A Plus 701 Mock 2
- 1.
Which of the following operating systems offer Automated System Recovery (ASR)?
- A.
Windows Vista
- B.
Windows 2000
- C.
Windows XP
- D.
All of the above
Correct Answer
C. Windows XP -
- 2.
Which of the following operating systems support Windows Media Center functionality?
- A.
Windows Vista Home Basic
- B.
Windows XP Professional 64 Bit
- C.
Windows Vista Home Premium
- D.
Windows Vista Business
Correct Answer
C. Windows Vista Home Premium -
- 3.
A floppy disk drive has failed on a customer's PC. You have been assigned the job to replace it. A junior technician accompanies you to the job. He remarks that floppy drives are outdated and that the customer does not need a floppy drive. You need to explain a reason to the junior technician for maintaining computer systems with floppy disk drives. What do you tell him?
- A.
Customers need floppy drives to store large amounts of data
- B.
Customers are stupid and don't keep up with modern technology
- C.
Customers need floppy drives to use the BitLocker functionality
- D.
Customers may have data archived on the floppy disks and this may need to be recovered
Correct Answer
D. Customers may have data archived on the floppy disks and this may need to be recovered -
- 4.
You have been asked to install Windows 7 Professional for a customer. You ask the customer whether they want the 32-bit edition or the 64-bit edition. They want to know the primary advantage of choosing the 64-bit edition. What do you tell them?
- A.
You can access more than 4GB of RAM
- B.
You can use more than one hard drive
- C.
You can use the Windows Aero feature
- D.
You can use USB flash drives
Correct Answer
A. You can access more than 4GB of RAM -
- 5.
Aaliyah is a support technician for Janus Enterprises. Janus is a small company which has 20 machines on their network. She currently spends a large amount of her time manually updating the antivirus definitions on the individual PCs. Which of the following steps should Aaliyah take to reduce the amount of time required to maintain the antivirus software?
- A.
Use the automatic update feature of the antivirus software
- B.
Install Windows Defender
- C.
Use BitLocker Drive Encryption to encrypt the PCs’ hard drives
- D.
Provide training to the users about the dangers of viruses
Correct Answer
A. Use the automatic update feature of the antivirus software -
- 6.
Which of the following is a broadcast address?
- A.
192.168.0.1
- B.
127.0.0.1
- C.
255.255.255.255
- D.
169.254.21.1
Correct Answer
C. 255.255.255.255 -
- 7.
You work as a network technician and a user calls to complain that her PC keeps rebooting. What could be a cause of this problem?
- A.
An overheating CPU.
- B.
A missing PCI card.
- C.
Memory and hard drive space limitations.
- D.
A defective monitor.
- E.
A Windows Update
Correct Answer
A. An overheating CPU. -
- 8.
Stephanie is using Windows XP and calls you to complain that she has not been able to print any documents since the paper jam in the morning. You check with other users and you find that they can all print normally. Stephanie is the only user experiencing this problem. What should you do to try and fix the problem?
- A.
Print a test page
- B.
Replace the fuser in the printer
- C.
Delete and re-add the printer
- D.
Restart the print spooler service
Correct Answer
D. Restart the print spooler service -
- 9.
A PC is not booting correctly. You want to locate bad sectors and recover readable information. Which of the following commands would you use?
- A.
CHKDSK c: /i
- B.
CHKDSK c: /c
- C.
CHKDSK c: /r
- D.
CHKDSK c: /v
Correct Answer
C. CHKDSK c: /r -
- 10.
Which of the following measures is NOT something that will reduce the risk of ESD?
- A.
Antistatic wrist strap
- B.
Antistatic bag
- C.
Antistatic floor mat
- D.
Antistatic hair net
Correct Answer
D. Antistatic hair net -
- 11.
What is the MINIMUM amount of RAM required for Windows XP?
- A.
64 MB
- B.
128 MB
- C.
1 GB
- D.
4 GB
Correct Answer
A. 64 MB -
- 12.
Which of the following is the standard subnet mask for a Class A IP address?
- A.
255.0.0.0
- B.
255.255.0.0
- C.
255.255.255.0
- D.
255.255.255.255
Correct Answer
A. 255.0.0.0 -
- 13.
What is the list of rules that a firewall uses to make determinations on which traffic to block called?
- A.
NAT
- B.
WPA
- C.
ACL
- D.
SSID
Correct Answer
C. ACL -
- 14.
Which type of printers use ink cartridges?
- A.
Laser printers
- B.
Bubble-Jet printers
- C.
Impact printers
- D.
None of the above
Correct Answer
B. Bubble-Jet printers -
- 15.
Which of the following operating systems will NOT allow you to join a domain?
- A.
Windows Vista Enterprise
- B.
