1st Induction Test Outsource

Customers of Mobily can send "Kolmni" 3 times for free daily. After that, each additional time will be charged 15 halalas.

All the answers are incorrect because the correct answer should be "هي خدمة "كيف الحال" تتيح للعملاء الاطمئنان على الآخرين بإرسال رسالة لأرقام موبايلي بـ 15 هللة 3 مرات يومياً ولجميع الشبكات 3 مرات مجاناً يومياً". The given answer states that all the answers are incorrect, which is not true.

The correct answer is 750 نقطه. This is the minimum threshold for point replacement, indicating the minimum number of points required to be eligible for replacement.

The correct answer is 18 شهر. This means that the validity period for the acquired points is 18 months.

The correct answer is "فيه 300 نقطة فأكثر" which means "it has 300 points or more." This means that when adding any number to our points account, it should have a minimum of 300 points.

The maximum number of ringtones that can be contained in the album for the user is 60.

The correct answer is "رنان إلى 1100" because it is the correct number to send the message to subscribe to the Ranan service.

In the service of "Rahati", it is possible to add 10 digits to the blocking list.

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The correct answer is "لا محدود" which translates to "unlimited" in English. This means that there is no maximum limit for transferring credit in a day in the given service.

The correct answer is "اقل من 55 هللة". This answer is correct because it states that in order to benefit from the additional call credit service, the balance should be less than 55 halalas.

The given correct answer states that the multi-SIM service allows the customer to have more than one SIM card with the same number and the same account, up to a maximum of 5 SIM cards. This means that the customer can use multiple devices or share the SIM cards with family members while still maintaining the same number and account.

To benefit from the Mview service, the customer needs to register on the Mobily website and create an account. This suggests that the service is only available to registered customers of Mobily. The requirement of having a maximum of 5 devices indicates that the service is limited to a certain number of devices per customer. Therefore, registering on the website and creating an account is necessary to access and utilize the Mview service.

The correct answer is "جميع ما سبق صحيح" which means "All of the above are correct". This means that all the mentioned methods for charging the Mview service are valid, including using PayPal, Visa or Mastercard, Mobily recharge cards, and the customer's current balance.

The correct answer is 20% من الباقات العادية. This means that the international call rates in the Blue Wave package are 20% higher than the regular packages.

The correct answer is 20 ريال شهريا. This is the lowest price among the given options for the monthly package fee.

Subscribers of the Line Plus package can choose 5 Mobily numbers to call at a rate of 20 halalas per minute.

The customer benefits from reduced call rates in the "Najma" package from 7 PM to 7 AM at a rate of 0.20 halala.

The correct answer is 15 هللة للدقيقة because it states that the price per minute for any call within your region (الديرة) to a Mobily mobile number or a landline is 15 هللة.

The given answer "فلة" is the correct answer because it is mentioned in the question that students are exempted from monthly fees during their study period in a specific package, and "فلة" is one of the packages mentioned in the question.

The correct answer is 75 ريال. This suggests that the cost of the new فلة package after the end of the study period is 75 ريال.

The correct answer is "رقمين" which means "two numbers" in English. This suggests that a customer of Wajid Plus can assign two numbers to benefit from the joint account feature.

The correct answer is "3000 دقيقة داخل شبكة موبايلي و 1000 دقيقة خارج شبكة موبايلي". This is the correct answer because it matches the given information in the question. The customer receives 3000 minutes within the Mobily network and 1000 minutes outside the Mobily network.

The customer will receive 100% additional free credit with every recharge, but only if the recharge amount is equal to or greater than 10 riyals. Therefore, if the customer recharges with 10 riyals, they will be eligible for the 100% free credit.

The correct answer is 50 هللة. The explanation is that the package allows the customer to choose a local number outside the network for 50 هللة.

The cost of calling all numbers in Egypt, Sudan, and Jordan is 55 halalas per minute.

The correct answer is 15 هللة.

The answer is 10 ريال because the question states that changing the prepaid package for the first time is free, and every time after that it costs 10 ريال.

The explanation for the given correct answer is that in the special needs package, the customer receives 60 free minutes of video calls per month, but only for the Mobily network. This means that the free minutes can only be used for video calls to other Mobily users and cannot be used for video calls to users on other networks.

The correct answer is "All of the above are correct." This is because the question is asking about the different methods a customer can use to recharge their mobile phone. The options given include recharging through a specific code, contacting the automated service, or visiting the Mobily website. All of these options are valid ways for a customer to recharge their phone.

Employees are evaluated based on a system of levels and points. The answer states that the evaluation of employees is done using "المستويات و النقاط" which translates to "levels and points" in English. This implies that the evaluation process involves assessing employees based on certain levels or ranks, and assigning points or scores to measure their performance or competence.

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The correct answer is "3 ثواني". The explanation for this answer is that the employee should start speaking as soon as the call is connected, and this should not exceed a duration of 3 seconds.

If the waiting time exceeds 3 minutes, it is necessary to thank the customer and apologize. This suggests that the company values the customer's time and acknowledges the inconvenience caused by the long wait. Simply apologizing without expressing gratitude may come across as insincere, while just thanking the customer without acknowledging the delay may seem dismissive of their time. Therefore, both thanking the customer and apologizing is the appropriate response in this situation.

The statement is incorrect because it states that the employee should know the company's name at the beginning of the call, specifically mentioning "Mobily Customer Service Center." However, there is no requirement for the employee to mention the company's name at the beginning of the call.

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The correct answer is that the levels system in quality during call evaluation divides the score into multiple levels. This means that employees can receive a full score on the item or not, depending on the specific level they achieve.

The correct answer is "خطأ" because the statement is incorrect. The employee is not required to greet with the agreed-upon greeting of "السلام عليكم" in all calls regardless of the language. The appropriate greeting may vary depending on the language and cultural norms of the person being called.

The correct answer is 3 ثواني. The explanation for this answer is that the employee should start speaking as soon as the call is connected, without exceeding a duration of 3 seconds. This suggests that the employee should be prompt and efficient in responding to the caller, ensuring a quick and effective communication.

The correct answer is "خطأ" which means "False" in English. The explanation for this answer is that it is not necessary for an employee to mention their first name during the initial greeting of a phone call. It is more common for employees to simply greet the caller and identify themselves by their job title or department.

The correct answer is "الاستفسار عن اسم الرجال فقط" because it shows that the employee is specifically interested in knowing the names of male clients. This indicates a level of attention and consideration towards the clients' gender, which can be important for various reasons such as addressing them correctly or providing personalized services.

The exception in which a service can be provided to the customer is when the payment amount and date are verified after the line is disconnected.

To build rapport during the call, it is important to mention the customer's name twice. This helps to personalize the conversation and make the customer feel valued and acknowledged. By using the customer's name multiple times, it shows that you are actively listening and engaging with them, which can help in establishing a positive connection and building rapport.

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During the application of the waiting protocol, the employee must follow up with the client every 60 seconds.

The statement is incorrect. It states that the customer must provide the employee with their full name and ID number in order to receive service. However, there is no requirement for the customer to provide this information in order to be served.

The explanation for the given correct answer is that the messages are only sent to the customer regarding their orders.

The first level of severe errors in ethical and abuse cases affects the quality assessment of customer care employees. This suggests that a significant portion, 17%, of the quality assessment is impacted by these types of errors.

The given statement is incorrect. The service "Kalmny" is available only for customers within the kingdom, implying that it is not accessible to customers outside the country.

The correct answer is "3 مرات" because it indicates that the service "كلمني يوميا" is used three times daily.