Network Configuration Operator
Replace the Fan
Oil the Fan
Replace the Entire Power Supply
Open Up the Power Supply
Disconnect the floppy drive’s cable
Change to SDRAM from RAM
Change the Boot Order in CMOS
Pull the Battery
Try burning at a slower speed.
Replace a broken CD burner.
Shut down all open applications.
Make sure that there are no scratches or dirt on the CD-ROM surface.
Adding a USB device requires you to turn your computer off.
Your computer does not need to be restarted in order to add a USB device.
USB is a disappearing technology.
USB devices can only be connected in large networks.
Your RAM is bad
Your motherboard needs replacing
Your hard drive needs reformatting
Your CMOS battery is low
IDE hard drive
Primary and Extended
Primary and Expanded
First and Second
Primary and Secondary
The computer will crash!
The hard drive will function at the ATA/100 speed
The hard drive will function at the ATA/66 speed
The hard drive will not be recognized by the computer system.
A Dual Core Processor
A 2-processor supporting motherboard
A processor which can use 2 L2 caches
A processor which can use 2 L1 caches
Liquid Cooling System
Leaving the Case Open
Personal Card Memory Computing Internet Association
Personal Computer Memory Card International Association
Private Computing Memory Card International America
People Can't Memorize Computer Industry Acronyms
1280 x 1024
1024 x 768
1600 x 1200
1920 x 1200
All of the Above
Transcribing Foreign Text
Thin Film Transistor
True Focal Tone
Trans-axial Filament Technology
The laptop will boot up in safe mode.
The laptop will start but the battery will not be charged.
Components of the laptop will be damaged.
The laptop's processor will overclock.
The CPU is bad
The CMOS battery is bad
The Hard disk is Bad
The Memory test failed
Type 'version/info' under Start > Run
Type 'version info/detail' under Start > Run
Right Click 'Manage' under My Computer
Right click 'Properties' under My Computer.
The Keyboard, the SVGA Driver, The Mouse
The Keyboard, the VGA Driver, the Sound Card
The Keyboard, the Mouse, the VGA Driver
Everything BUT the Video Drivers
System Configuration Utility
IOS.SYS, MSDOS.SYS. COMMAND.COM
IOS.SYS, MSDOS.SYS, COMMAND.COM, FDISK
IOS.SYS, MSDOS.SYS, COMMAND.COM, CONFIG.SYS
IOS.SYS, MSDOS.SYS, COMMAND.COM, SHARE.EXE
Bad Hard Drive
Nothing is Wrong
The File Structure
The Data Structure
REG0.DAT and REG1.DAT
USER.DAT and SYSTEM.DAT
USER.DA0 and SYSTEM.DA0
REG_BACK.DAT and REG_SYS.DAT
SYSTEM.COM and USER.DAT
USER.DAT and SYSTEM.DAT
IOSYS.COM and USER.DA0
USER.DA0 and SYSTEM.COM
The Charge is transfered to the drum
The charge is transfered from the paper
The image is written to the drum
The image is transfered to the paper
The Nozzle Zone
The Safe Zone
The Tune Area
The Maintenance Area
DB-25 pin connector
DB-9 pin connector
Glued onto the paper
Dry pressed into the paper
Bonded electrically to the paper
Melted into the paper
Select 'Add new Hardware' and 'Network Printer' from the Control Panel
Choose 'Connect to Network Printer' from the Control Panel
Choose 'Connect to Network Printer' from Explorer
Choose 'Add Printer' and 'Network Printer' from the Printer Folder
Make sure that the printer is online.
Make sure that the printer is not jammed.
Make sure that the correct drivers are installed.
Make sure that all cables are securely connected.
Heat and Pressure
Heat and Positive Charge
Heat and Negative Charge
Pressure and Glue
The printer will probably function normally.
The Printer will refuse to print at all.
The paper may jam, because the paper can curl around the photosensitive drum.
The printer may run out of toner more quickly.
Shielded Twisted Pair Cable
Fiber Optic Cable
Unshielded Twisted Pair Cable
None of the Above
Any of the Above
In built system drive
Analog to Digital
Analog to Parallel
Digital to Analog
Serial to Parallel
Print Servers and Computers
Local Area Network Clients and The Internet
The Internet and Different Domains
Local Area Network Clients and Print Servers
Temporary Key Integrity Protocol
Verifies Data Integrity
Makes Communication Faster
Your workstation service.
Your automatic updates.
Your telnet service.
File and printer sharing.
Material Safety Design Sheets
Material Security Design Sheets
Material Safety Data Sheets
Material Sensitivity Data Sheets
Substance Identity and Contact Information
Requirements for Handling and Storage
Ground all conductors, including personnel
Insulators are high charging and cannot be grounded. Remove all non-essential insulators. Keep all process essential insulators at least 12" from ESDS or neutralize charges with ionizers
Outside an EPA, ESDS are to be packaged in closed ESD shielding bags or covered containers having shielding properties
None of these
Ink jet cartridges
All of these.
Read all available MSDS information.
Read warning labels on software boxes.
Wear protective googles when servicing computers.
Avoid handling inkjet cartridges with bare hands.
Procedures for incident Reporting
Grievance Procedures for Employees
Equal Opportunity Employment Guidelines
None of these.
It can cause them to shock you.
It can cause them to fail.
It can cause them to run faster.
None of these.
Inform them that the tech who is performing the work is out of the office.
Ask the customer if they will hold while you check for the status of the repair ticket.
"Offer to e-mail the repair status to the customer. "
Offer to have the technician phone them back when they return.
Using a pen to write down customer feedback
Using simple words which can be understood
Using a paper to write down customer feedback
Listening to the customers.
Giving respect to the customers.
Interruptions of all kinds.
The model number for the computer in question.
The Windows Error Reporting Log.
What type of machine is being used.
What the user was doing when the problem presented itself.
Explain that the computer is outdated and needs to be taken in to the shop in order to be repaired.
Explain the problem to the customer and show them how to defragment the computer.
Explain the problem to the customer in the most basic terms, and recommend a solution.
Perform a system restore on the computer.
Ask a series of questions to the user which will narrow down the scope of the problem.
Inform the user that the problem will be solved quickly.
Inform the user that the problem is probably related to their training.
Ask the user which websites have recently been visited.
Do you have a sample of the characters?
What applications are in use?
Where is your printer located?
How often and when is the problem occurring?
All of the above.