Week 7: Phint Quality Test Week

10 Questions

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Week 7: Phint Quality Test Week

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Questions and Answers
  • 1. 
    • A. 

      Not properly informing customer of long distance charges

    • B. 

      Failing to recap

    • C. 

      Adding unauthorized charges to a customer's account or bill?

    • D. 

      Failing to play DTV disclosure

  • 2. 
    Check all that apply: What are the verbatim statement? 
    • A. 

      Outbound statement

    • B. 

      Name as it appears on card

    • C. 

      Terms of service

    • D. 

      Credit check disclosure

  • 3. 
    • A. 

      Before running the credit check

    • B. 

      Never

    • C. 

      When your coach is listening

    • D. 

      At the end of the call before placing the order

  • 4. 
    • A. 

      Not properly informing the customer of long distance charges

    • B. 

      Failing to pitch phone

    • C. 

      Team activity done when an ADT sale is made

    • D. 

      Encouraging the customer to remove phone after first month

  • 5. 
    • A. 

      A technician will contact them about available time slots

    • B. 

      By calling customer service as soon as they hang up

    • C. 

      They cannot

    • D. 

      After the order has been processed call clearlink back

  • 6. 
    True/FalseDTV is a 1 year contract when bundled with phone and internet.
    • A. 

      True

    • B. 

      False

  • 7. 
    • A. 

      On the web

    • B. 

      In the recap section of Andana

    • C. 

      Have no idea

    • D. 

      In the OE tool

  • 8. 
    • A. 

      Up to $50

    • B. 

      Up to $100

    • C. 

      Up to $200

    • D. 

      Up to $500

  • 9. 
    Check all that apply: Why is the recap important? 
    • A. 

      Helps to avoid customer cancellations

    • B. 

      Customer does not call back upset because they were given incorrect pricing

    • C. 

      The service and equipment is set up at the right location

    • D. 

      All the above

  • 10. 
    • A. 

      Shipping and handling,activation,professional tech install. deposit, DTV shipping and handling and the purchase of the modem/router combo.

    • B. 

      Shipping and handling and activation

    • C. 

      @ease, deposits, and shipping and handling

    • D. 

      Activation,@ease and the purchase of the modem/router combo