
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  • 1/100 Questions

    You have been asked to install Windows 7 Professional for a customer. You ask the customer whether they want the 32-bit edition or the 64-bit edition. They want to know the primary advantage of choosing the 64-bit edition. What do you tell them?

    • You can access more than 4GB of RAM
    • You can use more than one hard drive
    • You can use the Windows Aero feature
    • You can use USB flash drives
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  • 2. 

    You promised a customer that you would be out to service his problem before the end of the day but have been tied up at another site. As it now becomes apparent that you will not be able to make it to his location, what should you do?

    • Arrive first thing in the morning.

    • Call the customer and inform him of the situation.

    • Send off an e-mail letting him know you will be late.

    • Wait until after hours and then leave a message that you were there.

    Correct Answer
    A. Call the customer and inform him of the situation.
  • 3. 

    A floppy disk drive has failed on a customer's PC. You have been assigned the job to replace it. A junior technician accompanies you to the job. He remarks that floppy drives are outdated and that the customer does not need a floppy drive. You need to explain a reason to the junior technician for maintaining computer systems with floppy disk drives. What do you tell him?

    • Customers need floppy drives to store large amounts of data

    • Customers are stupid and don't keep up with modern technology

    • Customers need floppy drives to use the BitLocker functionality

    • Customers may have data archived on the floppy disks and this may need to be recovered

    Correct Answer
    A. Customers may have data archived on the floppy disks and this may need to be recovered
  • 4. 

    Aaliyah is a support technician for Janus Enterprises. Janus is a small company which has 20 machines on their network. She currently spends a large amount of her time manually updating the antivirus definitions on the individual PCs.  Which of the following steps should Aaliyah take to reduce the amount of time required to maintain the antivirus software?

    • Use the automatic update feature of the antivirus software

    • Install Windows Defender

    • Use BitLocker Drive Encryption to encrypt the PCs’ hard drives

    • Provide training to the users about the dangers of viruses

    Correct Answer
    A. Use the automatic update feature of the antivirus software
  • 5. 

    Which of the following communication types needs to have a subscription to a provider for Internet access?

    • Bluetooth

    • IrDA

    • USB

    • Cellular access

    Correct Answer
    A. Cellular access
  • 6. 

    Which two of the following are graphics interfaces? (Select 2 answers)

    • DVI

    • S/PDIF

    • VGA

    • RJ-45

    • IEEE 1394

    Correct Answer(s)
    A. DVI
    A. VGA
  • 7. 

    You work as a network technician and a user calls to complain that her PC keeps rebooting.  What could be a cause of this problem?

    • An overheating CPU.

    • A missing PCI card.

    • Memory and hard drive space limitations.

    • A defective monitor.

    • A Windows Update

    Correct Answer
    A. An overheating CPU.
  • 8. 

    Which of the following measures is NOT something that will reduce the risk of ESD?

    • Antistatic wrist strap

    • Antistatic bag

    • Antistatic floor mat

    • Antistatic hair net

    Correct Answer
    A. Antistatic hair net
  • 9. 

    Which of the following operating systems will NOT allow you to join a domain?

    • Windows Vista Enterprise

    • Windows Vista Ultimate.

    • Windows XP Professional.

    • Windows XP Home Edition.

    Correct Answer
    A. Windows XP Home Edition.
  • 10. 

    Of the following ports, which one is used by Remote Desktop Protocol (RDP) by default?

    • 80

    • 110

    • 25

    • 3389

    Correct Answer
    A. 3389
  • 11. 

    Which of the following ports support a single-connection that will carry video and audio?

    • DVI-D

    • DVI-I

    • VGA

    • HDMI

    Correct Answer
    A. HDMI
  • 12. 

    When installing a new CPU, what is applied directly to the CPU?

    • Cooling liquid.

    • Thermal compound.

    • A heat sink.

    • Superglue.

    Correct Answer
    A. Thermal compound.
  • 13. 

    Which of the following memory module form factors are commonly used for laptops?

    • Dual Inline Memory Modules (DIMMs)

    • Small Outline DIMMs (SODIMMs)

    • Single Inline Memory Modules (SIMMs)

    • Rambus Inline Memory Modules (RIMMs)

    Correct Answer
    A. Small Outline DIMMs (SODIMMs)
  • 14. 

    Which of the following wireless connections requires device pairing prior to usage?

    • Infra Red

    • 802.11a

    • 802.11b

    • Bluetooth

    Correct Answer
    A. Bluetooth
  • 15. 

    What is the primary difference between a conventional hard drive and a solid-state drive (SSD)?

    • The SSD ensures larger capacities.