Windows Vista Ultimate.
- C.
Windows XP Professional.
- D.
Windows XP Home Edition.
Correct Answer
D. Windows XP Home Edition. -
- 16.
In which of the following types of print device would you find paper registration rollers?
- A.
Daisy wheel printer
- B.
Dot matrix printer
- C.
Laser printer
- D.
None of the above
Correct Answer
C. Laser printer -
- 17.
You are working as a technician and a developer asks if you can order a printer that can handle multi-part forms. What kind of printer would you order for the developer?
- A.
Laser
- B.
Ink jet
- C.
Dot matrix
- D.
Thermal
Correct Answer
C. Dot matrix -
- 18.
Which of the following is the MOST common connector for an external SCSI device?
- A.
7-pin
- B.
34-pin
- C.
40-pin
- D.
68-pin
Correct Answer
D. 68-pin -
- 19.
Which of the following contains information about a chemical’s emergency cleanup procedures?
- A.
Product label
- B.
OSHA
- C.
MSDS
- D.
CRT
Correct Answer
C. MSDS -
- 20.
Which of the following is the chipset used by the CPU to communicate with the system RAM?
- A.
Zero Insertion Force (ZIF)
- B.
Back Side Bus
- C.
Northbridge
- D.
Southbridge
Correct Answer
C. Northbridge -
- 21.
What is the built-in software of a printer motherboard called?
- A.
The firmware.
- B.
The BIOS.
- C.
The CMOS.
- D.
The driver.
Correct Answer
A. The firmware. -
- 22.
Which of the following is another name for RS 232?
- A.
Serial
- B.
RJ-45
- C.
USB
- D.
Parallel
Correct Answer
A. Serial -
- 23.
Of the following ports, which one is used by Remote Desktop Protocol (RDP) by default?
- A.
80
- B.
110
- C.
25
- D.
3389
Correct Answer
D. 3389 -
- 24.
You are an electrical engineer for your company. You notice that there are spikes, surges and occasionally drops in voltage. Which device should you deploy to address the problem?
- A.
UPS
- B.
Voltage transformer
- C.
Batteries
- D.
Generator
Correct Answer
A. UPS -
- 25.
Which protocol is used to transmit email?
- A.
NNTP
- B.
POP3
- C.
SMTP
- D.
IMAP4
Correct Answer
C. SMTP -
- 26.
Which of the following ports support a single-connection that will carry video and audio?
- A.
DVI-D
- B.
DVI-I
- C.
VGA
- D.
HDMI
Correct Answer
D. HDMI -
- 27.
Which of the following protocols is used by port 443?
- A.
SMTP
- B.
POP3
- C.
HTTPS
- D.
IMAP
Correct Answer
C. HTTPS -
- 28.
Which of the following IP address ranges are reserved for private networks?
- A.
172.31.x.x
- B.
240.0.x.x
- C.
21.4.x.x
- D.
190.10.x.x
Correct Answer
A. 172.31.x.x -
- 29.
Which of the following provides name resolution on the Internet?
- A.
DHCP
- B.
DNS
- C.
WINS
- D.
NAT
Correct Answer
B. DNS -
- 30.
Which of the following will MOST likely use an internal SCSI cable?
- A.
IDE drive
- B.
Floppy drive
- C.
Solid state drive
- D.
Tape drive
Correct Answer
D. Tape drive -
- 31.
Which of the following will allow the use of BitLocker if the computer does not have a TPM chip?
- A.
SCSI Hard Drive
- B.
USB pen drive
- C.
DVD Drive
- D.
Biometric finger reader
Correct Answer
B. USB pen drive -
- 32.
You have just installed a new printer. After the installation, the printer only prints garbled text. Which of the following is the most likely cause of the problem?
- A.
The printhead is worn out
- B.
The IP address of the printer is wrong
- C.
The manufacturer no longer supports the printer
- D.
The incorrect print drivers are installed
Correct Answer
D. The incorrect print drivers are installed -
- 33.
Certificate based network security will involve the use of:
- A.
Background checks for users.
- B.
Smart cards.
- C.
Complex user names.
- D.
Retinal scans.
Correct Answer
B. Smart cards. -
- 34.
A female DB-25 connector is commonly used for which of the following applications?
- A.
A parallel cable.
- B.
A SCSI connector.
- C.
A parallel port.
- D.
A VGA/SVGA video adapter.
Correct Answer
C. A parallel port. -
- 35.
When installing a new CPU, what is applied directly to the CPU?
- A.
Cooling liquid.
- B.
Thermal compound.
- C.
A heat sink.
- D.
Superglue.
Correct Answer
B. Thermal compound. -
- 36.
Which of the following is a task that you have to perform when installing SCSI devices?
- A.
Set the jumpers for master/slave.