    • The technology behind SSDs reduces the cost per byte.

    • The SSD has no moving parts.

    • SSDs need no cabling.

    Correct Answer
    A. The SSD has no moving parts.
  • 16. 

    Which of the following audio/video devices has the ability to decode TV signals from an external aerial?

    • Sound card

    • Video capture card

    • Graphics card

    • TV tuner card

    Correct Answer
    A. TV tuner card
  • 17. 

    You are at a customer’s site installing a new SATA hard drive. Whilst doing this job you notice a letter on the customer's desk about takeover plans for the business. What should you do?

    • Make a copy of the key points

    • Scan a copy of the memo

    • Treat the contents as confidential

    • Take the letter and report it to the customer's Managing Director

    Correct Answer
    A. Treat the contents as confidential
  • 18. 

    You can use ______ to update a driver to a more recent version.

    • Windows Explorer

    • Device Manager

    • My Computer

    • System Information

    Correct Answer
    A. Device Manager
  • 19. 

    What is the best thing to do if your power supply is not functioning?

    • Send it to an electrical technician

    • Try to fix it yourself

    • Replace the power supply

    • Replace the computer

    Correct Answer
    A. Replace the power supply
  • 20. 

    When should you use the Hardware Compatibility List (HCL)?

    • Prior to installing a Service pack.

    • Prior to upgrading a computer's hardware.

    • Each time you install a new application.

    • Before cleaning a computer monitor.

    Correct Answer
    A. Prior to upgrading a computer's hardware.
  • 21. 

    You need to check the IP address of the default gateway of the PC that you are using. What command should you invoke?

    • FTP

    • IPCONFIG

    • PING

    • NET USE

    Correct Answer
    A. IPCONFIG
  • 22. 

    Which of the following questions would you ask a user when troubleshooting their computer? (Select 3 answers)

    • Can you show me the problem?

    • How much did your computer cost?

    • Has any new software been installed recently?

    • Where did you buy your computer?

    • Have any other changes been made to the computer recently?

    Correct Answer(s)
    A. Can you show me the problem?
    A. Has any new software been installed recently?
    A. Have any other changes been made to the computer recently?
  • 23. 

    Which of the following is the chipset used by the CPU to communicate with the system RAM?

    • Zero Insertion Force (ZIF)

    • Back Side Bus

    • Northbridge

    • Southbridge

    Correct Answer
    A. Northbridge
  • 24. 

    Which of the following protocols is used by port 443?

    • SMTP

    • POP3

    • HTTPS

    • IMAP

    Correct Answer
    A. HTTPS
  • 25. 

    Which of the following provides name resolution on the Internet?

    • DHCP

    • DNS

    • WINS

    • NAT

    Correct Answer
    A. DNS
  • 26. 

    You have just installed a new printer. After the installation, the printer only prints garbled text. Which of the following is the most likely cause of the problem?

    • The printhead is worn out

    • The IP address of the printer is wrong

    • The manufacturer no longer supports the printer

    • The incorrect print drivers are installed

    Correct Answer
    A. The incorrect print drivers are installed
  • 27. 

    You are installing an IDE hard drive and notice that the connector on the ribbon cable is not keyed. How would you ensure that the cable is connected correctly?

    • It doesn’t matter which way round the cable fits.

    • Connect the cable to the hard drive with the coloured stripe matched to pin 1 on the socket.

    • You will have to buy a new cable.

    • Use a SATA cable instead.

    Correct Answer
    A. Connect the cable to the hard drive with the coloured stripe matched to pin 1 on the socket.
  • 28. 

    Which of the following connectors is frequently used with dial-up modems?

    • RJ-11

    • RJ-45

    • MT-RJ

    • RS-232

    Correct Answer
    A. RJ-11
  • 29. 

     Which of the following operating systems support Windows Media Center functionality?

    • Windows Vista Home Basic

    • Windows XP Professional 64 Bit

    • Windows Vista Home Premium

    • Windows Vista Business

    Correct Answer
    A. Windows Vista Home Premium
  • 30. 

    Which of the following is the standard subnet mask for a Class A IP address?

    • 255.0.0.0

    • 255.255.0.0

    • 255.255.255.0

    • 255.255.255.255

    Correct Answer
    A. 255.0.0.0
  • 31. 

    Which protocol is used to transmit email?

    • NNTP

    • POP3

    • SMTP

    • IMAP4

    Correct Answer
    A. SMTP
  • 32. 

    Which of the following utilities can you use to temporarily disable certain startup software and services?

    • The MSCONFIG utility.

    • The Task Manager.

    • The Event Viewer.

    • The Windows Registry.

    Correct Answer
    A. The MSCONFIG utility.
  • 33. 

    What could you do to remove picture distortion and discolouration on a CRT monitor?

    • Upgrade the graphics card.

    • Replace the monitor's power supply.

    • Use the monitor's Degauss feature.

    • Update the drivers for the graphics card.

    Correct Answer
    A. Use the monitor's Degauss feature.
  • 34. 

    Which of the following file system formats would be the better choice if you wanted to implement security using access control lists (ACLs)?

    • FAT32

    • NTFS

    • CDFS

    • UDF

    Correct Answer
    A. NTFS
  • 35. 

    What is the built-in software of a printer motherboard called?

    • The firmware.

    • The BIOS.

    • The CMOS.

    • The driver.

    Correct Answer
    A. The firmware.
  • 36. 

    Blu-Ray can hold up to __________ on a single-layer disc.

    • 25MB

    • 650MB

    • 25GB

    • 4.7GB

    Correct Answer
    A. 25GB
  • 37. 

    Your supervisor has asked you to choose an operating system that has a feature called Aero. Which operating system would you choose?

    • Windows XP Professional

    • Windows Vista Basic

    • Windows Vista Ultimate

    • Windows XP Media Center

    Correct Answer
    A. Windows Vista Ultimate
  • 38. 

    Stephanie is using Windows XP and calls you to complain that she has not been able to print any documents since the paper jam in the morning. You check with other users and you find that they can all print normally. Stephanie is the only user experiencing this problem. What should you do to try and fix the problem?

    • Print a test page

    • Replace the fuser in the printer

    • Delete and re-add the printer

    • Restart the print spooler service

    Correct Answer
    A. Restart the print spooler service
  • 39. 

    A PC is not booting correctly. You want to locate bad sectors and recover readable information.  Which of the following commands would you use?

    • CHKDSK c: /i

    • CHKDSK c: /c

    • CHKDSK c: /r

    • CHKDSK c: /v

    Correct Answer
    A. CHKDSK c: /r
  • 40. 

    You are installing a 100Base-TX network in a commercial building. What is the maximum length of cable that can be used between the switch and the computer?

    • 10m

    • 100m

    • 185m

    • 500m

    Correct Answer
    A. 100m
  • 41. 

    What device would you use to extend the functionality of a laptop (such as use additional peripherals) while sitting at a desk?

    • Firewire cable

    • Docking Station

    • Bluetooth Adapter

    • KVM switch

    Correct Answer
    A. Docking Station
  • 42. 

    Which type of printers use ink cartridges?

    • Laser printers

    • Bubble-Jet printers

    • Impact printers

    • None of the above

    Correct Answer
    A. Bubble-Jet printers
  • 43. 

    A ____ often has clips and is mounted on top of the processor.  It has fingers or fins at its base which draw the heat away from the processor.

    • Fan

    • Cooler

    • Refrigerator

    • Heat sink

    Correct Answer
    A. Heat sink
  • 44. 

    Which of the following interfaces can support the MOST devices per port?

    • Firewire

    • Serial

    • Parallel

    • USB

    Correct Answer
    A. USB
  • 45. 

    A graphics designer works with high end video editing software and wants to know which graphics card interface would be best for him to have. Which would you recommend?

    • PCI

    • PCMCIA

    • PCIe

    • AGP

    Correct Answer
    A. PCIe
  • 46. 

    Which of the following options could cause your two new IDE devices that are installed on the second IDE controller, not to function? (Select TWO)

    • Both devices have the jumpers configured as master.

    • The ribbon cable does not have a twist in it.

    • Both devices have the jumpers configured as slave.

    • The red striped cable is connected to pin # 1.

    Correct Answer(s)
    A. Both devices have the jumpers configured as master.
    A. Both devices have the jumpers configured as slave.
  • 47. 

    Which of the following determines the master or slave in a system that supports two IDE devices?

    • A twist in the cable.

    • Which device was installed first.

    • The jumper settings.

    • The BIOS.

    Correct Answer
    A. The jumper settings.
  • 48. 

    __________ are a type of Solid State media.

    • Flash drives

    • DVD discs

    • Blu-ray discs

    • Tape Drive

    Correct Answer
    A. Flash drives
  • 49. 

    Which of the following can be used to install Windows? (SELECT THREE)

    • DVD-ROM

    • Network

    • RAM

    • VoIP

    • USB

    Correct Answer(s)
    A. DVD-ROM
    A. Network
    A. USB

Quiz Review Timeline (Updated): Mar 19, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 21, 2013
    Quiz Created by
    Philanderson888
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