- B.
Perform a low-level format the SCSI drive
- C.
Assign each SCSI device a unique ID number.
- D.
Set the drive type in the CMOS setup.
Correct Answer
C. Assign each SCSI device a unique ID number. -
- 37.
Which of the following gives the proper sequence for installing master and slave IDE drives?
- A.
Mount the drive in the carrier, connect the cable to the drive, install the drive in the computer, and configure the drive
- B.
Mount the drives in the carrier, connect the 40-pin cable to the drives, set the drive at the end of the cable to master, set the drive in the middle of the cable to slave, install the drives in the computer, and configure the drives.
- C.
Mount the drive in the carrier, connect the master drive after the twist in the cable, connect the slave drive before the twist in the cable, install the drives in the computer, and configure the drives.
- D.
None of the above.
Correct Answer
B. Mount the drives in the carrier, connect the 40-pin cable to the drives, set the drive at the end of the cable to master, set the drive in the middle of the cable to slave, install the drives in the computer, and configure the drives. -
- 38.
Which of the following determines the master or slave in a system that supports two IDE devices?
- A.
A twist in the cable.
- B.
Which device was installed first.
- C.
The jumper settings.
- D.
The BIOS.
Correct Answer
C. The jumper settings. -
- 39.
Which of the following features are available in Windows 7 Professional but not in Windows 7 Home Premium?
- A.
Internet Explorer 8
- B.
Windows XP Mode
- C.
Aero
- D.
HomeGroup
Correct Answer
B. Windows XP Mode -
- 40.
What is the name given to a PATA drive power connector?
- A.
BNC connector
- B.
Berg
- C.
Molex
- D.
AT system connector
Correct Answer
C. Molex -
- 41.
Which of the following is a feature of NTFS which allows users to encrypt files and folders?
- A.
IPSec
- B.
EFS
- C.
PGP
- D.
TLS
Correct Answer
B. EFS -
- 42.
What is the best thing to do if your power supply is not functioning?
- A.
Send it to an electrical technician
- B.
Try to fix it yourself
- C.
Replace the power supply
- D.
Replace the computer
Correct Answer
C. Replace the power supply -
- 43.
What should you should check first when a new IDE hard drive is not recognised?
- A.
The BIOS.
- B.
The cabling.
- C.
The jumper settings.
- D.
The drive.
Correct Answer
C. The jumper settings. -
- 44.
Which of the following memory module form factors are commonly used for laptops?
- A.
Dual Inline Memory Modules (DIMMs)
- B.
Small Outline DIMMs (SODIMMs)
- C.
Single Inline Memory Modules (SIMMs)
- D.
Rambus Inline Memory Modules (RIMMs)
Correct Answer
B. Small Outline DIMMs (SODIMMs) -
- 45.
You turn a computer on, but it won’t boot. From inside the case you hear a rhythmic ticking sound. What is most likely the problem?
- A.
The hard drive
- B.
The video card
- C.
The motherboard
- D.
The power supply fan
Correct Answer
A. The hard drive -
- 46.
A new classroom computer has been set up and after booting, the USB ports do not seem to be working with any of the USB devices. From the following options, what should do first?
- A.
Connect the USB devices to a different computer to test the devices.
- B.
Replace the USB cables.
- C.
Verify that USB functionality is enabled in the system BIOS.
- D.
Verify that the cables for USB are correctly connected to the motherboard.
Correct Answer
C. Verify that USB functionality is enabled in the system BIOS. -
- 47.
You promised a customer that you would be out to service his problem before the end of the day but have been tied up at another site. As it now becomes apparent that you will not be able to make it to his location, what should you do?
- A.
Arrive first thing in the morning.
- B.
Call the customer and inform him of the situation.
- C.
Send off an e-mail letting him know you will be late.
- D.
Wait until after hours and then leave a message that you were there.
Correct Answer
B. Call the customer and inform him of the situation. -
- 48.
You are using Windows XP and launch MSCONFIG. From the following tabs, where can you find the System Restore button?
- A.
Services
- B.
SYSTEM.INI
- C.
WIN.INI
- D.
General
Correct Answer
D. General -
- 49.
Which file attribute cannot be set on NTFS folders if encryption has been enabled?
- A.
System
- B.
Indexing
- C.
Compression
- D.
Hidden
Correct Answer
C. Compression -
- 50.
Which of the following registry hives contain the startup control data?
- A.
HKEY_LOCAL_MACHINE
- B.
HKEY_CLASSES_ROOT
- C.
HKEY_CURRENT_USER
- D.
HKEY_CURRENT_CONFIG
Correct Answer
A. HKEY_LOCAL_MACHINE -
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Mar 19, 2022Quiz Edited by
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Apr 21, 2013Quiz Created by
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